Mitel 8662 User Manual
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Mitel 8662 User Manual

Mitel 8662 User Manual

Mitel ip phone user manual
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M I T E L
8662
IP Phone User Guide

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Summary of Contents for Mitel 8662

  • Page 1 M I T E L 8662 IP Phone User Guide...

  • Page 3: Commonly Used Feature Codes

    Answers calls. OUTGOING Selects an outgoing line for external calls. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Commonly Used Feature Codes Contact your system administrator for more information about system features. Feature ACD Agent – Log In/Out Automatic IC Call Access –...

  • Page 4: Placing A Page Announcement

    Placing a Page Announcement 1. Press the PAGE button. 2. Enter the page-zone number (0 to 9). 3. After the tone, make your announcement, and then hang up. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010...
  • Page 5 For sales, service, or technical support, contact your local authorized provider: Enter provider information above. If you do not know the contact information for your local provider, use the “Strategic Partners & Resellers – Mitel Partner Locator” link at the top of the Mitel home page (www.mitel.com) to find a location near you.

  • Page 6: Safety Notices

    Maintenance and Repair There are no user serviceable parts inside the phones. For repairs, return the phone to an authorized Mitel provider. Changes or modifications not expressly approved by Mitel may void the user’s right to operate the NOTE equipment.

  • Page 7: Power Requirements

    CAUTION Phone Damage Hazard. If you are using an IP phone, make sure it is connected to the proper power supply before powering on. Contact your system administrator for more information. The IP phone requires any one of the following power supplies: •...

  • Page 8: Phone Usage

    Page iv Phone Usage Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 page iii.

  • Page 9: Notice To Canadian Customers

    For a copy of the original signed Declaration of Conformity (in full conformance with EN45014), please contact the Regulatory Approvals Manager at the above address. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 We, Mitel Networks LTD. Of, Mitel Castlegate Business Park Portskewett...

  • Page 11: Table Of Contents

    Activating Door Relay ............18 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Contents Page vii...
  • Page 12 System Forwarding ............31 Page viii Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010...
  • Page 13 Enabling or Disabling the Page Feature ......... . 49 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Contents Page ix...
  • Page 14 Troubleshooting Tips ............56 Index Page x Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010...

  • Page 15: Getting Started

    Mode, part number, 550.8024, from your system administrator. Because a variety of voice mail products work with the Mitel 5000 CP, this guide does not include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your system.

  • Page 16: About Your Phone

    1 – Handset 5 – Programmable buttons 2 – Display 6 – Dialpad buttons 3 – Message Indicator lamp 7 – Feature buttons 4 – Menu buttons 8 – Speaker Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010...

  • Page 17: Feature Descriptions

    Call information (during a call) • Message indication (after messages are received) Following are the feature display abbreviations: Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Abbreviation Word or Phrase ACCT CODE Account Code Conference DEST...

  • Page 18: Message Indicator Lamp

    You are on a call or using a feature. Your phone is idle. page 13 for instructions. for information about handsfree calls. See “Listening to Background Music” Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Description...

  • Page 19: Feature Buttons

    ANSWER OUTGOING Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Action Activates features while on active calls. Depending on how your system is configured, you may need to press this button before you dial a feature code.

  • Page 20: Phone Connectors

    You can adjust the volume levels of the handset receiver or headset. See “Changing Volume Levels” on Page 6 page page Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Headset port Handset port PC port LAN/Power port page...

  • Page 21: Headset Instructions

    To turn off Headset Mode and activate the handset and speakerphone: Dial 317. HEADSET MODE OFF appears. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 (Speaker) to connect to or disconnect from calls. page Getting Started...

  • Page 23: Personalizing Your Phone

    3. Press select the ring tone. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 (Up) to increase the volume, or press (Up) or (Down) or 1 to 9 to listen to ring tones. (Speaker), #, the ACCEPT menu button, or lift and replace the handset to...

  • Page 24: Adjusting The Display Contrast

    Dial 301 to select either the primary or secondary language. The display shows text in the selected language. This feature may or may not be enabled for your system. Page 10 (Up) or (Down) to adjust the contrast. (Speaker). Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010...

  • Page 25: Using The Dialpad Buttons To Enter Characters

    The following tables show the dialpad characters for the Canadian French and Mexican Spanish languages. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 page 32). for a colon (:). Number of Times Dialpad Button is Pressed &...
  • Page 26 Page 12 Dialpad Characters — Mexican Spanish Number of Times Dialpad Button is Pressed & ñ Dialpad Characters — Japanese (Katakana) Number of Times Dialpad Button is Pressed Button Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010...

  • Page 27: Using Programmable Buttons

    Quickly flashing Continuously flashing Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 “Default Access page Before or after assigning the speed-dial number to a programmable button, make sure the speed-dial number has either a Station Speed Dial bin or System Speed Dial location assigned to it.

  • Page 28: Default Access Codes

    Phone Extensions Hunt Groups Page 14 Code Type 911 (999/112 Europe) 92001 to 92208 Code Type 1000 to 1999 2000 to 2299 Mitel ® Code New Code 92000 Code New Code 8662 IP Phone User Guide – Issue 14, May 2010...

  • Page 29: Default Feature Codes

    Display Time And Date Do-Not-Disturb These features shown may or may not be enabled for your system. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 If your system administrator changes any of the Feature Personalizing Your Phone Page...
  • Page 30 Programmable Buttons – Return to Default Queue (Callback) Request Record-A-Call Redial Redirect Call Reminder Message Reminder Message – Cancel Remote Programming Reverse Transfer (Call Pick-Up) Page 16 Feature Page Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Code New Code...

  • Page 31: Viewing Button Assignments

    To reset the feature buttons to the default values: With the handset on-hook, dial 395. FEATURE KEYS DEFAULTED appears. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Feature (Speaker) to exit. Personalizing Your Phone Page...

  • Page 32: Resetting The Phone To The Default Settings

    To unlock a door: While idle or while on a call, dial 332. The door is unlocked. Page 18 page (Special), and then dial 399. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 page page page page page page...

  • Page 33: Answering And Placing Calls

    See “Placing Calls On Hold” on Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 page 27. After disabling Handsfree Mode, you can use your (Speaker) to answer a call while using a headset, or to ““Answering Waiting...

  • Page 34: Using Automatic Call Access

    (Speaker). When Automatic Call Access is turned off, you must press the page page 20." 47). The call is redirected to the destination specified. Your system administrator creates Answer (Speaker). Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010...

  • Page 35: Placing Calls

    Stay on the line and wait for the extension to become available. Do not hang up. If Camp-on is enabled, you hear Music-on-Hold while you are waiting. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Answering and Placing Calls “Requesting a Callback (Queuing the Phone)” “Using Camp-on”...

  • Page 36: Placing External Calls

    See “Using Account Codes” on page If there is no redial number available, the display shows NO NUMBER TO DIAL. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010...

  • Page 37: Using Speed Dial

    You can also program buttons to dial Station Speed-Dial numbers. See “Assigning Speed-Dial Numbers to Programmable Buttons” on Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 (Up) or (Down) to scroll through the speed-dial locations. (Up) or (Down) to scroll through the speed-dial bins.

  • Page 38: Deleting Station Speed-Dial Entries

    (Up) or (Down) to scroll through the speed-dial bins. (Up) or (Down) to scroll through the speed-dial bin. (Up) or (Down) to scroll through the speed-dial location. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 page 23...

  • Page 39: Using The Directory

    Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Characters Represented 2 A B C a b c Ç â ä à å ç Ä Å á 3 D E F d e f é ê ë è É...

  • Page 40: Using Account Codes

    The entry with an asterisk is a secondary extension. See “Using Secondary Extension Buttons” on page 37 for more information about primary and secondary extensions. (Special), and then dial 390. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 page 25...

  • Page 41: Call Features

    Ring Intercom Always off. This feature may or may not be enabled for your system. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 improves transmission quality while on a speakerphone (Special), and then press .(Speaker).

  • Page 42: Using Mute

    (Hold), and then press the flashing IC or Call button. (Hold), and then lift the handset or press (Special), and then dial 330 or press the FLASH menu Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 (Speaker). <Caller> WAS...

  • Page 43: Transferring Calls

    The call is transferred to the phone you are using and you are connected to the caller. See “Hunt Groups” on hunt groups. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Call Features page 34 for more information. page 51...

  • Page 44: Viewing Your System Information

    If the name is unavailable, CANNOT ACCESS FEATURE appears. To show the outside party’s name/number: Press Page 30 (Special), and then dial 300. (Special), and then dial 379. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010...

  • Page 45: Forwarding Calls

    This feature may or may not be enabled for your system. This feature may or may not be enabled for your system. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Description All incoming calls are forwarded.

  • Page 46: Using Dynamic Extension Express

    For example, a holding call will recall the extension where it was placed on hold when the hold timer expires. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010...
  • Page 47 CANCELLED appears on the display for your main extension. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Calls simultaneously ring your desk phone and mobile phone, before going to voice mail. Calls ring your desk phone first, and then ring both your desk phone and mobile phone, before going to voice mail.

  • Page 48: Placing Conference Calls

    To return to the conference: Press the flashing CALL button. CONFERENCE WAS HOLDING appears, and you are reconnected to the conference. Page 34 (Hold), and then hang up. ENTER EXTENSION NUMBER Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010...

  • Page 49: Ending A Conference And Placing All Parties On Hold

    This feature may or may not be enabled for your system. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 (Hold). CONFERENCE PARTIES ON HOLD (Hold) twice for internal parties or the applicable CALL button for external...

  • Page 50: Using Group Listen

    (SPEAKER) while on either the handset or headset you (Special), and then dial 312. GROUP LISTEN ON appears, (Up) or (Down) or the >> (Next) or << (Previous) menu buttons to scroll Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 (SPEAKER) button...

  • Page 51: Using Secondary Extension Buttons

    Secondary Extension buttons must be programmed by your system administrator. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Call Features Secondary Extension Page 37...

  • Page 52: Using Configuration Assistant

    You need a Configuration Assistant extension number to use this feature. Contact NOTE your system administrator for more information. Changing Your Station Password Before using Configuration Assistant, Mitel recommends that you change your default Station password to something more secure. To change your Station password: 1. Dial 392. ENTER PASSWORD appears.

  • Page 53: Changing The Dynamic Extension Express Settings

    Disable (only if DND is enabled) Hang up, or press the Star button (*) to return to the main menu. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 page 32 for more information. page 59 for more information about using DND.

  • Page 54: Changing The Manual Call Forwarding Settings

    Disable (only if Call Forwarding is enabled) Hang up, or press the Star button (*) to return to the main menu. Page 40 page 31 for more information about Manual Call Forwarding. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010...

  • Page 55: Using Remote Programming

    Using Remote Programming If the Configuration Assistant feature is enabled for your system, Mitel recommends that you use Configuration Assistant instead of the Remote Programming feature described in this section. Configuration Assistant offers an enhanced, voice guided configuration portal that provides easy-to-use, remote access to the Call Forwarding, Dynamic Extension Express, and DND features.

  • Page 56: Changing The Dnd Settings

    DND. page 38 for details on setting up a page 31 for more information about Manual Call Forwarding. page 38 for details on setting up a Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010...

  • Page 57: Changing Your Station Password

    5. Dial 392. 6. Enter the new password followed by #. 7. Enter the new password again followed by #. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Call Features page 38 for details on Page 43...

  • Page 59: Messages

    LEAVE MESSAGE ON EXTENSION appears. 2. Enter the extension number. MESSAGE LEFT FOR <name> appears. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 page page Because a variety of voice mail products work with the 5000 CP, this guide does not include voice mail instructions.

  • Page 60: Viewing And Responding To Messages

    1. Press MSG or the VIEW MESSAGE menu button. MSG <message information> appears. 2. Press * or the DELETE menu button to delete the displayed message. Page 46 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010...

  • Page 61: Using Do-Not-Disturb

    To turn off DND: Press the DND menu button, and then press DND OFF. DO-NOT-DISTURB OFF appears. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 New Message Code (Up) or (Down) to scroll through the messages.

  • Page 62: Using Reminder Messages

    Call Engineering Call Marketing Call Accounting Cancel DND Cancel Call Fwd Take Medication Make Reservation Review Schedule Lunch Reminder (Up) or (Down) to scroll through the messages. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 New Message...

  • Page 63: Paging Other System Users

    To enable or disable paging for your phone: Dial 325 to enable paging. PAGE RECEIVE ON appears. Dial 325 again to disable paging. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Number Description Messages Page 49...

  • Page 65: Hunt Groups

    3. Enter your Agent ID (if applicable), or press # if you do not have an agent ID. The display shows the log in status for one or all hunt groups. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Hunt Groups page Page 51...

  • Page 66: Logging Out Of Acd Hunt Groups

    The feature is not available at your phone. • You already have four parties in your call. • Not enough system circuits are currently available. • The Agent Help Extension is in DND. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010...

  • Page 67: Diverting Hunt Group Calls

    To steal a hunt group call: Dial 387. CALL STOLEN FROM EXT <number> appears. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Hunt Groups page 35 for more Page 53...

  • Page 68: Using Barge-In

    If on hook, press the Speaker button or enter the specific feature code of the feature you want to terminate. Page 54 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010...

  • Page 69: Troubleshooting

    Contact your system administrator with questions that are not covered in this user guide. If you need further assistance, you can find provider information on the (www.mitel.com). All sales, service, and support are coordinated at the local level. Error Messages The following error messages may appear when using your phone.

  • Page 70: Troubleshooting Tips

    Contact your system administrator for more information. Before assigning the speed-dial number to a programmable button, you must store the number with either a Station or System Speed Dial bin. Mitel ® Possible Solution 8662 IP Phone User Guide – Issue 14, May 2010...
  • Page 71 (388), the display shows NO CALL TO HANDOFF. Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010 Problem The NO CALL TO HANDOFF display indicates that the call cannot be handed off because one of the following may have occurred: •...

  • Page 73: Index

    Caller ID Information displaying 30 viewing 30 Calls answering 19 anwering 19 Mitel 8662 IP Phone User Guide – Issue 14, May 2010 ® camping-on to phone 21 conference, placing 34 external, placing 22 forwarding 31 logs, using 36 monitoring 53...
  • Page 74 53 logging out of 52 types 51 Uniform Call Distribution (UCD) 51 wrap-up timer 52 Individual Hold, using 28 Internal Calls, placing 21 Inter-Station Messages, deleting 46 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010...
  • Page 75 Phone Connectors 6 Phone Signals 6 Phone to the Default Settings, resetting 18 Programmable Buttons 4, 13 porgramming 17 programming 17 resetting 17 using 13 viewing button assignments 17 Mitel 8662 IP Phone User Guide – Issue 14, May 2010 ® Index...
  • Page 76 56 Voice Messages deleting 46 leaving 45 listening to 46 Volume Levels 9 Volume Levels, changing 9 Waiting Calls, answering 19 Welcome 1 Wrap-Up Timer, stopping 52 Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010...
  • Page 78 Part No. 550.8117 Issue 14, May 2010 A661/9228A...

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