Transferring Calls; Retrieving A Held Call; Blind Transfer; Consultative Transfer - Mitel 6863i User Manual

Hide thumbs Also See for 6863i:

Table of Contents

If you have more than 1 call on hold, you can scroll through the held call information by pressing

and

navigation keys. To reconnect to a call press the line/call appearance key where that

call is being held. If you press the call/line appearance key again, you disconnect from the call.

TRANSFERRING CALLS

By default, the Transfer key is preprogrammed on Key 3 of the 6863i IP phone. You can use

this programmable key to transfer calls.

A blind transfer is when you transfer a call directly to another extension without consulting with

the person receiving the call. To do this, simply complete the transfer immediately after you

have entered the number. The call goes directly to the extension or outside line you transferred

to. If the party you are transferring the call to does not answer, the transferred call rings back

to your extension.

You also have the option to consult with the person you are transferring the call to, before you

complete the transfer. To do this, remain on the line until the receiving party answers the call.

After consulting with the receiving party, you can either complete the transfer or cancel the

transfer to go back to the original call.

The 6863i IP phone provides a convenient direct method of transferring an existing call to

another existing call. If you have the transfer recipient on hold on another line, you can simply

navigate to the recipient and press the Transfer key and the direct transfer will be performed.

Transfer Key

Handling Calls

Table of Contents