Transferring Calls; Transferring Calls To Other Extensions; Transferring Calls To External Numbers; Using Reverse Transfer - Mitel MiVOICE OFFICE 250 User Manual

Transferring Calls

You can transfer calls to other extensions or external numbers. You can also transfer conference
calls. See "Transferring a Conference" on

Transferring Calls to Other Extensions

To transfer a call to another extension:
1. While on the call, press
2. Do one of the following:
• Wait for an answer, announce the call, and then hang up. If the extension is unavailable,
press the flashing IC or Call Key button to return to the caller.
• Hang up to transfer the call and disconnect the call from your IP phone.
Note: If your system administrator has enabled the Transfer-on-Connect Allowed
feature for your IP phone, you are automatically connected to calls transferred to your
extension after the transferring party hangs up. If this option is turned off, you must
press an IC or Call Key button to answer calls transferred to your extension.

Transferring Calls to External Numbers

To transfer a call to an external number:
1. While on the call, press
2. Press the Outgoing button or the Outgoing Call access code (the default code is 8) to
select an outside line.
3. Dial the phone number.
4. Do one of the following:
• Wait for an answer, announce the call, and then hang up. If the extension is unavailable,
press the flashing Call Key button to return to the caller.
• Hang up to transfer the call and disconnect the call from your IP phone.

Using Reverse Transfer

You can use Reverse Transfer (Call Pick Up) to answer calls that are ringing or holding at other
extensions. For example, if you receive a call while you are away from your desk, you can pick
up the call from another extension.
To use Reverse Transfer:
1. Lift the handset, and then press 4. ENTER EXTENSION NUMBER appears.
2. Dial the extension or hunt group number or press a PKM button where the call is ringing
or holding. The call is transferred to the IP phone you are using and you are connected to
the caller.
page 64 for more information.
(Transfer), and then enter the extension number.
(Transfer).
Call Features
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