Automatic Hold; Retrieving A Held Call; Transferring Calls - Mitel 6865i User Manual

HANDLING CALLS

AUTOMATIC HOLD

When juggling between calls, you do not have to press the
phone automatically puts your current call on hold as soon as you press a new line/call appearance key.
If you have more than one call on hold, you can reconnect to a held call by pressing the line/call appear-
ance key where that call is being held. Press

RETRIEVING A HELD CALL

If you have more than 1 call on hold, you can scroll through the held call information by pressing
navigation keys. To reconnect to a call press the line/call appearance key where that call is
being held. If you press the call/line appearance key again, you disconnect from the call.
If an attempt to retrieve a held call fails, the 6865i displays a "Server Error" message and error reason
code on screen (e.g. "Server Error: 408" for a Request Timeout or "Server Error: 503" for a Service
Unavailable). You can disconnect the call on hold by pressing the
call on hold can be disconnected by pressing the
The line with the call on hold is the line in focus.
•
You have attempted to retrieve the call on hold by pressing the line/call appearance key where that
•
call is being held and the
The attempt to retrieve the call on hold failed due to a 408, 5xx, or 6xx reason code. If the attempt failed
•
due to a different server error reason, pressing the
This behavior is applicable to all call-on-hold scenarios such as single point-to-point calls, conference
calls, and any transfer scenarios. In an attended transfer scenario, pressing the key after a failed retrieval
attempt (that meets the above three conditions) will disconnect the call on hold instead of launching the
transfer.

TRANSFERRING CALLS

The 6865i IP phone has a dedicated Transfer key. You can use this hard key to transfer calls.
to disconnect the call.
key only when these three conditions are met:
key.
key to go from one call to the next. The
key in certain circumstances. A
key will not disconnect the call.
TRANSFERRING CALLS
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