Serial Transfer; Mapped Button Method; Serial Transfer Feature Code Method - 3Com VCX Manual

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HAPTER ASIC

Serial Transfer

T O
ELEPHONE PERATION
a Answers, announce the call. Note that, at this point you cannot return
to the original caller.
If the recipient wants to take the call, press Transfer. Hang up.
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If the recipient does not want to take the call, hang up the second call
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and go back to the first call by pressing the Access button on which
the call originated.
b Does not answer because the line is busy or unreachable, to return to
the original call, hang up the transfer call or press Feature Code 111
to see the original call on Hold. Then press the Hold button to return
to the original call.
A serial transfer is like an unattended transfer except that when the
destination hangs up at the end of the call, the caller rings back to you as
the attendant who made the transfer. With your help, the caller can
make a single call to the organization and make a series of internal
connections with a series of transfers. You can either use a mapped
button on the Attendant Console or the serial transfer feature code:

Mapped Button Method

1 Press the mapped Attendant Serial Calling button on the Attendant
Console.
2 Press the button mapped to the called party's extension on the Attendant
Console.
3 Press the mapped Attendant Serial Calling button again on the Attendant
Console to complete the call.

Serial Transfer Feature Code Method

1 While on a call, press Feature + 471. The call is placed on hold, you hear
a dial tone, and the system prompts you to enter a destination number.
2 Dial the number to which you want to transfer the call, and then press #
to complete the call.
3 Hang up.
When the destination telephone hangs up, the caller returns to you.
Serial transfers:
Apply to a single transfer. Repeat for subsequent transfers even for the
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same caller.
Can be mapped to a button on an Attendant Console.
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