3Com VCX Manual page 71

attempts to monitor an extension without permission, the supervisor
hears an error tone and the LCD shows
and the monitored agent can be located at different sites.
If a supervisor attempts to monitor an agent's extension, the supervisor
telephone LCD will display the error message
The agent is not logged in.
■
The agent is not on a call.
■
The agent is currently monitored by another supervisor.
■
While in Silent Monitor mode, the supervisor can join the conversation by
entering the feature code for Barge In. After barging in, the supervisor
can return to Silent Monitor mode by reentering the Silent Monitor
feature code. See Barging
A user can ensure a private call by blocking Silent Monitor and Barge In.
To make a private call, the user enters a feature code before dialing the
call.
Note the following Silent Monitor and Barge In feature conditions and
restrictions:
Multiple supervisors cannot monitor the same extension at the same
■
time.
If an agent parks a monitored call, initiates a conference, or transfers
■
the call, the supervisor will be disconnected from the session.
If a supervisor attempts to park, conference, or transfer a monitored
■
call, the action will be ignored and the Display Panel shows
supported operation
If a customer or agent terminates a monitored call by hanging up, the
■
supervisor will be disconnected from the session.
Supervisors cannot monitor conference calls.
■
The agent, the customer, and the supervisor can place a monitored
■
call on hold. The results depend on who places the call on hold and
whether or not Music On Hold (MOH) is enabled.
If the VCX call processor fails during an established silent monitoring
■
or barge in session, the audio is not affected. However, none of the
parties in the call can invoke mid-call features.
Silent Monitor and Barge In
Unauthorized
no calls to supervise
In.
.
71
. The supervisor
if:
Not