Viewing Hunt Group Membership And Status - 3Com VCX Manual

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HAPTER TANDARD
Viewing Hunt Group
Membership and
Status
F
EATURES
A hunt group call can be put on hold and taken off hold without
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losing the caller.
If a hunt group member puts a call on hold, that member can
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receive other calls.
A hunt group caller on hold will hear hunt group Music On Hold.
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A hunt group call can be parked and then picked up by any user on
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the same site.
If the VCX telephone has Hands Free enabled, an incoming call to a
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hunt group will not be picked up automatically.
A hunt group member's personal telephone settings (for example, Call
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Forward, Call Coverage point, and Do Not Disturb) are not invoked on
Hunt Group calls.
An external call to a private user (someone not in the hunt group) can
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be transferred to a hunt group.
Both attended and unattended call transfers are allowed for calls to a
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hunt group or from a hunt group.
After reaching an Auto Attendant, a caller can enter a hunt group
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extension and be transferred to a Hunt Group.
Internal and external callers that are forwarded to voice mail can leave
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a message and navigate through the voice mail options.
If a hunt group call is routed to a voice mailbox or Auto Attendant call
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coverage point but the routing fails (for example, because no ports are
available), the call is requeued for the hunt group.
Each time a call is put back in a hunt group queue, it is treated like a
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new call.
If you are a member of one or more hunt groups, the telephone
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message button acts as a MWI for the hunt group voice mailbox even
if you are not logged in to the hunt group. Pressing the message
button displays a menu which shows number of new messages in
each mailbox, including your personal mailbox. You can use the arrow
navigation keys to locate a voice mailbox. Press the message button to
access the selected mailbox.
You can use the Telephone User Interface to view the hunt groups you
belong to and your current login status for each group.