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Chapter 11 Troubleshooting the IP Softphone 2050
Potential causes:
•
Network down
•
Computer not connected to the network
•
Invalid communication server settings in the Configuration Utility
•
Invalid communication server settings in DHCP configuration
•
Communication server down
Action:
•
Ping another station on the network.
•
Ping the communication server.
•
Use the Server dialog box in the Settings window to verify the communication server IP
address and port number. (for more information, see
•
Verify correct configuration of the communication server. Check for the following: an
available port, an available license, and for correct security.
Connection is reinitializing
Symptom:
The following message appears: "Connection Established. Reinitializing..."
Description:
This message appears after the IP Softphone 2050 establishes a connection and sends a request to
the communication server to resume connection. The communication server is expected to reply to
this request. Some communication servers direct the IP Softphone 2050 to various subcomponents,
causing this message to appear two or three times in rapid succession during a normal startup.
Note: Under normal setup, the "Connection Established.
Reinitializing..." message appears briefly, then disappears after successful
connection.
Potential causes:
•
A "Connection Established. Reinitializing..." message indicates a programming error in the
communication server.
Action:
Wait a moment. Under normal operation, the message disappears after successful connection. If
the message continues, check for correct communication server programming.
NN40050-100
NN40050-100
All manuals and user guides at all-guides.com
"Server" on page
51)
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