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Chapter 11 Troubleshooting the IP Softphone 2050
Multiple Ethernet interfaces on a single PC can sometimes conflict with each other. For example,
the IP Softphone 2050 sometimes exhibits intermittent breaks in audio when using docked
notebooks that have a Xircom RealPort Cardbus Ethernet 10/100+Modem 56 PC Card (PCMCIA)
inserted. In the specific case of this PC card, the problem relates to a version of the Xircom driver.
This driver takes CPU cycles even when it is not active and this, in turn, causes IP Softphone 2050
audio to become choppy.
Solutions for this example are:
•
Upgrade your Xircom driver.
•
Remove the PC card when the notebook is docked.
To upgrade your Xircom driver
1
Download and install a new PC card driver from the Xircom web site.
2
Follow the installation instructions provided by Xircom.
Note: You require administrator privileges on Windows 2000.
Windows sound plays from the headset
Description:
Windows sounds play from your headset instead of your computer speakers, interfering with IP
Softphone 2050 audio.
Action:
In some cases, the Windows operating system defaults all the sounds to the new sound device.
To set Windows sounds to play from your computer speakers
1
Select Start > Control Panel > Sounds, Speech, and Audio Devices
2
Select Sounds and Audio Device.
3
Select Audio.
4
From the Sound Playback > Default device list, select your computer sound card.
Note: If you do not want to use the Headset Adapter for playback, select
another device from the Sound playback > Default device list.
NN40050-100
NN40050-100
All manuals and user guides at all-guides.com
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