Chapter 1 Getting Started; About This Guide; Audience; Acronyms - Nortel BCM50 2.0 System Overview Manual

Chapter 1
Getting started

About this guide

This system overview gives a high-level understanding of the core capabilities and features of the
Business Communications Manager 50. In addition, it indicates what capabilities and features are
not supported with the BCM50.

Audience

This overview is for installers, network administrators, and anyone else who is interested in the
BCM50.

Acronyms

Following is a list of acronyms used in this guide.
Acronym
ADID
AMIS
APAC
BCM
BRI
CALA
CC
CCR
CDC
CDR
CIM
CTI
DMTF
EU
FR
FRU
Description
Analog Direct Inward Dial
Audio Messaging Interchange Specification
Asia Pacific
Business Communication Manager
ISDN Basic Rate Interface
Caribbean and Latin America
Contact Center
Custom Call Routing
Compact Daughter Card
Call Detail Records
Common Information Model
Computer Telephony Integration
Distributed Management Task Force
European Union
Frame Relay
Field Replacable Unit
5
System Overview