Juniper EX4300 Hardware Manual page 272

EX4300 Switch Hardware Guide
Contacting Customer Support to Obtain Return Materials Authorization for Switches
250
If you are returning a switch or hardware component to Juniper Networks for repair or
replacement, obtain a Return Materials Authorization (RMA) from Juniper Networks
Technical Assistance Center (JTAC).
After locating the serial number of the switch or hardware component you want to return,
open a Case with Juniper Networks Technical Assistance Center (JTAC) on the Web or
by telephone.
For instructions on locating the serial number of the switch or hardware component you
want to return:
See Locating the Serial Number on an EX2200 Switch or Component
See Locating the Serial Number on an EX3200 Switch or Component
See Locating the Serial Number on an EX3300 Switch or Component
See Locating the Serial Number on an EX4200 Switch or Component
See "Locating the Serial Number on an EX4300 Switch or Component" on page 246
See Locating the Serial Number on an EX4500 Switch or Component
See Locating the Serial Number on an EX4550 Switch or Component
See Locating the Serial Number on an EX4600 Switch or Component
See Locating the Serial Number on an EX6200 Switch or Component
See Locating the Serial Number on an EX8200 Switch or Component
See Locating the Serial Number on an EX9204 Switch or Component
See Locating the Serial Number on an EX9208 Switch or Component
See Locating the Serial Number on an EX9214 Switch or Component
See Locating the Serial Number on an XRE200 External Routing Engine or Component
See Locating the Serial Number on an EX Series Redundant Power System or Redundant
Power System Components
See Locating the Serial Number on an OCX1100 Switch or Component
Before you request an RMA from JTAC, be prepared to provide the following information:
Your existing case number, if you have one
Serial number of the component
Your name, organization name, telephone number, fax number, and shipping address
Details of the failure or problem
Type of activity being performed on the switch when the problem occurred
Configuration data displayed by one or more commands
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