General Descriptions - Oki MB760 Service Manual

5. eRROR CODe aND TROUBLesHOOTING
5.1

General Descriptions

This chapter explains the procedures for solving troubles occurring in the equipment.
When a trouble occurs, check if an error code is displayed on the LCD screen of the control
panel first. If displayed, refer to" P. 5-4 "5.2 Error Code List"" to figure out the classification and
contents of the error, and then refer to " P. 5-27 "5.3 Diagnosis and Prescription for Each Error
Code"" to remove its cause.
If not displayed and the equipment does not operate properly or images are not printed properly,
refer to " P. 5-103 "5.4 Other errors"" to remove its cause.
Note:
If unusual odor is detected or if smoke or fire comes out of the equipment, immediately turn
the power OFF.
Even in the cases other than the above, fully observe safety precautions.
If any PC board or HDD shall be replaced, refer to"6.3 Precautions for Installation of GP-1070
and Disposal of HDD/Board".
5.1.1 If a problem continues even after performing all troubleshooting.
If a problem continues even after performing all troubleshooting and technical tips, report the
problem to the appropriate service center along with the following information. This information
will help the service center understand your problem and take quick action to find the solution.
1. Serial Number
2. List Print
Refer to the appropriate Service Manual / Service Handbook for the detailed procedure to
obtain a List Print.
A. Enter the value given below to obtain a List Print by CSV file.
9S-300: All CSV files
B. Enter the value given below to obtain a List Print by printing it out.
9S-101: 05 code
9S-102: 08 code
9S-106: Error history (1000 cases max)
9S-108: Firmware update log (200 cases max)
9S-110: Power on/off log (100 cases max)
3. For image-related problems, collect image samples with the problem areas and the feeding
direction marked first. Then provide information about the media type and weight, and the
print data / spool files for duplicating the problem.
4. For abnormal acoustic noise, describe the situation in as much detail as possible.
5. For hardware-related problems, provide photos of any broken parts, paper jams, etc.
In case of paper jams, include the type of paper and its manufacturer.
6. For software-related problems, provide list prints, Web Page Logs and the detailed procedure
needed to duplicate the problem.
* This is the minimum information required to report a complaint. It would be appreciated if
you could obtain additional information.
* Follow the directions of the service center if they request additional information as each
issue is unique to some degree.
45641001TH Rev.1
Oki Data CONFIDENTIAL
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