Page 1 Phone 877-289-2829 Voice Processing System Installation Manual Panasonic KX-TVS95, KXTVS95, TVS95, KX TVS95 Thank you for purchasing the Panasonic Model KX-TVS95 Voice Processing System. Please read this manual carefully before using this product and save this manual for future use.
Page 2 Thank you for purchasing the Panasonic KX-TVS95 Voice Processing System. We are confident that it will provide your customer or client with many years of dependable service. This Voice Processing System was especially tailored for the American environment. For example, it can be configured for English, a second language, or a third language: System prompts—Recorded at the factory in English...
Page 3 List of Enhancements Compared to the KX-TVS90 Voice Processing System, these models are enhanced by the following new features: • Personal Custom Service Allows a subscriber to set the following Custom Services in his personal greeting (Personal Custom Service): • Transfer to Mailbox •...
Page 4 password to access the VPS. (See page 311.) The System Administrator can also choose to set a default password for subscribers’ mailboxes. If this setting is enabled, a default password is automatically assigned when mailboxes are created (See page 312.) •...
Page 5 • Do not disassemble this product. Dangerous electrical shock could result. The unit must only be disassembled and repaired by qualified Panasonic Factory Service Technicians. • Do not insert wires, pins, or any other material into the unit’s vent slots or access points.
Page 6 Product service Panasonic Factory Servicenters for this product are listed in the servicenter directory. Consult your certified Panasonic dealer for detailed instructions. The serial number of this product may be found on the label affixed to the back of the unit.
Page 7 THIS UNIT IS EQUIPPED WITH A GROUNDING CONTACT PLUG. FOR SAFETY REASONS, THIS PLUG MUST ONLY BE CONNECTED TO A GROUNDING CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO REGULATIONS. CAUTION Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer.
Page 8 Installation must be performed by a qualified professional installer. If required, provide the telephone company with the following technical information: • The telephone numbers to which the system will be connected • Make: Panasonic • Model: KX-TVS95 • Ringer Equivalence No.: 0.4B • Facility Interface Code: 02LS2 • Service Order Code: 9.0F •...
Page 9 Trouble with this equipment If trouble is experienced with this equipment, for repair or warranty information, please contact a Factory Servicenter or other Authorized Servicer. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Page 10: Table Of Contents
Requirements for Connecting Programming Terminal ..........40 2.7.2 Connecting the RS-232C Cable ................40 2.7.3 RS-232C Signals ..................... 42 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS ..................43 GUIDELINES FOR INTEGRATION ................ 44 3.1.1 APT/DPT or Inband Signaling? ................44...
Page 11 KX-TA624 Software Verification and Programming for Digital Integration via the Manager’s Extension....................86 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION .........92 KX-TDA/KX-TAW SERIES PROGRAMMING FOR DIGITAL INTEGRATION ..101 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX- TA1232 AND KX-TD308 4.5.1 KX-TD1232 Software Verification and Programming for DPT Integration via the Manager’s Extension....................106...
Page 12 4.6.15 Two-Way Recording into Mailbox................129 4.6.16 Two-Way Transfer into Mailbox................129 4.6.17 A Restriction on TWR/TWT Activation..............129 DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TDA/KX-TAW SERIES PBX ............ 130 4.7.1 Live Call Screening (LCS) Programming............... 130 4.7.2 Live Call Screening Password Assignment ............
Page 13 SETTING MAILBOXES ..................166 5.5.1 Mailbox Setting Menu.....................166 5.5.2 Entering a Mailbox ....................166 5.5.3 Deleting a Mailbox....................171 5.5.4 Password Reset .....................171 5.5.5 Mailbox Listing ......................172 TRAINING THE SUBSCRIBER................173 FINAL SETUP................175 MESSAGE MANAGER’S MAILBOX (Mailbox 998)..........176 6.1.1 Accessing the Message Manager’s Mailbox ............176 6.1.2 Main Menu of Message Manager’s Service ............176 6.1.3...
Page 14 7.3.5 Call Account Report Clear ..................210 7.3.6 Port Usage Report....................210 7.3.7 Port Usage Statistics Clear..................211 7.3.8 Flash Memory Usage Report................. 211 7.3.9 Flash Memory Usage Statistics Clear ..............212 7.3.10 Mailbox Usage Report ................... 212 7.3.11 Mailbox Usage Statistics Clear................213 7.3.12 Fax Call Report......................
Page 15 DELIVERING MESSAGES..................359 CUSTOMIZING THE SYSTEM MANAGER’S MAILBOX ........362 LISTENING TO SYSTEM MANAGER MESSAGES ..........363 D MESSAGE MANAGER’S GUIDE ..........365 ACCESSING THE MESSAGE MANAGER’S MAILBOX ........366 MANAGING THE GENERAL DELIVERY MAILBOX..........367 SETTING UP MESSAGE WAITING NOTIFICATION ...........369 CUSTOMIZING THE MESSAGE MANAGER’S MAILBOX ........372 SETTING THE SYSTEM CLOCK................374 RECORDING MESSAGES..................376 REMOTE CALL FORWARDING SET ..............381...
Page 16 Installation Manual...
Page 17: Voice Processing System Overview
Section 1 VOICE PROCESSING SYSTEM OVERVIEW Installation Manual...
Page 18: What The Vps Can And Cannot Do
1.1 WHAT THE VPS CAN AND CANNOT DO WHAT THE VPS CAN AND CANNOT DO 1.1.1 Why Voice Processing? The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to appropriate extensions, takes and stores messages, and notifies subscribers when messages are left.
Page 19: Vps Limitations
1.1 WHAT THE VPS CAN AND CANNOT DO 1.1.3 VPS Limitations The VPS does not support: UCD functions UCD (Uniform Call Distribution) is a service that distributes calls evenly among extensions; when all extensions are unavailable, it returns to callers to say that all extensions are busy. Calls can be forwarded by the VPS to UCD group floating extension numbers of the PBX (KX- TD500, KX-TD1232, KX-TD816, KX-TD308, and the KX-TDA/KX-TAW series).
Page 20: System Administration, Management, And Use
1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE SYSTEM ADMINISTRATION, MANAGEMENT, AND USE 1.2.1 System Administration System Administration is accomplished by the installer using terminal emulation software. It concerns setting and changing system parameters and diagnosing system problems. 1.2.2 System Management Two system functions are performed by the customer: System Management and Message Management.
Page 21: System Basics
1.3 SYSTEM BASICS SYSTEM BASICS 1.3.1 General The KX-TVS95 is initially configured with 2 ports and 6 h of storage. 1.3.2 System Components Main Cabinet MODE (DIP Switch) Port 1 Port 2 Ferrite Core AC Inlet Ground Terminal RS-232C Power Indicator...
Page 22 All service prompts are set to User 2 Prompts. •2 •3 •4 Reserved. For Panasonic KX-T series telephone systems with DPT Integration. For Panasonic KX-TA624 telephone system with APT Integration. To change the position, use a pointed object, such as a pen, etc. Installation Manual...
Page 23: Which Phone Systems Are Compatible
Panasonic KX-T123211D We cannot guarantee adequate integration of the VPS with other PBX systems or with Key Systems. If the customer does not have a recommended Panasonic PBX system, be sure that the system has the features listed below. The PBX should have the following features for successful integration: •...
Page 24: Installer Equipment And Software Requirements
Upon receiving these digits, the VPS goes on-hook and is ready to handle another call. DPT (APT/DPT) Integration is available when the VPS is connected to a Panasonic KX-TA624 or other Panasonic KX-T series digital PBX (depending on the software version). This Digital Integration provides the VPS with more information than Touchtone Integration.
Page 25: Specifications
1.3 SYSTEM BASICS 1.3.5 Specifications Table 1-2 Ports: 2 ports Voice Storage (approximate): 6 h Custom Services: 100 Message Retention: 1 to 30 days or unlimited Number of Mailboxes: 62 Subscriber and 2 Manager Mailboxes Number of Messages per Mailbox: 100 maximum (programmable) 1.3.6 Hardware •...
Page 26: Digital Integration
1.4.4 DPT Integration To the Panasonic KX-T series PBX that uses DPT Integration, the VPS ports look like digital extensions. The PBX thinks that the VPS is a digital phone, and the VPS mimics all actions of a digital set. Another advantage of digital integration is that the 2B+D communication provides 2 VPS ports for each Digital Station port.
Page 27: Connection Example-Dpt Integration
1.4 DIGITAL INTEGRATION 1.4.5 Connection Example—DPT Integration For example, you can connect jack 15 of the KX-TD1232 to Port 1 of the VPS with a 4-wire connection (see diagram below). This connection creates 2 Voice Mail extensions and can simultaneously answer 2 calls. This means that a fully-configured 2-port system requires only 1 jack from the PBX.
Page 28 1.4 DIGITAL INTEGRATION Installation Manual...
Page 29: Installation
Section 2 INSTALLATION Installation Manual...
Page 30: Safety Precautions
2.1 SAFETY PRECAUTIONS SAFETY PRECAUTIONS Please read the following precautions before installing the VPS. 2.1.1 Installation The VPS needs to be mounted on a wall. Improper placement of the system may result in malfunction, noise, or discoloration. Avoid installing the VPS in the following places: •...
Page 31: Wiring
2.1 SAFETY PRECAUTIONS 2.1.2 Wiring • To assure good quality telephone connection, it is recommended new and modifications to existing installation of customer premise wiring shall use solid twisted pair copper conductors with minimum 24 gauge that comply with the electrical specifications for Category 3 wiring as detailed in ANSI/EIA/TIA-570A Building Wiring Standards.
Page 32: Unpacking
2.2 UNPACKING UNPACKING Unpack the box and check the items below. Table 2-1 Main Unit AC Cord Screws (Wall Mounting) Anchor Plugs (Wall Mounting) Installation Manual...
Page 33: Mounting The Vps On The Wall
2.3 MOUNTING THE VPS ON THE WALL MOUNTING THE VPS ON THE WALL The wall where the VPS is to be mounted must be able to support the weight of the VPS. If screws other than the ones supplied are used, use the same-sized diameter screws as the enclosed ones.
Page 34: Frame Ground Connection
2.4 FRAME GROUND CONNECTION FRAME GROUND CONNECTION IMPORTANT!!! Connect the frame of the main unit to the ground. Loosen the screw. Insert the grounding wire. Tighten the screw. Connect the grounding wire to the ground. To ground In most of the continental United States, the ground provided by the "Third wire ground" at the commercial power outlet will be satisfactory.
Page 35: Installation Steps
Standard Initialization (For Digital Integration Connection) Program the ports of the PBX for voice processing (see Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX). Program the KX-TA624, the KX-TD1232, the KX-TA1232, the KX-TD816, the KX-TD308, the KX-TD500, the KX-TDA series, or the KX-TAW series for Voice Mail integration.
Page 36 2.5 INSTALLATION STEPS CAUTION If the DIP Switch is not reset to position 0 after initialization, all programming will be lost when the voice processor loses power! Perform Quick Setup (see Section 5 CUSTOMIZING THE SYSTEM). Check Quick Setup: • The Power Indicator on the Voice Processor should be solid.
Page 37: Connections
2.6 CONNECTIONS CONNECTIONS 2.6.1 Connecting to the PBX The VPS can be connected to up to 2 extension ports of the PBX. Use a 4-conductor wire for connection with KX-TA624 that uses APT Integration, and for connection with KX-T series systems that use DPT Integration.
Page 38: Connection For Apt Integration
2.6 CONNECTIONS 2.6.3 Connection for APT Integration Ports 1-2 of the VPS Telephone Line Modular Jacks PORT 1 PORT 1 PORT 2 PORT 2 To KX-TA624 Extension Jacks 07 and 08 (or 15 and 16) To Extension Port of the PBX 2.6.4 Connection for DPT Integration Ports 1-2 of the VPS...
Page 39: Connection For Non-Apt/Dpt Integration
2.6 CONNECTIONS 2.6.5 Connection for Non-APT/DPT Integration Ports 1-2 of the VPS Telephone Line Modular Jacks PORT 1 PORT 1 PORT 2 PORT 2 To Extension Ports of To Extension Non-APT/DPT Integration PBX Port of the PBX Installation Manual...
Page 40: Terminal Connection
2.7 TERMINAL CONNECTION TERMINAL CONNECTION 2.7.1 Requirements for Connecting Programming Terminal The programming terminal must be connected with a serial cable with an RS-232C connector at the RS-232C port. This must be a null modem cable. This enables system administration (system setup, mailbox setup, and system diagnosis) to be performed.
Page 41 2.7 TERMINAL CONNECTION ® VPS (9 pin) 9-pin Cable Printer/IBM Circuit Circuit Signal Signal type type name name (EIA) (EIA) VPS (9 pin) 25-pin Cable Printer/PC Circuit Circuit Signal Signal type type name name (EIA) (EIA) Table 2-3 Pin Configuration of the RS-232C Circuit Type Signal Name Number...
Page 42: Rs-232C Signals
2.7 TERMINAL CONNECTION Table 2-3 Pin Configuration of the RS-232C Circuit Type Signal Name Number RS-232C CCITT Signal Ground Data Carrier Detect Data Terminal Ready 108.2 2.7.3 RS-232C Signals Frame Ground (FG) Connects an external ground to the unit frame, usually the ground pin of the AC power cord.
Page 43: Integrating The Vps With Panasonic Kx-T Phone Systems
Section 3 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Installation Manual...
Page 44: Guidelines For Integration
3.1 GUIDELINES FOR INTEGRATION GUIDELINES FOR INTEGRATION 3.1.1 APT/DPT or Inband Signaling? There are 3 types of integration available on the VPS: Inband Signaling, APT and DPT. The VPS used with any other brand of telephone equipment requires inband equipment. KX-TA624 that can use APT Integration is: •...
Page 45: Pbx Requirements For Integration
3.1 GUIDELINES FOR INTEGRATION Table 3-1 VPS/PBX COMMUNICATION PBX to VPS VPS to PBX Call Progress Tones SLT Signals • ringback • on/off hook • busy • hookswitch flash • reorder • touchtones Touchtones The VPS must also have access to certain PBX features. For example, if the VPS takes a message, one way it can notify the mailbox owner is by dialing the PBX’s Message-Waiting- Lamp-On code.
Page 46 3.1 GUIDELINES FOR INTEGRATION Message Waiting Notification from an SLT The PBX extensions should light a lamp or receive stutter dial tone when the Message- Waiting-Lamp-On code is dialed by the VPS. The VPS functions best when the extension number of the voice mailbox owner follows the Light-On or Light-Off code. On some PBXs, however, the extension number is dialed first, followed by a hookswitch flash and then the On code.
Page 47: Pbx Parameters And Port Settings
3.2 PBX PARAMETERS AND PORT SETTINGS PBX PARAMETERS AND PORT SETTINGS 3.2.1 General Guidelines and Definitions Optimal performance of the VPS/PBX system relies on proper VPS programming. There are 3 categories of hardware settings: RS-232C, Port Settings, and PBX Interface Parameters. Entering a number sets some of the parameters, while others use sequence codes.
Page 48: Pbx Interface Parameters
Specifies the method of integration to be used between the VPS and PBX. If PBX type is set to the Panasonic KX-T series, the Inband Signaling parameters are set automatically and should not be altered. APT Integration is only available when a KX-TA624 PBX is connected and the software is upgraded.
Page 49 3.2 PBX PARAMETERS AND PORT SETTINGS • Light On Sequence for Message Waiting Lamp: This is the dialing sequence that the VPS must use to turn on a message waiting lamp at an extension. • Light Off Sequence for Message Waiting Lamp: This is the dialing sequence that the VPS must use to turn off a message waiting lamp at an extension.
Page 50 3.2 PBX PARAMETERS AND PORT SETTINGS Digit Translation Table Parameters These parameters allow PBXs that have a fixed Follow-on ID sequence to be used with the VPS. For example, a Follow-on ID sequence of [ 1001] can be changed to [#61001] by using these parameters.
Page 51 Configuration is executed, or (2) PBX type has been changed. The remainder of this section consists of step-by-step guides for software verification and programming of the recommended Panasonic PBX systems. If you (the dealer) have any problem as you go through this section, please call 1-800-211-PANA(7262).
Page 52: Connecting The Vps With Panasonic Kx-T Series Pbxs
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 3.3.1 VPS Programming for Inband Integration Set parameters from the System Administration Terminal. The table below lists recommended parameters for Panasonic KX-T series PBXs.
Page 53: Kx-T123211D Software Verification And Programming For Inband Integration
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Table 3-5 TD816/ TDA/ Other T308/ T1232/ TD1232/ PBX Type T336 TD500 Manufacturers T616 TA624 TA1232/ series TD308 Release Sequence for Call Waiting Check with manufacturer. Not Available Adding "A" for "answer" to the operator and extension transfer eliminates the message: "You have a call"...
Page 54 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Set the hunting type for the VPS extension group to circular using System Program [09]. At every VPS extension, temporarily connect an SLT or butt set, go off-hook and dial 7301# to turn on Data Line Security. This prevents the KX-T123211D from sending Executive Override or Call Waiting tones to these extensions.
Page 55: Kx-Ta624 Programming For Inband Integration Via The Manager's Extension
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Flexible Ringing Assignment—For each outside (CO) line, use System Programs [47] (Day Mode) and [48] (Night Mode) to enable ringing on every extension (jack) that you want to have ring. Delayed Ringing Assignment—To give users time to answer the call before the VPS picks up, we recommend setting the delay to 3 or 4 rings for each extension connected to the VPS.
Page 56 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Set the hunting type for the VPS extension groups to circular using System Program [101]. At every VPS extension, temporarily connect an SLT or butt set, go off-hook and dial 7301# to turn on Data Line Security. This prevents the KX-TA624 from sending Executive Override or Call Waiting tones to these extensions.
Page 57 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs CAUTION DO NOT create a mailbox in both VPS for the same extension. Each extension can have a maximum of 1 mailbox in either VPS. The extension should assign a Voice Mail extension from the VPS which contains its mailbox as the destination for Call Forwarding and Voice Mail Transfer.
Page 58: Kx-Td500 Programming For Inband Integration
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 3.3.4 KX-TD500 Programming for Inband Integration Whenever possible, we recommend that you use DPT Integration. However, in some cases, this is not possible. In the following situations, you need to use Inband Integration: •...
Page 59 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Assignment of the extension ports to be connected to the VPS Go to the "1-3 Extension Port Assignment" screen. Assign "Attribute" of the port to be connected to "TEL" (default). Assign "DN" for the port (click "DN Refer" to check the available directory numbers).
Page 60 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Assignment of the extension line to be connected to the VPS Go to the "4-2 Extension Line" screen. Set "Data Line Mode" to "Yes". Click "Apply" to save the changed data.
Page 61 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Settings for the trunk (CO line) features Select the appropriate trunk (CO line) feature settings depending on how your customer plans to use the VPS. • The VPS answers all incoming outside calls promptly.
Page 62 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs [Recommended Settings (2)] If the VPS is only answering incoming outside calls not answered by the Operator (Operator backup): Assignment of DIL 1:1 line Go to the "4-1 Trunk Line" screen.
Page 63 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Assignment of IRNA (Intercept Routing No Answer) destination: Go to the "3-1 Trunk Group" screen. Assign "Intercept Destination Day/Night" for the trunk (CO line) group. Click "Apply" to save the changed data.
Page 64 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Assignment of IRNA (Intercept Routing No Answer) timer: Go to the "2-4 System Timer 1/2" screen. Assign "Intercept Time" parameter. Click "Apply" to save the changed data. Note This parameter tells the KX-TD500 how long to let a call ring at an extension before forwarding (redirecting).
Page 65 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs [Recommended Settings (3)] If the VPS is only answering incoming outside calls not answered by user extensions: Assignment of DIL 1:1 line Go to the "4-1 Trunk Line" screen. Assign "Destination Day/Night/Lunch/Break" for each trunk (CO line) to a specific extension number.
Page 66 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Assignment of IRNA (Intercept Routing No Answer) destination: Go to the "3-1 Trunk Group" screen. Assign "Intercept Destination Day/Night" for the trunk (CO line) group. Click "Apply" to save the changed data.
Page 67: Kx-Td816, Kx-Td1232, Kx-Ta1232 And Kx-Td308 Programming For Inband Integration Via The Manager's Extension
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Assignment of IRNA (Intercept Routing No Answer) timer: Go to the "2-4 System Timer 1/2" screen. Assign "Intercept Time" parameter. Click "Apply" to save the changed data. Note This parameter tells the KX-TD500 how long to let a call ring at an extension before forwarding (redirecting).
Page 68: Kx-Td816, Kx-Td1232, And Kx-Ta1232 Programming For Inband Integration Via The Operating And Maintenance Tool
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 3.3.6 KX-TD816, KX-TD1232, and KX-TA1232 Programming for Inband Integration via the Operating and Maintenance Tool Go to the Main Menu. Choose "System Data Programming". (BATCH [1] or INTERACTIVE [2]). • Before choosing Batch Programming, you must open a file in the Disk File Management Menu (Item 3).
Page 69 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Enable XDP ports. Place Voice Mail extensions in Extension Group 8. Station Setting Cordless Jack EXT Name Doorphone PITS Night Mode Time 1 2 3 4 1 2 3 4 01-1 [ 101 ] [...
Page 70 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Choose the "Call Hunting" extension group. Set the last extension group to [A] for Automated Attendant. Miscellaneous EXP1 EXP2 EXP3 Expansion Card Type (Master) => EXT1 EXT2 => (Slave ) EXT1 EXT2 Local Access =>...
Page 71: Kx-Td308 Programming For Inband Integration Via The Operating And Maintenance Tool
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 3.3.7 KX-TD308 Programming for Inband Integration via the Operating and Maintenance Tool Go to the Main Menu. Choose "System Data Programming". (BATCH [1] or INTERACTIVE [2]) • Before choosing Batch Programming, you must open a file in the Disk File Management Menu (Item 3).
Page 72 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Station Setting 1 DoorPhone Jack Ext. Name Day Night LCS Mode 1-1 [11 [ 1 ] [STOP REC] 1-2 [21 [ 1 ] 2-1 [12 [ 1 ] [STOP REC] 2-2 [22...
Page 73 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Choose "Miscellaneous" from the System Menu. System Menu (A)ccount Codes Caller (I)D Class of Se(R)vice (D)ay/Night (E)mergency/Quick Dial (F)loating Extensions Fle(X)ible Numbers (M)iscellaneous P(H)antom Extensions Seria(L) Interface S(P)ecial Carrier (T)imers Add. F(U)nctions - SYSTEM Add.
Page 74 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Choose "CO-Line (ALT-L)" from the System Data Programming Main Menu. System Data Programming Main Menu AuxPorts (ALT-U) Manager (ALT-M) System (ALT-Y) CO-Line (ALT-L) Station (ALT-S) TRS(ALT-T) ARS(ALT-A) Choose "Settings (2)" in the Sub Menu, and program all lines DIL to the first extension of the Voice Mail hunt group.
Page 75: Kx-Tda/Kx-Taw Series Programming For Inband Integration
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 3.3.8 KX-TDA/KX-TAW series Programming for Inband Integration Whenever possible, we recommend that you use DPT Integration. However, in some cases, this is not possible. In the following situations, you need to use Inband Integration: •...
Page 76 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Settings for the trunk (outside line) features Select the appropriate trunk (outside line) feature settings depending on how your customer plans to use the VPS. • The VPS answers all incoming outside calls promptly.
Page 77 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs [Recommended Settings (2)] If the VPS answers when the operator does not take the call after a specified time: Assignment of DIL 1:1 line If the VPS is answering all incoming outside calls: Go to the "10.CO &...
Page 78 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Assignment of IRNA (Intercept Routing No Answer) destination: Go to the "4.Extension-1.Wired Extension-1.Extension Settings" screen. Assign "Intercept Destination Day/Night/Lunch/Break" for the operator’s extension to a floating extension number (VPS Port). Click "Apply" to save the changed data.
Page 79 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Assignment of IRNA (Intercept Routing No Answer) timer: Go to the "2.System-4.Timers & Counters-1.CO / Extension" screen. Assign "Intercept Timer" parameter. Click "Apply" to save the changed data. Note This parameter tells the KX-TDA/KX-TAW series how long to let a call ring at an extension before forwarding (redirecting).
Page 80 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs [Recommended Settings (3)] If the VPS answers when an Incoming Call Distribution Group does not take the call after a specified time: Assignment of DIL 1:1 line Go to the "10.CO & Incoming Call-2.DIL Table & Port Setting" screen.
Page 81 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Assignment of overflow destination: Go to the "3.Group-5.Incoming Call Distribution Group-1.Group Setting" screen. Assign "Time out & Manual Queue Redirection-Destination" for the Incoming Call Distribution Group to a floating extension number (VPS Port).
Page 82 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 3. Setting for Intercept Routing to a Mailbox of the VPS. Callers’ messages can be recorded as soon as calls (intercom calls and incoming calls for an Incoming Call Distribution Group) are intercepted by the VPS, by following the steps below: Go to the "3.Groups-8.VM(DTMF) Group-1.System Setting"...
Page 83: Integrating The Vps With The Panasonic Kx-T Digital Pbx
Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX Installation Manual...
Page 84: Guidelines For Digital Integration
4.1 GUIDELINES FOR DIGITAL INTEGRATION GUIDELINES FOR DIGITAL INTEGRATION 4.1.1 Why Digital Integration is Important The VPS works well with most PBXs because its connections are made through a standard single line (tip/ring) telephone interface. However, the communication between the PBX and VPS is best when Digital Integration is used;...
Page 85 4.1 GUIDELINES FOR DIGITAL INTEGRATION Table 4-1 DIGITAL INTEGRATION FEATURES Caller Name Announcement The VPS announces the prerecorded Caller ID callers’ names when: (1) extension users listen to (System/Personal)* messages from assigned numbers left in their mailboxes, (2) the VPS transfers calls from assigned numbers to the users, and (3) the VPS pages the users by intercom.
Page 86: Connecting The Vps With The Panasonic Kx-Ta624
This version must be Y581A or higher for Digital Integration to be utilized. Set the date and time using System Program [000]. Date and time are automatically synchronized between the VPS and the Panasonic KX- TA624 during Auto Configuration or Quick Setup.
Page 87 4.2 CONNECTING THE VPS WITH THE PANASONIC KX-TA624 Extension group 7 VPS1 Port 1 Port 2 KX-TA624 VPS2 Port 1 Port 2 Extension group 8 From the SYS-PGM NO ?screen: Enter [130] (for VPS1) or [131] (for VPS2). Press the NEXT button (SP-PHONE).
Page 88 4.2 CONNECTING THE VPS WITH THE PANASONIC KX-TA624 Recommended Outside (CO) Line feature settings: If the VPS is answering all incoming calls: Outside (CO) Line Mode—Use System Programs [414] (Day Mode), [415] (Night Mode), [416] (Lunch Mode) to set this parameter. Program all lines DIL to the first extension of the Voice Mail hunt group.
Page 89 4.2 CONNECTING THE VPS WITH THE PANASONIC KX-TA624 Plug in and power up the VPS and wait approximately 2.5 min while the system initializes. Before starting the VPS, make sure all installation and line connections have been done as described in Section 2 INSTALLATION.
Page 90 4.2 CONNECTING THE VPS WITH THE PANASONIC KX-TA624 Possible causes of the message: "APT Interface Connection is not Established" Table 4-3 Cause Action The PBX is not a correct type. Since the VPS is Connect a correct PBX and set...
Page 91 4.2 CONNECTING THE VPS WITH THE PANASONIC KX-TA624 Change the extension numbers of both VPS port 1 and 2 for VPS2 from 107 and 108 to 115 and 116 (see "Extension No. of the VPS port 1-2" in Table B-52 in B7.3 PBX Interface Parameters).
Page 92: Kx-Td500 Programming For Digital Integration
4.3 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION Follow the procedure below to program the VPS card for DPT Integration. Assignment of the VPS card to be connected to the VPS Note If the VPS card to which the VPS will be assigned is already installed in the KX-TD500, skip the steps a through d.
Page 93 4.3 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION Check the information of "Card Properties" and confirm the LPR version of the card. Note The LPR Version must be "2" or higher for the VPS card (101: DLC/DHLC) to which the control channel will be assigned. Screen output: Check the information of "CPU Card Information"...
Page 94 4.3 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION Assignment of the ports to be connected to the VPS Go to the "1-3 Extension Port Assignment" screen. Select the appropriate VPS card (101: DLC/DHLC) in the "Card No." menu. Set the attribute of the valid ports to be connected to the VPS to "VPS (DPT)" . Click "Apply"...
Page 95 Note Depending on the version of the KX-TD500, the selection might be "TVS200-1". In this case, select "TVS200-1" to connect the KX-TVS95. Select the card (101: DLC/DHLC for jacks 1-8; 201: DLC/DHLC for jacks 9-12) which connects with the VPS in the "VPS Card" menu.
Page 96 4.3 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION Assignment of the extension ports connected to the VPS Continue the programming in the "1-4 VPS (DPT) Port Assignment" screen. Select the extension port number of the card (DLC/DHLC) to which the VPS (DPT) jack is to be connected in the "Port No."...
Page 97 To set the trunk (CO line) features, follow the instructions in "Settings for the trunk (CO line) features" (3.3.4 KX-TD500 Programming for Inband Integration in 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs). Set the PBX to send DID numbers to the VPS.
Page 98 4.3 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION Screen output: Connect the jack assigned in Step 4 to the VPS. Connect your personal computer to the VPS and start your communication software (i.e., HyperTerminal, Procomm Plus, Smartcom...). Communication Parameters: 9600, 8 Bit, None, 1 Disconnect the power from the VPS and set the DIP Switch to position 5.
Page 99 4.3 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION Screen output: Checking Flash Memory Cards. Please wait... PORT TEST... SYSTEM SETUP 1... 2... 3... 4... 5... 6... 7... 8... 9... • The VPS tests the CPU card, the flash memory, and the ports until "1...2...3...4...5...6...7...8...9..." is displayed. •...
Page 100 4.3 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION Start up completed. The Power Indicator light stops blinking when the start-up has been successful. (The delay varies according to the system’s condition.) "**ON LINE MODE**" is displayed. System prompt [>] is displayed on the screen. To enter system administration, Press ENTER.
Page 101: Kx-Tda/Kx-Taw Series Programming For Digital Integration
4.4 KX-TDA/KX-TAW SERIES PROGRAMMING FOR DIGITAL INTEGRATION KX-TDA/KX-TAW SERIES PROGRAMMING FOR DIGITAL INTEGRATION A group of DPT ports connected to a VPS with DPT Integration is called "VM (DPT) Group" for the KX-TDA/KX-TAW series. Each VM (DPT) Group consists of a maximum of 12 ports (24 channels) of the VPS.
Page 102 The above screen output is an example of the KX-TDA200. • With DPT Integration, Port 1 of the KX-TVS95 is to be connected to the PBX, allowing for a maximum of 2 Voice Mail extensions. Therefore, there is no benefit to assigning more than one VM (DPT) extension port per KX-TVS95.
Page 103 4.4 KX-TDA/KX-TAW SERIES PROGRAMMING FOR DIGITAL INTEGRATION Screen output: Note The above screen output is an example of the KX-TDA200. Connect the jack assigned in Step 3 to the VPS. Connect your personal computer to the VPS and start your communication software (i.e., HyperTerminal, Procomm Plus, Smartcom...).
Page 104 4.4 KX-TDA/KX-TAW SERIES PROGRAMMING FOR DIGITAL INTEGRATION • The Power Indicator light goes on. • The Power Indicator light begins to flash. • "Checking Flash Memory Cards" is displayed on the screen. Screen output: Checking Flash Memory Cards. Please wait... PORT TEST...
Page 105 4.4 KX-TDA/KX-TAW SERIES PROGRAMMING FOR DIGITAL INTEGRATION TEST: Press the INTERCOM button and then VM(DPT) floating group number which you assign in "1. Assignment of VM(DPT) Group". If the VPS answers, you have a DPT connection. Set the DIP switch to position 0 after initialization is complete. The required programming is complete and the VPS and KX-TDA/KX-TAW should be able to communicate through Digital Integration.
Page 106: Connecting The Vps With The Panasonic Kx-Td816, Kx-Td1232, Kx- Ta1232 And Kx-Td308
4.5 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX-TA1232 AND KX-TD308 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX- TA1232 AND KX-TD308 Notes • Do not use system programs [106] or [602] for DPT Integration. • The next 2 sections (4.5.1 KX-TD1232 Software Verification and Programming for DPT Integration via the Manager’s Extension and 4.5.2 KX-TD1232 Software...
Page 107 4.5 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX-TA1232 AND KX-TD308 From the SYS-PGM NO ? screen: Enter [116]. Press the NEXT button (SP-PHONE). Enter the system number ([0] or [1], master/slave). The system displays the ROM version and the date it was created.
Page 108 4.5 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX-TA1232 AND KX-TD308 Press the NEXT button (SP-PHONE). Screen output: VM-01:#_ _ -1: 165 ( _ _ = the port number you entered in program 117) Enter the Extension Number that you want this port to have.
Page 109 4.5 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX-TA1232 AND KX-TD308 done as described in Section 2 INSTALLATION. The calls to the VPS can be processed after the Power Indicator stops flashing. After turning the power on, the system starts up in the following sequence: •...
Page 110 4.5 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX-TA1232 AND KX-TD308 Table 4-6 Cause Remedy The PBX is a correct type but does not have the Contact National Parts Center proper software level to support APT/DPT at 1-800-833-9626 Integration.
Page 111: Kx-Td1232 Software Verification And Programming For Dpt Integration Via The Operating And Maintenance Tool
4.5 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX-TA1232 AND KX-TD308 4.5.2 KX-TD1232 Software Verification and Programming for DPT Integration via the Operating and Maintenance Tool Follow these steps after communication between the KX-TD1232 and the programming software has been established. Refer to the Operating and Maintenance manual for connection information.
Page 112 4.5 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX-TA1232 AND KX-TD308 Go to the Main Menu. Choose "System Data Programming" (BATCH [1] or INTERACTIVE [2]). Main Menu 1. System Data Programming (BATCH) 2. System Data Programming (INTERACTIVE) 3. Disk File Management 4.
Page 113 4.5 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX-TA1232 AND KX-TD308 First, enter the port numbers that will be connected to the VPS. If desired, change the default extension numbers of the Voice Mail ports. Voice Mail Integration VM Port No.
Page 114: Kx-Td308 Software Verification And Programming For Dpt Integration Via The Manager's Extension
4.5 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX-TA1232 AND KX-TD308 Follow steps 5-12 in 4.5.1 KX-TD1232 Software Verification and Programming for DPT Integration via the Manager’s Extension. The required programming is now complete and the VPS and KX-TD1232 should be able to communicate through DPT Integration.
Page 115 4.5 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX-TA1232 AND KX-TD308 Assign the Voice Mail Port. This program tells the PBX which jack will be connected to the VPS. This allows the PBX to send the proper DPT Integration information to those ports.
Page 116 4.5 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX-TA1232 AND KX-TD308 Disconnect the power from the VPS and set the DIP Switch to position 5. Only perform this step when initially setting up the system. CAUTION Setting the DIP Switch to position 5 will default the Voice Processing System, resulting in a loss of all user programming and voice messages (except User 1 and User 2 prompts).
Page 117 4.5 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX-TA1232 AND KX-TD308 Table 4-7 Cause Remedy The PBX is not a correct type. Since the VPS is Connect a correct PBX and set configured to communicate with the default PBX...
Page 118 4.5 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232, KX-TA1232 AND KX-TD308 Go to the System Administration Top Menu. Select [5] and Press ENTER, or Type [3] then QSET and Press ENTER for Quick Setup and follow the Auto Configuration Instructions.
Page 119: Digital Integration Features And Setup Procedures For The Panasonic Kx-Ta624, Kx-Ta1232 And Kx-Td Series
4.6 DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TA624, KX- DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TA624, KX-TA1232 AND KX-TD SERIES The following VPS features are functional on any KX-T7xxx proprietary telephone that works when connected to your PBX.
Page 120: Live Call Screening Password Canceling
4.6 DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TA624, KX- 4.6.3 Live Call Screening Password Canceling To cancel the password, follow the procedure below. (It is not necessary to enter PITS Programming to activate this feature). PC programming is also available for KX-TD500 users (see 4.6.6 Live Call Screening Assignment via PC Programming).
Page 121: Live Call Screening Private/Hands-Free Mode Assignment Via Station Programming
4.6 DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TA624, KX- 4.6.5 Live Call Screening Private/Hands-Free Mode Assignment via Station Programming This program assigns a VPS response for when a message is being left in a mailbox. It determines whether an alert tone is sent or whether the recorded message is played through the built-in speaker of the extension.
Page 122: Live Call Screening Assignment Via Pc Programming
4.6 DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TA624, KX- 4.6.6 Live Call Screening Assignment via PC Programming The KX-TD500 users can program Live Call Screening features via PC programming. Follow the procedure below to assign each feature.
Page 123: Live Call Screening Button Assignment Via Station Programming
4.6 DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TA624, KX- 4.6.7 Live Call Screening Button Assignment via Station Programming For the Live Call Screening feature to work at an extension, the extension must have an LCS button lit at the time of the message reception. This key must either be a DSS/BLF or CO key with a lamp.
Page 124: Two-Way Recording Button Assignment Via Station Programming
4.6 DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TA624, KX- Press STORE. The STORE indicator light turns on. The display shows the initial programming mode. For KX-TA624 Set the MEMORY switch to "SET". For KX-T series PBX that uses DPT Integration Press the PROGRAM button or lift the handset.
Page 125: Two-Way Transfer Button Assignment Via Station Programming
4.6 DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TA624, KX- 4.6.10 Two-Way Transfer Button Assignment via Station Programming For the Two-Way Transfer feature to work at an extension, the extension must have a TWT button on it. This key must either be a DSS/BLF or CO key with a lamp. Follow the procedure below to assign a TWT button on an extension.
Page 126: Voice Mail Transfer Button Assignment Via Station Programming
4.6 DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TA624, KX- 4.6.11 Voice Mail Transfer Button Assignment via Station Programming This feature allows an extension user to transfer calls directly to a Voice Mailbox. This is available with both Digital and Inband Integrations.
Page 127 4.6 DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TA624, KX- Click "CO Key" in the upper right corner. "Flexible CO Key" screen (for all CO Keys) displays. Screen output: Click the Key Number to which a button will be assigned.
Page 128: 4.6.13 Live Call Screening Activation
4.6 DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TA624, KX- Select the desired Key Type. When 2WAY-REC, 2WAY-TRN, or VTR is selected, enter the extension number in "DN". Example screen output: Click "OK". "Flexible CO Key" screen (for all CO Keys) displays again.
Page 129: 4.6.14 Live Call Screening Password Control
4.6 DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TA624, KX- 4.6.14 Live Call Screening Password Control This feature allows Operator(s) and the Manager of the PBX to cancel the password for LCS at any extension. If a user forgets the preprogrammed password, Operator(s) and the Manager of the PBX can cancel the LCS password.
Page 130: Digital Integration Features And Setup Procedures For The Panasonic Kx-Tda/Kx-Taw Series Pbx
4.7 DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TDA/KX-TAW DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TDA/KX-TAW SERIES PBX The following VPS features are functional on any KX-T7xxx proprietary telephone that works when connected to your PBX.
Page 131: Live Call Screening Password Canceling
4.7 DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TDA/KX-TAW 4.7.3 Live Call Screening Password Canceling To cancel the password, follow the procedure below. (It is not necessary to enter Station Programming to activate this feature). PC programming is also available (see 4.7.6 Live Call Screening Assignment via PC Programming).
Page 132: Live Call Screening Private/Hands-Free Mode Assignment
4.7 DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TDA/KX-TAW 4.7.5 Live Call Screening Private/Hands-Free Mode Assignment This program assigns a VPS response for when a message is being left in a mailbox. It determines whether an alert tone is sent and whether the recorded message is played through the built-in speaker of the extension.
Page 133: Live Call Screening Assignment Via Pc Programming
4.7 DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TDA/KX-TAW 4.7.6 Live Call Screening Assignment via PC Programming The KX-TDA/KX-TAW series users can program Live Call Screening features via PC programming. Follow the procedure below to assign each feature.
Page 134: Live Call Screening Button Assignment
4.7 DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TDA/KX-TAW 4.7.7 Live Call Screening Button Assignment For the Live Call Screening feature to work at an extension, the extension must have an LCS button on it and the button must be lit at the time of the message reception. This button must either be a DSS/BLF or CO button with a lamp.
Page 135: Two-Way Recording (Twr) Button Assignment
4.7 DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TDA/KX-TAW 4.7.8 Two-Way Recording (TWR) Button Assignment For the Two-Way Recording feature to work at an extension, the extension must have a TWR button on it. This button must either be a DSS/BLF or CO button with a lamp. Follow the procedure below to assign a TWR button on an extension.
Page 136 4.7 DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TDA/KX-TAW Press the PROGRAM button or lift the handset to exit the Station (Personal) Programming mode. Repeat these steps for each telephone. Conditions: This button must be a flexible (CO or DSS/BLF) button to be programmed as a TWT button.
Page 137: One-Touch Two-Way Transfer (One-Touch Twt) Button Assignment
4.7 DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TDA/KX-TAW 4.7.10 One-Touch Two-Way Transfer (One-Touch TWT) Button Assignment For the One-Touch Two-Way Transfer feature to work at an extension, the extension must have a One-Touch TWT button on it. This button must either be a DSS/BLF or CO button with a lamp.
Page 138: 4.7.11 Voice Mail Transfer (Vtr) Button Assignment
4.7 DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TDA/KX-TAW 4.7.11 Voice Mail Transfer (VTR) Button Assignment For the Voice Mail Transfer feature to work at an extension, the extension must have the VTR button. This button must either be a DSS/BLF or CO button with a lamp. Follow the procedure below to assign a VTR button on an extension.
Page 139: 4.7.13 Live Call Screening Activation
4.7 DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TDA/KX-TAW Screen output: Note The above screen output is an example of the KX-TDA200. Select "Extension Number / Name" for which you want to program. Select the desired Key Type for any key which you want to program. When "Two-Way Record", "Two-Way Transfer"...
Page 140: 4.7.14 Two-Way Recording (Twr) Into Mailbox
4.7 DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX-TDA/KX-TAW 4.7.14 Two-Way Recording (TWR) into Mailbox This feature allows extension users to record conversations into their own mailboxes by pressing the Two-Way Recording (TWR) button. 4.7.15 Two-Way Transfer (TWT) into Mailbox This feature allows an extension user to record a conversation into another person's mailbox by pressing the Two-Way Transfer (TWT) button and dialing the mailbox number.
Page 141: Customizing The System
Section 5 CUSTOMIZING THE SYSTEM Installation Manual...
Page 142: Starting Up
5.1 STARTING UP STARTING UP 5.1.1 Before Programming Determine the customer’s needs. • Work with the owner, manager, and receptionist to build the Custom Service Greetings and Holiday Greetings. • Figure out which ports are to be answered by which greetings. •...
Page 143: Starting The Quick Setup
This utility provides a quick way of programming the Voice Processing System to operate in a standard automated attendant or voice mail configuration when connected to a Panasonic KX-T series telephone system. The system will prompt you to enter, modify or confirm settings based upon which PBX type you select.
Page 144 5.1 STARTING UP PBX Type Press ENTER. Screen output: Quick Setup - PBX type Please select your PBX type. 1. KX-T308/KX-T616 2. KX-T1232 3. KX-T96 4. KX-T336 5. KX-TD816/KX-TD1232/KX-TA1232 6. KX-TD308 7. KX-TA624 8. KX-TD500 9. KX-TDA/TAW series 0. OTHERS Select your PBX type.
Page 145 5.1 STARTING UP Type [S] to go to the next screen. Extension Numbers for Mailboxes Screen output: Quick Setup - Enter Extensions for Mailboxes What extensions need a mailbox on this system? Please enter extension numbers. P: Previous menu, N: Next menu, S: Next Screen Enter extension numbers of subscribers who need personal mailboxes (the VPS accepts any extension numbers within a 2- to 5-digit range).
Page 146 The same numbers as those of the extensions entered in step 3. • Mailbox Owner’s Last Name Panasonic KX-TDA/KX-TAW Series (Version 1.0 or higher) or KX-TD500 (V4M or higher) only The same names as the extensions of the PBX that were automatically transmitted to the VPS—Auto Configuration.
Page 147 5.1 STARTING UP • The length of mailbox numbers The Message Manager mailbox (General Delivery Mailbox) might be 2- to 5-digit long (98, 998, 9998, or 99998). The System Manager mailbox might be 2- to 5-digit long (99, 999, 9999, or 99999).
Page 148 5.1 STARTING UP Port Service Setting Screen output: Quick Setup- Port Service Setting All ports are currently set up to handle callers with standard automated atten- dant operation, day and night mode, using the Custom Service feature (Custom 1). You can change the operation to standard Voice Mail (Custom 2) or leave it as automated attendant.
Page 149 5.1 STARTING UP Date and Time Setting Screen output: Quick Setup-Time Setting Current time is 3:04, PM Enter new time (HH:MM, AM/PM) : = Current date is MON JAN-1-2001 Enter new date (MM-DD-YY) : = Enter the time (hour, minute in 2 digits, comma and A or P) and date (month, day and year in 2 digits).
Page 150: Port Setting Options
5.2 PORT SETTING OPTIONS PORT SETTING OPTIONS Design each system according to the needs of your customer. You should be familiar with all options for port assignment so that customers get exactly what they need and expect. Each port can be assigned as Voice Mail, Interview Service, Automated Attendant, or Custom Service.
Page 151: Custom Service Features
5.2 PORT SETTING OPTIONS Remember that it is possible and often necessary to have 1 custom service lead to another custom service. For example, if someone presses [1] for sales, you might want another menu to say "for new car sales, press [1]; for used car sales, press [2]". This way, callers are routed directly to the person best suited to handle them.
Page 152 5.2 PORT SETTING OPTIONS Disconnect Parameter (1-5-8-9) Determines how many seconds of silence the VPS allows during a caller’s message before disconnecting the call. RS-232C Settings (1-6-1) Allows the System Administrator to change the baud rate, parity bit, etc. Port Setting (1-6-2) Only to be used when connecting the VPS to a PBX other than a KX-T series PBX.
Page 153: Custom Service Programming
5.2 PORT SETTING OPTIONS 5.2.3 Custom Service Programming After you have finished constructing the tree, enter the System Programming Custom Service Settings Menu. Access the Custom Service Setting Menu through the following sequence: System Administration Top Menu: Enter The Number: = 1 (Program) Enter The Number: = 4 (Service Setting) Enter The Number: = 2 (Custom Service) The system then asks what Custom Service number you want to edit.
Page 154 5.2 PORT SETTING OPTIONS Enter data into the Custom Service menu; use the table below as a guide. Table 5-3 Description Value Range Description/Function (Default) Description Up to 32 The information typed in this field is for reference only. characters Any ASCII character (except \) can be used.
Page 155 5.2 PORT SETTING OPTIONS Keypad Assignment Options Table 5-4 Entry Function Allows the caller to leave messages in a specific a. Transfer to Mailbox mailbox. b. Transfer to Extension Transfers the caller to a specific extension. c. Operator Transfers the caller to the operator. Plays the Custom Service exit prompt and d.
Page 156: Recording Menus
5.2 PORT SETTING OPTIONS 5.2.4 Recording Menus After you have finished entering the parameters in each menu, record the menu messages. Menu messages inform the caller of available options and their corresponding keys. For this reason, the prompts must match the programming that has been input. Note The Message Manager’s mailbox might be 98, 998, 9998, or 99998.
Page 157: Mailbox Groups
5.2 PORT SETTING OPTIONS 5.2.7 Mailbox Groups This program allows a message to be delivered to several mailboxes at once. The message activates the message waiting lamps on all of the proprietary telephones. These mailboxes may be assembled into a list called a System Group Distribution List. The Message Manager can record a voice label for each System Group Distribution List (see D6 RECORDING MESSAGES).
Page 158: Interview Service
5.2 PORT SETTING OPTIONS Enter an Extension Group List Number that has not been assigned to another mailbox or Extension Group List (this must be a vacant number). Enter the Extensions that are to be assigned to this group list. Enter the Extension Numbers that are to be assigned to the Extension Group List.
Page 159: 5.2.10 Automated Attendant
5.2 PORT SETTING OPTIONS 5.2.10 Automated Attendant Automated Attendant service answers incoming calls and waits for the caller to input an extension number. It transfers the caller to the appropriate extension. Callers can access Automated Attendant Service by: • Automated Attendant Port—This service can be programmed independently of any or all ports of the VPS.
Page 160: Setting Ports
5.3 SETTING PORTS SETTING PORTS 5.3.1 Port Service Menu Access the Port Service Menu through the following sequence: System Administration Top Menu: Enter The Number: = 1 (Program) Enter The Number: = 3 (Port/Trunk Service) Enter The Number: = 1 (Port Service) Screen output: Program - Port/Trunk Service - Port Service Enter the Port Number (1-2) :=...
Page 161 5.3 SETTING PORTS Table 5-5 Description Value Range Description/Function (Default) Incoming Call 1. System Specifies the language of voice prompts to be played on this port. When set to "Selective", the caller can Service 2. User 1 select the language of his choice, provided the Prompt 3.
Page 162: Automated Attendant Parameters
5.4 AUTOMATED ATTENDANT PARAMETERS AUTOMATED ATTENDANT PARAMETERS Automated Attendant parameters include: Department Dialing, Operator Parameters, and Alternate Extension. If the VPS needs a special transfer procedure for an extension (such as modem extension), alternate extension should be assigned (see "Alternate Extension Assignment" in B5.1 Automated Attendant Parameters).
Page 163: Operator's Parameters
5.4 AUTOMATED ATTENDANT PARAMETERS 5.4.3 Operator’s Parameters If you enable operator service, you must set the following parameters: Operator’s Extension and Mailbox Number, Coverage Modes, and Message Repeat Cycle. Operator 1: The default is set at "0" which coincides with the operator of the PBX. When a caller tries to leave a message to the Operator 1, the message will automatically go to the General Delivery Mailbox (GDM) by default.
Page 164 5.4 AUTOMATED ATTENDANT PARAMETERS Table 5-6 Description Value Range Description/Function (Default) Operator’s 1-5 Digits Specifies the extension number for Operator 1. Extension Notes • The default setting (0) cannot be used with the Message Waiting Notification— Lamp feature and the Remote Call Forwarding Set feature.
Page 165 5.4 AUTOMATED ATTENDANT PARAMETERS Table 5-6 Description Value Range Description/Function (Default) No Answer 1. Caller Select Specifies how to handle Operator 1 calls when not answered within the time period set by the Coverage 2. Leave Message "Operator No Answer Time" mode. Mode 3.
Page 166: Setting Mailboxes
5.5 SETTING MAILBOXES SETTING MAILBOXES 5.5.1 Mailbox Setting Menu Access the Mailbox Setting Menu through the following sequence: System Administration Top Menu: Enter The Number: = 1 (Program) Enter The Number: = 1 (Mailbox Setting) Program - Mailbox Setting Menu 1.
Page 167 5.5 SETTING MAILBOXES Table 5-7 Value Range Description Description/Function (Default) Covering Specifies where a caller will be transferred when 2-5 Digits Covering Extension is dialed or set under Incomplete Call Extension (None) Handling. Interview Used to permit mailbox owner to have an interview 2-5 Digits mailbox.
Page 168 5.5 SETTING MAILBOXES Table 5-7 Value Range Description Description/Function (Default) Extension Up to 12 digits Specifies how the VPS transfers a call to an extension for consisting of 1-9, each mailbox (Personal Transfer Sequence). Transfer Sequence 0, , #, Y, D, F, R, T, S, W, X, A 1-9, 0, , #: DIAL CODE...
Page 169 Notice When the VPS calls to a CO line via a PRI (ISDN Primary Rate Access Interface) card of a Panasonic PBX, please be sure to add "#" after the telephone number (1112223333 in the example here): Example: 9P1112223333#PP123PP456PPX# Please contact your System Administrator for more explanation.
Page 170 5.5 SETTING MAILBOXES Table 5-8 Parameter Value Range Description/Function (Default) Use Mode 1. Not Use Specifies how Device 1, 2, or 3 is to be used. The 2. Continuously subscriber can also specify the use mode from his 3. Scheduled telephone.
Page 171: Deleting A Mailbox
5.5 SETTING MAILBOXES Enter the data using the following table as a guide. Table 5-9 Parameter Value Range Description/Function (Default) Telephone Up to 16 digits Specifies the telephone number to which the callers are (With the KX- forwarded when Remote Call Forwarding is set to a CO Number 1, 2 TD816/TD1232/ line.
Page 172: Mailbox Listing
5.5 SETTING MAILBOXES 5.5.5 Mailbox Listing This listing is a report of mailbox number assignments. From Mailbox Setting Menu: Enter The Number : = 4 Program - Mailbox Setting - Mailbox Listing 1: 101 2: 103 3: ---- 4: ---- 5: ---- 6: ---- 7: ----...
Page 173: Training The Subscriber
Finally, if Custom Service menus are used, subscribers should be encouraged to listen to these menus often and make suggestions for improvement. Custom service is a very powerful feature of the Panasonic VPS. Make the most out of this feature. Installation Manual...
Page 174 5.6 TRAINING THE SUBSCRIBER Installation Manual...
Page 175: Final Setup
Section 6 FINAL SETUP Installation Manual...
Page 176: Message Manager's Mailbox (Mailbox 998)
6.1 MESSAGE MANAGER’S MAILBOX (Mailbox 998) MESSAGE MANAGER’S MAILBOX (Mailbox 998) The Message Manager is responsible for recording and updating a wide variety of system messages. Please refer to D6 RECORDING MESSAGES to see the full array of recording tasks. Follow the instructions below to record Custom Service prompts and user prompts. Note The Message Manager’s mailbox might be 98, 998, 9998, or 99998.
Page 177: Company Greetings (Enter #6*998,5,1)
6.1 MESSAGE MANAGER’S MAILBOX (Mailbox 998) 6.1.3 Company Greetings (Enter #6 998,5,1) Access the Message Manager’s Main Command Menu. Press [5] to modify messages. Press [1] to change the Company Greeting. Continue following voice prompts through appropriate menus. Prompts lead you through the choices and recording process.
Page 178: Customizing User Prompts (Enter #6*998,5,6)
6.1 MESSAGE MANAGER’S MAILBOX (Mailbox 998) 6.1.6 Customizing User Prompts (Enter #6 998,5,6) The customer may want to enter user prompts in place of the factory-provided system prompts. To change the user prompts: Access the Main Menu of Message Manager’s Service. Press [5] to modify messages.
Page 179: Setting Up Mailboxes
The following guidance plays to explain the outline of the Subscriber Tutorial service. To listen to this guidance from the beginning, Press [0]. Welcome to the Panasonic Voice Mail System. This is the Subscriber Tutorial service. In this service, you can set your password, record your name and record your personal greetings before you use this system.
Page 180 6.2 SETTING UP MAILBOXES Recording Owner’s Name A Help message plays. To listen to the message from the beginning, Press [0]. The current setting plays. Record the Owner’s Name at the tone. Press [1] to change the setting—Return to Step 6c, or Press [2] to accept it. Recording Personal Greetings A Help message plays.
Page 181: Changing Password, Owner's Name, And Personal Greetings
6.2 SETTING UP MAILBOXES 6.2.2 Changing Password, Owner’s Name, and Personal Greetings Dial the Extension Number of the VPS. When the VPS answers, Press [#6 ] and Dial the Number of the mailbox whose Password/Owner’s Name/Personal Greetings you want to change. Enter your Password (if programmed), then Press [#].
Page 182: Backing Up The System
6.3 BACKING UP THE SYSTEM BACKING UP THE SYSTEM Choose the Utility Command. Type [SAVE], then Press ENTER. See screen output below. From System Administration Top Menu: Enter The Number : = 3 Utility Command $ SAVE VPS Flash Memory Data Save ( VPS -> PC : Xmodem ) 1: Program 2: Parameters 3: System Prompts...
Page 183 6.3 BACKING UP THE SYSTEM Caller ID numbers are loaded using LOAD command, the following things should be done: • For System Caller Name Announcement, the Message Manager rerecords caller names (see "Recording System Caller Names" in D6 RECORDING MESSAGES). •...
Page 184 6.3 BACKING UP THE SYSTEM Installation Manual...
Page 185: System Maintenance And Troubleshooting
Section 7 SYSTEM MAINTENANCE AND TROUBLESHOOTING Installation Manual...
Page 186: Initializing The System
7.1 INITIALIZING THE SYSTEM INITIALIZING THE SYSTEM Initializing the system clears all voice data except user prompts and returns all system parameters to their default settings. Throughout this section, menu selections are indicated as "System Administration Top Menu-(Selection Number)". This means that the System Administration Top Menu must first be accessed.
Page 187 7.1 INITIALIZING THE SYSTEM Type [Y] to start the system resetting. System Initializing • • • When system initializing is complete, the following display will appear: ** ON LINE MODE ** > Note The execution time for System Reset/Clear may differ each time it is performed because of system capacity and system programs.
Page 188: Utility Commands
7.2 UTILITY COMMANDS UTILITY COMMANDS In the Utility Command Mode, the System Administrator can access the functions described below by entering the appropriate command at the "$" prompt, and Pressing RETURN. To select the Utility Commands Menu, follow the menu path as shown: System Administration Top Menu-3 Utility Command (Type 'HELP' for command list.) Table 7-1...
Page 189: Off-Line Set (Ofln)
7.2 UTILITY COMMANDS 7.2.1 Off-line Set (OFLN) Use the OFLN command to turn off the VPS Call Progression Mode. Set the VPS to Off-Line Mode before deleting a mailbox, since this operation involves the updating of a large number of related parameters. Type OFLN, then Press RETURN.
Page 190: Set Time (Time)
7.2 UTILITY COMMANDS To create a password or change an existing password: Type [1] or [2] Maximum 10 characters NEW PASSWORD : = Note When you press [2] to change the System Reset/Clear password, you should type the current (OLD) password before entering a new one. Type the password.
Page 191: Print Reports At Specified Time (Pset)
7.2 UTILITY COMMANDS Type the current date. For the year, type the last 2 digits. Note Enter the exact time and date. This command cannot be used when either the System or the Message Manager is accessing the time setting feature. 7.2.5 Print Reports at Specified Time (PSET) Use the PSET command to issue system usage reports (Flash Memory Usage Report, Port...
Page 192: Error Log Display (Elog)
7.2 UTILITY COMMANDS 7.2.6 Error Log Display (ELOG) Use the ELOG command to diagnose VPS problems. Selection of this command will display the error logs. COM. Communication error between CPU and DSP DATA Process error of voice data MEM. Memory error PRG.
Page 193 7.2 UTILITY COMMANDS Table 7-3 Error Indications at System Startup Indication Meaning ROM ERROR: Sum Error!! ROM checksum error. FLASH MEMORY ERROR: Initialize Flash Memory initialization error. Error!! FLASH MEMORY ERROR: No System!! No system Flash Memory present. FLASH MEMORY ERROR: Program Program could not be loaded from system Flash Load Error!! Memory.
Page 194: Saving The System Data To The Backup Device (Save)
When performing this operation, always wait until the process completion indication appears. WARNING Never save (back-up) and upload the "Program" without Panasonic Technical support. The memory required to save each data component is indicated below.
Page 195 7.2 UTILITY COMMANDS Type SAVE, then Press RETURN. $ SAVE VPS Flash Memory Data Save (VPS -> PC : Xmodem) 1: Program 2: Parameters 3: System Prompts 4. User Prompts-1 5. User Prompts-2 6. Custom Service Menus 7. Personal Greetings 8.
Page 196: Loading New Or Saved Data To The Vps (Load)
7.2 UTILITY COMMANDS 7.2.8 Loading New or Saved Data to the VPS (LOAD) Use the LOAD command to install new data or to restore saved data to the VPS. Execute this command for each data file. When performing this operation, always wait until the process completion indication appears before proceeding.
Page 197: Print All Of The Vps Parameters (Gprn)
7.2 UTILITY COMMANDS 7.2.9 Print All of the VPS Parameters (GPRN) Use the GPRN command to print all VPS parameter settings (output to screen). Use Ctrl-C at any time to stop printing. Type GPRN, then Press RETURN. $ GPRN 0: All Parameters 1: Mailbox Setting 2: Class of Service Setting 3: Port/Trunk Service Setting...
Page 198: Custom Service Report (Crep)
7.2 UTILITY COMMANDS 7.2.11 Custom Service Report (CREP) Use the CREP command to display the Custom Service menu access count, the keypad assignments, message recording status and the tree-structure of the Custom Service. Type CREP, Press Space, Enter the Custom Service number (1-100), and Press RETURN. Custom [100] (System) (Access: 9 ) (Menu Msg.
Page 199: Custom Service Menu Access Count Clear (Cclr)
Use the MWL command to specify the number of times the VPS will attempt to turn on the Message Waiting Lamp of the called extension. Apply this setting when a PBX other than the Panasonic KX-T series telephone system is used. $ MWL Current Setting of M.W.L.
Page 200: Modified Prompt List (Mplt)
7.2 UTILITY COMMANDS 7.2.15 Modified Prompt List (MPLT) Use the MPLT command to display the user prompt recording status: recorded, not recorded, or turned off. Type MPLT, then Press RETURN. MPLT —> both prompts MPLT 1 —> User 1 prompts MPLT 2 —>...
Page 201: Utility Command List (Help)
7.2 UTILITY COMMANDS 7.2.16 Utility Command List (HELP) Use the HELP command to display the list of all available utility commands. Type HELP, then Press RETURN. $ HELP OFLN : System Off-line ONLN : System On-line PASS : Password setting TIME : Time &...
Page 202: Circuit Condition Display (Lmon)
7.2 UTILITY COMMANDS 7.2.18 Circuit Condition Display (LMON) Use the LMON command to display the circuit condition every 1.5 s. To turn off this command, enter [\]. The following circuit conditions may be displayed. "Ready" : Possible to serve "Incoming Call" : Processing arrival service "Outgoing Call"...
Page 203: Wait For Caller Id (Wcid)
7.2 UTILITY COMMANDS Sample display: $ PUTD Target Port for Debug : * * [1] DTMF:3 [1] DTMF:8 [1] A.Attend [1] DTMF:# [1] DTMF:6 [1] Voice Mail [1] DTMF:1 [1] DTMF:0 [1] DTMF:1 [1] NonSub Svc [1] * * * [1] DTMF:# [1] DTMF:9 [1] Thank you...
Page 204 7.2 UTILITY COMMANDS 2: User 2 Prompts), Type a comma, and Enter the prompt number you want to turn off. Then Press RETURN. Sample display: $ TURN 0,100 System Prompt No.100 has been changed from 'Turn ON' to 'Turn OFF' ***************************** Turned off Prompt No.
Page 205: Personal Custom Service Assignment (Prep)
7.2 UTILITY COMMANDS 7.2.22 Personal Custom Service Assignment (PREP) Use the PREP command to display the Personal Custom Service Assignment. Type PREP and the mailbox number, then Press RETURN. $ PREP 101 Personal Custom Service Assignment JUL- 1-2003 7:24 PM ** MBOX: 101 [ ICHIRO SUZUKI ] [3]-Xfer Mbx(998) [4]-Xfer Extn.(106)
Page 206: System Reports
7.3 SYSTEM REPORTS SYSTEM REPORTS The System Administrator is able to generate 8 System Reports to monitor VPS operating status. The reports can be displayed on a data terminal or printed. The terminal or printer must be connected to the RS-232C port. (The System Manager is also able to output System Reports.) To select the System Reports Menu, follow the menu path as shown: System Administration Top Menu-2-1...
Page 207: Mailbox Assignments
7.3 SYSTEM REPORTS 7.3.1 Mailbox Assignments The Mailbox Assignments report provides information about the applied mailbox authorized features and current parameter settings. Note Depending on the PBX extension numbering, the mailbox numbers might be 2- to 5-digit long. To select the Mailbox Assignments Report, follow the menu path as shown: System Administration Top Menu-2-1-1 **Mailbox Assignments NOV-2-2002 4:54 PM **...
Page 208 7.3 SYSTEM REPORTS * * COS Assignments SEP-20-2003 5:39 PM * * dl/ md) (pr) (mbox/ COS: Class of Service number RtN: New Message Retention (Un=Unlimited) RtS: Saved Message Retention Message Length Time Time (Un=Unlimited) (Un=Unlimited) CaN: Maximum Message CaT: Maximum Message Time (Un=Unlimited) Message Retrieval Order...
Page 209: System Service Report
7.3 SYSTEM REPORTS 7.3.3 System Service Report The System Service Report provides information about the VPS’s usable ports, trunk (CO line) groups and Holiday Services. It also indicates the services assigned to each VPS port and each trunk (CO line) group (for Day, Night, Lunch and Break modes), each Holiday Service, and all incoming and outgoing call services.
Page 210: Call Account Report Clear
7.3 SYSTEM REPORTS ** Call Account NOV-5-2001 11:07 AM** MBOX:101 NOV-4 2:57 00:00:42 DIAL:8301002 MBOX:106 NOV-4 2:57 00:00:42 DIAL:8301002 MBOX:104 NOV-4 2:58 DIAL:12345678901234567890123456789012 External Message Delivery Message Notification Caller ID Callback Note Depending on PBX extension numbering, the mailbox numbers might be 2- to 5-digit long. 7.3.5 Call Account Report Clear The Call Account Report can be cleared for use again.
Page 211: Port Usage Statistics Clear
7.3 SYSTEM REPORTS FROM: The date and time of the last clearing of this report ED: External Delivery MN: Message Notification Rcv: Receive Full-line Time: The total time that both ports were used simultaneously. 7.3.7 Port Usage Statistics Clear Clears the Port Usage Report for use again. To clear the Port Usage Statistics Report, follow the menu path as shown: System Administration Top Menu-2-2-2 System Reports - System Report Clear - Port Usage Statistics Clear...
Page 212: Flash Memory Usage Statistics Clear
7.3 SYSTEM REPORTS Drive: Specifies the memory card. "1" is the MASTER memory card (factory provided). "2" is the SLAVE memory card. FROM: The date and time of the last clearing of this report Cpy: Copy (Transfer) Del: Deleted Exp: Expired and Removed 7.3.9 Flash Memory Usage Statistics Clear The Flash Memory Usage Report can be cleared of all values and prepared for use again.
Page 213: 7.3.11 Mailbox Usage Statistics Clear
7.3 SYSTEM REPORTS ** Mailbox Usage Report NOV-27-2002 4:47 PM** MBOX:111 [JONE BLUE] MSGs Received MSGs MSGs FROM : : SEP-30-2002 7:51 PM Subscriber Access Information Last Access ::NOV-28-2002 2:56 PM Total Access Time ::00:00:35 Number of Password Entry Failure Feature Usage Beep Extn.
Page 214: 7.3.12 Fax Call Report
7.3 SYSTEM REPORTS 7.3.12 Fax Call Report The Fax Call Report provides information about fax transfer when the VPS receives a fax signal. It includes the fax data receiving date, the port number used, and the fax transfer status for up to 64 fax messages. To select the Fax Call Report, follow the menu path as shown: System Administration Top Menu-2-1-8 ** Fax Call Report...
Page 215: Troubleshooting Guide
7.4 TROUBLESHOOTING GUIDE TROUBLESHOOTING GUIDE Table 7-5 PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION Nothing is heard from the • Improper connection of jacks. • Confirm that you are using the VPS when accessing the correct extension number for • Bad connection with PBX. VPS.
Page 216 7.4 TROUBLESHOOTING GUIDE Table 7-5 PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION Line disconnection occurs • Improper setting of the • Adjust the transfer sequence while transferring an sequence. to that of the connected PBX outside call. and reset (see "Operator • Improper setting of the Transfer Sequence"...
Page 217 7.4 TROUBLESHOOTING GUIDE Table 7-5 PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION Unable to access the • Improper setting of the • Readjust the number of digits mailbox. mailbox number. in the mailbox number (see "Mailbox Number" in Table B- 2 in B2 SYSTEM ADMINISTRATION—...
Page 218: Specifications
7.5 SPECIFICATIONS SPECIFICATIONS Table 7-6 Port: 2 Digital/Analog ports Dialing Method: Touchtone/Pulse (10/20 pps) Flash Time: 100 ms/300 ms/600 ms/900 ms (programmable) CPC Detection None/6.5 ms/150 ms/300 ms/450 ms/600 ms (programmable) Type of Line: Loop start minimum Loop Current: 20 mA minimum Line Voltage: 7 V DC minimum Ringing Voltage: 40 V AC Extension Numbering:...
Page 219: A System Features
Appendix A SYSTEM FEATURES Installation Manual...
Page 220: A1 System Features
See 2.6 CONNECTIONS. Greeting for Caller ID Two-Way Recording, Two-Way Transfer. • See 3.1.1 APT/DPT or Inband Signaling? • See Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX. • See "APT Integration" in the Glossary. Installation Manual...
Page 221 FEATURE DESCRIPTION REFERENCES Auto creates mailboxes by obtaining extension • See "System Components" in numbers from the Panasonic KX-T series 1.3.2 System Components. Configuration telephone system that uses DPT Integration. • See 4.1 GUIDELINES FOR (APT/DPT Also sets the time and date automatically by DIGITAL INTEGRATION.
Page 222 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Call Services include a series of both incoming and • See "Port Service Setting" in outgoing call services. 5.1.3 Starting the Quick Setup. Incoming Call Services: Automated • See "Incoming Call Service" in Attendant Service, Voice Mail Service, Table 5-5 in 5.3.1 Port Service Interview Service, Custom Service.
Page 223 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Caller ID enables a subscriber to call back a message • See "Transfer to Outside sender with the Caller ID number attached to Parameters" in 3.2.4 PBX Callback the message. Interface Parameters. (APT/DPT •...
Page 224 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Caller Name allows subscribers to assign up to 30 Caller • See 4.1 GUIDELINES FOR ID numbers and record a caller name for each DIGITAL INTEGRATION. Announcement Caller ID number from their telephone. The —Personal •...
Page 225 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Calling a Beeper allows a subscriber to be notified by a beeper • See "Dial Number" and "Type when he has message(s). If the beeper has a of Device" in Table B-4 in B2 display, it is possible to send to it a callback SYSTEM number.
Page 226 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Call Transfer to enables the VPS to transfer a call to an • See "Call Transfer to Outside" outside line from the following services: in Table B-6 in B3 SYSTEM Outside ADMINISTRATION— •...
Page 227 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Company Name is used by External Message Delivery • See D6 RECORDING Service when the intended receiver enters MESSAGES. the password incorrectly 3 times. The VPS • See "Company Name" in the announces the Company Name so that the Glossary.
Page 228 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Department is a speed-dialing feature that permits the • See 5.4.2 Department Dialing. caller to quickly reach the desired extension Dialing • See "Department Dialing" in by dialing a 1 digit number either during or B5.1 Automated Attendant after the playing of the Department Dialing Parameters.
Page 229 Signaling? Two-Way Transfer and Toll Saver. • See Section 4 INTEGRATING THE VPS WITH THE Note PANASONIC KX-T DIGITAL Depending on the model and/or the PBX. software version of the connected PBX, • See "DPT Integration" in the you may not be able to utilize some of the Glossary.
Page 230 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES External allows a subscriber to send a message to • See "External Message outside parties and/or extensions with a Delivery Service" in this Table. Message single operation. One subscriber can Delivery List •...
Page 231 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES External allows the subscriber to check the status of • See "External Message undelivered and pending external delivery Delivery Service" in this Table. Message messages. Delivery Status • See "External Delivery This feature is only available when External Message", "External Message Message Delivery has been authorized for Delivery List", and "External...
Page 232 Signaling?. PBX to permit a caller to leave a message • See Section 3 INTEGRATING when the mailbox number of the called THE VPS WITH PANASONIC extension is not known. Touchtone KX-T PHONE SYSTEMS. Integration works with the Automated •...
Page 233 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Intercom Paging permits callers to page subscribers by PBX • See 4.1 GUIDELINES FOR paging (there are different kinds of PBX DIGITAL INTEGRATION. (APT/DPT paging, and these can be specified by VPS •...
Page 234 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Interview Service plays a set of recorded questions when a • See 5.2.9 Interview Service. caller accesses the service. The caller is • See "Interview Mailbox provided an opportunity to answer each Number"...
Page 235 INTEGRATION FEATURES Integration Only) be recorded without interruption. There are AND SETUP PROCEDURES two modes in this feature: Hands-free and FOR THE PANASONIC KX- Private. TA624, KX-TA1232 AND KX- TD SERIES. Hands-free permits the subscriber to hear the •...
Page 236 AND SETUP PROCEDURES (APT/DPT while monitoring or allowing the message to FOR THE PANASONIC KX- Integration Only) be recorded without interruption. There are TDA/KX-TAW SERIES PBX. two modes in this feature: Hands-free and •...
Page 237: Message Delivery, Internal
A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Logical is an extension that always receives calls • See "All Calls Transfer to directly into its mailbox. This feature is used Mailbox" in Table B-3 in B2 Extension (All by subscribers that are often unavailable or SYSTEM Calls Transfer to that do not have a telephone.
Page 238 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Message allows a subscriber to check the status of • See 3.2 Checking Mailbox messages that have been sent. The sending Distribution in the Subscriber’s Delivery Status subscriber has the option of canceling any of Guide.
Page 239 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Message allows the subscriber to transfer messages to • See "Transferring Messages" other mailboxes after playing. The subscriber in D2 MANAGING THE Transfer can also add a personal comment at the GENERAL DELIVERY beginning of the message to be transferred if MAILBOX.
Page 240 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Message Waiting automatically illuminates the message • See "Message Waiting waiting lamp on the subscriber’s or the Notification from an SLT" in Notification— Message Manager’s telephone when there 3.1.4 PBX Requirements for Lamp are unplayed messages waiting in the Integration.
Page 241 Available only with KX-TDA/ • See 4.7 DIGITAL (DPT Integration KX-TAW series. INTEGRATION FEATURES only) AND SETUP PROCEDURES FOR THE PANASONIC KX- TDA/KX-TAW SERIES PBX. • See 4.7.6 Live Call Screening Assignment via PC Programming. • See 4.7.10 One-Touch Two- Way Transfer (One-Touch TWT) Button Assignment.
Page 242 • See 2.6 CONNECTIONS. an integrated unit. Three integration options • See Section 3 INTEGRATING are available: Inband Integration, APT THE VPS WITH PANASONIC Integration and DPT Integration. KX-T PHONE SYSTEMS. • See Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX-T DIGITAL PBX.
Page 243 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Personal permits subscribers to record up to 4 • See 4.1 GUIDELINES FOR personal greetings for calls from pre- DIGITAL INTEGRATION. Greeting for assigned Caller ID numbers. Each greeting Caller ID • See "Personal Greeting for supports up to 8 caller ID numbers.
Page 244 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Port Service allows assignment of call services to each • See 5.2 PORT SETTING port. OPTIONS. • See B4 SYSTEM The incoming call service determines which ADMINISTRATION—PORT/ service is used when answering incoming TRUNK SERVICE.
Page 245 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Remote Call allows a subscriber and the Message • See 5.5.2 Entering a Mailbox. Manager to program his extension from a Forwarding Set • See "Remote Call Forward to remote location to forward various types of CO"...
Page 246 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Service Access allow the caller to directly access several • See 5.2.6 Voice Mail. standard features. Commands • See 5.2.10 Automated Attendant. (0) to repeat the Help Menu or call the operator •...
Page 247 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Special Feature permits mailbox owners to use the following • See "Remote Call FWD to special features: Remote Call Forward to CO, CO", "Delete Message Authorization Delete Message Confirmation, Message Confirmation", "Authorization Waiting Notification, External Message for Message Notification", Delivery, and Auto Forwarding.
Page 248 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES System Reports Eight System Reports are available to the • See 7.3 SYSTEM REPORTS. System Administrator and System Manager • See C7 CHECKING SYSTEM to monitor VPS operating status. These USAGE (SYSTEM reports include: Mailbox Assignments, COS REPORTS).
Page 249 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Toll Saver permits a subscriber to check his mailbox • See "Caller ID Number 1 for from pre-assigned Caller ID numbers or by Toll Saver", "Caller ID Number (DPT Integration dialing a pre-assigned DID number without 2 for Toll Saver", and "DID only) telephone charges.
Page 250 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Two-Way permits a subscriber to record two-way • See 4.1 GUIDELINES FOR conversations into his mailbox. DIGITAL INTEGRATION. Recording • See 4.6.9 Two-Way Recording (APT/DPT Button Assignment via Station Integration only) Programming. •...
Page 251 A1 SYSTEM FEATURES Table A-1 FEATURE DESCRIPTION REFERENCES Unlimited permits a mailbox owner to record two-way • See "Two-Way Recording" and conversations of unlimited length into his or "Two-Way Transfer" in this Message Length another person’s mailbox (Two-Way table. Recording or Two-Way Transfer). The •...
Page 252 A1 SYSTEM FEATURES Installation Manual...
Page 253: B System Administrator's Guide
Appendix B SYSTEM ADMINISTRATOR’S GUIDE Installation Manual...
Page 254: B1 System Navigation
B1 SYSTEM NAVIGATION SYSTEM NAVIGATION Use either a VT or RS-232C terminals (ASCII Terminals) to perform System Administration, which includes the setting and changing of system parameters. This can be a personal computer with emulation software. Keyboard Use RS-232C Terminals (ASCII Terminals) When using RS-232C Terminals, Type the number of the option desired and Press RETURN to choose menu options.
Page 255 B1 SYSTEM NAVIGATION 1. Mallbox 1. Program Setting 2. Class of Service 3. Port/Trunk Service 4. Service 1. Automated 1. Department Setting Attendant Dialing 2. Operator's Parameter 3. Alternate Extension 2. Custom Service Installation Manual...
Page 256 B1 SYSTEM NAVIGATION Programming Menu Structure Diagram Mailbox No 1. Mailbox 1. Enter/Edit Entry Setting 2. Delete 1. Mailbox 2. Notification 1. Program 1. 1st Device Setting Setting 3. Password Reset 2. 2nd Device 4. Mailbox Listing 3. 3rd Device 3.
Page 257 B1 SYSTEM NAVIGATION 1. Enter 5. System 1. System Group 1. Mailbox Parameter 2. Delete Assignment Group Setting 3. Listing 1. Enter 2. Extension 2. Delete Group 3. Listing 1. Service Mode 2. Time Service 1. Day Service 2. Time Service 2.
Page 258: B2 System Administration-Mailboxes
B2 SYSTEM ADMINISTRATION—MAILBOXES SYSTEM ADMINISTRATION—MAILBOXES Up to 62 Subscriber Mailboxes can be created or edited by following the correct sequence of steps. To access the menu for mailbox setup, follow the menu path as shown: System Administration Top Menu-1-1-1-Mailbox No. Table B-2 Parameter Value Range...
Page 259 B2 SYSTEM ADMINISTRATION—MAILBOXES Table B-3 Parameter Value Range Description/Function (Default) Owner First Up to 16 The first 4 letters of both the first and last name is printed alphabetic on the Mailbox Assignments report. Name characters Owner Last (None) The Dialing by Name feature uses the last name. Name Class of COS No.1-62...
Page 260 B2 SYSTEM ADMINISTRATION—MAILBOXES Table B-3 Parameter Value Range Description/Function (Default) All Calls 1. Yes If this parameter is set to "Yes", all calls routed to the 2. No extension are automatically forwarded to the extension’s Transfer to (No) mailbox without ringing the telephone. Forwarding is Mailbox accomplished through the Automated Attendant service.
Page 261 B2 SYSTEM ADMINISTRATION—MAILBOXES Table B-3 Parameter Value Range Description/Function (Default) Extension Up to 12 digits Specifies how the VPS transfers a call to an extension for consisting of each mailbox (Personal Transfer Sequence). Transfer Sequence 1-9, 0, , #, Y, D, F, R, T, S, 1-9, 0, , #: DIAL CODE...
Page 262 Notice When the VPS calls to a CO line via a PRI (ISDN Primary Rate Access Interface) card of a Panasonic PBX, please be sure to add "#" after the telephone number (1112223333 in the example here):...
Page 263 B2 SYSTEM ADMINISTRATION—MAILBOXES Table B-4 Parameter Value Range Description/Function (Default) Use Mode 1. Not Use Specifies how Device 1, 2, or 3 is to be used. The 2. Continuously subscriber can also specify the use mode from his 3. Scheduled telephone.
Page 264 B2 SYSTEM ADMINISTRATION—MAILBOXES Table B-5 Parameter Value Range Description/Function (Default) Telephone Up to 16 digits Specifies the telephone number to which the callers are (With the KX- forwarded when Remote Call Forwarding is set to a CO Number 1, 2 TD816/TD1232/ line.
Page 265: B3 System Administration-Setting Cos (Class Of Service) Parameters
B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS The COS-Class of Service parameters define the set of services that are available to mailbox owners. A maximum of 64 (1-64) classes can be specified. A class of service number can be assigned for each mailbox.
Page 266 B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS Table B-6 Parameter Value Range Description/Function (Default) New Message 1-30 days Defines the number of days that an unplayed message 0: Unlimited will remain in the mailbox. The storage period begins the Retention Time (30) day after the message reception.
Page 267 Password entry may be required if specified beforehand. Note The Direct Mailbox Access feature is available if APT/DPT Voice Mail Integration is activated with a Panasonic KX-TA624 or other KX-T series telephone system. Installation Manual...
Page 268 Note The Remote Call FWD to CO feature is available if DPT Voice Mail Integration is activated with a Panasonic KX-T series telephone system. Notice With respect to PBX programming, it is possible that "Call Forward to CO" is disabled. To enable VPS Remote Call Forwarding, the KX-TD1232, for example, must be programmed properly.
Page 269 Group 1) Note The Intercom Paging feature is available if APT/DPT Voice Mail Integration is activated with a Panasonic KX-TA624 or other KX-T series telephone system. Number of CIDs 0-30 Specifies the maximum number of Caller IDs which...
Page 270 B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS Table B-6 Parameter Value Range Description/Function (Default) Toll Saver 1. No Permits a subscriber to check his mailbox from pre- 2. DID assigned Caller ID numbers or by dialing a pre-assigned 3. Caller ID DID number without incurring telephone charges.
Page 271 B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS Table B-6 Parameter Value Range Description/Function (Default) Authorization for 1. Yes If set to "Yes", subscribers are able to utilize the Message 2. No Waiting Notification feature. The sub-parameters to be Message (Yes) set include Beeper Callback No.
Page 272 B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS Table B-6 Parameter Value Range Description/Function (Default) 1. Yes If set to "Yes", the message waiting lamp will illuminate 2. No when unplayed messages remain after the subscriber Notification for (Yes) has accessed the mailbox for Subscriber Service. Unreceived Message Device...
Page 273 B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS Table B-6 Parameter Value Range Description/Function (Default) Delay Time (h) (min) Specifies the length of time in hours and minutes that the VPS must wait before forwarding unretrieved messages. 00:05 to 99:59 The maximum delay time is 99 h, 59 min.
Page 274 B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS Table B-7 Parameter Value Range Description/Function (Default) Message Length 1-6 min Defines the maximum message length. 0: Unlimited If set to "0: Unlimited", a manager can record two-way conversations of unlimited length into his or another person’s mailbox (Two-Way Recording or Two-Way Transfer).
Page 275 Service Access Code (" " and mailbox number) need not be dialed. Password entry may be required if specified beforehand. Note The Direct Mailbox Access feature is available if APT/DPT Voice Mail Integration is activated with a Panasonic KX- TA624 or other KX-T series telephone system. Installation Manual...
Page 276 (preprogrammed in the Mailbox Setting), or to any other telephone number. Note The Remote Call FWD to CO feature is available if DPT Voice Mail Integration is activated with a Panasonic KX-T series telephone system. Notice With respect to PBX programming, it is possible that "Call Forward to CO"...
Page 277 B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS Table B-7 Parameter Value Range Description/Function (Default) Authorization for 1. Yes If set to "Yes", the Message Manager is able to utilize the 2. No Message Waiting Notification feature. The sub-parameters to Message (Yes) be set include Beeper Callback No.
Page 278 B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS Table B-7 Parameter Value Range Description/Function (Default) Authorization for 1. Yes If set to "Yes", the VPS automatically forwards messages that 2. No have not been accessed for a specific length of time to another Auto Forwarding (No) mailbox.
Page 279: B4 System Administration-Port/Trunk Service
B4 SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE One of 4 incoming call services can be assigned to each VPS port and each PBX trunk (CO line) group: Voice Mail, Automated Attendant, Interview, or Custom Service. The Port Assignment menu and Trunk Group Assignment menu allow the Company Greeting Number, Prompt Mode, and Delayed Answer Time to be programmed.
Page 280 B4 SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE Table B-8 Parameter Value Range Description/Function (Default) Incoming Call 1. Voice Mail Specifies one of 4 incoming call services. 2. Auto. Attn. Service Notes 3. Interview • When you specify the Interview Service, one of 4. Custom subscriber’s Interview Mailbox numbers should (Auto.
Page 281: B4.2 Trunk Group Assignment
B4 SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE Port (1-2)-Lunch Mode To access the menu for Lunch Mode features for the selected port, follow the menu path as shown: System Administration Top Menu-1-3-1-Port No.(1-2)-3 Port (1-2)-Break Mode To access the menu for Break Mode features for the selected port, follow the menu path as shown: System Administration Top Menu-1-3-1-Port No.(1-2)-4 B4.2...
Page 282 B4 SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE Table B-9 Parameter Value Range Description/Function (Default) Company 1-32 Specifies the company greeting to be played on the trunk S: System (CO line) group. Greeting No. Greeting N: None The System Greeting is: "Good Morning/Afternoon/ (None) Evening.
Page 283 B4 SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE Trunk (1-48)-Night Mode To access the menu for Night Mode features for the selected PBX trunk (CO line) group, follow the menu path as shown: System Administration Top Menu-1-3-2-Trunk Group No.(1-48)-2 Note The maximum number of trunk (CO line) groups depends on the VPS model. Trunk (1-48)-Lunch Mode To access the menu for Lunch Mode Features for PBX trunk (CO line) group, follow the menu path as shown:...
Page 284: B5 System Administration-Service Settings
B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS SYSTEM ADMINISTRATION—SERVICE SETTINGS B5.1 Automated Attendant Parameters The Automated Attendant Service has 3 main functions: Department or Speed Dialing, Operator’s Parameters, and Alternate Extension. To access the menu for Automated Attendant Parameters, follow the menu path as shown: System Administration Top Menu-1-4-1 Department Dialing...
Page 285 B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS Operator’s Parameters-Day Mode-Operator 1 Use this parameter to enable or disable the Operator Service. It specifies Operator 1’s extension and the treatment of the calls transferred to that extension. The extension number assigned for Operator 1 in the Day Mode will be for the Message Manager. When Operator service is enabled, operator-seeking calls first reach Operator 1’s extension.
Page 286 B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS Table B-11 Parameter Value Range Description/Function (Default) Operator No 10-60 s When a call to Operator 1, 2, or 3 is not answered within (30) the time set, the VPS will offer other options as defined Answer Time by the "No Answer Coverage Mode".
Page 287 B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS • No input to Voice Mail service when "Rotary Telephone Call Coverage (Day/ Night/Lunch/Break)" is set to "Operator Extension" in Table B-35 in B6.8 Other Parameters. Note Extension Call Forwarding to the VPS can override the operator call coverage settings depending on the timing parameters of the PBX and VPS.
Page 288 B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS Table B-12 Parameter Value Range Description/Function (Default) No Answer 1. Caller Select Specifies how to handle Operator 2 calls when not 2. Leave Message answered within the time period set by the "Operator No Coverage 3. Disconnect Answer Time"...
Page 289 B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS Table B-13 Parameter Value Range Description/Function (Default) Operator’s 2-5 digits Specifies the mailbox number for Operator 3. Callers to (None) Operator 3 are prompted to leave a message in this Mailbox No. mailbox depending upon how the Busy Coverage or No Answer Coverage modes are set.
Page 290 B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS Operator’s Parameters-Night Mode-Operator 1, 2, 3 Same as Day Mode. Operator’s Parameters-Lunch Mode-Operator 1, 2, 3 Same as Day Mode. Operator’s Parameters-Break Mode-Operator 1, 2, 3 Same as Day Mode. Alternate Extension Assignment Assigns extensions that should be transferred differently from the normal extension transfer sequence.
Page 291: Custom Service
B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS Alternate Extension-Delete The system can delete extension numbers from the alternate extension group. To access the menu for Alternate Extension-Delete Parameter, follow the menu path as shown: System Administration Top Menu-1-4-1-3-2 Alternate Extension-Listing Lists all of the extensions registered in the alternate extension group. To access the menu for Alternate Extension-Listing Parameter, follow the menu path as shown: System Administration Top Menu-1-4-1-3-3...
Page 292 B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS Table B-15 Parameter Value Range Description/Function (Default) Menu Repeat 1-3 times Specifies the number of times Custom Service menu messages will be repeated to the caller. Cycle Call Transfer Extn./Mbx/No Specifies the destination to which the call will be transferred. (Extn.) The "Extn."...
Page 293 B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS Table B-15 Parameter Value Range Description/Function (Default) Keypad Any of the 15 services listed below (a-o) can be assigned to Assignment ( : d, 0: c the 0 through 9, , and # keys on the telephone keypad. Others: None) Callers are able to access these services by pressing the 0-9, , #...
Page 294: B5.3 Intelligent Call Handling
B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS B5.3 Intelligent Call Handling Caller ID Call Routing Up to 200 Caller ID numbers can be assigned to be automatically forwarded to a desired destination. The VPS automatically forwards calls from the assigned Caller ID numbers to a programmed extension, mailbox (including System Group Distribution List) or Custom Service.
Page 295 B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS Table B-16 Parameter Value Range Description/Function (Default) Description Up to 20 Enters a name and/or description of the Caller ID number. characters Any ASCII character (except "\") can be used. (None) Note When nothing is registered in this parameter but the caller’s name is transmitted from the Central Office, the name will be automatically registered in this parameter.
Page 296 B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS DID Call Routing Up to 200 DID numbers can be assigned to be automatically forwarded to a desired destination. The VPS automatically forwards calls from the assigned DID numbers to a programmed extension, mailbox (including System Group Distribution List) or Custom Service.
Page 297 B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS Table B-17 Parameter Value Range Description/Function (Default) Description Up to 20 Enters a name and/or description of the DID number. Any characters ASCII character (except "\") can be used. (None) Note When nothing is registered in this parameter but the caller’s name is transmitted from the Central Office, the name will be automatically registered in this parameter.
Page 298: B5.4 Toll Saver
B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS B5.4 Toll Saver This feature permits a subscriber to check his mailbox from pre-assigned Caller ID numbers or by dialing a pre-assigned DID number without incurring telephone charges. When called from the assigned number, the VPS notifies the subscriber whether or not there is a new message in his mailbox by changing the delayed answer time (see Table B-18).
Page 299: B6 System Administration-System Parameter Settings
B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS B6.1 System Group Assignment To access the menu for System Group Assignment, follow the menu path as shown: System Administration Top Menu-1-5-1 System Group Assignment-Mailbox Group This parameter allows a caller to send a message simultaneously to several mailboxes. These mailboxes may be assembled into a list called a System Group Distribution List.
Page 300 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Mailbox Group-Delete Deletes specified mailboxes from the list. To access the menu for Mailbox Group-Delete, follow the menu path as shown: System Administration Top Menu-1-5-1-1-2-Group List No. Mailbox Group-Listing Displays all System Group Distribution List numbers. To access the menu for Mailbox Group-Listing, follow the menu path as shown: System Administration Top Menu-1-5-1-1-3 System Group Assignment-Extension Group...
Page 301 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Table B-20 Parameter Value Range Description/Function (Default) Member 1-20 2-5 digits Specifies the extension number belonging to the group. (None) Note Members cannot have a personal mailbox. Extension Group-Delete Deletes specified extensions from the list. To access the menu for Extension Group-Delete, follow the menu path as shown: System Administration Top Menu-1-5-1-2-2-Group List No.
Page 302: B6.2 Time Service
Administrator changes it again, even after the power is cut and restored. PBX Control Mode is available only if APT/DPT Integration is activated with a Panasonic KX-TA624 or other KX-T series telephone system. If PBX Control Mode does not function after it has been selected, the VPS will operate in Automatic Mode.
Page 303 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS In Automatic Mode, services have this order of priority: Toll Saver > Holiday Service > Caller ID Call Routing >DID Call Routing > Trunk Service > Port Service (Toll Saver has the highest priority.) In Manual Modes (Day, Night, Lunch, or Break), services have this order of priority: Caller ID Call Routing >...
Page 304 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Time Service-Lunch Service To access the menu for Lunch Service, follow the menu path as shown: System Administration Top Menu-1-5-2-2-2 Table B-23 Parameter Value Range Description/Function (Default) 1-12: h Specifies the "Start" and "End" times of the Lunch Service.
Page 305: B6.3 Holiday Setting
B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS B6.3 Holiday Setting You can program special settings for up to 20 Holiday Services. On the day(s) specified as holiday(s), settings in this parameter have priority over settings for Trunk Service, Port Service and Caller ID Call Routing. When setting specific day(s) as holiday(s), you have the following 2 options: •...
Page 306 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Table B-25 Parameter Value Range Description/Function (Default) Date MM/DD-MM/DD Specifies the day or the range of days on which to enable Holiday Service setting. MM/DD (MM: Month • If you want to set a single day as a holiday, specify DD: Day) only one date.
Page 307: B6.4 Daylight Saving Time (Dst)
B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Holiday Setting-Delete Cancels the Holiday Service Setting by specifying a holiday number (1-20). To access the menu for Holiday Setting-Delete, follow the menu path as shown: System Administration Top Menu-1-5-3-2 Holiday Setting-Listing Displays all of the specified holiday names and dates. To access the menu for Holiday Setting-Listing, follow the menu path as shown: System Administration Top Menu-1-5-3-3 B6.4...
Page 308: B6.5 Prompt Setting
B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Note The VPS changes to and from DST at 2:00 AM. According to current U.S. guidelines, in most of the United States, DST begins at 2:00 AM on the first Sunday in April and ends at 2:00 AM on the last Sunday in October.
Page 309 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Table B-27 Parameter Value Range Description/Function (Default) Position of 1. Before This parameter setting is functional only when User 1 or 2. After User 2 Prompts are in use. This parameter specifies the "AM/PM" in 3.
Page 310: B6.6 System Caller Name Announcement
B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS B6.6 System Caller Name Announcement Up to 120 Caller ID numbers can be assigned to announce prerecorded Caller ID caller names when extension users listen to messages from the assigned numbers left in their mailbox. Extension users can also hear caller names when the VPS forwards calls from the assigned numbers to them (Caller ID Screening).
Page 311: B6.7 System Security
B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS System Caller Name Announcement-Delete Deletes specified Caller ID List numbers from the list. To access the menu for System Caller Name Announcement-Delete, follow the menu path as shown: System Administration Top Menu-1-5-6-2-Caller ID List No.(1-120) System Caller Name Announcement-Listing Displays all Caller ID List numbers.
Page 312 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Table B-29 Parameter Value Range Description/Function (Default) Message 1: Disable Enables/disables access to the VPS from the Message 2: Enable Manager’s telephone. Manager (Disable) Access Note from The System Administrator will be asked to set a Telephone Message Manager password if both of the following conditions are met:...
Page 313: B6.8 Other Parameters
B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Table B-29 Parameter Value Range Description/Function (Default) Default 1: 1+Mailbox No. Defines the password format. This parameter is effective 2: 2+Mailbox No. only when the previous "Default Password for Subscriber" Password 3: 3+Mailbox No. parameter is set to "Yes". Format 4: 4+Mailbox No.
Page 314 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Table B-30 Parameter Value Range Description/Function (Default) Numbering 2-5 digits Specifies the first 1 or 2 digits of the PBX extension consisting numbers. You can add up to 16 entries to the list. Each Plan 1-16 of 0-9, X entry can contain 2-5 digits "0-9", and a letter "X"...
Page 315 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Table B-31 Parameter Value Range Description/Function (Default) Number of 0-8 digits Specifies the number of digits necessary to access an outside (CO) line. Digits to Access Example: Outside Line If the PBX requires callers to dial "9" to access an outside (CO) line, this parameter should be set as "1".
Page 316 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Table B-31 Parameter Value Range Description/Function (Default) Outgoing Call Up to 12 digits Specifies the sequence of codes used by the VPS when consisting of calling a CO line. You can set up to 12 digits. The default Setup value is "T".
Page 317 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Table B-32 Parameter Value Range Description/Function (Default) Message 1. No If set to "Yes", the VPS will turn on the Message Waiting 2. Yes Lamp of the extension each time a new message is Waiting (Yes) recorded in the mailbox.
Page 318 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Other Parameters-External Message Delivery Controls the handling of External Message Delivery calls. To access the menu for External Message Delivery, follow the menu path as shown: System Administration Top Menu-1-5-8-4 Table B-33 Parameter Value Range Description/Function (Default) Retry Times...
Page 319 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Other Parameters-Call Hold To access the menu for Call Hold, follow the menu path as shown: System Administration Top Menu-1-5-8-5 Table B-34 Parameter Value Range Description/Function (Default) Call Hold Mode 1. Disable If set to "Enable", the VPS gives callers the option of 2.
Page 320 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Table B-35 Parameter Value Range Description/Function (Default) Rotary G: G. D. M Defines how the VPS treats calls received from rotary O: Operator telephones or calls from callers that are unfamiliar with Telephone E: Extn. the VPS operation in the Voice Mail Service.
Page 321 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Table B-36 Parameter Value Range Description/Function (Default) No Answer 1-30 s Specifies the length of time (in seconds) the VPS must wait before concluding Intercom Paging when Time for there is no answer. Intercom Paging The VPS will return to the caller if the paged party does not respond before this timer expires.
Page 322 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Table B-37 Parameter Value Range Description/Function (Default) Automatic 1: Disable Enables or disables the Automatic Transfer of Incoming 2: Enable Fax Call Service. Transfer of (Disable) Incoming Fax Note Call Automatic detection works for only the first 30s. Main Fax 2-5 digits Specifies the main fax extension number.
Page 323 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Table B-37 Parameter Value Range Description/Function (Default) 1. No If set to "Mbx", the VPS will leave the number of 2. Mbx successfully received fax calls in the Fax Manager’s Notification 3. Ext mailbox. Mode (No) Example: "You have 1 FAX message".
Page 324: B7 System Administration-Hardware Settings
B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS SYSTEM ADMINISTRATION—HARDWARE SETTINGS For System Administration (system setup, mailbox setup, and system diagnosis), an RS-232C terminal must be connected to the serial interface of the VPS. To access the menu for Hardware Setting, follow the menu path as shown: System Administration Top Menu-1-6 B7.1 RS-232C Parameters...
Page 325: B7.2 Port Setting
B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS B7.2 Port Setting To access the menu for Port Setting, follow the menu path as shown: System Administration Top Menu-1-6-2 Port Setting Menu To access the menu Port Setting Menu for the selected port, follow the menu path as shown: System Administration Top Menu-1-6-2-Port No.(1-2) Note...
Page 326: B7.3 Pbx Interface Parameters
These parameters specify how the VPS will initiate and control call transfers, setup outgoing calls, and control message waiting lamps on extensions. The procedure for verifying the correct code sequences for non-Panasonic KX-T series telephone systems is to manually execute the sequences from a single line telephone (SLT) with the PBX.
Page 327 B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS Table B-42 KX-T series Other TD816/ PBX Type Manu- T308/ TD1232/ TDA/TAW T1232 T336 TA624 facturers T616 TA1232/ series TD308/TD500 Integration None None None None None None None None Mode Inband Inband Inband Inband Inband Inband Inband Operator Transfer...
Page 328 T1232, TA624, T96, T336, TD816, TD1232, TA1232, TD500, TD308, and TDA/TAW series. 3. APT—The VPS communicates with the PBX via the APT interface. This is available only with Panasonic KX-TA624. 4. DPT—The VPS communicates with the PBX via the DPT interface. This is available with any of the...
Page 329 B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS To program the following 10 Parameters in the next table, use the Special Commands and Dial Codes listed below. You can set up to 12 digits for each parameter. D: Disconnecting F: Hook Flash R: Ringback Tone Detection S: Silence Detection T: Dial Tone Detection W: Wait for 1 s...
Page 330 B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS Table B-44 Parameter Value Range Description/Function (Default) Call Waiting The VPS carries out this sequence when performing call waiting if the extension being called is busy. Sequence Release The VPS performs this sequence to release call waiting. Sequence for Call Waiting...
Page 331 B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS Table B-45 Parameter Value Range Description/Function (Default) Forward to Sent to the VPS if the called extension is forwarded to another, non-Voice Mail extension. Other Extension Confirmation Sent to the VPS when it successfully dialed a Message Waiting Lamp On or Message Waiting Lamp Off Code.
Page 332 B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS Digit Translation Table Parameters Use the Digit Translation Table to translate the Follow On ID Signal from the PBX into the proper codes for the VPS. This translation table is only effective for the incoming signal. To access the menu for Digit Translation Table Parameters, follow the menu path as shown: System Administration Top Menu-1-6-3-3...
Page 333 B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS Transfer to Outside Parameters These parameters specify how the VPS will transfer calls to outside lines from the following services: Custom Service, Call Transfer Service, Personal Custom Service, Caller ID Callback. To access the menu for Transfer to Outside Parameters, follow the menu path as shown: System Administration Top Menu-1-6-3-4 Transfer to Outside Parameters-Outside Transfer Sequence...
Page 334 B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS Table B-49 Parameter Value Range Description/Function (Default) Call Transfer Up to 12 digits Specifies the sequence the VPS uses to reconnect consisting of the line when the transferred party does not answer. to Outside Reconnect 0-9, , #, D, F, R, T, S, W, A, N Sequence on...
Page 335 B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS Table B-49 Parameter Value Range Description/Function (Default) Outside 1. Analyze Specifies the answering method the VPS uses to 2. Guidance detect whether the destination party has answered Transfer (Guidance) the transferred outside call. Answer Mode 1. Analyze—the VPS monitors the status of the outside line, recognizes that the destination party goes off-hook, and connects the line.
Page 336 B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS Table B-50 Parameter Value Range Description/Function (Default) EFA Transfer 1. Disable Specifies whether or not the VPS uses EFA (External 2. Enable Feature Access) when transferring an incoming (Disable) outside call to an outside line. If set to "Enable", the VPS transfers an incoming outside call to an outside line according to the EFA Transfer Sequence specified in Table B-49.
Page 337 B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS Table B-51 Parameter Value Range Description/Function (Default) Remove Specifies the number of digits to be deleted from the telephone number (sent from the PBX) to make up a Digits (0-9) telephone number for a local area/international/long distance call.
Page 338 B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS Installation Manual...
Page 339: C System Manager's Guide
Appendix C SYSTEM MANAGER’S GUIDE Installation Manual...
Page 340: C1 Accessing The System Manager'smailbox
C1 ACCESSING THE SYSTEM MANAGER’S MAILBOX ACCESSING THE SYSTEM MANAGER’S MAILBOX The System Manager’s Mailbox must be accessed before performing any System Manager task. To access the System Manager’s Mailbox, three items of information must be known: the telephone number connected directly to the Voice Mail Service, the System Manager’s Mailbox Number and the Password for that mailbox (if assigned).
Page 341: Setting Up Mailboxes
C2 SETTING UP MAILBOXES SETTING UP MAILBOXES The System Manager’s primary function is to create mailboxes for new subscribers and to maintain system organization by deleting unneeded passwords and mailboxes. Note While the System Administrator programs via a personal computer, the System Manager cannot set up mailboxes.
Page 342 C2 SETTING UP MAILBOXES As each parameter plays: Press [1] to enter the new parameter or [2] to leave the parameter unchanged. Enter the parameter. Confirm the new parameter is correct and Press [2] to accept it. The All Calls Transfer to Mailbox parameter is the last parameter to be entered. When this entry is completed, the prompt at Step 4 will appear.
Page 343 C2 SETTING UP MAILBOXES Resetting a Mailbox Password When a password is forgotten, the System Manager must reset the password before it can be reassigned by the subscriber. Log in the Main Menu. Press [6] for Other Features. Press [1] for the Mailbox Setup. Press [3] for Password Reset.
Page 344: C3 Setting Cos (Class Of Service) Parameters
C3 SETTING COS (CLASS OF SERVICE) PARAMETERS SETTING COS (CLASS OF SERVICE) PARAMETERS Class of Service defines the set of VPS services available to mailbox owners. A maximum of 64 Class of Services can be established. Each Class of Service can be set using the telephone.
Page 345 C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Not available for COS No.63 (Message Manager) and COS No.64 (System Manager) Not available for COS No.64 (System Manager) Note While the System Administrator programs via a personal computer, the System Manager cannot set COS parameters. The VPS plays "Sorry, this function is not available".
Page 346 C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Total Message Time The current setting plays. Press [1] to change the current time. Type the total message time (5-100 min or 0: unlimited). Confirm the entry is correct and Press [2] to accept it. Message Retrieval Order The current setting plays.
Page 347 C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Time and Date Stamp Position The current setting plays. Press [1], [2], or [3] to change the current order (Before, After, or None). • [1] Before • [2] After • [3] None Confirm the entry is correct and Press [4] to accept it. Caller ID Callback The current setting plays.
Page 348 C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Intercom Paging Group Number The current setting plays. Press [1] to change the current number. Type the group number (1-17). Confirm the entry is correct and Press [2] to accept it. Note If set to "17 (Group 17)", the Intercom Paging feature is activated for all groups (1-16).
Page 349 C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Subscriber Tutorial The current setting plays. Press [1] to change the setting (enable or disable). Confirm the entry is correct and Press [2] to accept it. Message Notification The current setting plays. Press [1] to change the setting (enable or disable). If the Message Notification is enabled, go to Step 29b below.
Page 350 C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Auto Forwarding The current setting plays. Press [1] to change the setting (enable or disable). If Auto Forwarding is enabled, go to Step 31b below. The current forwarding destination mailbox number plays. Press [1] to change the mailbox number.
Page 351: Setting The System Clock
C4 SETTING THE SYSTEM CLOCK SETTING THE SYSTEM CLOCK The system clock can be set directly from the telephone. It is important to set the exact time because Message Waiting Notification, External Message Delivery, redialing and rescheduling of External Message Delivery, and Automatic Message Deletion are all scheduled using this setting.
Page 352 C4 SETTING THE SYSTEM CLOCK Type the day and Press [#]. Type the last 2 digits of the year and Press [#]. Press [2] to accept the date. Installation Manual...
Page 353: Changing The Service Mode Setting
C5 CHANGING THE SERVICE MODE SETTING CHANGING THE SERVICE MODE SETTING The VPS automatically activates the appropriate call handling method according to the Time Service setting (Day, Night, Lunch, and Break Services); however, the System Manager or System Administrator can change the current call handling method by selecting a specific Service Mode.
Page 354 C5 CHANGING THE SERVICE MODE SETTING Follow the steps below to assign a Service Mode. Log in the main menu. Press [6] for other features. Press [4] to change Service Mode setting. The VPS plays the current setting. Press [1] to change the setting. Press [1], [2], [3], [4], [5], or [6] to choose the desired Service Mode entry.
Page 355: Changing The Company Greeting And Incoming Call Service Setting
C6 CHANGING THE COMPANY GREETING AND INCOMING CALL SERVICE SETTING CHANGING THE COMPANY GREETING AND INCOMING CALL SERVICE SETTING Company Greeting greets all incoming callers. The System Manager or System Administrator can choose the appropriate company greeting to each individual Time Service period (Day, Night, Lunch, and Break) for each port and trunk (CO line) group.
Page 356 C6 CHANGING THE COMPANY GREETING AND INCOMING CALL SERVICE SETTING Type the Company Greeting number 1-32—Go to Step 13. Press [1], [2], [3], [4], or [5] to choose the desired setting entry. • [1] To set Voice Mail Service—Go to Step 13 •...
Page 357: Checking System Usage (System Reports)
C7 CHECKING SYSTEM USAGE (SYSTEM REPORTS) CHECKING SYSTEM USAGE (SYSTEM REPORTS) The System Manager can generate 8 System Reports to help monitor the VPS operating status. The reports are sent from the RS-232C port to either a printer or a terminal. (The System Administrator is also able to output System Reports.) Obtaining System Reports Log in the Main Menu.
Page 358 C7 CHECKING SYSTEM USAGE (SYSTEM REPORTS) Note While the System Administrator programs via a personal computer, a System Report will not be generated. The System Report starts to be generated after the System Administrator has completed programming and system prompt [<] is displayed on the personal computer.
Page 359: C8 Delivering Messages
C8 DELIVERING MESSAGES DELIVERING MESSAGES The System Manager can deliver the same message to all or specified subscribers’ mailboxes. When delivering a message to specified mailboxes, he can check the distribution status of each message. Delivering Messages to All Mailboxes (Broadcasting Messages) The Broadcasting Messages feature allows the System Manager to deliver the same message to all subscribers at the same time.
Page 360 C8 DELIVERING MESSAGES Press [1] to record a message. Record the message at the tone and Press [1]. Press [2] to accept the entry. Press [1] to specify the delivery time and the private status. Note Press [2] to send the message immediately and return to the Main Menu. Press [1] to specify the delivery time.
Page 361: Checking Mailbox Distribution
C8 DELIVERING MESSAGES Checking Mailbox Distribution Use this feature to check if messages have been delivered to recipients. Log in the Main Menu. Press [4] to check distribution status. Press [3] to cancel the message or delete verification. Note Press [1] to listen to messages. Press [1] twice to check the previous message. Press [2] to check the next message.
Page 362: C9 Customizing The System Manager'smailbox
C9 CUSTOMIZING THE SYSTEM MANAGER’S MAILBOX CUSTOMIZING THE SYSTEM MANAGER’S MAILBOX In order to ensure system security, establish a password consisting of up to 10 numeric characters. Anyone requesting access to the System Manager’s service will be required to enter this password before proceeding. Note While the System Administrator programs via a personal computer, the System Manager cannot access this service.
Page 363: C10 Listening To System Manager Messages
C10 LISTENING TO SYSTEM MANAGER MESSAGES C10 LISTENING TO SYSTEM MANAGER MESSAGES Log in the Main Menu. The VPS plays the number of new messages. Press [1] to listen to the messages. The VPS plays each message, identifying the sender and indicating when the message was recorded.
Page 364 C10 LISTENING TO SYSTEM MANAGER MESSAGES Installation Manual...
Page 365: D Message Manager's Guide
Appendix D MESSAGE MANAGER’S GUIDE Installation Manual...
Page 366: D1 Accessing The Message Manager'smailbox
D1 ACCESSING THE MESSAGE MANAGER’S MAILBOX ACCESSING THE MESSAGE MANAGER’S MAILBOX The Message Manager’s Mailbox must be accessed before performing any Message Manager task. To access the Message Manager’s mailbox, three items of information must be known: the telephone number connected directly to the Voice Mail Service, the Message Manager’s Mailbox Number, and the Message Manager’s Password (if assigned).
Page 367: D2 Managing The General Delivery Mailbox
D2 MANAGING THE GENERAL DELIVERY MAILBOX MANAGING THE GENERAL DELIVERY MAILBOX One of the Message Manager’s functions is to check the General Delivery Mailbox for messages and transfer them to the appropriate mailbox or mailboxes (System Group Distribution Lists may be used). This can be done at any time using the telephone. Listening to Messages The Message Manager can monitor the status of the General Delivery Mailbox through his mailbox.
Page 368 D2 MANAGING THE GENERAL DELIVERY MAILBOX Press [2] to accept the number. Press [2] to transfer with comment. Note Press [1] to transfer messages without comment. Press [3] to add a mailbox number. Press [4] to review the Mailing List. Record the comments and Press [1].
Page 369: D3 Setting Up Message Waiting Notification
D3 SETTING UP MESSAGE WAITING NOTIFICATION SETTING UP MESSAGE WAITING NOTIFICATION The VPS can notify the Message Manager when unplayed messages are waiting in his mailbox. Two types of Message Waiting Notification are available: Notification by Message Waiting Lamp and Notification by Calling. Setting Message Waiting Lamp Status The VPS illuminates the message waiting lamp on the extension when a new message is recorded in the Message Manager’s Mailbox.
Page 370 D3 SETTING UP MESSAGE WAITING NOTIFICATION Note If a telephone number has not been assigned to the selected device number, you cannot set the device status. See "Assigning Notification Numbers" to assign a telephone number. Press [1], [2], or [3] to select the device status. •...
Page 371 D3 SETTING UP MESSAGE WAITING NOTIFICATION • [8] Insert a beeper display command Press [1] to be notified by telephone or [2] by a beeper. Installation Manual...
Page 372: D4 Customizing The Message Manager's Mailbox
D4 CUSTOMIZING THE MESSAGE MANAGER’S MAILBOX CUSTOMIZING THE MESSAGE MANAGER’S MAILBOX The Message Manager is able to customize the Message Manager’s mailbox by specifying: (1) the password; (2) the extension numbers of Operator 1, 2, and 3; or (3) Telephone numbers 1 and 2 as the call forwarding destinations when Remote Call Forwarding is set to a CO line.
Page 373 D4 CUSTOMIZING THE MESSAGE MANAGER’S MAILBOX The VPS plays the current operator’s extension setting. Press [1] to change or assign the operator’s extension. Press [2] to accept the current setting, or Press [3] to delete the current setting—Go to Step 9. Note Operator 1’s extension number cannot be deleted.
Page 374: D5 Setting The System Clock
D5 SETTING THE SYSTEM CLOCK SETTING THE SYSTEM CLOCK The Message Manager can set the system clock directly from the telephone. It is important to set the exact time because Message Waiting Notification, External Message Delivery, redialing and rescheduling of External Message Delivery, and Automatic Message Deletion are all scheduled using this setting.
Page 375 D5 SETTING THE SYSTEM CLOCK Type the last 2 digits of the year and Press [#]. Press [2] to accept the date entered. Installation Manual...
Page 376: D6 Recording Messages
These menus guide callers to the services they require without the need for a human operator. This is the most useful and powerful feature of your Panasonic Voice Processing System. For example, the Message Manager can record menus in a wide variety of foreign languages.
Page 377 D6 RECORDING MESSAGES Recording Menus and Voice Labels Log in the Main Menu. Press [5] to modify messages. Select the desired number to be recorded. • [1] Record the Company Greetings. • [2] Record the Company Name. • [3] Record the Department Dialing Menu. •...
Page 378 D6 RECORDING MESSAGES Recording User Prompts Log in the Main Menu. Press [5] to modify messages. Press [6] to modify user prompts. Press [1] to change User Prompt 1, or [2] to change User Prompt 2. To change specific prompts, Go to Step 6. To change all prompts in a row without reviewing the current recording, Go to Step 7.
Page 379 D6 RECORDING MESSAGES Notes • Press [2] to go to Step 7g. • Press [3] to turn off the prompt. Record a prompt at the tone and Press [1] to end recording. Press [2] to accept the recorded prompt. Notes •...
Page 380 D6 RECORDING MESSAGES Notes • Press [1] to change the recorded name—Return to Step 6. • Press [3] to erase the recorded name—Return to Step 4. Repeat Steps 4-7 to record names for other Caller ID List numbers. Installation Manual...
Page 381: D7 Remote Call Forwarding Set
D7 REMOTE CALL FORWARDING SET REMOTE CALL FORWARDING SET The Message Manager can program his extension (assigned for Operator 1 in the Day Mode) from a remote location to forward various types of calls to a desired extension or an outside telephone.
Page 382 D7 REMOTE CALL FORWARDING SET • [6] FWD Cancel For the items selected in Step 3, follow these steps: • For FWD All—Go to Step 5. • For FWD Busy—Go to Step 5. • For FWD No Answer—Go to Step 5. •...
Page 383: D8 List Of Prompts For Voice Mail And Aa Service
D8 LIST OF PROMPTS FOR VOICE MAIL AND AA SERVICE LIST OF PROMPTS FOR VOICE MAIL AND AA SERVICE There are over 900 voice prompts (all listed in the next section) and they come in 3 types. (1) System Prompts—in English (cannot be modified) (2) User 1 Prompts—recordable (3) User 2 Prompts—in Spanish (can be erased or modified) However, in many cases it is not necessary to record all the voice prompts (recording over 900...
Page 384 D8 LIST OF PROMPTS FOR VOICE MAIL AND AA SERVICE Table D-1 Prompt No. Modifiable Prompts To pause and restart recording, press 2 To review, press 1 To accept, press 2 To erase and try again, press 3 To add, press 4 To erase and exit, press To make this message private, press 1 Otherwise, press 2...
Page 385: List Of Modifiable Prompts
D9 LIST OF MODIFIABLE PROMPTS LIST OF MODIFIABLE PROMPTS The table below shows the modifiable prompts. Record prompts as User 1 or User 2. Some of the modifiable prompts are listed along with their linked prompt number. Whenever possible, record related prompts together so that the assembled sentence flows naturally and sounds like one voice.
Page 386 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) [ 17] [594], [ 17] [304], [432], [ 17] [323], [17], [197], [259] [323], [ 17], [197], [258] [158], [379], [ 17] [318], [ 17] [305], [816], [ 17] [159], [ 17] [318], [ 17], [197], [259]...
Page 387 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Caller ID (number) [ 38], [252] [ 38], [253] Caller ID number and caller name [ 39] deleted Caller ID number entries for this box [ 40] are full, there are 30 entries for caller ID allowed...
Page 388 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Date is (date) [ 63] Day mode first operator’s extension is [ 64] (extension number) Day mode first operator’s extension is [ 65] not assigned Day mode second operator’s [ 66] extension is (extension number)
Page 389 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Direct mailbox access enabled [ 84] EIGHT [ 85] EIGHT [HOUR] [ 86] EIGHT [MINUTE] (OWE EIGHT) [ 87] EIGHTEEN [ 88] EIGHTEEN [HOUR] [ 89] EIGHTEEN [MINUTE] [ 90] EIGHTEENTH...
Page 390 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Enter a personal greeting length from [114] 8 to 60 seconds Enter delivery list number 1 or 2 [115] Enter device number, 1 through 3 [116] Enter extension number [117]...
Page 391 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Enter the last 2 digits of the year, [135] followed by the hash sign Enter the last 2 digits of the year, [136] followed by the pound sign Enter the mailbox number [137] [137], [812]...
Page 392 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Enter your password, followed by the [152] hash sign [152], [746] Enter your password, followed by the [153] pound sign [153], [747] erased [ 52], [154] [ 61], [154] Extension (extension number) [155]...
Page 393 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) FIFTY NINE [179] FIFTY NINE [MINUTE] [180] FIFTY ONE [181] FIFTY ONE [MINUTE] [182] FIFTY SEVEN [183] FIFTY SEVEN [MINUTE] [184] FIFTY SIX [185] FIFTY SIX [MINUTE] [186] FIFTY THREE [187]...
Page 394 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) For example, to enter 5 o’clock press [204] 5 and the pound sign, or to enter 5:15 press 5, 1, 5 and the pound sign For example, to enter January, press [205] 1 and the hash sign...
Page 395 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) FORTY NINE [MINUTE] [223] FORTY ONE [224] FORTY ONE [MINUTE] [225] FORTY SEVEN [226] FORTY SEVEN [MINUTE] [227] FORTY SIX [228] FORTY SIX [MINUTE] [229] FORTY THREE [230] FORTY THREE [MINUTE]...
Page 396 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Good morning [250], [819] [250] Greeting erased [251] greeting is (message) [ 38], [252] greeting is not recorded [ 38], [253] Group member deleted [254] Group name erased [255] Group name not recorded...
Page 397 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) If you are using a rotary telephone, [274], [618] stay on the line [274] If you want me to call back later, press [268], [711], [690], [275] If you would like to hold, press 1 [276], [392] Incorrect entry...
Page 398 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Message cancel for live call screening [301] enabled Message delivery canceled [302] Message erased [303] Message for (name) [304], [432], [ 17] Message from (name) [305], [816], [ 17] Message from the interview mailbox [306]...
Page 399 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Message transferred via (mailbox [325], [ 12] number) Message waiting lamp notification [326] disabled Message waiting lamp notification [327] enabled Message waiting lamp notification for [328] unreceived message disabled Message waiting lamp notification for...
Page 400 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) NINE [347] NINE [HOUR] [348] NINE [MINUTE] (OWE NINE) [349] NINETEEN [350] NINETEEN [HOUR] [351] NINETEEN [MINUTE] [352] NINETEENTH [353] NINETY [354] NINETY EIGHT [355] NINETY FIVE [356] NINETY FOUR...
Page 401 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) on (date) [158], [379], [ 17] [380] ONE [HOUR] [381] ONE [MINUTE] (OWE ONE) [382] One attempt was busy [383] One attempt was no answer [384] One attempt was successful [385]...
Page 402 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Password is (number) [402] Password not assigned [403] PAUSE [404] Personal greeting for caller ID [405] disabled Personal greeting for caller ID [406] enabled Personal greeting length is (time) [407], [454] Play system prompt after personal [408]...
Page 403 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Prompt mode for external message [423] delivery is user 2 Prompt mode is system [424] Prompt mode is user 1 [425] Prompt mode is user 2 [426] Prompt number (number) [427]...
Page 404 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Second telephone number is [452] (telephone number) Second telephone number is not [453] assigned seconds [454] [ 14], [454] [407], [454] Selection Menu [455] Selection menu erased [456] Selection menu is (selection menu) [457]...
Page 405 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) SEVENTY TWO [478] [479] SIX [HOUR] [480] SIX [MINUTE] (OWE SIX) [481] SIXTEEN [482] SIXTEEN [HOUR] [483] SIXTEEN [MINUTE] [484] SIXTEENTH [485] SIXTH [486] SIXTY [487] SIXTY EIGHT [488]...
Page 406 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Sorry, there is no space for recording [507] in this mailbox Sorry, this function is not available [508], [415] [508] Sorry, this group is full [509], [ 2] [509], [ 1] Sorry, this line is busy...
Page 407 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) The callback number is (telephone [532], [647], [392] number) The callback number is not assigned [533], [647], [392] The FAX transfer situation is as [534] follows The first 4 letters of the owner’s last [535]...
Page 408 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) THIRTY FIVE [559] THIRTY FIVE [MINUTE] [560] THIRTY FOUR [561] THIRTY FOUR [MINUTE] [562] THIRTY NINE [563] THIRTY NINE [MINUTE] [564] THIRTY ONE [565] THIRTY ONE [MINUTE] [566] THIRTY SEVEN [567]...
Page 409 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) This mailbox number is already [591] assigned This message is from (name) [592], [377] [592] This message is from the general [518], [593] delivery mailbox This message will be delivered on [594], [ 17] (day)
Page 410 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To add more digits, press 4 [647], [603], [733], [608], [692], [740], [693] [647], [603], [733], [608], [692], [740], [693], [691] [647], [603], [733], [608], [692], [693] [647], [603], [733], [608], [692], [693], [691] To add more members, press 1 [609]...
Page 411 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To change caller ID greeting number [625] 1, press 1 To change caller ID greeting number 2, press 2 To change caller ID greeting number 3, press 3 To change caller ID greeting number 4, press 4 To change group name, press 1...
Page 412 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To change the owner’s name, press 3 [637], [636], [634], [743] [637], [636], [634], [743], [628] [637], [636], [634], [743], [628], [869] To change the password, press 1 [635], [642] To change the password, press 2 [641], [636], [638], [643]...
Page 413 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To change, press 1 [647], [603] [532], [647], [392] [533], [647], [392] [647], [603], [661] [647], [603], [682] [647], [603], [733], [608], [692], [740], [693] [647], [603], [733], [608], [692], [740], [693], [691] [647], [613] [647], [603], [721]...
Page 414 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To delete, press 2 [612], [660], [733] [612], [660], [733], [604] To delete, press 3 [647], [603], [661] [612], [907], [661], [908] To deliver a broadcast message, [662], [663] press 1 To deliver a message, press 2...
Page 415 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To enter by name, press the hash sign [413], [674] and 1 [413], [674], [618] [412], [674] [412], [674], [202] [151], [674] [131], [674] To enter by name, press the pound [413], [675] sign and 1 [413], [675], [618]...
Page 416 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To generate mailbox usage report, [686] press 1 To clear mailbox usage counts, press To generate port usage report, press [687] To clear port usage counts, press 2 To generate system service report, [688] press 1...
Page 417 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To let the caller select prompt [759], [760], [761], [696], [605] language, press 4 To make this message private, press [697], [392] To message scan, press 8 [717], [724], [706], [679], [726], [734], [683], [753], [698] [717], [724], [706], [679], [734], [683], [753], [698]...
Page 418 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To receive the message, press 1 [268], [711], [690] [268], [711], [690], [275] [711], [663], [648], [201], [210], [212], [670] [711], [663], [648], [201], [210], [670] [711], [663], [652], [649], [200], [212], [670] To record a message for external [712]...
Page 419 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To replay the previous message, [717], [724], [706], [679], [726], [734], [683], [753], press 1 twice [698] [717], [724], [706], [679], [734], [683], [753], [698] [724], [706] [724] To reply, press 2...
Page 420 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To send to 1 recipient, press 1 [736] To send by mailing list, press 2 To set call transfer status, press 1 [737] To set up covering extension, press 2 To set message reception mode, press 3 To set incomplete handling status,...
Page 421 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To skip to the next question, press 2 [627], [748], [749], [689] [644], [748], [749], [689] [681], [748], [749], [689] [748], [749], [689] To skip to the previous question, [627], [748], [749], [689] press 3 [644], [748], [749], [689]...
Page 422 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Total message time available per [763], [332] mailbox is (time) Transferred (number) [764], [600] Transferred 1 time [765] TUESDAY [766] TWELFTH [767] TWELVE [768] TWELVE [HOUR] [769] TWELVE [MINUTE] [770]...
Page 423 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) TWENTY SIX [795] TWENTY SIX [MINUTE] [796] TWENTY SIXTH [797] TWENTY THIRD [798] TWENTY THREE [799] TWENTY THREE [HOUR] [800] TWENTY THREE [MINUTE] [801] TWENTY TWO [802] TWENTY TWO [HOUR] [803]...
Page 424 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) When you are finished, hang up, or [411], [822], [ 82], [820] stay on the line to confirm or change your number You can add up to (number) [821], [335] [821], [334] You can enter up to (number)
Page 425 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Lunch mode second operator’s [840] extension is not assigned Lunch mode third operator’s [841] extension is (extension number) Lunch mode third operator’s [842] extension is not assigned To change the company greeting, [843] press 1...
Page 426 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Enter the destination extension [855] number for forwarding Your extension is call forwarded all [856] calls to extension (extension number) Your extension is call forwarded busy [857] calls to extension (extension number) Your extension is call forwarded no...
Page 427 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) Enter the telephone number [875], [822], [ 82] Telephone number 1 for Remote Call [876] Forward to CO is not assigned Telephone number 1 for Remote Call [877] Forward to CO is (telephone number) Telephone number 2 for Remote Call...
Page 428 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) For Day time, press 1 [894] For Night time, press 2 For Lunch time, press 3 For Break time, press 4 Current company greeting setting is [895] number (number) Current company greeting setting is...
Page 429 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To turn on the prompt, press 3 [647], [750], [911] [714], [680], [911] The prompt is now turned on [912] Enter a message retention time up to [913] 30 days or 0 for unlimited days Enter a group number from 1 to 17...
Page 430 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To enter the key number you want to [934] change from 3 to 9 If you want to change No DTMF Input operation, press 1 Key (number) [935], [936] [935], [937]...
Page 431 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) is transfer to outside telephone [935], [951] number (telephone number) You cannot assign more than two [952] outside transfer Key assignment is cancelled [953] To cancel, press 3 [647], [603], [954] Subscriber Tutorial enabled [955]...
Page 432 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To set Voice Mail Service, press 1 [966] To set Automated Attendant Service, press 2 To set Custom Service, press 3 To set Interview Service, press 4 To disable, press 5 To set Voice Mail Service, press 1 [967]...
Page 433 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) To generate system service report, [977] press 1 For flash usage report management, press 2 For port usage report management, press 3 For mailbox usage report management, press 4 To generate mailbox parameter report, press 5...
Page 434 Linked to Prompt No. (s) To confirm your settings, press 1 [989] To enter subscriber’s service, press 2 To end this call, press Welcome to the Panasonic Voice Mail [990] System This is the Subscriber Tutorial service. In this service, you can set...
Page 435 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Linked to Prompt No. (s) When any caller leaves a message for [993] your mailbox, your Personal Greeting is played before the recording There are three kinds of Personal Greetings. A No Answer Greeting is played when you cannot answer a call A Busy Greeting is played when you...
Page 436 D9 LIST OF MODIFIABLE PROMPTS Receive Message Table D-6 [317] Message recorded by (mailbox number) [325] Message transferred via (mailbox number) [ 13] and transferred via (mailbox number) [ 12] and (mailbox number) [ 12] and (mailbox number) [318] Message recorded on (date) [824] You have (number) [ 17]...
Page 437 D9 LIST OF MODIFIABLE PROMPTS External Message Delivery Table D-11 [158] External delivery message scheduled for [592] This message is from (name) (name) [379] on (date) [377] of (company name) [ 17] at (time) [157] External delivery message for (name) [161] External delivery message will be sent to [815]...
Page 438 D9 LIST OF MODIFIABLE PROMPTS Installation Manual...
Page 439: Glossary
Glossary Alternate Extension Group Transfers the call coming into the extensions in this group following the sequence specified by "Alternate Extension Transfer Sequence". APT Integration Digital Integration between the KX-TA624 and the VPS. Auto Configuration (Available with APT/DPT Integration only.) The VPS can automatically draw information from the KX-TA624, the KX-TD500, the KX-TD816, the KX-TD1232, the KX-TA1232, the KX-TD308, or the KX-TDA/KX-TAW series.
Page 440: Company Greeting
Called Party ID (Sometimes referred to as Follow-On ID) Allows the PBX to dial extra digits to bring the caller directly to a specified mailbox, rather than to the General Delivery Mailbox. Caller ID Callback Enables a subscriber to call back a message sender with the Caller ID number attached to the message.
Page 441 Delayed Ringing There are 2 kinds of delayed ringing applications: (1) The VPS is used as the no-answer destination for the Intercept Routing feature of your PBX. (2) DIL 1:N (CO line to several extensions) terminates on telephones and VPS ports. To give the telephone users a chance to answer calls, the VPS lines should be programmed for delayed ringing.
Page 442: External Message Delivery List
Envelope Information Position Specifies the position of Envelope Information—the name of the person who recorded/ transferred a message, or Caller ID Number information. (1) Before: The VPS announces Envelope Information before playing the recorded/transferred message. (2) After: The VPS announces Envelope Information after playing the recorded message. (3) None: The VPS does not announce Envelope Information.
Page 443: Incomplete Call Handling Service
Immediate Reply Allows the message receiver to reply to a message without specifying the extension number or the mailbox number of the sender. Inband Signaling The Follow-On ID (or Called Party ID) that integrates the VPS and the PBX. Uses intercom paths to light message wait light.
Page 444: Live Call Screening
Liquid crystal display Live Call Screening (Available with APT/DPT Integration only.) The proprietary telephone works like an answering machine. The subscriber can hear the caller through the speakerphone or the handset while the message is being recorded. LOAD One of the utility commands that is used to load new or saved data to the VPS from a personal computer.
Page 445: Message Transfer
Message Retention Time New Message Retention Time—the length of time the VPS will store a new (unplayed) message before deleting the message. Saved Message Retention Time—the length of time the VPS will store an old (played) message before deleting the message. Message Retrieval Order The order in which the subscriber retrieves messages: Last In First Out (LIFO) or First In First Out (FIFO).
Page 446 Owner’s Name After a subscriber records his name, the VPS announces his name during transfers, Intercom Paging, and confirmation of Dialing by Name. Independent of this recording is registration of name by System Administrator. This allows callers to dial parties by name (Dialing by Name) rather than by number. For example, a caller can dial "S-M-I-T"...
Page 447: Private Message
Private Message A message recorded as a private message cannot be forwarded. You can specify privacy when delivering a message to other subscribers (Subscriber’s Guide Section 3.1). Prompt Prerecorded VPS sentences that guide subscribers and non-subscribers through specific VPS functions. The VPS supports 3 prompts: (1) System prompts (prerecorded at the factory in English), (2) User 1 prompts*, and (3) User 2 prompts*.
Page 448 Scanning Messages Allows the subscriber to listen to only the first 4 s of each message. Another method is to press [2] while listening to a message; this instructs the VPS to skip to the next message. Service Mode The System Administrator or the System Manager can change the call handling method programmed in the Time Service setting.
Page 449 System Manager (Mailbox 99, 999, 9999, or 99999) The person who can perform very basic and limited system programming using a telephone. He can create/delete mailboxes, clear subscriber passwords when they are forgotten, set Class of Service parameters, set the System Clock, and generate System Reports.
Page 450: Two-Way Recording
Voice Mail A general term used for messages recorded over the phone from one person to another. Voice Prompt Recorded VPS instructions to callers. These are either system prompts or user prompts. Voice Processing System (e.g., Panasonic KX-TVS95). Installation Manual...
Page 451: Index
Index Installation Manual...
Page 452 Index Group Distribution List—System Alternate Extension Group APT Integration Hardware settings 47, 324 Auto Configuration Hold Auto Forwarding Holiday Service Automated Attendant Inband Integration Broadcasting Messages Incomplete Call Handling Service Busy Coverage Mode Initializing the system Intercom Paging Interview Service Call Services Call Transfer No Answer Time 159, 315...
Page 453 Index RS-232C Parameters SAVE 182, 194 Service Access Commands Service Mode 246, 353 Special Feature Authorization Specifications—outline Specifications—VPS Subscriber service prompt selection Subscriber Tutorial System Administration SYSTEM ADMINISTRATOR’S GUIDE System Clock 177, 247, 351 System Components System Management SYSTEM MANAGER’S GUIDE System Reports System Security Time and Date Stamp Position...
Page 454 Phone 877-289-2829 Copyright: This manual is copyrighted by Panasonic Communications Co., Ltd. (PCC). You may print out this manual solely for internal use with this model. Except above, you may not reproduce this manual in any form, in whole or part, without the prior written consent of PCC and its licensee.

Panasonic KX-TVS95 Installation Manual

1 Voice Processing System Overview

2 Installation

3 Integrating the Vps with Panasonic Kx-T Phone Systems

4 Integrating the Vps with the Panasonic Kx-T Digital Pbx

5 Customizing the System

6 Final Setup

7 System Maintenance and Troubleshooting

A System Features

A1 System Features

B System Administrator's Guide

B1 System Navigation

B2 System Administration-Mailboxes

B3 System Administration-Setting Cos (Class of Service) Parameters

B4 System Administration-Port/Trunk Service

B5 System Administration-Service Settings

B6 System Administration-System Parameter Settings

B7 System Administration-Hardware Settings

C System Manager's Guide

C1 Accessing the System Manager'smailbox

Setting up Mailboxes

C3 Setting Cos (Class of Service) Parameters

Setting the System Clock

Changing the Service Mode Setting

Changing the Company Greeting and Incoming Call Service Setting

Checking System Usage (System Reports)

C8 Delivering Messages

C9 Customizing the System Manager'smailbox

C10 Listening to System Manager Messages

D Message Manager's Guide

D1 Accessing the Message Manager'smailbox

D2 Managing the General Delivery Mailbox

D3 Setting up Message Waiting Notification

D4 Customizing the Message Manager's Mailbox

D5 Setting the System Clock

D6 Recording Messages

D7 Remote Call Forwarding Set

D8 List of Prompts for Voice Mail and Aa Service

List of Modifiable Prompts

Glossary

Index

Quick Links

Troubleshooting

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Summary of Contents for Panasonic KX-TVS95