Trouble With Email, Web, Or Phone - Blackberry Bold 9700 Manual

CHAPTER 35: Fixing Problems
526
Take a look at Table 35-1 to understand whether or not you have a data connection.
Table 35-1. Interpreting Data Connection Information
If you see. . .
OFF
GSM (no logo)
1XEV, 3G with logo
1X, EDGE
GPRS
3G (no logo), 1xev,
1x, edge, gprs

Trouble with Email, Web, or Phone?

If you're having difficulties with email, web browsers, or making calls, try the tips in the
following sections.
Turning Off and On Your Radio
If you're having difficulty with your email, web browser, or phone, many times the simple
act of turning your radio off and back on will restore your wireless connectivity.
To do this, first go to your home screen and click the Manage Connections icon. In the
Manage Connections screen shown in Figure 35-1, click Turn All Connections Off.
It means that. . .
Your radio is turned off.
There is no data connection,
only phone and SMS work.
The highest-speed data,
phone, and SMS text are
available and working.
High-speed data,
phone, and SMS are
working.
Low-speed data,
phone, and SMS are
working.
There is no data connection.
Phone and SMS only work.
You should. . .
Turn your radio back on: Click Manage
Connections Restore Connections.
Try the "Turn Off and On Your Radio" section
below and other sections in this chapter.
If email and web are not working, try the
"Register Now" section on page 528, and other
sections in this chapter.
If email and web are not working, try the
Register Now section on page 528 and other
sections in this chapter.
If email and web are not working, try the
"Register Now" section on page 528, and other
sections in this chapter.
Try the "Turn Off and On Your Radio" section
below, and other sections in this chapter.