Contents Welcome to BlackBerry!............................................Feature availability..............................................Find more information............................................... Start using your device.............................................. Navigation and typing............................................... BlackBerry basics............................................... Troubleshooting basics.............................................. Shortcuts..................................................BlackBerry basics shortcuts............................................Phone shortcuts................................................Message shortcuts..............................................File and attachment shortcuts..........................................Media shortcuts................................................Browser shortcuts............................................... Calendar shortcuts..............................................Typing shortcuts.................................................
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Voice commands................................................ Perform an action using a voice command......................................Available voice commands............................................Change the language for voice commands......................................Turn off choice lists for voice commands........................................ Change the options for voice prompts........................................Improve voice recognition............................................Voice commands troubleshooting..........................................Messages..................................................Message basics................................................Email messages................................................
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Media shortcuts................................................Media troubleshooting.............................................. Browser..................................................Browser basics................................................Browser bookmarks..............................................Web feeds..................................................Browser options................................................Browser security................................................. Browser push................................................Browser shortcuts............................................... Browser troubleshooting............................................Date, time, and alarm..............................................Set the date and time manually..........................................Get the date and time from the wireless network automatically................................. Change what appears on the display when your device is charging..............................
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Typing..................................................Typing basics................................................Typing input methods..............................................Typing options................................................Spelling checker................................................. Custom dictionary..............................................AutoText..................................................Typing shortcuts................................................. Typing troubleshooting............................................. Language..................................................Change the display language........................................... Add a display language............................................. Delete a display language............................................About typing input languages..........................................Change the typing input language.......................................... Change the voice dialing language......................................... Use a shortcut to switch typing input languages while you type................................
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Manage email reconciliation conflicts........................................Manage data synchronization conflicts........................................About backing up and restoring device data......................................Prerequisites: Restoring data over the wireless network..................................Delete device data, third-party applications, or media card files................................ Empty the deleted items folder on your computer from your device..............................Synchronization troubleshooting..........................................
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Return to the previous version of the BlackBerry Device Software..............................Delete the previous version of the BlackBerry Device Software................................Check for BlackBerry Device Software updates that you can install over the wireless network...................... About updating the BlackBerry Device Software from a web site...............................
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Turn off your device..............................................Set your device to turn on and turn off automatically................................... Reset the device................................................. Check the battery power level..........................................Extend battery life..............................................Format the device memory or a media card......................................View the amount of available memory........................................Best practice: Conserving memory on your device....................................The application memory on my device is low......................................
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Diagnostic reports..............................................Wi-Fi diagnostic reports............................................Accessibility options..............................................About accessibility options............................................Display closed captions in videos..........................................Change the display font............................................Use reverse contrast for the screen display......................................Use grayscale for the screen display........................................Set the number of icons that appear on the Home screen................................... Turn on event sounds..............................................
Welcome to BlackBerry! This is one of the many resources available to help you use your BlackBerry® device. You can look for answers in the Help application on the Home screen of your device, or by pressing the Menu key and clicking Help in most applications.
• I want to use a work email account with a BlackBerry Enterprise Server: This email setup option is most common for corporate users. Use this option to associate your device with a work email account using the BlackBerry® Enterprise Server if your administrator has provided you with an enterprise activation password.
Home screen, click the Messages icon. Navigation and typing About the Menu key and Escape key The Menu key and Escape key on your BlackBerry® device are designed to help you navigate screens and complete tasks quickly and easily. Actions Menu key •...
User Guide Welcome to BlackBerry! Related topics Add a pause or a wait to a phone number, 154 Available voice commands, 46 Change your ring tone On the Home screen, click the Sounds icon. 2. Click Set Ring Tones/Alerts. 3. Click the application or item that you want to change.
Related topics Record a video, 13 Record a video To perform this task, you might need to have a media card inserted in your BlackBerry® device. On the Home screen, click the Media icon. 2. Click the Video Camera icon.
Take a picture, 13 Visit a web page Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the charges associated with using each browser, contact your wireless service provider. On the Home screen, click the Browser icon.
I am not receiving messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
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Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
Verify that BlackBerry device USB drivers are installed on your computer. When you install BlackBerry® Desktop Software from the CD that came with your device, the correct USB drivers should be installed. You can also download the latest version of BlackBerry Desktop Software from www.blackberry.com.
To check your voice mail, press and hold 1. • To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, press and hold the Volume Down key on the right side of your device.
User Guide Shortcuts • If you have multiple phone numbers associated with your device, to change the active phone number, from the Home screen, press the Send key. Click your phone number at the top of the screen. Click a phone number. Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
Depending on the typing input language that you are using, some shortcuts might not be available. Audio and video files • To pause an audio or video file, press the Mute key on the top of your BlackBerry® device. To resume playing an audio or video file, press the Mute key again. •...
User Guide Shortcuts • To return to the center of a picture, press 5. • To rotate a picture, press L. • To fit a picture to the screen size, press 1. Camera and video camera • To zoom in to a subject before taking a picture, press the Volume Up key. •...
User Guide Shortcuts Calendar shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No. •...
User Guide Shortcuts Search shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. • To search for a contact in a list of contacts, type the contact name or initials separated by a space. •...
Number field at the top of the screen. • If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home screen, press the Send key. Click the My Number field at the top of the screen. If your wireless service plan supports SMS text and MMS messaging, the first phone number in the list is the phone number that you use to send and receive SMS text and MMS messages.
During a call, press the Speakerphone key ( ) on the keyboard. Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your device.
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Press the X key. 2. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad. •...
If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is not inserted.
Volume Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. • To decrease the volume, press the Volume Down key on the right side of your device. •...
Change the voice mail access number If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. From the Home screen, press the Send key.
About conference calls You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes.
User Guide Phone Make a conference call If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call. During a call, press the Menu key. 2. Click Add Participant. 3. Type a phone number or highlight a contact.
Depending on your theme, when you miss a call, a missed call indicator might also appear at the top of the Home screen. You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it is stored on your BlackBerry® device for 30 days.
User Guide Phone Change call log notes From the Home screen, press the Send key. 2. Highlight a call log. 3. Press the Menu key. 4. Click View History. 5. Press the Menu key. 6. Click Edit Notes. 7. Change the call notes. 8.
10. Click Save. Call waiting Turn on call waiting To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. From the Home screen, press the Send key. 2. Press the Menu key.
To stop forwarding calls, change the Forward All Calls field to Do Not Forward. Add a call forwarding phone number To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. From the Home screen, press the Send key.
Block calls To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.
User Guide Phone 6. Click Change Password. Fixed dialing Depending on your wireless service provider and wireless network, this feature might not be supported. About fixed dialing If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112).
User Guide Phone 8. Press the Menu key. 9. Type a name and a phone number. 10. Press the Menu key. 11. Click Save. Change a contact in your fixed dialing list From the Home screen, press the Send key. 2.
About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
Depending on your device model, this feature might not be supported. About hearing aid mode In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils.
About multiple phone numbers When you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your device if one of the following situations applies: •...
User Guide Phone 4. Press the Menu key. 5. Click Save. Sort phone numbers or contacts on the Phone screen From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options. 4. Click General Options. 5.
To check your voice mail, press and hold 1. • To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, press and hold the Volume Down key on the right side of your device.
My phone number appears as Unknown in the phone application If your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the phone application. On the Home screen or in a folder, click the Options icon. Click Advanced Options. Click SIM Card. Highlight the...
Try performing the following actions: • If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number.
"Check my phone number" If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active phone number. "Check signal strength" Say this voice command to check your wireless coverage level.
Turn off choice lists for voice commands If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.
• Say the first name and the last name of your contact. • If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. • If your device often identifies incorrect matches, set the matching sensitivity level to reject more.
User Guide Messages Messages Message basics Composing messages Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3.
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Change your signature If you added an email account to your BlackBerry® device, such as Windows Live™ Hotmail®, or created a BlackBerry email address using the BlackBerry® Internet Service, you can change the signature that appears on your email messages. Depending on your wireless service plan, this feature might not be supported.
User Guide Messages Create a link for a PIN You can create a link for a PIN in messages, calendar entries, tasks, or memos. If you click the link, you can send a PIN message. When typing text, type pin: and the PIN. Sending messages Send an email message On the Home screen, click the Messages icon.
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User Guide Messages 2. Press the Menu key. 3. Click Compose PIN. 4. In the To field, perform one of the following actions: • Type a PIN. Press the Enter key. • Type a contact name. Press the Enter key. •...
Managing messages Open a message If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific email address. On the Home screen, click the Messages icon.
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User Guide Messages To search for the next instance of the text, press the Menu key. Click Find Next. Mark a message as opened or unopened On the Home screen, click the Messages icon. 2. Perform one of the following actions: •...
2. Click Delete Original Text. File an email message To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. On the Home screen, click the Messages icon.
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Messages Attach a file to an email message To attach a file saved on your organization's network, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. When you are composing an email message, press the Menu key.
Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer. Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that filter higher in the list.
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User Guide Messages 7. Type a name for the email message filter. 8. Set the email message filter options. 9. Press the Menu key. 10. Click Save. Create an email message filter based on a contact or subject On the Home screen, click the Messages icon. 2.
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Messages Action: Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only. Turn on an email message filter On the Home screen, click the Messages icon.
If wireless email reconciliation is turned off or is not available for your device, you can make folder changes in the email application on your computer and then reconcile the changes to your device using the email settings tool of the BlackBerry® Desktop Manager. For more information about email reconciliation, see the BlackBerry®...
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You can add flags to email messages that you receive or send as a reminder to you or the recipients to follow up with the messages. You can use flags of different colors, add follow-up notes, and set due dates so that your BlackBerry® device reminds you to return to the email messages.
4. Press the Menu key. 5. Click Save. Set an out-of-office reply To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. On the Home screen, click the Messages icon.
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6. Perform any of the following actions: • To set whether your BlackBerry® device sends a read receipt when a sender requests it, change the Send Read Receipts field. • To set whether your device requests delivery receipts or read receipts when you send email messages, change the Confirm Delivery and Confirm Read fields.
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Messages Turn off the prompt that appears before downloading external pictures in HTML email messages Some HTML email messages contain links to external pictures on the internet. By default, your BlackBerry® device prompts you before downloading external pictures. On the Home screen, click the Messages icon.
A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have contacts who use a BlackBerry device or a BlackBerry enabled device and you know their PIN, you can send them PIN messages. PIN messages are not routed through your email account.
You can send SMS text messages to contacts who are also set up for SMS text messaging. You can also forward SMS text messages as PIN or email messages. If your BlackBerry® device is connected to a CDMA network, you can send an SMS text message to an email address.
User Guide Messages • Type a phone number that can receive SMS text messages (include the country code and area code). • Type a contact name. • Type part of a contact name. Click a contact. • Press the Menu key. Click Choose Contact. Click a contact. •...
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Depending on your wireless service provider and wireless network, this feature might not be supported. If your BlackBerry® device uses a SIM card and you set your SIM card to store SMS text messages, your SMS text messages still appear in the messages application.
Turn on cell broadcasting To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
You can send and receive media files such as .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov files in MMS messages. If you have more than one phone number associated with your BlackBerry® device, your device sends MMS messages using the first phone...
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User Guide Messages Send an MMS message Depending on your wireless service plan, this feature might not be supported. On the Home screen, click the Messages icon. 2. Press the key. 3. Click Compose MMS. 4. Perform one of the following actions: •...
User Guide Messages MMS message attachments Attach a media file to an MMS message When composing an MMS message, press the Menu key. 2. Click one of the following menu items: • Attach Picture • Attach Audio • Attach Video •...
User Guide Messages • Save Ringtone • Save Video • Save Voice Note MMS message options Request delivery or read notification for an MMS message When composing an MMS message, press the Menu key. 2. Click Options. 3. Perform any of the following actions: •...
5. Set the Keep Messages field. 6. Press the Menu key. 7. Click Save. Use color to differentiate work messages from other messages To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server.
• To set an outline color for email messages that are sent to your BlackBerry® device through a BlackBerry Enterprise Server, change the Enterprise Messages field. • To set an outline color for messages that are not sent to your device through a BlackBerry Enterprise Server, change the Other Messages field.
User Guide Messages Depending on your theme, a separate message list might appear for SMS text messages and MMS messages. Hide messages from specific email accounts from the main messages application On the Home screen, click the Messages icon. 2. Press the Menu key. 3.
Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both. For more information, contact your administrator.
You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry® device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message has not been changed.
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5. Click Continue. Download the certificate used to sign or encrypt a message If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the certificate.
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User Guide Messages Add a certificate from a message In a message, highlight a digital signature indicator. 2. Press the Menu key. 3. Click Import Sender’s certificate. Add a certificate from an attachment In a message, click the certificate attachment. 2.
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Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry® device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.
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Change the default signing and encryption option Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your device tries to use the signing and encryption option that was used for the last message.
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Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message.
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User Guide Messages Request delivery notification for signed S/MIME-protected messages On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3. Click S/MIME. 4. Change the Request S/MIME Receipts field to Yes. 5. Press the Menu key. 6.
(previously known as IBM® Lotus® Domino® Web Access) or using the BlackBerry® Desktop Manager. For more information about importing your IBM Lotus Notes ID file using the BlackBerry Desktop Manager, see the online help that is available in the BlackBerry Desktop Manager.
You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry® device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message has not been changed.
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Download the PGP key used to sign or encrypt a message If a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your device might download the sender’s PGP key from the PGP Universal Server automatically.
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The message is strongly encrypted. The message is weakly encrypted. Digital signature indicators for PGP protected messages Your BlackBerry® device verified the digital signature. Your device cannot verify the digital signature. Your device requires more data to verify the digital signature.
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Change the default signing and encryption option Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your device tries to use the signing and encryption option that was used for the last message.
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Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message.
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I cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support...
User Guide Messages You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server. Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area.
Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
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User Guide Messages If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.
Email message filters, 57 I cannot turn on cell broadcasting If your BlackBerry® device uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the check box beside all languages that your SIM card does not support.
About files and attachments You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If you delete an email message that contains an attachment that you have downloaded, the attachment is not deleted from your device. If you save an email message that contains an attachment that you have viewed, the email message and the attachment are saved in the device memory until you delete the email message.
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Locate a file saved on your organization's network, 98 Locate a file saved on your organization's network To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Send a file as an attachment, 99 Send a file as an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
User Guide Files and attachments Managing files and attachments View properties for an attachment You can view the size, author, publication date, and other attachment properties for an attachment. In an attachment, press the Menu key. 2. Click Retrieve Info or View Info. View properties for a file You can view the size, author, publication date, and other properties for a file.
Documents Open a password-protected .pdf file To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. When the "Password protected document" message appears, press the Escape key.
User Guide Files and attachments Spreadsheets Move to a specific cell In a spreadsheet, press the Menu key. 2. Click Go to Cell. 3. Type the cell co-ordinates. 4. Press the Enter key. View the content of a cell In a spreadsheet, click the trackpad. View a list of worksheets In a spreadsheet, press the Menu key.
User Guide Files and attachments • To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes. 4. Press the Menu key. 5. Click Save. Media files View a list of pages in a multi-page .tif file You can view a list of pages in a multi-page .tif file, such as a scanned fax document saved as a .tif file.
(.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device. When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the attached contact.
Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.
User Guide Media Media Audio and video files Play a media file On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Click a media file. To stop playing a media file, click the stop icon. Related topics Transfer a file between your device and your computer using the Roxio Media Manager, 124 Transfer a file between your device and your computer in mass storage mode or MTP, 125...
User Guide Media Fast-forward or rewind a media file When playing a media file, click the progress bar. 2. On the trackpad, slide your finger to the right or left. 3. Click the trackpad. Pause a media file When playing a song, video, or voice note, click the pause icon. To resume playing the song, video, or voice note, click the play icon.
Media Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. • To decrease the volume, press the Volume Down key on the right side of your device. •...
You can create both standard and automatic playlists for songs. You create a standard playlist by manually adding songs that are on your BlackBerry® device or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of songs. When you add a song to your device that meets the criteria, your device adds it to the automatic playlist.
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User Guide Media Create a standard playlist On the Home screen, click the Media icon. 2. Click the Music icon. 3. Click Playlists. 4. Click New Playlist. 5. Click Standard Playlist. 6. Type a name for the playlist. 7. Press the Menu key. 8.
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User Guide Media 10. Click Save. Related topics Shuffle songs, 107 Delete a song from a playlist On the Home screen, click the Media icon. 2. Click the Music icon. 3. Click Playlists. 4. Click a standard playlist. 5. Highlight a song. 6.
Delete a media file or folder, 119 Video recorder Depending on your BlackBerry® device, the camera or video camera feature might not be supported. Depending on your device model, some camera and video camera features might not be supported. Record a video To perform this task, you might need to have a media card inserted in your BlackBerry®...
User Guide Media 6. Press the Menu key. 7. Click Save. Apply a color effect to videos You can apply a sepia or black-and-white color effect to videos that you record. On the Home screen, click the Media icon. 2. Click the Video Camera icon. 3.
User Guide Media Camera Depending on your BlackBerry® device, the camera or video camera feature might not be supported. Depending on your device model, some camera and video camera features might not be supported. Take a picture On the Home screen, click the Camera icon.
User Guide Media 5. Press the Menu key. 6. Click Save. Related topics Move a media file, 119 Change the location for storing videos, 113 Change options to compensate for different lighting conditions in pictures You can change the default flash setting, if available, and white balance of the pictures that you take. On the Home screen, click the Camera icon.
Save a picture from an MMS message or a web page You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. Open a picture attachment in an MMS message or highlight a picture on a web page.
User Guide Media Use a picture as your device wallpaper On the Home screen, click the Media icon. 2. Click Pictures. 3. Browse to a picture. 4. Click Set As Wallpaper. View pictures as a slide show A slide show displays all the pictures in a category or folder in sequence. On the Home screen, click the Media icon.
Rename a playlist, 111 Rename a picture or picture folder You can only rename pictures and picture folders that you transferred to or created on your BlackBerry® device. On the Home screen, click the Media icon. 2. Click the Pictures icon.
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User Guide Media Related topics Rename an audio or video file, 118 Rename a playlist, 111 Move a media file You can only move media files that you added. On the Home screen, click the Media icon. 2. Press the Menu key. 3.
Format the device memory or a media card If you format the BlackBerry® device memory or a media card, all the files in the device memory or on the media card are deleted. Depending on your device model, you might not be able to format your device memory.
3. Perform one of the following actions: • To use mass storage mode to transfer files between your BlackBerry® device and your computer, set the Mass Storage Mode Support field to On. If necessary, change the Auto Enable Mass Storage Mode When Connected field.
About file encryption File encryption is designed to protect files that you store in the BlackBerry® device memory and on a media card that can be inserted in your device. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates, your device password, or both.
Set a device password, 262 Repair your media card or device memory CAUTION: If you run the repair feature on your BlackBerry® device, your device might delete files that have errors from your media card or device memory. On the Home screen or in a folder, click the Options icon.
.asf • .wmv For more information about file formats that your BlackBerry® device supports, visit www.blackberry.com/btsc and search for media types supported. Transfer a file between your device and your computer using the Roxio Media Manager Connect your BlackBerry® device to your computer.
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Transfer a file between your device and your computer in mass storage mode or MTP Mass storage mode and MTP enable you to transfer files between a media card in your BlackBerry® device and your computer, or your device memory and your computer.
Save a picture from an MMS message or a web page You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. Open a picture attachment in an MMS message or highlight a picture on a web page.
Media Receive a media file using Bluetooth technology To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with a Bluetooth enabled device. On the Home screen, click the Media icon. 2. Click a media type.
Depending on the typing input language that you are using, some shortcuts might not be available. Audio and video files • To pause an audio or video file, press the Mute key on the top of your BlackBerry® device. To resume playing an audio or video file, press the Mute key again. •...
My device is not using the correct ring tone or wallpaper If you are using a ring tone or wallpaper picture that you encrypted in the device memory or on the media card using your BlackBerry® device password and you reset your device, unlock your device.
If the camera is using a slower shutter speed, an exclamation point indicator appears at the bottom of the screen. Depending on your BlackBerry® device model, you might be able to decrease the blurriness in pictures that is caused by slight movements of the camera by turning on image stabilization in the camera options.
3. Press the Enter key. Search the Internet To perform this task, your email account must use the BlackBerry® Internet Service that supports this feature. For more information, contact your wireless service provider. On the Home screen, click the Browser icon.
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Extra fees might apply for using a different browser. For more information about the fees associated with each of the browsers that are available on your BlackBerry® device, contact your wireless service provider. On the Home screen, click the Browser icon.
User Guide Browser Return to the home page On a web page, press the Menu key. 2. Click Home. Close the browser On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Close. Viewing, copying, and forwarding addresses View the address for a web page On a web page, press the Menu key.
User Guide Browser Send a link or picture from a web page On a web page, highlight or pause on a link or picture. 2. Press the Menu key. 3. Click Link Address or Image Address. 4. Click Send Address. 5.
Extra fees might apply for using a different browser. For more information about the fees associated with each of the browsers that are available on your BlackBerry® device, contact your wireless service provider. On a web page, press the Menu key.
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User Guide Browser 6. Click Send Bookmark. 7. Click a message type. To return to the browser after you send the message, press the Escape key. Delete a bookmark for a web page On the Home screen, click the Browser icon. 2.
User Guide Browser Delete a bookmark folder for web pages You can only delete folders that you created. On the Home screen, click the Browser icon. 2. Highlight a folder. 3. Press the Menu key. 4. Click Delete Folder. Web feeds About web feeds Web feeds provide you with information about updates to web site content.
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If your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service, you can listen to web feed content that does not exceed 5 MB. If your device is associated with an email account that uses the BlackBerry® Enterprise Server, you might not be able to listen to web feed content that exceeds 128 KB.
User Guide Browser Browser options Change the default browser view On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Options. 4. Click General Properties. 5. Change the Default View field. 6. Press the Menu key. 7.
6. Press the Menu key. 7. Click Save Options. Set the character encoding for all web pages By default, your BlackBerry® device uses the optimal character encoding for a web page. On a web page, press the Menu key. 2. Click Set Encoding.
You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones. Depending on your wireless service provider, the Internet Browser configuration might not be available on your device or might use...
Gears™ is an extension to the browser application that is designed to provide a richer browsing experience. When you visit a Gears enabled web site and enter information, Gears can store that information on your BlackBerry® device or media card for use during later visits to the web site.
About TLS The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES.
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User Guide Browser Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption or 56-bit encryption, change this field to Allow Weak.
About browser push Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available.
Set whether your BlackBerry® device accepts browser push messages from the BlackBerry® Enterprise Server or BlackBerry® Internet Service. MDS Hosts: Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry Enterprise Servers or BlackBerry Internet Services. Process SMSC: Set whether your device accepts SMS-based browser push messages.
I cannot play a song or video on a web page Your BlackBerry® device might not support the size or file format of the song or video file. I receive a prompt to switch browsers when streaming a song or video If you receive a prompt to switch browsers, you cannot stream songs or videos with the browser configuration that you are using.
12. Click Save. Get the date and time from the wireless network automatically To perform this task, your BlackBerry® device must be connected to the wireless network. On the Home screen or in the Applications folder, click the Clock icon.
User Guide Date, time, and alarm 5. Press the Menu key. 6. Click Save. Change the clock face You can set a different clock face for the clock, stopwatch and timer. On the Home screen or in the Applications folder, click the Clock icon. 2.
User Guide Date, time, and alarm 3. Click Options. 4. In the Bedside Mode section, perform any of the following actions: • To receive LED notification when bedside clock mode is turned on, change the Disable LED field to No. •...
User Guide Date, time, and alarm 2. Press the Menu key. 3. Click Stopwatch. 4. Click the start/stop icon. 5. Perform any of the following actions: • To record lap times, click the lap icon. • To stop timing, click the start/stop icon again. •...
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(such as email messages or browser service). If your email account uses a BlackBerry® Enterprise Server, you might not be able update your time zone data. For more information, contact...
4. Type a name for the custom contact list field. 5. Press the Enter key. You can synchronize custom contact list fields on your BlackBerry® device with the email application on your computer. For more information about synchronizing custom contact list fields, see the BlackBerry Desktop Software Online Help.
4. Click Delete. Search for contacts in your organization's address book To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. On the Home screen, click the Contacts icon.
About mailing lists You can use mailing lists when you send email, PIN, SMS text, or MMS messages. Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer. Create a mailing list On the Home screen, click the Contacts icon.
About multiple contact lists If your BlackBerry® device is associated with multiple email accounts, you might have contacts from each email account on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work contact list...
User Guide Personal organizer Switch contact lists On the Home screen, click the Contacts icon. 2. Press the Menu key. 3. Click Select Contacts. 4. Click a contact list. Change the default contact list On the Home screen or in a folder, click the Options icon. 2.
The caller ID pictures in the contacts application keep changing The caller ID pictures might change if you set more than one application on your BlackBerry® device to replace caller ID pictures in the contacts application. For example, you might have set some social networking applications or instant messaging applications to replace caller ID pictures.
User Guide Personal organizer Calendar Calendar basics About calendar views You can view your appointments and meetings in one of four calendar views. Day, Week, and Month views display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments and meetings in a list. Agenda view also displays free time that you have between appointments.
If you have multiple calendars on your BlackBerry® device, the appointment appears in your default calendar. Schedule a meeting To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Meetings Schedule a meeting To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. On the Home screen, click the Calendar icon.
To return to the meeting invitation, press the Escape key. Check availability of meeting participants To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organization.
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Delegate a meeting invitation, 164 Delegate a meeting invitation To perform this task, you must be using IBM® Lotus Notes® and your email account must be associated with a version of the BlackBerry® Enterprise Server that supports this feature. If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation.
About conference calls You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes.
Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry® device. On the Home screen, click the Calendar icon.
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User Guide Personal organizer 4. Click General Options. 5. Change the Default Reminder field. 6. Press the Menu key. 7. Click Save. Related topics Turn off your device, 256 Change the snooze time for reminders, 167 Change the start and end time for days On the Home screen, click the Calendar icon.
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2. Press the Menu key. 3. Click Options. 4. Click General Options. 5. Change the Keep Appointments field. 6. Press the Menu key. 7. Click Save. Your BlackBerry® device deletes calendar entries that are older than the number of days that you set.
About multiple calendars If your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work calendar and your personal calendar on your device.
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User Guide Personal organizer 4. Click a calendar. 5. Change the Appointment Color field. 6. Press the Menu key. 7. Click Save. Change the calendar that reminds you of appointments On the Home screen, click the Calendar icon. 2. Press the Menu key. 3.
I cannot enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer is not using a BlackBerry® device that supports the Join Now feature or if the meeting organizer did not enter the conference call information correctly. If the Join Now option appears and your device is connected to a CDMA network, you might need to change your smart dialing options so that you can enter the conference call using the Join Now option.
User Guide Personal organizer 3. Type the task information. 4. Set a due date for the task. 5. If the task recurs, set the Recurrence field. 6. Press the Menu key. 7. Click Save. Recurrence fields Every: Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task. Relative Date: Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month).
User Guide Personal organizer 3. Press the Menu key. 4. Click Forward As. 5. Click a message type. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. In a message, calendar entry, task, or memo, press the Menu key. 2.
On the Home screen or in the Applications folder, click the MemoPad icon or the Tasks icon. 2. Press the Menu key. 3. Click Options. The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device. Memos Memo basics Create a memo On the Home screen or in the Applications folder, click the MemoPad icon.
User Guide Personal organizer Change a memo On the Home screen or in the Applications folder, click the MemoPad icon. 2. Highlight a memo. 3. Press the Menu key. 4. Click Edit. 5. Change the memo information. 6. Press the Menu key. 7.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.
Use the calculator • To press a key in the calculator, press the corresponding key on the BlackBerry® device keyboard. • To use the alternate function on a key in the calculator, press the Alt key and the corresponding key on the device keyboard.
User Guide Personal organizer Convert a measurement On the Home screen or in the Applications folder, click the Calculator icon. 2. Type a number. 3. Press the Menu key. 4. Perform one of the following actions: • To convert the number from imperial to metric, click To Metric. •...
About ring tones, sounds, and alerts Sound profiles define how your BlackBerry® device alerts you of phone calls, messages, reminders, and browser content. Your device has a Normal sound profile and six other preloaded sound profiles: Loud, Medium, Vibrate Only, Silent, Phone Calls Only, and All Alerts Off.
User Guide Ring tones, sounds, and alerts Change a sound profile If you change a setting in a preloaded sound profile that is based on the Normal sound profile, that change will override the corresponding Normal sound profile setting in the preloaded sound profile. On the Home screen, click the Sounds icon.
Turn on event sounds Event sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your device.
User Guide Ring tones, sounds, and alerts LED notification LED notification The LED light on the top of your BlackBerry® device flashes different colors to indicate different statuses. Green: You are in a wireless coverage area. Blue: Your device is connected to a Bluetooth® enabled device.
My device is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry® device vibrates is not determined by the number of vibrations that you set in your sound profile, and there is no setting for the number of rings if you do not subscribe to voice mail. Your device vibrates or rings until the caller or the wireless network ends the connection.
User Guide Typing Typing Typing basics Cut, copy, and paste text With text highlighted, press the Menu key. 2. Click Cut or Copy. 3. Place the cursor where you want to insert the cut or copied text. 4. Press the Menu key. 5.
Typing input methods Switch typing input methods when you are typing To perform this task, the keyboard on your BlackBerry® device must display Arabic or Russian letters. When you are typing, press the Menu key. 2. Click Enable Multitap or Enable SureType.
Typing Guide in your language. Typing options Stop displaying contacts in the list that appears when you type By default, your BlackBerry® device recognizes contacts when you type them. On the Home screen or in a folder, click the Options icon. 2. Click Language.
• To stop checking spelling, press the Menu key. Click Cancel Spell Check. Correct spelling while you type By default, your BlackBerry® device underlines words that it does not recognize. Place the cursor in the underlined word. 2. Press the Menu key 3.
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User Guide Typing 2. Click the trackpad. 3. Perform one of the following actions: • To replace the misspelled word with a suggested spelling, click a word in the list that appears. • To close the list without selecting a word, press the Escape key. •...
About the custom dictionary You can add words to the custom dictionary so that your BlackBerry® device recognizes the word when you check spelling. Because SureType® technology uses the same dictionary, if you are using the Arabic or Russian input methods, words that you add to your custom dictionary are displayed in the list that appears when you type.
7. Click Save. Stop displaying contacts in the list that appears when you type By default, your BlackBerry® device recognizes contacts when you type them. On the Home screen or in a folder, click the Options icon. 2. Click Language.
Space key. Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.
User Guide Typing 3. Click an AutoText entry. 4. Change the AutoText entry. 5. Press the Menu key. 6. Click Save. Delete an AutoText entry On the Home screen or in a folder, click the Options icon. 2. Click AutoText. 3.
User Guide Typing Typing troubleshooting I cannot check spelling You can only check the spelling of text that you type. You can check spelling in English, German, Spanish, French, Dutch, Italian, Portuguese, Arabic, Danish, Greek, Norwegian, Russian, Swedish, Turkish, Afrikaans, Catalan, Czech, and Hungarian.
Language Change the display language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. On the Home screen or in a folder, click the Options icon.
5. Click Save. Change the voice dialing language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. On the Home screen or in a folder, click the Options icon.
Language Turn off the shortcut for switching typing input languages To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. On the Home screen or in a folder, click the Options icon.
User Guide Display and keyboard Display and keyboard Backlighting About backlighting The backlighting for the screen and keyboard is designed to adjust automatically so that you can use your device in various lighting conditions. Set the brightness of the backlighting On the Home screen or in a folder, click the Options icon.
4. Press the Menu key. 5. Click Download Images. Set owner information Owner information appears on your BlackBerry® device screen when the device is locked. On the Home screen or in a folder, click the Options icon. 2. Click Owner.
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User Guide Display and keyboard About organizing applications Application icons can appear on the Home screen or in a folder on the Home screen. To see more applications, press the Menu key. You can reorder application icons to change which icons appear first on the Home screen. You can also create and delete folders, customize the appearance of folders that you create, and move application icons into folders and out of folders.
User Guide Display and keyboard Delete an application folder On the Home screen, highlight an application folder. 2. Press the Menu key. 3. Click Delete. Set the number of icons that appear on the Home screen On the Home screen, click the Options icon. 2.
Turn on standby mode If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device. Press and hold the Lock key on the top of your device.
Display troubleshooting My device screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. To turn on the screen, click the trackpad or press a key.
Search for messages You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry®...
CAUTION: If you delete a message from the message search results, the message is also deleted from the email application on your computer or another integrated email account. Search for messages by contact or subject You can search for messages on your BlackBerry® device by contact or subject. On the Home screen, click the Messages icon. 2. Highlight a message.
User Guide Search Search for text in a message, in a file, or on a web page To search for text in a presentation, you must view the presentation in text view or in text and slide view. In a message, in a file, in an attachment, or on a web page, press the Menu key. 2.
To stop a search, press the Escape key. Search for contacts in your organization's address book To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. On the Home screen, click the Contacts icon.
User Guide Search Search shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. • To search for a contact in a list of contacts, type the contact name or initials separated by a space. •...
If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned them off, you can use the synchronization tool of the BlackBerry® Desktop Manager to synchronize your organizer data and email messages. For more information, see the BlackBerry Desktop Software Online Help.
To stop synchronizing organizer data over the wireless network, change the Wireless Synchronization field to No. About synchronization conflicts A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry® device and in the email application on your computer.
About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry® device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry® Desktop Manager.
Delete device data, third-party applications, or media card files Before you delete your BlackBerry® device data or media card files, consider backing up these items so that you have a copy on your computer. CAUTION: If you have turned on encryption, the process for deleting all device data can take up to an hour to complete. You cannot stop the process after you start it.
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I am not receiving email messages from personal folders on my computer If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online Help.
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You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
(a typical range is approximately 10 meters). For best results, keep your BlackBerry device within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry device is on the right side of your body, wear a Bluetooth enabled headset in your right ear.
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Connect to a paired Bluetooth enabled device To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with the Bluetooth enabled device. Your BlackBerry device might attempt to connect to the device automatically when Bluetooth technology is turned on and the devices are within range.
7. Press the Menu key. 8. Click Save. Delete a paired Bluetooth enabled device To perform this task, you must first disconnect your BlackBerry® device from the Bluetooth® enabled device. On the Home screen, click the Manage Connections icon. 2. Click Bluetooth Options.
This service allows you to connect your BlackBerry device to Bluetooth enabled devices that support the transfer of data such as media files. Dial-Up Networking (DUN) This profile allows you to use your BlackBerry device as a modem when it is connected to a Bluetooth enabled computer that is running BlackBerry Desktop Software. Audio Source (A2DP) This profile allows you to output audio from your BlackBerry device to Bluetooth enabled devices that support stereo audio such as stereo headsets, speakers, and car kits.
Bluetooth technology If your BlackBerry device uses a SIM card, this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your device so that you can make and receive calls using the car kit. When you use this feature, data services (browser service, and email messages, PIN messages and MMS messages) are not available on your device, and phone services are accessible only through the car kit.
Bluetooth technology 2. Click Bluetooth Options. 3. Press the Menu key. 4. Click Options. 5. In the Device Name field, type a name for your BlackBerry® device. 6. Press the Menu key. 7. Click Save. Turn off Bluetooth connection notification On the Home screen, click the Manage Connections icon.
7. Click Save. Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry® device, your device attempts to connect to the last Bluetooth® enabled device you used. On the Home screen, click the Manage Connections icon.
• If you do not know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device. • If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time.
If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless service provider.
6. Click Save. Prevent others from tracking your location If your email account uses a BlackBerry® Enterprise Server, your administrator might be able to track the location of your BlackBerry device. For more information, contact your administrator. On the Home screen or in a folder, click the Options icon.
• To specify a location for a contact, type the contact name in the Enter (or Select) Start Location field. • To specify your current location, if your BlackBerry® device has an internal GPS receiver or is paired with a Bluetooth® enabled GPS receiver, click Where I Am.
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• To view a location for a contact, type the contact name in the Find field. • To specify your current location, if your BlackBerry® device has an internal GPS receiver or is paired with a Bluetooth® enabled GPS receiver, click Where I Am.
9. Click Lookup Address. Show or hide a layer on a map You can set your BlackBerry® device to display routes and locations that you have viewed recently on a map, as well as routes and locations that you have bookmarked.
User Guide Maps Pan a map On a map, slide your finger in any direction on the trackpad. Maps bookmarks Add a bookmark for a location or route On the Home screen, click the Maps icon. 2. On a map, press the Menu key. 3.
Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver. On a map, press the Menu key.
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User Guide Maps View status information at the top of a map You can view the battery power level, wireless coverage level indicators, the time, and satellite and Bluetooth® connection information at the top of maps. On a map, press the Menu key. 2.
Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry® device loads a new map or when your device is not connected to the wireless network. If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network.
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User Guide Maps Feature availability, 9...
About multitasking Your BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact. While you are playing a song, you might want to switch to the messages application to reply to a message.
Using an existing PayPal® account, you can buy and download items over the wireless network to your device. Items that you buy are stored in BlackBerry App World on the My World screen. To download BlackBerry App World, visit www.blackberryappworld.com.
About social networking applications You can use social networking applications on your BlackBerry® device to stay connected with your social networking contacts. Depending on the social networking application, you might be able to send messages, share pictures, change your status, and more.
Legal notice, 324 Delete a third-party application If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to delete some third-party applications. For more information, contact your administrator. On the Home screen or in a folder, highlight a third-party application.
I cannot add, update, or return to the previous version of an application Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your device has enough memory to add or update the application.
The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of device data, and the number of applications on your BlackBerry device. You cannot use your device or make emergency calls when the update is in progress.
Delete the previous version of the BlackBerry Device Software If you update your BlackBerry® Device Software, the previous version of the software might be stored on your BlackBerry device for up to 30 days. To increase the amount of application memory on your device, you can remove the previous version manually.
BlackBerry Device Software The first time that you visit the update web site, you download the BlackBerry® Application Loader to your computer, allowing you to update your software without connecting to the wireless network and without contributing to data usage in your wireless service plan.
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My device does not have enough available memory to update the BlackBerry Device Software Try performing the following actions: • Delete media files, display languages, or third-party applications that you do not use. • Transfer media files that you have stored in the BlackBerry® device memory to a media card.
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, MMS messages, and browser service) on your BlackBerry® device so that only phone and SMS text messaging are available. You can also set your device to turn off data services when roaming.
User Guide Wireless network coverage Wireless networks that your device connects to For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product Information booklet for your device. BlackBerry device Networks BlackBerry® Bold™ 9700 smartphone •...
Your device is accessing BlackBerry services (for example, UMA, if supported, or email service) over a Wi-Fi® connection. White: Your connection to the Wi-Fi network is turned on, but your device does not have access to BlackBerry services (for example, UMA, if supported, or email service) over a Wi-Fi connection.
For more information about roaming and roaming fees, contact your wireless service provider. Switch wireless networks manually To perform this task, your wireless service plan must include this service and your BlackBerry® device must be connected to a GSM® or UMTS® network.
If your device includes Wi-Fi® support, a dimmed Wi-Fi logo with a network name displayed at the top of the screen indicates that your device is connected to a Wi-Fi network but does not have access to BlackBerry services such as email messaging and internet browsing over the Wi- Fi connection.
Depending on your BlackBerry® device model and wireless network, this feature might not be supported. Try performing the following actions: • If your BlackBerry® device uses a SIM card, verify that your SIM card is inserted in your device correctly.
I cannot synchronize a certificate Verify that the certificate synchronization tool of the BlackBerry® Desktop Manager is installed on your computer. If the certificate synchronization tool is not installed on your computer, re-install the BlackBerry® Desktop Software. For more information about installing the...
About connecting to a Wi-Fi network If you are in a Wi-Fi® coverage area and your wireless service plan supports it, you can connect to a Wi-Fi network so that your BlackBerry® device uses the Wi-Fi network instead of the mobile network to send and receive email messages, visit web pages, and so on.
4. Click the access point or router that is enabled with Wi-Fi Protected Setup. 5. In the dialog box that appears, click Next. Your BlackBerry® device creates and displays a PIN. 6. On your access point or router administration screen, type the PIN.
To change your Wi-Fi network options later, on the Home screen, click the Manage Connections icon. Click Wi-Fi Options. About Wi-Fi profiles When you connect to a Wi-Fi® network, you can save the connection information in a Wi-Fi profile so that your BlackBerry® device connects to the Wi-Fi network automatically next time.
4. Press the Menu key. 5. Click Disable. To allow your BlackBerry® device to connect to the Wi-Fi network again, highlight the Wi-Fi® profile and press the Menu key. Click Enable. Turn off the prompt that appears for hotspots and Wi-Fi networks that you connect to manually If a known hotspot requires you to log in manually or if you have saved a Wi-Fi®...
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If necessary, type the user password that you use to connect to the Wi-Fi network. CA certificate: Set the root certificate that your BlackBerry® device should use to verify that it is connecting to the correct Wi-Fi network. Client certificate:...
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If your SIM card has more than one IMSI, set the IMSI that you use to connect to the Wi-Fi network. Wi-Fi profile IP and DNS options Automatically obtain IP address and DNS: Set whether your BlackBerry® device receives a routable IP address, a subnet mask, DNS settings, and a gateway address from the Wi- Fi® network. IP Address: Type the IP address for your device.
Set your device to connect to a specific Wi-Fi network By default, your BlackBerry® device regularly scans for Wi-Fi® networks and automatically connects to the network that has the highest priority in the Saved Wi-Fi Profiles list. You can choose to scan for and connect to only one of your saved Wi-Fi networks.
• Verify that the connection options in the Wi-Fi setup application are correct. If you have already verified these options, verify that the advanced connection options for the Wi-Fi network are correct. • If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your BlackBerry device to scan for available Wi-Fi networks.
Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, press and hold the Power key or Power/ Lock key on the top left of your device.
Format the device memory or a media card If you format the BlackBerry® device memory or a media card, all the files in the device memory or on the media card are deleted. Depending on your device model, you might not be able to format your device memory.
The application memory on my device is low When the application memory available on your BlackBerry® device is low, your device displays a dialog box that lists applications and languages that you do not use frequently. You can delete applications and languages in this list.
If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the contact list on your BlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change.
Depending on your wireless service provider and wireless network, this feature might not be supported. If your BlackBerry® device uses a SIM card and you set your SIM card to store SMS text messages, your SMS text messages still appear in the messages application.
About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® device. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type the PIN code.
About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen.
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Delete device data, third-party applications, or media card files Before you delete your BlackBerry® device data or media card files, consider backing up these items so that you have a copy on your computer. CAUTION: If you have turned on encryption, the process for deleting all device data can take up to an hour to complete. You cannot stop the process after you start it.
User Guide Security Password keeper About the password keeper Use the password keeper to store all your passwords in one place. The password keeper is designed to protect your passwords with a password keeper password. When you type this password, the password keeper decrypts your passwords. You can also use the password keeper to generate random passwords that contain numbers, letters, and symbols.
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User Guide Security View a password in the password keeper In the password keeper, click a password. Change a password in the password keeper On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3.
About encrypting data in the device memory When encryption for the device memory is turned on, your BlackBerry® device uses a private key to encrypt data as it is stored on your device, including data that your device receives when it is locked. Your device decrypts data as you access it.
About file encryption File encryption is designed to protect files that you store in the BlackBerry® device memory and on a media card that can be inserted in your device. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates, your device password, or both.
Security Set encryption strength If encryption of data in the device memory is turned on, you can set the strength of the encryption that your BlackBerry® device uses to protect data that you receive when your device is locked. On the Home screen or in a folder, click the Options icon.
4. Click Memory Cleaning. 5. Perform any of the following actions: • To prevent your BlackBerry® device from deleting sensitive data when you insert your device in a holster, change the Clean When Holstered field to No. • To prevent your device from deleting sensitive data when your device remains idle for a specified period of time, change the Clean...
User Guide Security • To change how long your device waits after you stop using it before it deletes sensitive data, change the Idle Timeout field. 6. Press the Menu key. 7. Click Save. Delete sensitive application data from the temporary device memory On the Home screen or in a folder, click the Options icon.
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When you enroll with a certificate authority profile, the latest certificate is downloaded to your BlackBerry device and added to your certificate list. The certificate authority profiles shows the status of the certificate. If the certificate is scheduled to expire soon you can re-enroll with the certificate authority profile to receive an updated certificate.
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This field displays the trust status of the certificate chain. A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry® device), or not trusted (the certificate is not explicitly trusted and the root certificate in the certificate chain is not trusted or does not exist on your device).
To view all the certificates on your BlackBerry® device, press the Menu key. Click Show All Certs. Send a certificate When you send a certificate, your BlackBerry® device sends the public key, but does not send the corresponding private key. On the Home screen or in a folder, click the Options icon.
Status indicators for certificates and certificate authority profiles Status indicators for certificates The certificate has a corresponding private key that is stored on your BlackBerry® device or a smart card. The certificate chain is trusted and valid, and the revocation status of the certificate chain is good.
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• To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the certificate authority or CRL servers.
User Guide Security Certificate revocation reasons Unknown: The revocation reason does not match any of the predefined reasons. Key Compromise: A person who is not the key subject might have discovered the private key value. CA Compromise: Someone might have revealed the private key of the certificate issuer. Change in Affiliation: The certificate subject no longer works for the organization.
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10. Press the Menu key. 11. Click Save. When you add a certificate, your BlackBerry® device uses the certificate subject as the name for the certificate. Turn off the fetch status prompt that appears when you add a certificate to the key store On the Home screen or in a folder, click the Options icon.
User Guide Security Change how often a certificate authority profile checks certificate status Depending on your organization, you might be able to change how often a certificate authority profile checks the status of its certificate. If the certificate is scheduled to expire soon you can re-enroll with the certificate authority profile to receive an updated certificate. On the Home screen or in a folder, click the Options icon.
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User Guide Security 8. Press the Menu key. 9. Click Search. 10. Click a PGP key. 11. Click Add PGP Key to Key Store. Download a personal PGP key from the PGP Universal Server On the Home screen or in a folder, click the Options icon. 2.
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This field displays the trust status of the PGP key. A PGP key can be explicitly trusted (the PGP key itself is trusted), implicitly trusted (the PGP key is associated with a private key on your BlackBerry® device), or not trusted (the PGP key is not explicitly trusted and is not associated with a trusted PGP key on your device, and a chain of digital signatures to a trusted key does not exist).
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7. Click Delete. Clear the PGP data cache The PGP® data cache contains cached PGP public keys and the PGP® Universal Server policy that your BlackBerry® device downloads from the PGP Universal Server. On the Home screen or in a folder, click the Options icon.
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7. Click Trust or Distrust. Revoke a PGP key If you revoke a PGP® key, the PGP key is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the PGP® Universal Server.
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11. Click Save. When you add a PGP® key, your BlackBerry® device uses the name that the PGP® Universal Server set for the key when it generated the key. Turn off the fetch status prompt that appears when you add a PGP key to the key store On the Home screen or in a folder, click the Options icon.
• Verify that your organization permits you to download PGP® keys from an LDAP certificate server. For more information, contact your administrator. • If you changed the connection type that your BlackBerry® device uses to connect to an LDAP certificate server, try using the default connection type.
Specify whether you must log in to the certificate server. Connection Type: Specify whether your BlackBerry® device uses an SSL connection or a TLS connection to connect to the certificate server. Connection options for OCSP and CRL servers Friendly Name: Type a display name for the certificate server.
7. Click Delete. Key stores About the key store The key store on your BlackBerry® device might store the following items. To access these items in the key store, you must type a key store password. • personal certificates (certificate and private key pairs) •...
6. Press the Menu key. 7. Click Save. To access private keys after your BlackBerry® device deletes the key store password, you must type your key store password. Add contacts to your contact list automatically when you add items to the key store On the Home screen or in a folder, click the Options icon.
Turn off automatic backup and restore of key store data By default, items in the key store on your BlackBerry® device are backed up or restored when you back up or restore your device data. If you do not want to back up your private key to or restore your private key from your computer for security reasons, you can turn off automatic backup and restore of key store data.
You can use a smart card for two-factor authentication when you unlock your device, or you can use a software token for two-factor authentication when you use your device with RSA® software as a hardware token. If you have a Wi-Fi® enabled BlackBerry device, you can also use a software token for two-factor authentication when you log in to a VPN or connect to a Wi-Fi network.
Wi-Fi network Turn on two-factor authentication To perform this task, you must have set a password for your BlackBerry® device and have the smart card password that you received with your smart card. On the Home screen or in a folder, click the Options icon.
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About smart password entry If you use advanced authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field.
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If you have encryption for data in the BlackBerry device memory turned on and your smart card reader supports this feature, you might be able to use a certificate from the smart card to encrypt the encryption keys on your device.
About software tokens You might need a software token to log in to a VPN. If you have a Wi-Fi® enabled BlackBerry® device, you might also need a software token to connect to your organization's network using a Wi-Fi network. A software token includes a token code that your device regenerates periodically and a PIN.
About VPN profiles A VPN profile contains the information that you require to log in to a VPN. If you have a Wi-Fi® enabled BlackBerry® device and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network.
11. Click Save. Change the software token for a VPN profile To perform this task, the software token that you want to use must be installed on your BlackBerry® device. For more information, contact your administrator. On the Home screen or in a folder, click the Options icon.
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About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection.
Set permissions for a third-party application Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry® device. For more information about how changing these permissions might affect the operation of the applications on your device, contact your wireless service provider or administrator.
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Interaction permissions for third-party applications Cross Application Communication: Specify whether third-party applications can communicate and share data with other applications on your BlackBerry® device. Device Settings: Specify whether third-party applications can turn on or turn off your device or change device options, such as display options.
Security troubleshooting I cannot download a certificate If you changed the connection type that your BlackBerry® device uses to connect to the LDAP or DSML certificate server, try switching to the default connection type. I cannot unlock my device using my smart card Try performing the following actions: •...
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My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password.
Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry®...
About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report.
Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.
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Set a default recipient for Wi-Fi diagnostic reports If you set a default recipient, each time that you submit a Wi-Fi® diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient.
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User Guide Service books and diagnostic reports 10. Click Save.
Accessibility options Accessibility options About accessibility options BlackBerry® devices include many features that facilitate use by persons with disabilities. For more information about accessibility options, visit www.blackberry.com/accessibility. Display closed captions in videos You can turn on closed captioning so that text displays on the screen when you play video files that support closed captioning.
Turn on event sounds Event sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your device.
About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
Accessibility options About hearing aid mode In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils.
• To ignore the suggestions, keep typing. Predict words as you type You can set your BlackBerry® device to display a list of suggested words as you type. On the Home screen or in a folder, click the Options icon.
User Guide BrickBreaker BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. If the ball hits the paddle, a brick, or the top of the game board 50 times on any level, the bricks descend one space each time that you hit the ball with the paddle.
To shoot the laser or gun, press the Space key. Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. • To decrease the volume, press the Volume Down key on the right side of your device.
User Guide BrickBreaker 3. Click Options. 4. Perform any of the following actions: • To set the paddle speed, set the Paddle movement speed field. • To accelerate the paddle as you slide your finger on the trackpad, select the acceleration check box. 5.
User Guide Word Mole game Word Mole game Word Mole game basics About the Word Mole game The object of the Word Mole™ game is to form words using the letters in the garden. If you form a word using letters that are directly above, below, or beside each other in the garden, you receive new letters which you can use to form new words.
Use time bonus letters in a word to gain bonus time. Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. • To decrease the volume, press the Volume Down key on the right side of your device.
User Guide Word Mole game 3. Click Resume Game. 4. Click a game. Submit a score to the Leaderboard on the Word Mole game web site At the end of a single-player game, you might be prompted to submit your score. If you do not submit your score when prompted, you can submit your score at a later time.
Word Mole game troubleshooting I cannot connect to a multiplayer game Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If you are the game organizer, try resending the invitation. •...
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User Guide Word Mole game Some words that I submit are not recognized Some less common words might not be in the dictionary on your BlackBerry® device. Try submitting more commonly used words.
BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry® Connect™ software, a device with BlackBerry® Built-In™ software, or a device that is running the BlackBerry® Application Suite. BlackBerry enabled devices provide users with access to BlackBerry device applications and BlackBerry services.
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User Guide Glossary DSML Directory Service Markup Language DSML certificate server A BlackBerry® device uses a DSML certificate server to search for and download certificates. EAP-FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunneling EAP-SIM Extensible Authentication Protocol Subscriber Identity Module...
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A private key is a key that only the certificate subject can use. Private key information is not distributed publically. BlackBerry® devices use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive.
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Glossary A public key is a key that people other than the certificate subject can use. BlackBerry® devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects.
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User Guide Glossary teletype Unlicensed Mobile Access virtual private network wide area network Wireless Application Protocol Wired Equivalent Privacy Wireless Markup Language Wi-Fi Protected Access WTLS Wireless Transport Layer Security...
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Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights.
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User Guide Legal notice 4,901,307 5,490,165 5,056,109 5,504,773 5,101,501 5,506,865 5,109,390 5,511,073 5,228,054 5,535,239 5,267,261 5,544,196 5,267,262 5,568,483 5,337,338 5,600,754 5,414,796 5,657,420 5,416,797 5,659,569 5,710,784 5,778,338 Copyright (c) 1999-2006, The Board of Trustees of the University of Illinois All Rights Reserved. Iperf performance test Mark Gates Ajay Tirumala...
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OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BlackBerry® Bold™ 9700 smartphone model number: RCM71UW or RCN71UW This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the European Community.