Inter-Tel Axxess User Manual page 96

Logging In and Out of ACD Hunt Groups
Agents can log in to and out of the ACD hunt group at any time. While logged in, the
agent receives calls through the ACD hunt group. When the agent is logged out, calls
to that ACD hunt group bypass the agent.
To log in to all of your ACD hunt groups at once using the ACD Agent Login/
Logout feature code:
Enter
3
LOGGED IN TO ALL ACDS, and you hear a confirmation tone.
NOTE:
This feature code acts as a toggle. If you were already logged in, the display
shows AGENT LOGGED OUT OF ALL ACDS, and you hear a confirmation tone.
To log in to one or more hunt groups using the ACD Agent Login feature code:
1. Enter
2. EITHER, Enter the desired ACD hunt group number.
OR, Click
at once. The display shows AGENT LOGIN AGENT ID.
If you entered an invalid hunt group number, the display shows NOT AN ACD
HUNT GROUP, and you hear repeating tones.
3. Do one of the following:
•
To log into ACD hunt group(s) using Agent IDs: Enter your Agent ID.
The display shows AGENT LOGGED INTO ALL ACDS. You are logged
into the ACD hunt group(s) that you requested that use the Agent ID you
entered in this step.
NOTE:
repeating tones, and the display shows DIFFERENT AGENT ID ALREADY
USED. You must have the other agent log out before you can use that phone.
•
To log into ACD hunt group(s) that do not use Agent IDs: Click
press the minus (-) key. The display shows AGENT LOGGED INTO ALL
ACDS. You are logged into the ACD hunt group(s) that you requested that
do not use Agent IDs.
If you were already logged in, the display shows ALREADY LOGGED INTO
<hunt group>.
If you are not a member of the entered hunt group, the display shows NOT AN
AGENT IN THIS HUNT GROUP, and you hear repeating tones. Start over.
4. Click
groups, if necessary.
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and enter your Agent ID, if necessary. The display shows AGENT
2 8
. The display shows AGENT LOGIN ACD NUMBER.
3 2 6
or press the minus (-) key to log in to all of your ACD hunt groups
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If another Agent ID is already logged in at this phone, you hear
to hang up. Repeat this procedure to log into additional ACD
SPKR
Axxess Desktop SoftPhone User Guide
or
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