Putting A Call On Hold; Performing A Call Transfer - AudioCodes MP-20x User Manual

7.3

Putting a Call on Hold

To place the remote party on hold when 'Flash only' is configured:
1. During a call, press 'Flash' on the phone; the phone plays a dial tone. At this point you
can initiate a second call by dialing another party's number.
Note:
To place the remote party on hold when 'Flash + digits sequence' is
configured:
1. Press the 'Flash' key and then the '1' key on the phone; the phone plays a dial tone. At
this point you can initiate a second call by dialing another party's number.
2. To cancel the hold state and resume the previous phone call, press 'Flash' and then
'1'.
For configuring parameters for placing a call on hold, refer to 'Configuring Dialing
Parameters' on page 43.
7.4

Performing a Call Transfer

To transfer an existing call with (B) to a third party (C) when 'Flash only'
is configured:
1. During a call with party B, press 'Flash'; Party B is placed on hold and you'll hear a dial
tone.
2. Dial party C's number.
3. You can wait for C to answer or not.
4. On hook; you've transferred B to C.
To transfer an existing call with (B) to a third party (C) when 'Flash +
digits sequence' is configured:
1. During a call with party B, press 'Flash' and then the '1' key on the phone; Party B is
placed on hold and you'll hear a dial tone.
2. Dial party C's number.
3. You can wait for C to answer or not.
4. Press the 'Flash' key and then the '2'; you've transferred B to C; a warning tone is
heard.
For configuring call transfer, refer to 'Configuring Dialing Parameters' on page 43.
MP-20x Telephone Adapter
If you press 'Flash' again before the other party answers, you'll revert to the
original call. If, however, the other party answers and you press 'Flash', a 3-
way conference is established.
68
User's Manual
Document #: LTRT-50609