AudioCodes MP-20 Series Frequently Asked Questions Manual
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AudioCodes MP-20 Series Frequently Asked Questions Manual

AudioCodes MP-20 Series Frequently Asked Questions Manual

Telephone adapter
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AudioCodes™
MP-20x Telephone Adapter
Frequently Asked Questions (FAQs)

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Summary of Contents for AudioCodes MP-20 Series

  • Page 1 AudioCodes™ MP-20x Telephone Adapter Frequently Asked Questions (FAQs)
  • Page 2 AudioCodes Customer Support Page 2...

  • Page 3: Table Of Contents

    AudioCodes Customer Support Table of Contents Introduction ........................ 6   Frequently Asked Questions ..................7   Web Access ........................7  How must I configure my PC in order to connect to the MP-20x Web interface? ..7     Why can’t I access MP-20x Web interface when my PC is connected to the LAN? . 7  ...
  • Page 4 AudioCodes Customer Support List of Figures Figure 1: MP-20x IP Address Pool Allocated to LAN Hosts ..............7   Figure 2: Enabling Remote Administration (WAN) in the Remote Administration Screen ..... 8   Figure 3: Selecting Internet Connection Type in the Web Interface ............9  ...
  • Page 5 Document #: LTRT-32301 Date Published: February-18-2009 Trademarks AC logo, Ardito, AudioCoded, AudioCodes, AudioCodes logo, CTI², CTI Squared, InTouch, IPmedia, Mediant, MediaPack, MP-MLQ, NetCoder, Netrake, Nuera, Open Solutions Network, OSN, Stretto, 3GX, TrunkPack, VoicePacketizer, VoIPerfect, What's Inside Matters, Your Gateway To VoIP, are trademarks or registered trademarks of AudioCodes Limited.

  • Page 6: Introduction

    Software upgrade Telnet/advanced configuration For further information regarding MP-20x, you can refer to the following Web URL: http://www.audiocodes.com/products/mediapack-20x. If you have any questions that are not addressed in this document, please contact AudioCodes Customer Support for further assistance. Page 6...

  • Page 7: Frequently Asked Questions

    AudioCodes Customer Support Frequently Asked Questions Web Access How must I configure my PC in order to connect to the MP-20x Web interface? For an explanation on configuring your PC for connection to MP-20x Web interface, refer to Section “Configuring Network Parameters” in LTRT-52702 MP-20x FXS Telephone Adapter Quick Installation Guide.

  • Page 8: Q3: Why Can't I Access The Mp-20X Web Interface While Connected To The Wan

    AudioCodes Customer Support Why can’t I access the MP-20x Web interface while connected to the WAN? By default, access to the Web interface from the WAN is disabled. To enable access from the WAN: Logon to the Web interface from the LAN.

  • Page 9: Q6: Can I Use Different Types Of Internet Connections Such As L2Tp, Pptp, And Pppoe

    AudioCodes Customer Support Can I use different types of Internet connections such as L2TP, PPTP, and PPPoE? Yes. To change the Internet connection type: Logon to the Web interface from the LAN. Access the ‘Quick Setup’ screen (Quick Setup menu).

  • Page 10: Default Configuration

    AudioCodes Customer Support Default Configuration How do I restore MP-20x to factory default settings? You can restore MP-20x to default settings using one of the following methods: Web interface: Logon to the Web interface. Access the ‘Restore Defaults’ screen (Advanced menu > Restore Defaults icon).

  • Page 11: Sip Configurations

    AudioCodes Customer Support SIP Configurations Which SIP parameters do I have to configure for MP-20x? For configuring SIP parameters for MP-20x, refer to the following documents: LTRT-52702 MP-20x FXS Telephone Adapter Quick Installation Guide, Section “Configuring VoIP Parameters” LTRT-50606 MP-20x Telephone Adapter User's Manual Ver. 2.6.2, Chapter 5, “Configuring VoIP Parameters”...

  • Page 12: Voip Troubleshooting

    AudioCodes Customer Support VoIP Troubleshooting How do I troubleshoot SIP calls? To troubleshoot SIP calls: Telnet MP-20x from the LAN. Run the following command: voip_set_log_level 1 Figure 6: Defining Log Level using Telnet Logon to the Web interface. Access the ‘System Monitoring’ screen (System Monitoring menu), and then select the...

  • Page 13: Q2: Why Do I Hear A Fast Busy Tone After I Pick Up The Phone (Even Though All Sip Parameters Have Been Configured)

    AudioCodes Customer Support Why do I hear a fast busy tone after I pick up the phone (even though all SIP parameters have been configured)? The fast busy tone heard after the phone is off-hooked may be caused by the following: The SIP user is not registered.

  • Page 14: Q3: Why Do I Hear A Fast Busy Tone When Making Outgoing Calls (Even Though Sip Parameters Have Been Configured)

    AudioCodes Customer Support Why do I hear a fast busy tone when making outgoing calls (even though SIP parameters have been configured)? The fast busy tone may be caused by the Proxy server not been configured with a domain name: To configure the Proxy with a domain name: Logon to the Web interface.

  • Page 15: Regional Settings

    AudioCodes Customer Support Regional Settings The ring back tone and busy tone are unfamiliar. How can I adjust my call progress tone? To suite your call progress tones to your geographical location, perform the following: Logon to the Web interface.

  • Page 16: Bandwidth

    AudioCodes Customer Support Bandwidth How can I reduce bandwidth utilization for calls from MP-20x? It is recommended to use the coder G.729 to reduce bandwidth utilization to the minimum. To select a lower bit-rate codec: Logon to the Web interface.

  • Page 17: Q2: How Can I Improve Voice Quality When Using Emule/Bittorrent On A Pc Behind Mp-20X

    AudioCodes Customer Support How can I improve voice quality when using Emule/BitTorrent on a PC behind MP-20x? You must configure MP-20x to prioritize voice packets over data packets. Logon to the Web interface. Open the ‘Traffic Shaping’ screen (QoS menu > Traffic Shaping tab).

  • Page 18: Functionalities

    AudioCodes Customer Support Functionalities Does MP-20x support special services such as call forwarding, conference calls, and do-not-disturb? Yes, MP-20x supports the following supplementary services: Call waiting Call forwarding Do-not-disturb Three-way conferencing Message waiting indication (MWI) Stutter tone These services are configured in the Web interface’s ‘Services’ screen (Voice Over IP menu >...

  • Page 19: Q2: What Types Of Fax Transport Methods Are Supported By Mp-20X

    AudioCodes Customer Support What types of fax transport methods are supported by MP-20x? MP-20x supports the following fax transport types: Transparent T.38 Voice-Band Data Bypass The fax transport method is configured in the Web interface’s ‘Voice and Fax’ screen (Voice Over IP menu >...

  • Page 20: Q3: How Do I Make A Three-Way Conference Call (Using Flash Hook Only)

    AudioCodes Customer Support How do I make a three-way conference call (using Flash Hook Only)? To make a 3-way conference call: Make a call to A, and then press the flash hook button. Make a call to B, and then press the flash hook button again.

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