Putting A Call On Hold; Transferring A Call - AudioCodes MP-20 Series User Manual

10.3

Putting a Call on Hold

The procedure below describes how to put a call on hold. This depends on how you
configured the flash-hook functionality, using the 'Flash keys sequence style' parameter in
Section 9.2 on page 82.

To put the remote party on hold when 'Flash only' is set:

During a call, press the flash key button on your phone; a dial tone is heard. At this
point you can initiate a second call by dialing another party's number.
Note: If you press the flash key button again before the second party answers, the call is
established with the original call. If, however, the second party answers and you press
the flash key button, a 3-way conference is established.

To put the remote party on hold when 'Flash + digits sequence' is set:
1. Press the flash key button key and then press the '1' key on your phone; the phone
plays a dial tone. At this point you can initiate a second call by dialing another party's
number.
2. To cancel the hold state and resume the previous phone call, press the flash key
button and then press '1'.
10.4

Transferring a Call

The procedure below describes how to transfer an established call to another destination.
This depends on how you configured the flash-hook functionality, using the 'Flash keys
sequence style' parameter in Section

To transfer a call when 'Flash only' is set:
1. During a call with party B, press the flash key button on your phone; party B is placed
on hold and a dial tone is heard.
2. Dial party C's number.
3. You can wait for C to answer or not.
4. On-hook your phone; party B is now transferred to party C.

To transfer a call when 'Flash + digits sequence' is set:
1. During a call with party B, press the flash key button and then press the '1' key on the
phone; party B is placed on hold and a dial tone is heard.
2. Dial party C's number.
3. You can wait for C to answer or not.
4. Press the flash key button key and then press '2'; party B is transferred to party C (and
a warning tone is heard).
User's Manual
MP-20x Multimedia Home Gateway
9.2 on page 82.
112 Document #: LTRT-50614