Tech Support; Recording Proxyserver Information; Contacting Tech Support Via E-Mail - Multitech ProxyServer MTPSR3-200 User Manual

Tech Support

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out
of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800-972-
2439. Please fill out the ProxyServer information (below), and have it available when you call. If your
ProxyServer requires service, the tech support specialist will guide you on how to send in your
equipment (refer to the next section).

Recording ProxyServer Information

Please fill in the following information on your ProxyServer. This will help tech support in answering
your questions. (The same information is requested on the Warranty Registration Card.)
Model No.: _________________________
Serial No.: _________________________
Software Version: ____________________
The model and serial numbers are on the bottom of your ProxyServer.
Please note the status of your ProxyServer beofre calling tech support. You should include LED
indicators, screen messages, diagnostic test results, problems with a specific application, etc. Use
the space below to note the status:
________________________________________________________________________________________________________
________________________________________________________________________________________________________
________________________________________________________________________________________________________
________________________________________________________________________________________________________
______________________________________________________________________________________________________________
______________________________________________________________________________________________________
________________________________________________________________________________________________________
______________________________________________________________________________________________________________
______________________________________________________________________________________________________

Contacting Tech Support via E-mail

If you prefer to receive service on-line, via the Internet, you can contact Tech Support via e-mail at
the following address:
http://www.multitech.com/_forms/email_tech_support.htm
MTPSR3-200
Chapter 9 - Service, Warranty and Tech Support
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