Lockups And Software Problems - Dell GX620 - 3.6GHz Desktop 1GB RAM 80GB Windows XP SFF User Manual

C
HECK THE KEYBOARD CABLE
• Ensure that the keyboard cable is firmly connected to the computer.
• Shut down the computer, reconnect the keyboard cable as shown in the Quick Reference Guide for your
computer, and then restart the computer.
• Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.
• Remove keyboard extension cables and connect the keyboard directly to the computer.
T — Connect a properly working keyboard to the computer, and try using the keyboard.
EST THE KEYBOARD
If the new keyboard works, the original keyboard is faulty.
R D D
UN THE ELL IAGNOSTICS
C
HECK FOR SOFTWARE AND HARDWARE CONFLICTS

Lockups and Software Problems

CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
NOTE:
If you installed a unique image on your computer or if you had to reinstall your operating
system, run the DSS utility. DSS is available on your Drivers and Utilities CD and at support.dell.com.
NOTE:
You must use Microsoft
XP.
The computer does not start up
C D
HECK THE IAGNOSTIC
E
NSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL
OUTLET
The computer stops responding
NOTICE:
You might lose data if you are unable to perform an operating system shutdown.
—
® ®
Windows XP Service Pack 1 or later when you reinstall Windows
L
IGHTS
287
Solving Problems