Keyboard Problems; Lockups And Software Problems - Dell XPS M2010 Owner's Manual

2. Click System to open the System Properties window.
3. Click the Hardware tab, then click Device Manager.
If your IEEE 1394 device is listed, Windows recognizes the device.
If you have problems with a Dell-provided IEEE 1394 device —
If you have problems with an IEEE 1394 device not provided by Dell —
Contact Dell (see Contacting Dell) or the IEEE 1394 device manufacturer.
Ensure that the IEEE 1394 device is properly inserted into the connector
Keyboard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Fill out the Diagnostics Checklist (see
NOTE: Use the wireless keyboard when running the Dell Diagnostics or the system setup program. When you attach an external keyboard, the wireless
keyboard remains fully functional.

Keyboard problems

Computer base does not recognize wireless keyboard —
Run the keyboard diagnostics tests —
keyboard, contact Dell. See Contacting
Unexpected characters
Disable the numeric keypad — Press <Num Lk> to disable the numeric keypad if numbers are displayed instead of letters. Verify that the numbers lock light is
not lit.
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
The computer does not start up
Ensure that the AC adapter is firmly connected to the computer and to the electrical outlet.
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
Turn the computer off —
If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds
until the computer turns off. Then restart your computer.
Diagnostics Checklist) as you perform the various checks.
See Pairing the
Run the PC-AT Compatible Keyboards tests in the Dell Diagnostics. See
Dell.
Keyboard.
Dell Diagnostics. If the tests indicate a defective