Locating Component Serial Numbers - Juniper ERX - RELEASE 11.1.X HARDWARE GUIDE 03-23-2010 Hardware Manual

ERX 11.1.x Hardware Guide
3.

Locating Component Serial Numbers

Before contacting Juniper Networks to request a Return Materials Authorization
(RMA), you must find the serial number on the chassis or component. To list all the
chassis modules and their serial numbers, enter the following command:
You can also find the serial numbers on the modules. ID stickers are usually applied
near the ejector. See Figure 59 on page 141.
Fan trays are not listed in the show hardware command output. ERX7xx model and
ERX14xx model fan trays have stickers on the faceplate. For the ERX310 router, you
must remove the fan tray to view the serial number ID sticker.
140
Locating Component Serial Numbers
Provide the following information in your e-mail message or during the telephone
call:
Part number and serial number of component
Your name, organization name, telephone number, and fax number
The shipping address for the replacement component, including contact
name and phone number
Description of the failure
The support representative validates your request and issues an RMA number
for return of the component.
Pack the routing node or component for shipment, performing the procedure
described in "Returning Products for Repair or Replacement" on page 142.
host1#show hardware