Contacting Customer Support; Locating Ctp Component Serial Numbers - Juniper CTP2000 Series Hardware Documentation

CHAPTER 24

Contacting Customer Support

Contacting Customer Support
Related
Documentation

Locating CTP Component Serial Numbers

Related
Documentation
Copyright © 2017, Juniper Networks, Inc.
Contacting Customer Support on page 133
Locating CTP Component Serial Numbers on page 133
Information You Might Need to Supply to JTAC on page 134
See the Juniper Networks Web site for complete customer service information:
http://www.juniper.net/support/guidelines.html
For your convenience, we provide multiple options for requesting and receiving technical
support from the Juniper Networks Technical Assistance Center (JTAC):
By the Web using Juniper Networks, Inc. Case Manager:
https://www.juniper.net/cm/index.jsp
By telephone:
From the US, Canada, and Mexico at 1–888–314–JTAC
From all other locations at 408–745–9500
Return Procedure on page 127
Locating CTP Component Serial Numbers on page 133
Information You Might Need to Supply to JTAC on page 134
Returning CTP Products for Repair or Replacement on page 127
Before contacting Juniper Networks to request a Return Materials Authorization (RMA),
you must find the serial number on the chassis or component.
Serial numbers are located on the modules. ID labels are usually applied near the ejector.
Contacting Customer Support on page 133
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