If You Detect Or Suspect Damage; Contacting Juniper Networks; The Next Step - Juniper ERX - RELEASE 11.1.X HARDWARE GUIDE 03-23-2010 Hardware Manual

If You Detect or Suspect Damage

If you detect or suspect damage to any equipment:

Contacting Juniper Networks

Please contact Juniper Networks at 1-888-314-JTAC (from the United States, Canada,
or Mexico) or 408-745-9500 (from elsewhere), or contact your sales representative
if you have any questions or concerns. See "Contacting Customer Support and
Returning Hardware" on page 139 for complete contact information.

The Next Step

Confirm the contents of each container.
Inspect all external surfaces and external connectors for visible signs of damage.
Inspect all accessories shipped with each unit.
Document any damage noted during your inspection.
Confirm that the router has the correct number and type of modules for your
ordered configuration.
Contact the shipper responsible for delivery, and formally report the damage.
Contact your Juniper Networks sales representative or reseller.
To familiarize yourself with the electrical, environmental, and other guidelines
and requirements for installing ERX routers, turn to "Installation Guidelines and
Requirements" on page 117.
If you are familiar with these guidelines and requirements, turn to "Installing
ERX Routers" on page 25.
Chapter 2: Unpacking and Inspecting ERX Routers
If You Detect or Suspect Damage
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