HP J3278B - SureStore CD-ROM Server/Tower 7 NAS Server User Manual page 119

If your server has failed according to indicator error conditions
on page 9-4, then the server module may be faulty; go to "Isolate
Faulty Hardware Component" from page 9-17 to page 9-19.
Errors when Accessing Server or Discs
If you get error messages when accessing the server/tower or any
CD-ROM or DVD-ROM disc:
•
If you have extended your HP J3278A server/tower, make
sure all connected drives are switched on and that only the
last unit is terminated. Check all SCSI connections starting
from the rear of the server/tower. Make sure all connected
drives have unique SCSI IDs. Make sure that external
drives and the HP C2988A CD-ROM tower are switched on
prior to switching on the HP J3278A CD-ROM server/tower.
Use the procedures starting on page 2-7.
•
TCP/IP network. Verify that you have assigned a unique
Internet (IP) address to the server. See "Set the IP Address
for the Server" on page 3-1.
•
Microsoft Windows networking. Verify that the SMB
protocol is enabled (see the EnableNetBEUI and
EnableNBT configuration parameters under SMB).
•
Check the front-panel indicator lights and the "Error Condi-
tions" table on page 9-4 to help identify problems.
Software on CD-ROM Will Not Run
•
If you have successfully inserted a CD, but software on it
fails to run or generates error messages, the software may
expect the CD data to be mapped at root level. In the
Microsoft and IBM network operating system environments,
you must then assign a drive letter to that particular drive
or disc. See "2. Map Drives" on page 4-2.
•
Some applications access the CD-ROM using its true volume
name; if you have set an SCSI alias, it may fail to recognize
the disc and thus fail to run.
•
Some CD-ROMs require the MSCDEX (Microsoft) driver.
You may need to contact Microsoft or your CD-ROM vendor.
•
It may be necessary to restrict the number of users to one if
the CD-ROM is a single-user version.
Troubleshooting 9-9