HP J3278B - SureStore CD-ROM Server/Tower 7 NAS Server User Manual page 118

Server Errors
or Failure
Server Access
Failure
9-8 Troubleshooting
4. Switch power on again, at least 10 seconds after power was
switched off previously.
If the problem persists, check the power source. If the source is
verified, then the tower may be faulty; go to "Isolate Faulty
Hardware Component" from page 9-17 to page 9-19.
Power is Off; Switch is On
If you find your tower with no power, although the switch is on:
This may be due to a brown-out. Switch power off, wait 10
seconds, and switch power on again (power cycle).
If indicator lights show a server error condition (see page 9-4),
then see "Run Server Diagnostic Test" on page 9-13 and follow
the resolution instructions there.
You cannot run the test if you cannot locate the server on the
network. In this case, see the next section below.
Cannot Locate Server
If you are having trouble locating your tower/server on your
network, note the following:
•
The server may not immediately appear because your sys-
tem and network protocols may require significant time to
locate the server/tower. You should wait at least 5 minutes
and then try again.
•
In Windows networks, a "master browser" function per-
formed by one of the systems on your network may be
required. "Browse master" services are commonly performed
by file servers, but on peer-to-peer networks, the service may
be missing. Refer to your Windows system documentation
for information on adding file-server services.
If you cannot get the server to appear on the network, or you
suspect that your configuration changes have serious errors,
then you can reset the server to the factory-default condition,
and cycle its power again, to see if you can reconfigure it for the
network. Refer to the procedure to "Restore Factory-Default
Settings" on page 9-14.
If you then cannot reinstall the server to the network suc-
cessfully, then call HP support for help in isolating the fail-
ure, or go to HP's Web site containing more problem-solving
tips, as described in appendix A, "Getting Support".