What To Do If The Fax Test Failed - Ricoh IJM C180F User Manual

To test fax setup from the Ricoh Printer Assistant software (Windows)
1. Set up the printer for faxing according to your particular home or office setup instructions.
2.
Open the Ricoh Printer Assistant software. For more information, see
software
3. Click Print, Scan & Fax, and then click Fax.
4. Click Fax Setup Wizard, and then follow the onscreen instructions.
5. On Step 5: Summary screen, click Run Test.
The Ricoh Printer Assistant software displays the status of the test on the display and prints a report.
6.
Review the report.
• If the fax test failed, review the solutions below.
• If the fax test passed and you are still having problems faxing, verify that the fax settings listed in
the report are correct.

What to do if the fax test failed

If you ran a fax test and the test failed, review the report for basic information about the error. For more
detailed information, check the report to see which part of the test failed, and then review the appropriate topic
in this section for solutions to try.
The "Fax Hardware Test" failed
•
Turn the printer off by pressing
then unplug the power cord from the back of the printer. After a few seconds, plug the power cord in
again, and then turn the power on. Run the test again. If the test fails again, continue reviewing the
troubleshooting information in this section.
• Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a
problem.
• If you are running the test from the Fax Setup Wizard (Windows), make sure the printer is not busy
completing another task, such as receiving a fax or making a copy. Check the display for a message
indicating that the printer is busy. If it is busy, wait until it is finished and in the idle state before running
the test.
•
If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for
faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact Ricoh support.
Go to https://www.ricoh.com/support/.
246 Chapter 8 Solve a problem
(Windows).
(the Power button) located on the front left side of the printer and
Open the Ricoh Printer Assistant
EN