Ricoh IJM C180F User Manual page 227

Troubleshoot your printer connection
Identify and resolve printer connection issues.
Troubleshoot the printer USB connection
Check the USB cable for damage and recommended length, and then restart your printer and computer.
1. Turn off the printer and the computer.
2.
Disconnect the USB cable from the computer and printer, and then inspect the cable.
• If the cable is damaged or longer than 3 m (9 ft 10 in), replace it.
• If the cable is undamaged and shorter than 3 m (9 ft 10 in), connect the cable to a different USB
port on the computer. The port should be USB 2.0 or greater. If you are using a USB hub or docking
station, connect the cable directly to the computer.
3. Connect the cable to the printer.
4.
Turn on the computer, and then wait for the start up process to complete.
5. Turn on the printer, and then add the printer (Mac) or wait for the computer to install the new device
(Windows).
Troubleshoot the wireless printer connection
Check network issues and setup requirements if the printer is not found during software installs or when
wireless print jobs fail.
• Poor network connection: Move the printer and computer or mobile device closer to the wireless
router, and then check if the signal quality improved. Try opening a website to see if the internet
connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the
power cord, waiting 15 seconds, and then reconnecting the cord.
• Printer is off or in sleep mode: Touch the control panel or press the Power button to wake the printer
and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready.
• Check the printer connection status: Make sure the wireless signal is on, and the printer is connected
to the same network as your computer or mobile device. If your printer has a light next to a Wireless
icon or button , make sure the light is on. If it is off or blinks, the printer is disconnected from the
network.
• Reconnect the printer to the network: Place the printer within range of the Wi-Fi router signal, and
then connect it to the network.
1.
From the printer control panel, touch or swipe down the tab
open the Dashboard, and then touch
2.
Touch
3. Touch Wireless Settings.
4. Touch Wireless Setup Wizard.
5.
Follow the display instructions to complete the setup.
• Restart devices: Restart the printer and the computer or mobile device to clear possible error
conditions.
EN
(Settings).
(Wireless).
at the top of the screen to
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