What if the printer did not connect to the network?
Check for network issues and review setup requirements if the printer failed to connect.
•
Check the network connection: Move the printer and computer or mobile device closer to the Wi-
Fi router, and then check if the signal quality improved. Try opening a website to see if the internet
connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the
power cord, wait 15 seconds, and then reconnect it.
•
Printer is off or in sleep mode: Touch the printer touchscreen or press the Power button to wake the
printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually
ready.
•
Restart the printer: Restarting the printer can clear possible error conditions and restore the Wi-Fi
connection.
•
Check the printer Wi-Fi signal: If your printer has a light next to a Wireless icon or button
sure the light is on. Check the wireless settings to make sure the signal is turned on.
•
Print a Wireless Test Report:
1.
From the printer control panel, touch or swipe down the tab
open the Dashboard, and then touch
2.
Select Reports, and then select Wireless Test Report.
EN
(Setup).
, make
at the top of the screen to
Built-in driver
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