Ricoh IJM C180F User Manual page 245

Step 2: Check Windows Image Acquisition settings
Windows Image Acquisition (WIA) allows communication between the computer and scanner. If WIA is not on
or running correctly, scan jobs can fail.
1. In Windows, search for and open Services.
2. Next to Windows Image Acquisition (WIA), check the Status and Startup Type.
• If the status is 'Started' or 'Running' and the Startup Type is 'Automatic', WIA is working correctly.
No further action is required.
•
If the status is 'Disabled' or blank, continue with these steps.
3. Right-click Windows Image Acquisition (WIA), and then select Properties.
4. On the General tab, select Automatic from the Startup type drop-down.
5. Under Service status, click Start.
6. If the Start button is grayed out, return to the Services list and make sure the following services are
running and set as Automatic.
• DCOM Server Process Launcher
• Remote Procedure Call
•
RPC Endpoint Mapper
• Shell Hardware Detection
7. Try to start WIA again.
Step 3: Troubleshoot your printer connection
Identify and resolve printer connection issues.
Troubleshoot the USB printer connection
Uninstall the printer with Device Manager and then reinstall the latest driver from Ricoh to resolve scan
connection issues.
1. Search Windows for and open Device Manager.
2. Double-click Imaging Devices.
3. Right-click the Ricoh printer name, and then select Uninstall device to confirm the uninstall.
Uninstall any other instances of the printer in the list.
4. Double-click Printers, and then uninstall any instances of the printer, if present.
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