Ricoh IJM C180F User Manual
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Ricoh IJM C180F User Manual

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User Guide
1. Get started
2. Print
3. Copy and scan
4. Fax
5. Work with cartridges
6. Network setup
7. Printer management tools
8. Solve a problem
9. Technical information
10. Appendix

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Table of Contents
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Summary of Contents for Ricoh IJM C180F

  • Page 1 User Guide 1. Get started 2. Print 3. Copy and scan 4. Fax 5. Work with cartridges 6. Network setup 7. Printer management tools 8. Solve a problem 9. Technical information 10. Appendix...

  • Page 3: Ricoh Company Notices

    ALL RIGHTS RESERVED. REPRODUCTION, ADAPTATION, OR TRANSLATION OF THIS MATERIAL IS PROHIBITED WITHOUT PRIOR WRITTEN PERMISSION OF RICOH, EXCEPT AS ALLOWED UNDER THE COPYRIGHT LAWS. THE ONLY WARRANTIES FOR RICOH PRODUCTS AND SERVICES ARE SET FORTH IN THE EXPRESS WARRANTY STATEMENTS ACCOMPANYING SUCH PRODUCTS AND SERVICES. NOTHING HEREIN SHOULD BE CONSTRUED AS CONSTITUTING AN ADDITIONAL WARRANTY.

  • Page 4: Safety Information

    Safety information Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. - Read and understand all instructions in the documentation that comes with the printer. - Observe all warnings and instructions marked on the product. - Unplug this product from wall outlets before cleaning.

  • Page 5: Table Of Contents

    Table of contents Ricoh company notices ..............................i Safety information ................................. ii 1 Get started ........................1 EcoSolutions (Ricoh and the Environment) ........................2 Manage power ................................2 Sleep mode ................................2 Auto-Off ................................. 2 Schedule On and Off .............................. 2 Quiet Mode ................................
  • Page 6 Update the printer ...............................34 Ricoh Printer Assistant software (Windows) .......................35 Download the Ricoh Printer Assistant software (Windows)...................35 Install the Ricoh Printer Assistant software (Windows) ..................35 Open the Ricoh Printer Assistant software (Windows) ..................36 Print, Scan & Fax ..............................37 Tools ..................................40 Quiet Mode ................................40...
  • Page 7 Scan to a memory device ............................75 Scan to email................................76 Scan to email through Scan function ........................76 To scan a document or photo to email from Ricoh Printer Assistant software (Windows) ........77 Scan using Webscan ...............................78 Set Up and Use Scan to SharePoint ........................79 Configure Scan to SharePoint ..........................79...
  • Page 8 Create and edit a group phone book contact from the printer control panel ...........103 Create and edit a group phone book contact from the Ricoh Printer Assistant software (Windows) ....104 Create and edit a group phone book contact from Embedded Web Server (EWS) ..........105 Delete phone book contacts ..........................106...
  • Page 9 Print a Caller ID Report ............................123 To print a Caller ID History Report from the printer control panel ..............123 To print a Caller ID History Report from the Ricoh Printer Assistant software (Windows) ......124 View the Call History .............................124 To view the call history ............................124 Additional fax setup ..............................125...
  • Page 10 Turn on or off the wireless capability of the printer .....................166 Connect a Ricoh printer using Wi-Fi Protected Setup (WPS) ................166 Change network settings ............................168 Use Wi-Fi Direct .................................170 Minimum security settings for open networks ......................173 Network settings ..............................173 Web Services and cloud printing ..........................173 Fax settings ................................173...
  • Page 11 Fix Ethernet connection ............................257 Firewall blocks driver install or printer functions (Windows) ................257 Find the wireless network password or PIN to connect a Ricoh printer ............261 Wi-Fi connection is lost after router or network settings change ..............267 Printer hardware issues ............................268 Understand printer reports ............................269...
  • Page 12 Move and transport the printer ..........................312 Move the printer a short distance .........................312 Move the printer a long distance ..........................313 Prepare a Ricoh printer for recycling or disposal ......................314 Remove and recycle the cartridges ........................314 Restore factory defaults on your Ricoh printer ....................314 Recycle the printer ..............................314...

  • Page 13: Get Started

    Get started This guide provides details about how to use the printer and how to resolve problems. • EcoSolutions (Ricoh and the Environment) • Understand the printer parts • Use the printer control panel • Digital Solutions • Paper basics •...

  • Page 14: Ecosolutions (Ricoh And The Environment)

    EcoSolutions (Ricoh and the Environment) Ricoh is committed to helping you optimize your environmental footprint and empowering you to print responsibly—at home or in the office. For more detailed information about environmental guidelines that Ricoh follows during the manufacturing process, see Environmental product stewardship program.

  • Page 15: Quiet Mode

    Never turn off the printer when cartridges are missing. Ricoh recommends that you replace any missing cartridges as soon as possible to avoid print quality issues, possible extra ink usage from the remaining cartridges, or damage to the ink system.

  • Page 16: Optimize Printing Supplies

    To turn Quiet Mode on or off from the Ricoh Printer Assistant software (Windows) Open the Ricoh Printer Assistant software. For more information, see Open the Ricoh Printer Assistant software (Windows). Click Quiet Mode. Click Quiet Mode tab. Select On or Off.

  • Page 17: Understand The Printer Parts

    Understand the printer parts This section contains the following topics: • Top and front view • Printing supplies area • Back view Top and front view Document feeder Document feeder paper-width guides Document feeder tray Document feeder output extension Scanner lid Scanner glass Output tray Output tray extension...

  • Page 18: Printing Supplies Area

    Printing supplies area Cartridge access door Front door Printhead Cartridges PIN code label NOTE: Cartridges should be kept in the printer to prevent possible print quality issues or printhead damage. Avoid removing supplies for extended periods of time. Do not turn the printer off when a cartridge is missing. Back view Fax port Connect an external telephone.

  • Page 19: Use The Printer Control Panel

    Use the printer control panel This section contains the following topics: • Lift the control panel • Overview of buttons and lights • Function buttons • Dashboard icons • Change printer settings Lift the control panel You can move the control panel for easier use. •...

  • Page 20: Overview Of Buttons And Lights

    Overview of buttons and lights The following diagram and related table provide a quick reference to the printer control panel features. Copy Scan Photo Label Name and Description Power light: Indicates whether the printer is turned on. Wireless light: Indicates the status of the printer’s wireless connection. •...

  • Page 21: Dashboard Icons

    Dashboard icons The Dashboard on the printer control panel lets you access the icons on the display, check the status of the printer, or monitor and manage current and scheduled printer tasks. To open the Dashboard, touch or swipe down the tab at the top of a screen on the control panel.

  • Page 22: Change Printer Settings

    Change printer settings Use the control panel to change the printer functions and settings, print reports, or get help for the printer. TIP: If the printer is connected to a computer, you can also change the printer settings using the printer management tools in the software.

  • Page 23: Digital Solutions

    Digital Solutions The printer includes a collection of digital solutions that can help you simplify and streamline your work. These digital solutions include the following: • “Scan to” function (including Scan to Network Folder and Scan to Email) This section contains the following topics: •...
  • Page 24 NOTE: If the printer is connected using a USB cable, you scan documents to a computer or attach scans to an email message using the Ricoh Printer Assistant software. For more information, see Scan. • The Ricoh Printer Assistant software Ricoh recommends that you set up Digital Solutions using the Ricoh Printer Assistant software.

  • Page 25: Set Up Digital Solutions

    Set up Digital Solutions You can set up Digital Solutions using software wizards that you can open from the Ricoh Printer Assistant software (Windows). TIP: You can also use the printer’s Embedded Web Server (EWS) to set up the Digital Solutions. For...
  • Page 26 Configure the email address that will appear in the FROM portion of the email message sent by the printer. You can add up to 10 Outgoing Email Profiles. You can use the Ricoh Printer Assistant software installed on your computer to create these profiles.
  • Page 27 Step 1: Set up the outgoing email profiles To set up the outgoing email profile used by the printer, complete the following steps for your operating system. To set up the outgoing email profile from the Ricoh Printer Assistant software (Windows) Open the Ricoh Printer Assistant Open the Ricoh Printer Assistant software.
  • Page 28 Step 2: Add email addresses to the Address Book Open the Embedded Web Server (EWS). For more information, see Embedded Web Server. Click the Scan tab, Enter the PIN from the label on your printer, and click Submit. NOTE: The PIN label can be found inside the front door. Click Address Book, and then click Contacts.

  • Page 29: Use The Digital Solutions

    Use the Digital Solutions To use the Digital Solutions available with the printer, follow the appropriate instructions. Use Scan to Network Folder Load your original print-side down on the scanner glass or print-side up in the document feeder. For more Load an original on the scanner glass Load an original in the document feeder.

  • Page 30: Paper Basics

    Follow the guidelines and steps in this document for handling and storing the paper you use in your Ricoh printer. Store printer paper in a controlled environment Store your printer paper in an enclosed space that is flat, dry, and easily accessible.

  • Page 31: How Temperature And Humidity Can Cause Paper Jams

    • Room temperature. Store the paper at room temperature and at a relative humidity of 45% to 55%. 20° to 24°C (68° to 75°F) Relative humidity of 45% to 55% • Keep away from doors, windows, and vents. Avoid storing paper and print media near heating and air conditioning vents, or near windows and doors that are used frequently.
  • Page 32 Humid weather or water coolers and humidity to the air, and might cause paper to distort and jam in the printer Ricoh printers are designed to produce high-quality documents when the printer paper meets the printer’s specifications. Paper is flat, carriage moves smoothly...

  • Page 33: Load And Handle The Paper Carefully

    Load and handle the paper carefully Paper that is misaligned in the input tray can cause paper jams, or can cause the printed image to be skewed. Feeding paper that has damaged by mishandling into the printer can cause paper jams, skewed images, and generally poor print quality.

  • Page 34: Load Paper

    Load paper To load standard paper Pull out the input tray. NOTE: If there is other paper in the input tray, remove the paper before loading a different paper type or size. Slide the paper-width guides to the edges of the input tray. Chapter 1 Get started...
  • Page 35 Insert the paper in portrait orientation and with the side to be printed facing down. Push the stack of paper toward the rear of the input tray until the paper stops, and then slide the paper width guides until they lightly rest against the edges of the paper. Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the tray.
  • Page 36 Reinsert the input tray into the printer. Pull out the output tray extension as shown. To load legal paper Pull out the input tray. NOTE: If there is other paper in the input tray, remove the paper before loading a different paper type or size.
  • Page 37 Press the button near the front left of the tray to extend the input tray. Insert the paper in portrait orientation and with the side to be printed facing down. Load paper...
  • Page 38 Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the tray. Also, make sure the stack of paper does not exceed the stack height marking on the left edge of the tray. NOTE: Do not load paper while the printer is printing.
  • Page 39 To load an envelope Pull out the input tray. NOTE: If there is other paper in the input tray, remove the paper before loading a different paper type or size. Slide the paper-width guides to the edges of the input tray. Insert the envelope in portrait orientation and with the side to be printed facing down.
  • Page 40 Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the tray. Also, make sure the stack of paper does not exceed the stack height marking on the left edge of the tray. NOTE: Do not load paper while the printer is printing.
  • Page 41 To load cards and photo paper Pull out the input tray. NOTE: If there is other paper in the input tray, remove the paper before loading a different paper type or size. Slide the paper-width guides to the edges of the input tray. Load paper...
  • Page 42 Insert the cards or photo paper in portrait orientation and with the side to be printed facing down. Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the tray. Also, make sure the stack of paper does not exceed the stack height marking on the left edge of the tray. NOTE: Do not load paper while the printer is printing.
  • Page 43 Reinsert the input tray into the printer. Pull out the output tray extension as shown. Load paper...

  • Page 44: Load An Original On The Scanner Glass

    Load an original on the scanner glass You can copy, scan, or fax originals by loading them on the scanner glass. NOTE: The scanner might not work correctly if the scanner glass and lid backing are not clean. For more information, see Maintain the printer.

  • Page 45: Load An Original In The Document Feeder

    Load an original in the document feeder You can copy, scan, or fax a document by placing it in the document feeder. CAUTION: Do not load photos in the document feeder, this might cause damage to your photos. Use only paper that is supported by the document feeder.

  • Page 46: Update The Printer

    Update the printer Update the printer firmware for printers connected to a computer with Windows. Make sure the printer is on and connected to the computer through your local network or USB cable. Open the Ricoh website. http://support.ricoh.com/services/device/qr/D0EW.html Select the language.

  • Page 47: Ricoh Printer Assistant Software (Windows)

    Next. Select Ricoh IJM C180F in the list, and then click Next. If Ricoh IJM C180F is not listed, check My device is not listed, and then click Next. When the installation is complete, click Finish. Ricoh Printer Assistant software (Windows)

  • Page 48: Open The Ricoh Printer Assistant Software (Windows)

    Open the Ricoh Printer Assistant software (Windows) From the computer desktop, click Start, select Ricoh from the app list, and then select the icon with the printer name. The Ricoh Printer Assistant software opens. Manage your print jobs, scan a document or photo, manage scan settings, send a fax, and manage Print, Scan &...

  • Page 49: Print, Scan & Fax

    Click to open your Printing Properties dialog box to change the name, security settings, or Customize Your Printer other properties of your printer. Click to open the Ricoh Embedded Web Server to configure, monitor, and maintain your Printer Home Page (EWS) printer..
  • Page 50 Scan a document or photo to a file. For more information, see Scan a Document or Photo ment or photo to a file (Windows). For more information, see To scan a document or photo to email from Ricoh Scan to E-mail Wizard Printer Assistant software (Windows). For more information, see...
  • Page 51 Click Print, Scan & Fax, and then click Fax. Fax screen opens. Send a Fax Send a fax from Ricoh Printer Assistant software. Set up fax. For more information, see Set up fax using the Ricoh Printer Assis- Fax Setup Wizard tant software (Windows).

  • Page 52: Tools

    Device Setup & Software Add or change device connections or software. Support & Downloads Go to Ricoh Support website. RICOH Support Station App Go to RICOH Support Station App website. Quiet Mode Click Quiet Mode. Toolbox screen opens. Tools tabs Access various tools to help you configure, maintain your printer.
  • Page 53 Align Printheads Align printerheads for excellent print quality. Clean Printheads Clean printer heads if your printing is streaked or has incorrect or missing colors. Clean Printer Clean printer to prevent back of page smearing. Ricoh Printer Assistant software (Windows)
  • Page 54 Device Reports Print a diagnostic information or a status report. Click the Device Reports tab. Device Reports screen opens. Print Diagnostic Information Print a diagnostic page to check the condition of your printer. Print Status Report Print a status report to view current printer information and cartridge status. Estimated Cartridge Levels Displays the estimated ink levels.
  • Page 55 Printhead Health Display the printhead health information. Click the Printhead Health tab. Printhead Health screen opens. Device Information Display detailed information on your printer. Click the Device Information tab. Device Information screen opens. Ricoh Printer Assistant software (Windows)
  • Page 56 Click the Advanced Settings tab. Advanced Settings screen opens. Quiet Mode You can turn on or off Quide Mode. For more information, see To turn Quiet Mode on or off from the Ricoh Printer Assistant software (Windows). Click the Quiet Mode tab.

  • Page 57: Estimated Levels

    Estimated Levels Displays the estimated ink levels. Click Estimated Levels icon. Estimated Cartridge Levels screen opens. Ricoh Printer Assistant software (Windows)

  • Page 58: Built-In Driver

    Built-in driver Windows built-in driver Set up your printer using the printer drivers that come built into Windows. Add a network printer to Windows Set up a Wi-Fi or wired network printer in Windows without installing any additional drivers. Search Windows for and open Change device installation settings, and then make sure Yes (recommended) is selected.
  • Page 59 Click The printer that I want isn’t listed. In the Find a printer by other options window, select Add a printer using TCP/IP address or hostname, and then click Next. Select Autodetect from the Device type drop-down. Find the printer IP address. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch...

  • Page 60: Add A Usb-Connected Printer To Windows

    Add a USB-connected printer to Windows Set up a USB printer connection in Windows without installing any additional drivers. Search Windows for and open Change device installation settings, and then make sure Yes (recommended) is selected. Make sure an open USB port is available on your computer.

  • Page 61: Frequently Asked Questions (Faqs)

    In the Find a printer by other options window, select Add a local printer or network printer with manual settings, and then click Next. In the Choose a printer port window, select Use an existing port, select USB001: (Virtual printer port for USB) from the drop-down menu, and then click Next.
  • Page 62 Can I change printer settings if I use the built-in driver? If your printer is on a network, open the printer homepage through a web browser to manage settings, get updates, and perform maintenance tasks. Make sure the printer is connected to the same network as your computer. Find the printer IP address.
  • Page 63 What if the printer did not connect to the network? Check for network issues and review setup requirements if the printer failed to connect. • Check the network connection: Move the printer and computer or mobile device closer to the Wi- Fi router, and then check if the signal quality improved.
  • Page 64 What if my printer is not found or the connection failed during USB setup? Check the USB cable for damage and recommended length, and then restart your printer and computer. Turn off the printer and the computer. Disconnect the USB cable from the computer and printer, and then inspect the cable. •...

  • Page 65: Mac Built-In Driver

    Mac built-in driver Use AirPrint or available basic drivers to set up and use a Ricoh printer on a Mac computer. Connect and set up a printer in macOS Set up your printer when it is on the same Wi-Fi network as your Mac or with a USB cable without installing any additional drivers.

  • Page 66: Frequently Asked Questions (Faqs)

    Frequently asked questions (FAQs) Still have a question? Find additional answers and help. How do I use the printer functions and settings? Apple supports standard printing and scanning functions and settings with AirPrint or the print driver that installs. • Print job setup and settings: Click File >...

  • Page 67: What If The Mac Cannot Find My Printer

    What if the Mac cannot find my printer? Try these troubleshooting tips if the Mac does not add or list the printer. • Check the printer connection: Check the Wireless or Settings menu on the printer control panel or print a Network Configuration Page, and then make sure the printer is connected to the Wi-Fi network. •...

  • Page 68: Turn The Printer Off

    Turn the printer off Press (the Power button) to turn off the printer. Wait until the power light turns off before unplugging the power cord or turning off a power strip. CAUTION: If you incorrectly turn the printer off, the print carriage might not return to the correct position, causing problems with the cartridges and print quality issues.

  • Page 69: Print

    Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. • Print using a computer • Print with mobile devices •...

  • Page 70: Print Using A Computer

    Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. NOTE: To set print settings for all print jobs, make the changes in the Ricoh Printer Assistant software. For more information on the Ricoh Printer Assistant software, see Printer management tools.

  • Page 71: Print Brochures

    Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. NOTE: To set print settings for all print jobs, make the changes in the Ricoh Printer Assistant software. For more information on the Ricoh Printer Assistant software, see Printer management tools.

  • Page 72: Print Photos

    Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. NOTE: To set print settings for all print jobs, make the changes in the Ricoh Printer Assistant software. For more information on the Ricoh Printer Assistant software, see Printer management tools.

  • Page 73: Print On Special And Custom-Size Paper

    Select the appropriate options. • On the Layout tab, select Portrait or Landscape orientation. • On the Paper/Quality tab, select the appropriate paper type from the Paper Type drop-down list in the Paper Options area, select the appropriate print quality in the Print Quality area, and then select the appropriate color in the Print in Grayscale area.

  • Page 74: Print On Both Sides (Duplexing)

    Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. NOTE: To set print settings for all print jobs, make the changes in the Ricoh Printer Assistant software. For more information on the Ricoh Printer Assistant software, see Printer management tools.

  • Page 75: Print Using A Mac Desktop Or Laptop

    Click Print or OK to begin printing. Print using a Mac desktop or laptop Instructions for Ricoh AirPrint-compatible printers and Mac computers with macOS 10.xx and later. Printer connected to network If your printer is already set up and connected to your wireless network, you can enable printing from a Mac desktop or laptop using the System Preferences menu.

  • Page 76: Print With Mobile Devices

    Print with mobile devices Print from mobile devices You can print documents and photos directly from your mobile devices, including iOS and Android. Make sure your printer is connected to the same network as your mobile device. Enable printing on your mobile device: •...

  • Page 77: Cancel A Print Job

    Cancel a print job Cancel any pending or in-progress print jobs from the printer control panel, or cancel print jobs from the computer or mobile device that sent the print job. Cancel a print job from the printer control panel Cancel the current print job from the printer control panel.

  • Page 78: Cancel A Print Job (Mac)

    Cancel a print job (Mac) Cancel a print job from the print queue in macOS. Open the print queue. • If a printer icon displays in the Dock, click the icon to open the print queue. • If a printer icon does not display, search for and open Printers & Scanners, select your printer in the list, and then click Open Print Queue.

  • Page 79: Cancel A Print Job From A Mobile Device

    Cancel a print job from a mobile device Cancel the current print job on an Android or Apple iOS device. NOTE: You can only cancel a print job on the mobile device you used to send the job. Cancel a print job (Android) Cancel a print job from the print queue in Android.
  • Page 80 Tap the print job you want to cancel, and then tap Cancel Printing. Chapter 2 Print...

  • Page 81: Tips For Successful Printing

    Tips for successful printing To print successfully, the Ricoh cartridges should be functioning properly with sufficient ink, the paper should be loaded correctly, and the printer should have the appropriate settings. • Ink tips • Paper loading tips • Printer settings tips...

  • Page 82: Printer Settings Tips

    (duplexing). Printer settings tips (Windows) • To change default print settings, open the Ricoh Printer Assistant software, click Print, Scan & Fax, and then click Set Preferences. For information how to open the printer software, see Open the Ricoh Printer Assistant software (Windows).

  • Page 83: Copy And Scan

    Copy and scan • Copy • Scan • Tips for copy and scan success...

  • Page 84: Copy

    Copy To copy document or ID card Make sure you have paper loaded in the input tray. For more information, see Load paper. Place your original print-side down on the scanner glass or print-side up in the document feeder. From the printer control panel display, touch Copy. Select Document or ID Card.

  • Page 85: Scan

    You can scan documents, photos, and other paper types, and send them to a variety of destinations, such as a computer or an email recipient. When scanning documents with the Ricoh Printer Assistant software, you can scan to a format that can be searched and edited.
  • Page 86 If you are using network connection, follow these instructions if the feature has been disabled, and you wish to enable it again. Open the Ricoh Printer Assistant Open the Ricoh Printer Assistant software. For more information, see software (Windows). Click Print, Scan & Fax, and then click Scan.

  • Page 87: Scan To A Memory Device

    Scan to a memory device You can scan directly to a USB flash drive from the printer control panel without using a computer or the Ricoh Printer Assistant software. CAUTION: Do not remove the flash drive from the printer USB port while it is being accessed by the printer.

  • Page 88: Scan To Email

    From Home screen, touch Scan, and then touch Email. On the Email Profile Not Set Up screen, touch Next. Touch Using the Ricoh Software Installed on a Computer or Using a Web Browser, and then follow the onscreen message to set up email profile.

  • Page 89: To Scan A Document Or Photo To Email From Ricoh Printer Assistant Software (Windows)

    To scan a document or photo to email from Ricoh Printer Assistant software (Windows) Load your original print-side down on the scanner glass or print-side up in the document feeder. Open the Ricoh Printer Assistant Open the Ricoh Printer Assistant software. For more information, see software (Windows).

  • Page 90: Scan Using Webscan

    To scan using Webscan Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the Ricoh Printer Assistant software. Load your original print-side down on the scanner glass or print-side up in the document feeder.

  • Page 91: Set Up And Use Scan To Sharepoint

    Set Up and Use Scan to SharePoint Set up a connection to scan from the printer control panel to a SharePoint. Configure Scan to SharePoint Access the printer’s Embedded Web Server (EWS) to configure the SharePoint destination. Open the Embedded Web Server. For more information, see Embedded Web Server.

  • Page 92: Create A New Scan Shortcut (Windows)

    PNG format, rather than JPEG. Load your original print-side down on the scanner glass or print-side up in the document feeder. Open the Ricoh Printer Assistant software. For more information, see Open the Ricoh Printer Assistant software (Windows).

  • Page 93: Change Scan Settings (Windows)

    Load your original print-side down on the scanner glass or print-side up in the document feeder. Open the Ricoh Printer Assistant Open the Ricoh Printer Assistant software. For more information, see software (Windows). Click Print, Scan & Fax, and then click Scan.

  • Page 94: Tips For Copy And Scan Success

    Tips for copy and scan success Use the following tips to copy and scan successfully: • Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of the image. •...

  • Page 95: Fax

    You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time within 24 hours and set up phone book contacts to send faxes quickly and easily to frequently used numbers.

  • Page 96: Fax Setup

    To begin, use one of the following methods: • Set up fax using the printer control panel • Set up fax using the Ricoh Printer Assistant software (Windows) • Set up fax using the Embedded Web Server (EWS) NOTE: In the United States and many other countries/regions, setting the time, date, and other fax header information is a legal requirement.

  • Page 97: Set Up Fax Using The Printer Control Panel

    Touch Setup Wizard. Follow the on-screen instructions in the Fax Setup Wizard to configure the fax settings. Set up fax using the Ricoh Printer Assistant software (Windows) Open the Ricoh Printer Assistant software. For more information, see Open the Ricoh Printer Assistant software (Windows).

  • Page 98: Send A Fax

    Send a fax You can send a fax in a variety of ways, depending on your situation or need. • Send a standard fax • Send a standard fax from the computer • Send a fax from a phone • Send a fax using monitor dialing •...

  • Page 99: Send A Standard Fax From The Computer

    You can fax a document directly from your computer without printing it first. To use this feature, make sure you have installed the Ricoh Printer Assistant software on your computer, the printer is connected to a working telephone line, and the fax function is set up and functioning correctly.

  • Page 100: Send A Fax Using Monitor Dialing

    Send a fax using monitor dialing When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds through the speakers on the printer. This enables you to respond to prompts while dialing, as well as control the pace of your dialing.

  • Page 101: Send A Fax To Multiple Recipients

    To send a fax using printer memory Ensure that Scan and Fax Method is turned on. From the printer control panel display, touch Fax. Touch Setup, and then touch Preferences. Touch Scan and Fax Method to turn it on. Load your original print-side down on the scanner glass or print-side up in the document feeder. From the printer control panel display, touch Fax.

  • Page 102: Send A Fax In Error Correction Mode

    Send a fax in Error Correction Mode Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that occur during transmission and automatically requesting retransmission of the erroneous portion. Phone charges are unaffected, or might even be reduced, on good phone lines. On poor phone lines, ECM increases sending time and phone charges, but sends the data much more reliably.

  • Page 103: Receive A Fax

    Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.) If you receive a Legal-size or larger fax and the printer is not currently set to use Legal-size paper, the printer reduces the fax so that it fits on the paper that is loaded.

  • Page 104: Set Up Backup Fax

    Set up backup fax Depending on your preference and security requirements, you can set up the printer to store all the faxes it receives, only the faxes it receives while the printer is in an error condition, or none of the faxes it receives. To set backup fax from the printer control panel From the printer control panel display, touch Fax.

  • Page 105: Reprint Received Faxes From Memory

    Ricoh recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to make sure the fax machine is able to receive your forwarded faxes.

  • Page 106: To Forward Faxes From The Ricoh Printer Assistant Software (Windows)

    To forward faxes from the Ricoh Printer Assistant software (Windows) Open the Ricoh Printer Assistant software. For more information, see Open the Ricoh Printer Assistant software (Windows). Click Print, Scan & Fax, and then click Fax. Click Manage Fax Settings.

  • Page 107: Set Automatic Reduction For Incoming Faxes

    Set automatic reduction for incoming faxes The Automatic Reduction setting determines what the printer does if it receives a fax that is too large for the loaded paper size. This setting is turned on by default, so the image of the incoming fax is reduced to fit on one page, if possible.

  • Page 108: Block Unwanted Fax Numbers

    Block unwanted fax numbers If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the printer does not receive faxes received from those numbers. When an incoming fax call is received, the printer compares the number to the list of junk fax numbers to determine if the call should be blocked.

  • Page 109: To Block Unwanted Fax Number From The Ricoh Printer Assistant Software (Windows)

    Touch Junk Fax Report. Touch Print to begin printing. To block unwanted fax number from the Ricoh Printer Assistant software (Windows) To add a number to the junk fax list Open the Ricoh Printer Assistant software. For more information, see...

  • Page 110: To Block Unwanted Fax Number From The Embedded Web Server (Ews)

    To print a junk fax list Open the Ricoh Printer Assistant software. For more information, see Open the Ricoh Printer Assistant software (Windows). Click Print, Scan & Fax, and then click Fax. Click Manage Fax Settings. Enter the PIN from the label on your printer, and click OK.
  • Page 111 To print a junk fax list Open the Embedded Web Server (EWS). For more information, see Open the Embedded Web Server. Click the Fax tab. Enter the PIN from the label on your printer, and click Submit. NOTE: The PIN label can be found inside the front door. In the Settings section, click Junk Fax Blocker.

  • Page 112: Set Up Phone Book Contacts

    TIP: In addition to creating and managing phone book contacts from the printer control panel, you can also use tools available on your computer, such as the Ricoh Printer Assistant software and the printer EWS. For more information, see Printer management tools.

  • Page 113: Create And Edit A Phone Book Contact From The Ricoh Printer Assistant Software (Windows)

    Create and edit a phone book contact from the Ricoh Printer Assistant software (Windows) To set up phone book contacts Open the Ricoh Printer Assistant software. For more information, see Open the Ricoh Printer Assistant software (Windows). Click Print, Scan & Fax, and then click Fax.

  • Page 114: Create And Edit A Phone Book Contact From Embedded Web Server (Ews)

    Create and edit a phone book contact from Embedded Web Server (EWS) To set up phone book contacts Open the Embedded Web Server (EWS). For more information, see Open the Embedded Web Server. Click the Scan tab. Enter the PIN from the label on your printer, and click Submit. NOTE: The PIN label can be found inside the front door.

  • Page 115: Create And Edit A Group Phone Book Contact

    Create and edit a group phone book contact You can store groups of fax numbers as group phone book contacts. Create and edit a group phone book contact from the printer control panel To set up group phone book contacts NOTE: Before you can create a group phone book contact, you must have already created at least one phone book contact.

  • Page 116: Create And Edit A Group Phone Book Contact From The Ricoh Printer Assistant Software (Windows)

    Create and edit a group phone book contact from the Ricoh Printer Assistant software (Windows) To set up group phone book contacts NOTE: Before you can create a group phone book contact, you must have already created at least one phone book contact.

  • Page 117: Create And Edit A Group Phone Book Contact From Embedded Web Server (Ews)

    Create and edit a group phone book contact from Embedded Web Server (EWS) To set up group phone book contacts NOTE: Before you can create a group phone book contact, you must have already created at least one phone book contact. Open the Embedded Web Server.

  • Page 118: Delete Phone Book Contacts

    Touch the name of the phone book contact you want to delete. Touch Delete. Touch Yes to confirm. Delete phone book contact from the Ricoh Printer Assistant software (Windows) To delete phone book contacts Open the Ricoh Printer Assistant software. For more information, see...

  • Page 119: Delete Phone Book Contact From The Embedded Web Server (Ews)

    To delete group phone book contacts Open the Ricoh Printer Assistant software. For more information, see Open the Ricoh Printer Assistant software (Windows). Click Print, Scan & Fax, and then click Fax. Click Manage Fax Settings. Enter the PIN from the label on your printer, and click OK.

  • Page 120: Change Fax Settings

    The fax header prints your name and fax number on the top of every fax you send. Ricoh recommends that you set up the fax header by using the Ricoh Printer Assistant software. You can also set up the fax header from the printer control panel, as described here.

  • Page 121: To Set Or Change The Fax Header From The Embedded Web Server (Ews)

    (the Fax Status button) on the Dashboard. You may also access this feature by pressing To set the answer mode from the Ricoh Printer Assistant software (Windows) Open the Ricoh Printer Assistant software. For more information, see Open the Ricoh Printer Assistant software (Windows).

  • Page 122: To Set The Answer Mode From The Embedded Web Server (Ews)

    Touch Rings to Answer. Touch to set the number of rings. Touch Done. To set the number of rings before answering from the Ricoh Printer Assistant software (Windows) Open the Ricoh Printer Assistant software. For more information, see Open the Ricoh Printer Assistant software (Windows).

  • Page 123: To Set The Number Of Rings Before Answering From The Embedded Web Server (Ews)

    If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. Ricoh recommends that you request double or triple rings for a fax number.

  • Page 124: To Change The Answer Ring Pattern For Distinctive Ring From The Ricoh Printer Assistant Software (Windows)

    To change the answer ring pattern for distinctive ring from the Ricoh Printer Assistant software (Windows) Open the Ricoh Printer Assistant Open the Ricoh Printer Assistant software. For more information, see software (Windows). Click Print, Scan & Fax, and then click Fax.

  • Page 125: Set The Dial Type

    Set the dial type Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change the setting unless you know that your phone line cannot use tone dialing. NOTE: The pulse-dialing option is not available in all countries/regions. To set the dial type from the printer control panel From the printer control panel display, touch Fax.

  • Page 126: Set The Redial Options

    Set the redial options If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the printer attempts to redial based on the settings for the redial options. Use the following procedure to turn the options on or off: •...

  • Page 127: Set The Fax Speed

    Set the fax speed You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes. If you use one of the following, setting the fax speed to a slower speed might be required: •...

  • Page 128: Set The Fax Sound Volume

    Set the fax sound volume You can change the volume of fax sounds. To set the fax sound volume from the printer control panel From the printer control panel display, touch Fax. Touch Setup, and then touch Preferences. Touch Fax Volume. Touch to select Soft, Loud, or Off.

  • Page 129: Fax And Digital Phone Services

    NOTE: Ricoh does not guarantee that the printer will be compatible with all digital service lines or providers, in all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss with the telephone company directly for the correct setup options based on their line services provided.

  • Page 130: Fax On Voice Over Internet Protocol

    Fax on Voice over Internet Protocol You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your printer by using the Internet. This method is called Fax on Voice over Internet Protocol (VoIP). The following are indications you probably use a VoIP service: •...

  • Page 131: Use Reports

    NOTE: If the reports are not legible, you can check the estimated ink levels from the control panel or the Ricoh Printer Assistant software. For more information, see Check the estimated ink levels.

  • Page 132: To Enable Fax Confirmation From The Embedded Web Server (Ews)

    To enable fax confirmation from the Embedded Web Server (EWS) Open the Embedded Web Server (EWS). For more information, see Open the Embedded Web Server. Click the Fax tab. Enter the PIN from the label on your printer, and click Submit. NOTE: The PIN label can be found inside the front door.

  • Page 133: Print Fax Error Reports

    Print fax error reports You can configure the printer so that it automatically prints a report when there is an error during transmission or reception. To set the printer to print fax error reports automatically from printer control panel From the printer control panel display, touch Fax. Touch Setup.

  • Page 134: Print And View The Fax Log

    Touch Print Fax Reports. Touch Last 30 Transactions Logs. Touch Print to begin printing. To print the fax log from the Ricoh Printer Assistant software (Windows) Open the Ricoh Printer Assistant software. For more information, see Open the Ricoh Printer Assistant software (Windows).

  • Page 135: Clear The Fax Log

    Clear the fax log Clearing the fax log also deletes all faxes stored in memory. To clear the fax log from the printer control panel From the printer control panel display, touch Fax. Touch Setup, and then touch Tools. Touch Clear Fax Logs/Memory. To clear the fax log from the Embedded Web Server (EWS) Open the Embedded Web Server (EWS).

  • Page 136: To Print A Caller Id History Report From The Ricoh Printer Assistant Software (Windows)

    To print a Caller ID History Report from the Ricoh Printer Assistant software (Windows) Open the Ricoh Printer Assistant software. For more information, see Open the Ricoh Printer Assistant software (Windows). Click Print, Scan & Fax, and then click Fax.

  • Page 137: Additional Fax Setup

    You can also use the Fax Setup Wizard (Windows) to help you quickly set up some important fax settings such as the answer mode and fax header information. You can access these tools through the Ricoh Printer Assistant software. After you run these tools, follow the procedures in this section to complete your fax setup.

  • Page 138: Select The Correct Fax Setup For Your Home Or Office

    If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company. This section contains the following topics: • Select the correct fax setup for your home or office • Case A: Separate fax line (no voice calls received) •...
  • Page 139 – Do you send and receive email messages on your computer through a dial-up connection? – Do you access the Internet from your computer through a dial-up connection? • Answering machine: An answering machine that answers voice calls at the same phone number you use for fax calls on the printer.

  • Page 140: Case A: Separate Fax Line (No Voice Calls Received)

    Case A: Separate fax line (no voice calls received) If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on this phone line, set up the printer as described in this section. Figure 4-2 Back view of the printer Telephone wall jack.

  • Page 141: Case B: Set Up The Printer With Dsl

    Case B: Set up the printer with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in this section to connect a DSL filter between the telephone wall jack and the printer. The DSL filter removes the digital signal that can interfere with the printer, so the printer can communicate correctly with the phone line.

  • Page 142: Case C: Set Up The Printer With A Pbx Phone System Or An Isdn Line

    To set up the printer with DSL Obtain a DSL filter from your DSL provider. Connect one end of the phone cord to the DSL filter, and then connect the other end to the port labeled on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter.

  • Page 143: Case D: Fax With A Distinctive Ring Service On The Same Line

    Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the printer as described in this section.
  • Page 144 To set up the printer with a distinctive ring service Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. Turn on the Auto Answer setting.

  • Page 145: Case E: Shared Voice/Fax Line

    Case E: Shared voice/fax line If you receive both voice calls and fax calls at the same phone number, and you have no other office equipment (or voice mail) on this phone line, set up the printer as described in this section. Figure 4-5 Back view of the printer Telephone wall jack.
  • Page 146 To set up the printer with a shared voice/fax line Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. Do one of the following: •...

  • Page 147: Case F: Shared Voice/Fax Line With Voice Mail

    Case F: Shared voice/fax line with voice mail If you receive both voice calls and fax calls at the same phone number, and you also subscribe to a voice mail service through your telephone company, set up the printer as described in this section. NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls.

  • Page 148: Case G: Fax Line Shared With Computer Modem (No Voice Calls Received)

    Case G: Fax line shared with computer modem (no voice calls received) If you have a fax line on which you receive no voice calls, and you also have a computer modem connected on this line, set up the printer as described in this section. NOTE: If you have a computer dial-up modem, your computer dial-up modem shares the phone line with the printer.
  • Page 149 To set up the printer with a computer dial-up modem Remove the white plug from the port labeled on the back of the printer. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
  • Page 150 Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax. Telephone wall jack. Parallel splitter. DSL/ADSL filter. Connect one end of the phone cord to the port labeled on the back of the printer.

  • Page 151: Case H: Shared Voice/Fax Line With Computer Modem

    To set up the printer with a computer DSL/ADSL modem Obtain a DSL filter from your DSL provider. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter.
  • Page 152 Figure 4-10 Back view of the printer Telephone wall jack. Parallel splitter. Use a minimum 26 AWG phone cord to connect to the port on the printer. Computer with modem. Telephone. To set up the printer on the same phone line as a computer with two phone ports Remove the white plug from the port labeled on the back of the printer.
  • Page 153 If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes. Now you need to decide how you want the printer to answer calls, automatically or manually: •...
  • Page 154 Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem Telephone wall jack. Parallel splitter. DSL/ADSL filter. Use a minimum 26 AWG phone cord to connect to the port on the printer. You might need to connect the phone cord to your country/region adapter. DSL/ADSL modem.
  • Page 155 To set up the printer with a computer DSL/ADSL modem Obtain a DSL filter from your DSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL service need to be connected to additional DSL filters to avoid noise when making voice calls. Connect one end of the phone cord to the DSL filter, and then connect the other end to the port labeled on the back of the printer.

  • Page 156: Case I: Shared Voice/Fax Line With Answering Machine

    Case I: Shared voice/fax line with answering machine If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the printer as described in this section. Figure 4-12 Back view of the printer Telephone wall jack.

  • Page 157: Case J: Shared Voice/Fax Line With Computer Modem And Answering Machine

    (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the “OUT” port. NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer.
  • Page 158 Figure 4-14 Back view of the printer Telephone wall jack. "IN" phone port on your computer. "OUT" phone port on your computer. Telephone (optional). Answering machine. Computer with modem. Use a minimum 26 AWG phone cord to connect to the port on the printer.
  • Page 159 (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the “OUT” port. NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer.
  • Page 160 Shared voice/fax line with computer DSL/ADSL modem and answering machine Telephone wall jack. Parallel splitter. DSL/ADSL filter. Use a minimum 26 AWG phone cord to connect to the port on the printer. You might need to connect the phone cord to your country/region adapter. DSL/ADSL modem.
  • Page 161 To set up the printer with a computer DSL/ADSL modem Obtain a DSL/ADSL filter from your DSL/ADSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL/ADSL service need to be connected to additional DSL/ADSL filters, to avoid noise when making voice calls. Connect one end of the phone cord to the DSL/ADSL filter, and then connect the other end to the port labeled on the back of the printer.

  • Page 162: Case K: Shared Voice/Fax Line With Computer Dial-Up Modem And Voice Mail

    Case K: Shared voice/fax line with computer dial-up modem and voice mail If you receive both voice calls and fax calls at the same phone number, use a computer dial-up modem on the same phone line, and subscribe to a voice mail service through your telephone company, set up the printer as described in this section.

  • Page 163: Test Fax Setup

    To set up the printer on the same phone line as a computer with two phone ports Remove the white plug from the port labeled on the back of the printer. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
  • Page 164 • If the test fails, review the report for more information on how to fix any problems found. To test fax setup from the Ricoh Printer Assistant software (Windows) Open the Ricoh Printer Assistant Open the Ricoh Printer Assistant software. For more information, see software (Windows).

  • Page 165: Work With Cartridges

    Work with cartridges To ensure the best print quality from the printer, you need to perform some simple maintenance procedures. TIP: If you have problems copying documents, see Printing issues. This section contains the following topics: • Information on cartridges and the printhead •...

  • Page 166: Information On Cartridges And The Printhead

    NOTE: This printer is designed for ink cartridges to be used until they are empty. Refilling cartridges prior to depletion might cause your printer to fail. If this happens, insert a new Ricoh genuine cartridge to continue printing. Chapter 5 Work with cartridges...

  • Page 167: Some Color Ink Is Used Even When Printing With Black Cartridge Only

    Some color ink is used even when printing with black cartridge only Ink is used in a number of ways throughout the inkjet printing process. In general, ink in a cartridge is used for printing documents, photographs and other such materials. Some ink, however, must be used to maintain the health of the printhead;...

  • Page 168: Check The Estimated Ink Levels

    In addition, some residual ink is left in the cartridge after it is used. To check the estimated ink levels from the Ricoh Printer Assistant software (Windows) Open the Ricoh Printer Assistant software. For more information, see...

  • Page 169: Replace The Cartridges

    Safety data sheet available on request. CAUTION: • Ricoh recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. Never turn off the printer when cartridges are missing.
  • Page 170 Press the front of the cartridge to release it, and then remove it from the slot. Remove the new cartridge from its packaging. Using the color-coded letters for help, slide the cartridge into the empty slot until it is securely installed in the slot.
  • Page 171 Close the cartridge access door. Close the front door. Replace the cartridges...

  • Page 172: Order Cartridges

    • Switzerland • Luxembourg Download RICOH Support Station App on your smart device (iOS or Android) from https://www.ricoh.com/software/support-station/. It is available for iOS or Android. *Availability varies by country. *Pre-registration for online ordering system is required. Use only the replacement cartridges that have the same cartridge number as the cartridge you are replacing.

  • Page 173: Store Printing Supplies

    Store printing supplies Cartridges can be left in the printer for extended periods of time. However, to assure optimal cartridge health, be sure to turn off the printer properly when the printer is not in use. For more information, see Turn the printer off.

  • Page 174: Cartridge Warranty Information

    During the warranty period the cartridge is covered as long as the Ricoh ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM format, may be found on the...

  • Page 175: Network Setup

    Embedded Web Server. This section contains the following topics: • Set up the printer for wireless communication • Change network settings • Use Wi-Fi Direct • Minimum security settings for open networks • Secure your Ricoh printer against unwanted access...

  • Page 176: Set Up The Printer For Wireless Communication

    Set up the printer for wireless communication This section contains the following topics: • Before you begin • Set up the printer on your wireless network • Change the connection type • Test the wireless connection • Turn on or off the wireless capability of the printer NOTE: If you encounter problems connecting the printer, see Network and connection...

  • Page 177: Change The Connection Type

    Change the connection type After you have installed the Ricoh Printer Assistant software and connected the printer to your computer or to a network, you can use the software to change the connection type (for example, from a USB connection to a wireless connection).

  • Page 178: Test The Wireless Connection

    Connect a Ricoh printer using Wi-Fi Protected Setup (WPS) Quickly connect a Ricoh printer to your Wi-Fi network using the Wi-Fi Protected Setup (WPS) push button method. You do not need the network name and password to connect the printer using WPS.
  • Page 179 If the light or blue bar stops flashing, the printer successfully connected to the network. Go to http://support.ricoh.com/services/device/qr/D0EW.html to install the Ricoh software to complete the connection to your computer. • If the light or blue bar is still flashing or turned off, the connection failed. Continue to the next step.

  • Page 180: Change Network Settings

    Change network settings From the printer control panel, you can set up and manage your printer’s wireless connection and perform a variety of network management tasks. This includes viewing and changing network settings, restoring network defaults, and turning the wireless function on or off. CAUTION: Network settings are provided for your convenience.
  • Page 181 Touch IP Settings. A message appears warning that changing the IP address removes the printer from the network. Touch OK to continue. To change the settings manually, touch Manual (Static), and then enter the appropriate information for the following settings: •...

  • Page 182: Use Wi-Fi Direct

    Make sure your computer or mobile device has the necessary software. – If you are using a computer, make sure you have installed the Ricoh Printer Assistant software. If you have not installed the Ricoh Printer Assistant software on the computer, connect to Wi-Fi Direct first and then install the printer software.
  • Page 183 From the mobile device, connect to a new network. Use the process you normally use to connect to a new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**-RI IJM C180F (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted.
  • Page 184 If the printer has been installed and connected to your computer with a USB cable, follow the steps below to install the printer software using the Wi-Fi Direct connection. Open the Ricoh Printer Assistant software. For more information, see Open the Ricoh Printer Assistant software (Windows).

  • Page 185: Minimum Security Settings For Open Networks

    Minimum security settings for open networks Ricoh does not recommend connecting a printer to an open network that is not secured behind a firewall or router. This increases the risk of other people accessing printer functions, printing unwanted pages, or worse.

  • Page 186: Additional Security Settings

    Additional security settings To help keep the printer secure, make sure the printer gets regular updates and set up an administrator Open the password. The following settings are available in the printer homepage. For more information, see Embedded Web Server. •...

  • Page 187: Secure Your Ricoh Printer Against Unwanted Access

    Secure your Ricoh printer against unwanted access Protect your Ricoh printer against unwanted access and printouts by using a password-protected (secured) Wi- Fi connection, creating a unique printer display name, and limiting access to your printer. Connect to a secured Wi-Fi network Connect the printer to a secured Wi-Fi network to prevent unwanted access.
  • Page 188 On the printer home page, click the Network, and then select Advanced Settings > Bonjour. Under Bonjour Service Name, enter a new display name for your printer. For example, if the original name is IJM C180F [XXXXXX], change it to something you can recognize easily but is not personally identifiable to protect your privacy.

  • Page 189: Secure The Wi-Fi Direct Feature

    Enter the PIN from the label on your printer, and click Submit. NOTE: The PIN label can be found inside the front door. On the printer home page, click Network > Wi-Fi Direct > Status. Secure your Ricoh printer against unwanted access...
  • Page 190 On the Status screen, click Edit Settings, and then customize the settings to make the Wi-Fi Direct connection more secure. • Status: Turns Wi-Fi Direct on or off. Ricoh recommends turning Wi-Fi Direct off when you are not using it. •...

  • Page 191: Printer Management Tools

    Printer management tools This section contains the following topics: • Toolbox (Windows) • Embedded Web Server...

  • Page 192: Toolbox (Windows)

    Toolbox (Windows) The Toolbox provides maintenance information about the printer. To open the Toolbox Open the Ricoh Printer Assistant software. For more information, see Open the Ricoh Printer Assistant software (Windows). Click Quiet Mode. Chapter 7 Printer management tools...

  • Page 193: Embedded Web Server

    Embedded Web Server When the printer is connected to a network, you can use the printer’s Embedded Web Server (EWS) to view status information, change settings, and manage it from your computer. NOTE: For your security, some settings in the EWS are password-protected. If prompted for a password, enter the PIN from the label on your printer.

  • Page 194: Open The Embedded Web Server

    Enter the PIN from the label on your printer, and click Submit. NOTE: The PIN label can be found inside the front door. To open the Embedded Web Server from the Ricoh Printer Assistant software (Windows) Open the Ricoh Printer Assistant software. For more information, see Open the Ricoh Printer Assistant software (Windows).
  • Page 195 If the display shows that Wi-Fi Direct is Off, touch Wi-Fi Direct and then switch it on. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for example: DIRECT-**-RI IJM C180F (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted.

  • Page 196: Embedded Web Server Cannot Be Opened

    If the printer IP address is similar to 169.254.XXX.XXX or 0.0.0.0, it is not connected to the network. TIP: If you are using a computer running Windows, you can visit the Ricoh online support website at https://www.ricoh.com/support/. This website provides information and utilities that can help you correct many common printer problems.

  • Page 197: Embedded Web Server Features

    Embedded Web Server features NOTE: For your security, some settings in the EWS are password-protected. If prompted for a password, enter the PIN from the label on your printer. The PIN label can be found inside the front door. Embedded Web Server...

  • Page 198: Home Tab

    Home tab Shortcuts of the features are displayed on the Home tab. The Following features are available by default. Shortcut Description Scan to Email Scan documents and send them as email attachments. Scan to Network Folder Configure a network folder for saving scanned images or documents from the printer. Energy Save Mode Configure the Sleep Mode settings.

  • Page 199: Scan Tab

    Scan tab Configure scanning and digital sending. Section Item Description Scan to Computer Webscan Scan documents from the web browser. Scan to Email Settings Configure outgoing Email settings. Email Options Configure scan settings and Email message settings. Scan to Network Folder Network Folder Setup Configure a network folder for saving scanned images or documents from the printer.

  • Page 200: Network Tab

    Network tab This tab provides access to network configuration and security settings for a printer. Section Item Description General Network Summary View a summary of the printer’s network settings. Network Identification View and edit the printer’s network identification. Network Protocols Specify the network protocols.

  • Page 201: Tools Tab

    Tools tab Section Item Description Product Information Printer Information View general information about the printer. Supply Status View and print the status of ink cartridges and the printerhead. Reports Usage Report View usage report. Printer Reports View the reports available for the printer. Event Log View event logs.
  • Page 202 Section Item Description Firewall Firewall Rules Configure Firewall rules. Firewall Rules Priority Configure Firewall rules priority. Firewall Address Add or remove Firewall address templates. Template Firewall Services Add or remove Firewall services templates. Template Firewall Services List Add or remove Firewall services. Firewall Options Configure Firewall settings.

  • Page 203: Solve A Problem

    Get help in this guide • Understand printer reports • Maintain the printer • Ricoh Printer Assistant Software Frequently Asked Questions (FAQs) • Backup and restore printer’s settings using the Embedded Web Server (EWS) • Restore original factory defaults and settings •...

  • Page 204: Get Help With Ricoh Online Troubleshooting

    Get help with Ricoh online troubleshooting You can use a Ricoh online troubleshooting tool to solve your printer issues. Go to https://www.ricoh.com/support/. NOTE: The Ricoh online troubleshooting tools may not be available in all languages. Chapter 8 Solve a problem...

  • Page 205: Get Help From The Printer Control Panel

    Get help from the printer control panel You can use the printer’s help topics to learn more about the printer, and some help topics include animations that guide you through procedures, such as loading papers. To access the Help menu from the Home screen or contextual help for a screen, touch on the printer control panel.

  • Page 206: Get Help In This Guide

    Get help in this guide This section contains the following topics: • Jams and paper-feed issues • Printing issues • Copy and scan issues • Fax issues • Network and connection issues • Printer hardware issues Jams and paper-feed issues What do you want to do? •...
  • Page 207 Remove the input tray by pulling it all the way out of the printer. Check the input tray area underneath the printer. Remove the jammed paper. Insert the input tray back until it snaps into place. Insert the output tray back into the printer. Get help in this guide...
  • Page 208 To clear a paper jam from print zone Open the front door. Open the cartridge access door. If the print carriage is not obstructed, move the print carriage to the far left of the printer and remove the jammed paper. If needed, move the carriage to the far right of the printer, and remove any jammed or torn pieces of paper.
  • Page 209 Lift the handle of the paper path cover and remove the cover. Locate any jammed paper inside the printer, grasp it with both hands and pull it towards you. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer.
  • Page 210 Close the cartridge access door. Close the front door. To clear a paper jam from the document feeder Lift the cover of the document feeder. Chapter 8 Solve a problem...
  • Page 211 Pull any jammed paper out of the rollers. Lift the document feeder tab from the side. Pull any jammed paper out under the rollers. Make sure to hold the document feeder tab while removing the paper. Get help in this guide...
  • Page 212 Close the document feeder tab. Close the cover of the document feeder until it snaps into space. Lift up the document feeder tray. Chapter 8 Solve a problem...

  • Page 213: Clear A Print Carriage Jam

    Remove any jammed paper under the tray. Put down the document feeder tray. Clear a print carriage jam Remove any objects, such as paper, that are blocking the print carriage. NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the printer.

  • Page 214: Solve Paper-Feed Problems

    – Make sure the tray is not overloaded with paper. – Use Ricoh paper for optimum performance and efficiency. Chapter 8 Solve a problem...

  • Page 215: Printing Issues

    • Fix problems with page not printing (unable to print) • Fix print quality issues • Find drivers, apps, and updates for Ricoh printers • Print jobs stuck in print queue • Print jobs stuck in print queue Fix problems with page not printing (unable to print) To resolve print issues (Windows) Make sure that the printer is turned on and that there is paper in the tray.
  • Page 216 Restart the print spooler so that the printer can respond to print jobs stuck on the print queue. To restart the print spooler From the Windows Start menu, select Windows Administrative Tools from the app list, and then select Services. Right-click the Print Spooler, and then click Properties.
  • Page 217 To check the power connection and reset the printer Make sure the power cord is firmly connected to the printer. Power connection to the printer Connection to a power outlet Look at the Power button located on the printer. If it is not lit, the printer is turned off. Press the Power button to turn on the printer.

  • Page 218: Fix Print Quality Issues

    Type drop-down list and print quality from the Print Quality drop-down list. • In the Ricoh Printer Assistant software, click Print, Scan, & Fax and then click Set Preferences to access the print properties. Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see Check the estimated ink levels.
  • Page 219 Click Clean Printheads on the Device Services tab. Follow the onscreen instructions. Check for ink smears on the back of printouts. To remove buildup in the printer that causes smearing on printed pages from the Ricoh Printer Assistant software (Windows) Load Letter, A4, or Legal unused plain white paper into the input tray.
  • Page 220 Touch Printer Maintenance, select Clean Smear, and then follow the onscreen instructions. To improve print quality from the Embedded Web Server (EWS) Make sure you are using original Ricoh cartridges. Make sure you have selected the appropriate paper type and print quality.
  • Page 221 Print a diagnostics page if the cartridges are not low on ink. To print a diagnostics page from the Embedded Web Server (EWS) Load Letter, A4, or Legal unused plain white paper into the input tray. Open the Embedded Web Server (EWS). For more information, see Embedded Web Server.
  • Page 222 Alignment Page Does Not Print After you install new ink cartridges, the printer does not print an alignment page as expected. Step 1: Make sure the printer is ready to print Load paper, look inside the printer for obstructions, and then make sure the ink cartridge access door is completely closed.
  • Page 223 If the issue persists, continue to the next step. Step 5: Service the printer Service or replace your Ricoh product if the issue persists after completing all the preceding steps. Contact your sales or service representative. Get help in this guide...

  • Page 224: Find Drivers, Apps, And Updates For Ricoh Printers

    Use these recommended options to download print drivers, install the RICOH Support Station app, and locate additional software and printer updates. • RICOH Support Station app: Includes tools to print, scan, check ink levels, and set up your printer on a wireless network. •...

  • Page 225: Print Jobs Stuck In Print Queue

    If you are experiencing a printing or scanning issue such as unsatisfactory prints, wireless connection problems, or an error displays, a driver or printer update might not resolve the issue. Go to Ricoh Customer Support, enter your printer model name and number, and then search or browse for the document for your issue.
  • Page 226 Disconnect any USB cables from the printer. In Windows, search for and open Add or remove programs. Look for your Ricoh printer name in the list of programs. • If you find your printer, click the printer name, and then click Uninstall.
  • Page 227 Troubleshoot your printer connection Identify and resolve printer connection issues. Troubleshoot the printer USB connection Check the USB cable for damage and recommended length, and then restart your printer and computer. Turn off the printer and the computer. Disconnect the USB cable from the computer and printer, and then inspect the cable. •...
  • Page 228 • Print a Wireless Test Report: Print and evaluate the report. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Setup). Select Reports, and then select Wireless Test Report. •...
  • Page 229 Cancel -a Close the Terminal window, and then restart the computer. Reset the print system (Mac) Resetting the print system can clear any error states by removing all Ricoh and non-Ricoh printers, pending print jobs, and printer preferences. CAUTION: Resetting the print system removes all printers. After you reset the print system, re-add your printers to the queue.
  • Page 230 Troubleshoot your printer connection Identify and resolve printer connection issues. Troubleshoot the printer USB connection Check the USB cable for damage and recommended length, and then restart your printer and computer. Turn off the printer and the computer. Disconnect the USB cable from the computer and printer, and then inspect the cable. •...
  • Page 231 • Print a Wireless Test Report: Print and evaluate the report. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Setup). Select Reports, and then select Wireless Test Report. •...

  • Page 232: Copy And Scan Issues

    Lift the scanner lid slightly, and then press the Copy button or icon. Look at the scanner. The scanner bar should illuminate and travel across the length of the glass. If the scanner light does not illuminate or move, Contact Ricoh Customer Support to service the printer. Chapter 8 Solve a problem...

  • Page 233: Copies Have Lines Or Color Bands

    Ricoh Printer Assistant software. Step 4: Service the printer Service or replace your Ricoh product if the issue persists after completing all the preceding steps. Contact your sales or service representative. Copies have lines or color bands Vertical or horizontal lines or color bands are typically caused by fingerprints, smudges, or debris on scanner parts, cartridge issues, or power or calibration issues with the scanner mechanism.
  • Page 234 Lift the scanner lid slightly, and then press the Copy icon. Look at the scanner. The scanner bar should illuminate and travel across the length of the glass. If the scanner light does not illuminate or move, Contact Ricoh Customer Support to service the printer. Step 5: Service the printer Service or replace your Ricoh product if the issue persists after completing all the preceding steps.

  • Page 235: Copies Are Completely Black

    Lift the scanner lid slightly, and then press the Copy icon. Look at the scanner. The scanner bar should illuminate and travel across the length of the glass. If the scanner light does not illuminate or move, Contact Ricoh Customer Support to service the printer. Step 3: Service the printer Service or replace your Ricoh product if the issue persists after completing all the preceding steps.

  • Page 236: Copies Are Too Small Or Too Large, Or Paper Is The Wrong Size

    Select Save Current Settings or Set as New Defaults to retain the settings for future copy jobs. Step 3: Service the printer Service or replace your Ricoh product if the issue persists after completing all the preceding steps. Contact your sales or service representative.

  • Page 237: Copies Have Poor Resolution, Wrong Colors, Or Blurry Text

    Make sure the original being copied is high enough quality. If the original copy has low resolution or poor quality, use Ricoh scanning software to scan it into the computer, edit it to improve the image quality, and then print as many copies as you need.

  • Page 238: Copies Are Blank

    Lift the scanner lid slightly, and then press the Copy icon. Look at the scanner. The scanner bar should illuminate and travel across the length of the glass. If the scanner light does not illuminate or move, Contact Ricoh Customer Support to service the printer. Step 3: Service the printer Service or replace your Ricoh product if the issue persists after completing all the preceding steps.

  • Page 239: Slow Copy Speed

    Select Save Current Settings or Set as New Defaults to retain the settings for future copy jobs. Step 2: Service the printer Service or replace your Ricoh product if the issue persists after completing all the preceding steps. Contact your sales or service representative.
  • Page 240 Look at the scanner. The scanner bar should illuminate and travel across the length of the glass. If the scanner light does not illuminate or move, Contact Ricoh Customer Support to service the printer. Step 3: Change copy size settings Adjust copy and paper size settings from the printer control panel menu to enlarge or reduce the size of copies.

  • Page 241: Another Program Has Control Of The Scanner' Message Displays

    Right-click the bottom left corner of the screen, and then click Programs and Features. The Programs and Features window opens with a list of installed programs. • In the list of programs, click IJM C180F Basic Device Software, click Uninstall, and then click Yes. Follow the on-screen instructions to uninstall the software. •...
  • Page 242 Locate and then open the file to start the installation process. If the issue persists, contact Ricoh. Step 5: Contact Ricoh Service or replace your Ricoh product if the issue persists after completing all the preceding steps. Contact your sales or service representative. Mac OS Check the following items before proceeding.

  • Page 243: No Scan Options Message (Windows)

    • If the installation completes, consult the firewall software support to change settings such as security level, trusted zones, and open ports to allow communication with Ricoh software and websites. After changing the settings, re-enable the firewall. • If the installation fails, the firewall software is not causing the issue. Re-enable the firewall...

  • Page 244: Scanner Not Found Or Connected (Windows, Mac)

    Step 3: Uninstall Ricoh print driver and use RICOH Support Station (Windows) Uninstall the Ricoh print driver and install and use RICOH Support Station on a Windows computer. Disconnect any USB cables from the printer. In Windows, search for and open Add or remove programs.
  • Page 245 Step 3: Troubleshoot your printer connection Identify and resolve printer connection issues. Troubleshoot the USB printer connection Uninstall the printer with Device Manager and then reinstall the latest driver from Ricoh to resolve scan connection issues. Search Windows for and open Device Manager.
  • Page 246 In Windows, search for and open Add or Remove Programs. In the list of installed programs, click your IJM C180F, and then click Uninstall. Disconnect the device when prompted during the uninstall process. Restart the computer. Go to http://support.ricoh.com/services/device/qr/D0EW.html to download the latest driver.
  • Page 247 Troubleshoot the wired network connection Make sure you are using an undamaged Ethernet cable, check for a green light near the Ethernet port on the printer, and then print a report to verify the connection. Turn off the printer, and then disconnect the Ethernet cable from the router and the printer. Check the cable for damage, and then verify that it is an Ethernet cable and not a phone cable.
  • Page 248 Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved. Step 1: Reset the print system (Mac) Resetting the print system can clear any error states by removing all Ricoh and non-Ricoh printers, pending print jobs, and printer preferences.
  • Page 249 Step 2: Troubleshoot your printer connection Troubleshoot the wireless printer connection • Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail. • Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved.
  • Page 250 Troubleshoot the wired network connection Make sure you are using an undamaged Ethernet cable, check for a green light near the Ethernet port on the printer, and then print a report to verify the connection. Turn off the printer, and then disconnect the Ethernet cable from the router and the printer. Check the cable for damage, and then verify that it is an Ethernet cable and not a phone cable.

  • Page 251: Troubleshoot A Wi-Fi Connection To A Ricoh Printer

    Troubleshoot a Wi-Fi connection to a Ricoh printer Check for network and connection issues if you cannot print or scan with a wireless Ricoh printer. General Wi-Fi network requirements and checking connection status Make sure your Wi-Fi network and printer setup meet connection requirements.
  • Page 252 . Walls, metal bookcases, and electronics that emit radio signals can weaken the wireless signal. Reinstall the RICOH Support Station app from your app store, and then add the printer again. Open a website to confirm the internet service is working. If page load time is slow or intermittent, restart the router.
  • Page 253 Wi-Fi connection to printer is weak or frequently drops after setup If the printer has been successfully connected to the network but does not maintain the connection, check the network environment and settings for issues. On your computer or mobile device, open the list of available networks. Check the network signal strength.
  • Page 254 In the Number of 802.11 networks discovered list on the last page of the report, locate the channel for your Wi-Fi network. • If your network is not on a channel used by several other networks, the issue is not related to Wi-Fi channel interference.
  • Page 255 Reconnect the printer from the wireless settings on the control panel (if available), use Wi-Fi protected setup (WPS) with supported routers, or install the RICOH Support Station app for a guided setup. From the printer control panel, touch or swipe down the tab...
  • Page 256 Disconnect from a Virtual Private Network (VPN) connection before downloading. Open RICOH Support Station. • If this is the first time you are opening RICOH Support Station, the app attempts to detect and set up the printer. Follow the guided setup screens to complete the printer setup. •...

  • Page 257: Fax Issues

    Fax issues Run the fax test report first to see if there is a problem with your fax setup. If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify that the settings are correct. Run the fax test You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing.

  • Page 258: What To Do If The Fax Test Failed

    Click Fax Setup Wizard, and then follow the onscreen instructions. On Step 5: Summary screen, click Run Test. The Ricoh Printer Assistant software displays the status of the test on the display and prints a report. Review the report. •...
  • Page 259 The “Fax Connected to Active Telephone Wall Jack” test failed • Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. • Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled on the back of the printer.
  • Page 260 The “Phone Cord Connected to Correct Port on Fax” test failed If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack.
  • Page 261 The “Using Correct Type of Phone Cord with Fax” test failed • Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled on the back of the printer. Telephone wall jack. Use a minimum 26 AWG phone cord to connect to the port on the printer.
  • Page 262 • If your telephone system is not using a standard dial tone, such as some private branch exchange (PBX) systems, this might cause the test to fail. This does not cause a problem sending or receiving faxes. Try sending or receiving a test fax. •...

  • Page 263: Troubleshoot Fax Problems

    (the Power button) to turn on the printer. After turning on the printer, Ricoh recommends you wait five minutes before sending or receiving a fax. The printer cannot send or receive faxes while it is initializing after being turned on.
  • Page 264 • Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled on the back of the printer and the other end to your telephone wall jack, as shown in the illustration.
  • Page 265 • If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN) converter/terminal adapter, make sure the printer is connected to the correct port and the terminal adapter is set to the correct switch type for your country/region, if possible. •...
  • Page 266 • If you have an answering machine on the same phone line with the printer, you might have one of the following problems: – Your answering machine might not be set up correctly with the printer. – Your outgoing message might be too long or too loud to allow the printer to detect fax tones, and the sending fax machine might disconnect.
  • Page 267 The printer cannot send faxes, but can receive faxes • The printer might be dialing too fast or too soon. You might need to insert some pauses in the number sequence. For example, if you need to access an outside line before dialing the phone number, insert a pause following the access number.

  • Page 268: Network And Connection Issues

    Fix Ethernet connection • Firewall blocks driver install or printer functions (Windows) • Find the wireless network password or PIN to connect a Ricoh printer Fix wireless connection Choose one of the following troubleshooting options. • Restore network settings and reconnect the printer. See Backup and restore printer’s settings using...

  • Page 269: Fix Wi-Fi Direct Connection

    Antivirus programs, including spyware protection programs, are not impacting your network connection to the printer. If you know that antivirus or firewall software is preventing your computer from use the Ricoh online firewall troubleshooter connecting to the printer, to help solve the problem.
  • Page 270 Ricoh printer and software. Search Windows for and open Windows Defender Firewall. Click Allow an app or feature through Windows Defender Firewall, and then confirm all Ricoh programs in the list are allowed for your network type (private or public).
  • Page 271 • If you found and enabled all ports, return to the driver installation or try to use the printer. If the issue is not resolved, go to Ricoh Customer Support to continue troubleshooting. • If you did not find all the ports, continue to the next step to create new rules for the missing ports.
  • Page 272 Ricoh Customer Support to continue troubleshooting. Configure firewall settings in other security software for Windows Change settings in third-party firewall applications to allow Ricoh software to install or let network printer functions to work properly. Common security software support websites: •...

  • Page 273: Find The Wireless Network Password Or Pin To Connect A Ricoh Printer

    Make sure Ricoh programs are trusted programs and are not blocked. • Enable alert messages. For example, if you install new Ricoh software, your security software should confirm if you want to allow, permit, or unblock the installation. Always allow the Ricoh software to install. •...
  • Page 274 Find the wireless network password on the router Look for the wireless network password on the router provided by your Internet Service Provider (ISP). Find the product label on your router, typically located on the bottom or side. Look for the password underneath or next to the Wireless Network Name or SSID. It might be labeled as Wireless Security Key/Password, Wi-Fi Password, Network Password, or Network Key.
  • Page 275 Find the wireless network password (Mac) Use the Keychain Access utility on a Mac to find the wireless network password. Open Finder. From the Go menu, select Utilities, and then click Keychain Access. Under System Keychains, click System. Double-click your Wi-Fi network name to open the Attributes window. Select the box next to Show password.
  • Page 276 Tap Share, and then enter your password or PIN. Find the Wi-Fi password underneath the QR code. Find the wireless network password (iOS, iPadOS) Use the iCloud Keychain Sync feature to find the wireless network password on a mobile device with Apple iOS or iPadOS.
  • Page 277 Tap Back, and then tap Wi-Fi Password. Write down the hotspot password or change it to one that is easier to remember. On your Mac, open the Wi-Fi network menu, and then connect to your personal hotspot. Open Finder, and then click Go. Click Utilities, and then double-click Keychain Access.
  • Page 278 Why can’t I connect my wireless printer or print over the network? Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail. • Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved.

  • Page 279: Wi-Fi Connection Is Lost After Router Or Network Settings Change

    Wi-Fi connection is lost after router or network settings change Reconnect a previously installed printer to the Wi-Fi network if you purchased a new router, changed your Internet Service Provider (ISP), or changed your network name and password. Step 1: Connect the printer to the Wi-Fi network Use the Wireless Setup Wizard from the printer control panel to connect the printer to your Wi-Fi network.

  • Page 280: Printer Hardware Issues

    Unplug the power cord, and then plug in the power cord again. Press (the Power button) to turn on the printer. If this problem persists, write down the error code provided in the message, and then contact Ricoh support. For more information about contacting Ricoh support, see Ricoh support.

  • Page 281: Understand Printer Reports

    The printer status report also contains a log of recent events. If you need to call Ricoh, it is often useful to print the printer status report before calling. Network configuration page If the printer is connected to a network, you can print a network configuration page to view the network settings for the printer and a list of networks detected by your printer.

  • Page 282: Print Quality Report

    Print quality report Print quality problems can have many causes-software settings, a poor image file, or the printing system itself. If you are unhappy with the quality of your prints, a Print Quality Report page can help you determine if the printing system is working correctly.

  • Page 283: Maintain The Printer

    Maintain the printer What do you want to do? • Clean the scanner glass • Clean the exterior • Clean the document feeder • Maintain the printhead and cartridges Clean the scanner glass Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size.

  • Page 284: Clean The Exterior

    Clean the scanner glass and lid backing by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the scanner glass.
  • Page 285 Lift the document feeder cover. This provides easy access to the rollers (1) and separator pad (2). Rollers Separator pad Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess liquid from the cloth. Use the damp cloth to wipe any residue off the rollers or separator pad. NOTE: If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol.

  • Page 286: Maintain The Printhead And Cartridges

    If print quality still seems poor after you complete all stages of cleaning, try aligning the printhead. If print quality problems persist after cleaning and aligning, contact Ricoh support. For more information, Ricoh support.
  • Page 287 To clean the printhead from the Embedded Web Server (EWS) Load Letter, A4, or Legal unused plain white paper into the input tray. Embedded Web Server. Open the Embedded Web Server (EWS). For more information, see Click the Tools tab. Enter the PIN from the label on your printer, and click Submit.

  • Page 288: Ricoh Printer Assistant Software Frequently Asked Questions (Faqs)

    Ricoh Printer Assistant Software Frequently Asked Questions (FAQs) Ricoh Printer Assistant is printer management software that installs with your Windows Ricoh print driver. With it, you can scan documents and photos, order supplies, check ink levels, and more. See these frequently asked questions for more information about Ricoh Printer Assistant.

  • Page 289: How Do I Download Printer Assistant

    After upgrading your computer to the most recent version of Windows, Ricoh Printer Assistant software displays the Connect a new device tool instead of the printer settings and tools view. Set up the printer connection again to resolve the issue. In some cases, reinstalling the Ricoh driver and software is required.
  • Page 290 In Windows, search for and open the Control Panel. Click Programs and Features. In the list of installed programs, click your Ricoh printer name, and then click Uninstall or Yes. Follow the on-screen instructions to complete the software removal. Restart the computer.

  • Page 291: Select A Printer Window Displays Instead Of Ricoh Printer Assistant

    This issue is for computers and network-connected printers upgraded to the most recent version of Windows. After installing the full feature Ricoh printer software, the Select a Printer window displays with two or more names for your printer when you open Ricoh Printer Assistant software. Printing functionality might be different depending on which name you select.
  • Page 292 Step 2: Connect the printer in Printer Assistant Reconnect the printer with the Ricoh software. Open Ricoh Printer Assistant again. The Device Setup & Software window displays. Click Connect a new device, and then follow the on-screen instructions to complete the printer setup.

  • Page 293: Ricoh Printer Assistant Does Not Open With A Usb-Connected Printer

    In Windows, search for and open the Control Panel. Click Programs and Features. In the list of installed programs, click your Ricoh printer name, and then click Uninstall or Yes. Follow the on-screen instructions to complete the software removal. Restart the computer.

  • Page 294: Backup And Restore Printer's Settings Using The Embedded Web Server (Ews)

    Backup and restore printer’s settings using the Embedded Web Server (EWS) Backup printer’s settings The backup feature allows you to create a password-encrypted file that stores the printer’s settings. Open the Embedded Web Server (EWS). For more information, see Open the Embedded Web Server.

  • Page 295: Restore Original Factory Defaults And Settings

    Restore original factory defaults and settings If you disable some functions or change some settings and want to change them back, you can restore the printer to the original factory settings or network settings. To restore the selected printer functions to the original factory settings From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch...
  • Page 296 To restore the printer to the original factory defaults from the Embedded Web Server (EWS) Open the Embedded Web Server (EWS). For more information, see Open the Embedded Web Server. On the EWS Home page, click the Sign In button on the top right corner of the page. Enter the PIN from the label on your printer, and click Submit.

  • Page 297: Ricoh Support

    For the latest product updates and support information, visit the printer support website at https://www.ricoh.com/support/. Ricoh online support provides a variety of options for help with your printer. Contact Ricoh If you need help from a Ricoh technical support representative to solve a problem, visit the Contact Support website.

  • Page 298: Technical Information

    Technical information This section contains the following topics: • Specifications • Regulatory notices • Environmental product stewardship program Chapter 9 Technical information...

  • Page 299: Specifications

    Specifications System requirements • For information about software and system requirements or future operating system releases and support, visit the Ricoh online support website at https://www.ricoh.com/support/. Environmental specifications • Operating temperature: 5° to 40° C (41° to 104° F) •...
  • Page 300 Copy speeds vary according to the complexity of the document Scan specifications • Resolution: Up to 1200 x 1200 ppi optical For more information about scan resolution, see the Ricoh Printer Assistant software. • Color: 24-bit color, 8-bit grayscale (256 levels of gray) •...
  • Page 301 • Ring detect with automatic fax/answering machine switching. • Fax resolution: Photo (dpi) Very Fine (dpi) Fine (dpi) Standard (dpi) Black 205 x 196 (8-bit grayscale) 308 x 300 205 x 196 205 x 98 Color 205 x 200 205 x 200 205 x 200 205 x 200 •...

  • Page 302: Regulatory Notices

    Regulatory notices The printer meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • Regulatory Model Number • Notes to USA Users of FCC Requirements • Power cord instructions • Noise emission statement for Germany •...

  • Page 303: Power Cord Instructions

    (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Responsible party: Ricoh USA, Inc. Address: 300 Eagleview Boulevard, Suite 200 Exton, PA 19341, U.S.A. Telephone number: 610-296-8000...

  • Page 304: European Union Regulatory Notice

    Blankenweg 24, 4612 RC Bergen op Zoom, The Netherlands Importer (UKCA marking): Ricoh UK Limited 800 Pavilion Drive, Ricoh House, Northampton, NN4 7YL Products with wireless functionality • This product meets international guidelines (ICNIRP) for exposure to radio frequency radiation.

  • Page 305: Visual Display Workplaces Statement For Germany

    Schließen Sie den TAE N-Telefonstecker, der im Lieferumfang des Ricoh All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses Ricoh-Fax kann als einzelnes Gerat und/oder in Verbindung (mit seriellem Anschluss) mit anderen zugelassenen Endgeräten verwendet werden.

  • Page 306: Regulatory Information For Wireless Products

    Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products: • Exposure to radio frequency radiation • Notice to users in Canada (5 GHz) • Notice to users in Canada Exposure to radio frequency radiation CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits.

  • Page 307: Notice To Users In Canada

    Notice to users in Canada Under Innovation, Science and Economic Development Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Innovation, Science and Economic Development Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.

  • Page 308: Environmental Product Stewardship Program

    Environmental product stewardship program Ricoh is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.

  • Page 309: European Union Commission Regulation 1275/2008

    Chemical substances Ricoh is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: https://www.ricoh.com/sustainability/environment/msds/.

  • Page 310: Notes To Canadian Users Of Mercury-Containing Products

    Notes to Canadian Users of Mercury-Containing Products Note for the Battery and/or Accumulator Symbol (For EU countries only) In accordance with the Battery Directive 2006/66/EC Article 20 Information for end-users Annex II, the above symbol is printed on batteries and accumulators. This symbol means that in the European Union, used batteries and accumulators should be disposed of separately from your household waste.

  • Page 311: Energy Star Program

    ENERGY STAR Program ENERGY STAR® Program Requirements for Imaging Equipment The ENERGY STAR® Program Requirements for Imaging Equipment encourage energy conservation by promoting energy efficient computers and other office equipment. The program backs the development and dissemination of products that feature energy saving functions. It is an open program in which manufacturers participate voluntarily.

  • Page 312: User Information On Electrical & Electronic Equipment

    If you wish to discard this product, please contact your local authorities, the shop where you bought this product, your local dealer or sales/service representatives. For Turkey only EEE Yönetmeliğine Uygundur. To access the latest user guides or manuals, go to https://www.ricoh.com/support/. Chapter 9 Technical information...

  • Page 313: 10 Appendix

    10 Appendix This section contains the following topics: • Fax error codes and messages • Move and transport the printer • Prepare a Ricoh printer for recycling or disposal...

  • Page 314: Fax Error Codes And Messages

    Fax error codes and messages Definitions and helpful directions for messages that can display when faxing. Numeric codes when receiving faxes (200 - 292) Error codes that can display when receiving a fax. 200: The fax completed successfully. No action is required. 221: Stop key was pressed by the sender before the fax completed.
  • Page 315 232, 233, 234, 235 ECM, 236 ECM, 237: Multiple causes: • Possible poor line conditions. Older phone lines, static on the line, power brownouts, or other power- related problems can cause communication failures. Call the telephone provider if line conditions fail to improve.

  • Page 316: Numeric Codes When Sending Faxes (300-444)

    Numeric codes when sending faxes (300-444) Error codes that can display when sending a fax. 300: The fax completed successfully. No action is required. 311: Stop key was pressed before the fax completed. Send the fax again. 312: Receiving fax machine failed to answer the call. Confirm you dialed the correct number. If correct, check with the machine owner to see if it is configured to accept faxes or if it is in an error state.
  • Page 317 356, 357, 358, 359, 361, 362 ECM, 363 ECM, 364 ECM, 365 ECM, 366 ECM: Multiple causes: • Stop key was pressed on the receiving fax machine before the fax completed. Contact the person receiving the fax to see if they are cancelling the transmission. If not, send the fax again but at a slower transmission speed.

  • Page 318: Text Error Messages When Faxing

    With the printer turned on, disconnect the power cord from the printer and the wall outlet. Wait 60 seconds, reconnect the cord, and then try faxing again. If the error persists, contact Ricoh Customer Support (in English) for options.

  • Page 319: 12- And 15-Digit Fax Log Codes

    12- and 15-digit fax log codes Fax log reports include a diagnostic code to help identify fax sending and receiving status and problems. Print the report from the Fax, Setup, or Reports menu on the printer or fax machine. Use the following list to identify the meaning of each number in various diagnostic codes. 1st digit: No meaning;...
  • Page 320 8th digit: Modem baud rate speed • [0] 2400 bps • [1] 4800 bps • [2] 7200 bps • [3] 9600 bps • [4] 12000 bps • [5] 14400 bps 9th digit: No meaning; always set to 0 10th digit: Miscellaneous •...
  • Page 321 • 412: HDLC (High Level Data Link Control) buffer timed out. If the HDLC buffer finishes due to a line drop and loss of data, the system waits for the message to finish to resynch and retransmit data. The session disconnected after waiting 3 seconds for a received frame from the transmitter, or the line signal was gone more than 0.2 seconds.
  • Page 322 • 514: There are no documents to poll. The polling machine does not check the DIS (Digital Identification Signal) which says there is no document to poll and requests to send one anyway. • 515: The timer elapsed. • 521: DCN (Disconnect) was received in a response frame following the training phase. •...
  • Page 323 • 563: No response on all retries. The connection was lost due to a dropped line or the receiver hung up. • 564: Response received following the transmission of PPS-NULL, PPS-MPS, and PPS-EOM was incorrect. Check diagnostic code digits 11 and 12. •...

  • Page 324: Move And Transport The Printer

    Move and transport the printer The precautions when moving the printer a short distance or long distance are explained. Move the printer a short distance Take the following precautions when moving the printer a short distance - for instance, when relocating the printer inside the same room.

  • Page 325: Move The Printer A Long Distance

    Move the printer a long distance To transport the printer, put it in the box it came in. For details, contact your sales or service representative. IMPORTANT: • Do not remove the print cartridges. • Remove the paper. • During transport, always keep the printer horizontal when transporting in the original package. If the printer is not kept horizontal during transportation, ink might leak.

  • Page 326: Prepare A Ricoh Printer For Recycling Or Disposal

    If you are selling, recycling, or disposing of your printer, remove the cartridges, and restore factory defaults. Remove and recycle the cartridges Remove and recycle the ink or toner cartridges before selling, recycling, or disposing of your Ricoh printer. For more information, contact your sales or service representative.
  • Page 327 © 2022 Ricoh Co., Ltd.
  • Page 328 ©2022 Ricoh Co., Ltd. D0EW-7050...

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