Ricoh IJM C180F User Manual page 266

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If you have an answering machine on the same phone line with the printer, you might have one of the
following problems:
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Your answering machine might not be set up correctly with the printer.
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Your outgoing message might be too long or too loud to allow the printer to detect fax tones, and the
sending fax machine might disconnect.
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Your answering machine might not have enough quiet time after your outgoing message to allow the
printer to detect fax tones. This problem is most common with digital answering machines.
The following actions might help to solve these problems:
– When you have an answering machine on the same phone line you use for fax calls, try connecting
the answering machine directly to the printer.
– Make sure the printer is set to receive faxes automatically.
– Make sure the Rings to Answer setting is set to a greater number of rings than the answering
machine.
– Disconnect the answering machine and then try receiving a fax. If faxing is successful without the
answering machine, the answering machine might be causing the problem.
–
Reconnect the answering machine and record your outgoing message again. Record a message that
is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your
message. Leave at least 5 seconds of silence at the end of the voice message. There should be no
background noise when recording this silent time. Try to receive a fax again.
NOTE:
outgoing message. Play back your outgoing message to check.
• If the printer shares the same phone line with other types of phone equipment, such as an answering
machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced.
The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of
your phone. A reduced fax signal can cause problems during fax reception.
To find out if other equipment is causing a problem, disconnect everything except the printer from
the phone line, and then try to receive a fax. If you can receive faxes successfully without the other
equipment, one or more pieces of the other equipment is causing problems; try adding them back one at
a time and receiving a fax each time, until you identify which equipment is causing the problem.
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If you have a special ring pattern for your fax phone number (using a distinctive ring service through
your telephone company), make sure that the Distinctive Ring feature on the printer is set to match.
254 Chapter 8 Solve a problem
Some digital answering machines might not retain the recorded silence at the end of your
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