If Test Print Fails - Ricoh GelSprinter GX e5550n User Manual

If Test Print Fails

This section explains how to troubleshoot Test Print problems.
The power cord or USB cable or Ethernet cable is
not properly connected.
The port connection is not properly set.
Ink feed is incomplete.
The printer is offline.
A printer error has occurred.
If you cannot solve the problem, contact sales or service representative.
• If the Status monitor displays an error message, see p.254 "Status Monitor Errors".
Check that the power cord and USB cable, Ethernet
cable are properly connected.
1. On the [Start] menu, click [Printers and Faxes].
2. Click the icon of the printer, and then click
[Properties] on the [File] menu.
3. Click the [Ports] tab, and then check the printer
port.
• Select USB or network printer in the list when
the selected port connection is something
other than USB or network printer.
• To connect via USB when USB does not
appear in the list, you must re-install the printer
driver. See p.208 "USB Connection is not
Automatically Detected".
Ink begins automatically feeding into the print-
heads when the power of the printer is first turned
on or when a cartridge is replaced.
Wait until ink feed is complete at which point the
[Power] key stops blinking and remains lit.
Check if the printer's on-line indicator is lit. If the
printer is offline, press the [Online] key on the
control panel to switch the printer to the on-line
mode.
Use the control panel to check if a printer error has
occurred. If it has, correct the error, and then
perform the print again.
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