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Follow this procedure if you want to return a PTX10004 chassis or router component to Juniper Networks
for repair or replacement.
Before you pack a PTX10004 router or router component:
Ensure that you have taken the necessary precautions to prevent electrostatic discharge (ESD) damage.
See
"Prevention of Electrostatic Discharge Damage" on page
Pack your chassis or component using one of these materials:
Use the packing material from the replacement chassis or component
Retrieve the original shipping carton and packing materials
Contact your JTAC representative if you do not have these materials, to learn about approved packing
materials. See
"Contact Customer Support to Obtain a Return Materials Authorization for a PTX10004
Router or Component" on page
Ensure that you have the following parts and tools available:
ESD grounding strap.
Electrostatic bag, one for each component.
If you want to returnthe chassis:
A 13/32-in. or 10-mm open-end or socket wrench to install the bracket bolts on the chassis and
shipping pallet
An appropriate screwdriver for the mounting screws used on your rack
How to Pack a PTX10004 Chassis for Shipping
The PTX10004 is shipped in a cardboard box that has a two-layer wooden pallet base with foam cushioning
between the layers. The router chassis is bolted to the pallet base with four pallet fasteners, two on each
side of the chassis. See
Figure 127 on page 258
255.
for the stacking configuration of the PTX10004.
298.
257
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