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4. Solving Common Connection Problems.
A. Fixing a COM Port Problem. If the TalkAnytime main screen appears but is grayed out and seems
inaccessible, the COM port that was specified for its communication with the PC is unavailable and must
be changed. An error message will appear.
To change the COM port setting, use the COM Port Setup dialog box, which is accessible via the
keyboard shortcut Ctrl + G or by going to the Connection pull-down menu and choosing "Settings." In
the "Select Port" field, select a COM port that is available on the PC. (If no COM ports are currently
available, re-allocate COM port resources in the computer's MS Windows operating system to make one
available.)
Ctrl + G
4B. Fixing a Cabling Problem. If the TalkAnytime unit cannot be located by the computer, three error
messages will appear (saying "TalkAnytime Not Found" and "Phone Database Not Read").
In this case, the TalkAnytime unit is simply disconnected from the network. For instructions on
TalkAnytime cable connections, see the Cabling section of Chapter 3.
5. Configuration Parameter Groups: Getting Familiar, Learning About Access. The first part of
configuration concerns Ethernet/IP parameters, Voice/FAX parameters, Telephony Interface parameters,
Regional parameters, SMTP parameters, Logs, and System Information. In the TalkAnytime software, these
seven types of parameters are grouped together under "Configuration" and each has its own dialog box for
entering values.
Generally, you can reach the dialog box for these parameter groups in one of four ways: pulldown menu,
toolbar icon, keyboard shortcut, or sidebar.
Multi-Tech Systems, Inc.
TalkAnyTime User Guide
Chapter 5: Technical Configuration
66
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