Talkanytime System Examples; Introduction - Multitech TalkAnytime TA410 User Manual

TalkAnytime System Examples

Introduction

The following example shows how the TalkAnytime unit operates in a specific telecommunications system.
Home PC User A
Internet
MIC
SPKR
Home PC User B
Traveling
Whirlygig
Manager
In this system, the TalkAnytime unit is connected to a PBX system. Incoming calls are directed to two
different departments, the Sales Department (where all call recipients are peers and it is satisfactory for the
incoming caller to reach any one of them) and the Customer Service Department (where each call recipient
is a specialist). We show 3 callers. Two are customers; the computer of one is equipped with a
microphone/speaker headset; the computer of the other has external speakers and an external microphone.
The third caller is an employee of the Whirlygig Gadget Company, a trusted party who has instructions on
how to use the TalkAnytime unit to reach the public phone system (PSTN) as well as other Whirlygig
employees through the PBX.
We will show a configuration of TalkAnytime settings that allows 3 different types of calls:
(a) calls into a phone pool,
(b) calls directed to specific individual phones through an IVR (a voice recording device connected
to a PBX and that plays a recorded message and allows callers to dial different extensions with
DTMF signals from phone or keypad), and
(c) calls by a trusted party into an institutional PBX and out into the local public phone system
(PSTN).
Multi-Tech Systems, Inc.
Command PC
Whirlygig Gadget
Company Offices
Ethernet LAN
Web Server
x8651
Comblasticator
Specialist
x8652
Zanfraditron
Specialist
Customer
Service
Fridnorpulizer
Dept.
TalkAnyTime User Guide
Chapter 6: Phonebook and URL Configuration
Talk
Anytime
TA410
IVR
PBX
x7301
x7302
Sales
Dept.
x8653
Specialist
x8654
Gronplostramax
Specialist
FXO
FXO
FXO
FXO
PSTN
x7303
112