Returning A Qfx10002 Or Component For Repair Or Replacement; Packing A Qfx10002 Or Component For Shipping - Juniper QFX10002 Hardware Manual

QFX10002 Switch Hardware Guide
See Also

Returning a QFX10002 or Component for Repair or Replacement

See Also

Packing a QFX10002 or Component for Shipping

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Replace the six flat-head screws and hand tighten using the number 2 Phillips
7.
screwdriver.
Dispose of the SSDs according to your site security procedures.
8.
Powering Off a QFX10002 on page 125
Removing a QFX10002 from a Rack on page 127
If you need to return a QFX10002 or component to Juniper Networks for repair or
replacement, follow this procedure:
Determine the serial number of the component. For instructions.
1.
Obtain a Return Materials Authorization (RMA) number from the Juniper Technical
2.
Assistance Center (JTAC) as described in
NOTE: Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA. Refused shipments are
returned to the customer through collect freight.
Pack the switch or component for shipping.
3.
For more information about return and repair policies, see the customer support page at
https://www.juniper.net/support/guidelines.html
QFX10002 System Overview on page 19
If you are returning a QFX10002 or component to Juniper Networks for repair or
replacement, pack the item as described in this topic.
Before you pack a QFX10002 or component:
Ensure that you have taken the necessary precautions to prevent electrostatic discharge
(ESD) damage. See "Prevention of Electrostatic Discharge Damage" on page
Retrieve the original shipping carton and packing materials. Contact your JTAC
representative if you do not have these materials, to learn about approved packing
materials. See "Contacting Customer Support" on page
Ensure that you have the following parts and tools available:
"Contacting Customer Support" on page
.
135.
Copyright © 2019, Juniper Networks, Inc.
135.
165.