Further Inquiries; Future Updates - Crestron TPS-G-TPI Operation Manual

G-Series Touchpanel Interface
®
58 ¥ Isys G-Series Touchpanel Interface: TPS-G-TPI
TPS-G-TPI Troubleshooting (continued)
TROUBLE
Mouse or attached Incorrect Touch
touchpanel does not settings.
work.
Incorrect Calibration
Interface does not Incorrect RS-232
communicate with settings.
RS-232 devices.
Attached interface Standby timeout has
display is dark. elapsed.
Unexpected response Interface is incorrectly
from the interface. calibrated.
Communications via the Improper Ethernet
LAN port is not connection.
functioning.
the same IP address.

Further Inquiries

If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling the Crestron corporate headquarters at 1-888-CRESTRON [1-888-273-7876].
For assistance in your local time zone, refer to the Crestron website
(www.crestron.com) for a listing of Crestron worldwide offices.
You can also log onto the online help section of the Crestron website to ask
questions about Crestron products. First-time users will need to establish a user
account to fully benefit from all available features.

Future Updates

As Crestron improves functions, adds new features, and extends the capabilities of
the TPS-G-TPI, additional information may be made available as manual updates.
These updates are solely electronic and serve as intermediary supplements prior to
the release of a complete technical documentation revision.
Check the Crestron website periodically for manual update availability and its
relevance. Updates are identified as an "Addendum" in the Download column.
Crestron Isys
POSSIBLE CORRECTIVE ACTION
CAUSE(S)
Check Touch settings on INTERFACE
MENU.
Use Toolbox function Setup Mode to
perform calibration.
Match communication settings of
interface to peripheral device.
Touch the screen to reactivate.
Enter "SETUP MODE" and recalibrate.
Verify proper connection at interface
LAN port.
Another device set to Obtain new interface static IP address.
Operations Guide – DOC. 6445
®
TPS-G-TPI