Problem Solving; Troubleshooting - Crestron TPS-G-TPI Operation Manual

®
Crestron Isys TPS-G-TPI

Problem Solving

Operations Guide – DOC. 6445

Troubleshooting

The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPS-G-TPI Troubleshooting
TROUBLE
TPS-G-TPI interface TPS-G-TPI is not
does not function. receiving power.
Incorrect cable
connections.
Incorrect
firmware/software.
Interface is incorrectly
calibrated.
Interface is not
communicating with
the Cresnet network.
Brightness is set too
low.
Interface is not Incorrect network
responding to Cresnet. wiring.
Incorrect configuration
parameters.
Interface Cresnet ID is
not set to match the
Net ID in the SIMPL
program.
Interface Cresnet ID is
not unique, two or
more units share the
same ID.
ICMP is disabled.
No video displayed. Wrong VT Pro-e or
SIMPL Windows
programs.
Incorrect input
connection.
TPS-G-TPI does not IP address not correct
respond to ping (LAN green and amber
command. LEDs are off).
IP mask not correct
(LAN green and amber
LEDs are on).
PC and TPS-G-TPI not
on same subnet.
Continued on the following page
G-Series Touchpanel Interface
POSSIBLE CORRECTIVE ACTION
CAUSE(S)
Verify power to unit. Use only Crestron
power supplies for Crestron equipment.
Follow connection procedures in this
guide and inspect connector pins.
Update firmware/software versions as
per those listed in the "Specifications"
section.
Enter "SETUP MODE" and recalibrate.
Use Toolbox to poll the network. Verify
Cresnet connection to the interface.
Verify interface is in "CRESNET MODE"
as defined in the "Interface Menu" on
page 16.
Adjust brightness using the setup menu.
Refer to page 15.
Touch the screen to remove the
message and verify correct wiring to all
connectors.
Enter Setup and verify parameters.
Use Crestron Toolbox or Viewport to
poll the network. Verify that the Cresnet
ID for the interface is properly set to
match the Net ID in the SIMPL program.
Use Crestron Toolbox or Viewport to
poll the network and verify that each ID
is used only once.
Enable ICMP by typing ICMP ON at the
command prompt in the Toolbox Text
Console or in Viewport.
Verify correct programs. Verify proper
video set up.
Verify video input and QM connections.
Assign correct IP address to
TPS-G-TPI.
Assign correct IP mask.
Ensure that the PC and the
TPS-G-TPI are on the same subnet.
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G-Series Touchpanel Interface: TPS-G-TPI ¥ 57
Isys