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AT&T AUDIX Voice Power Installation And Maintenance Manual

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AT&T
999-500-355
Issue 1, July 1990
AUDIX Voice Power
Installation and
Maintenance Guide

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Summary of Contents for AT&T AUDIX Voice Power

  • Page 1 AT&T 999-500-355 Issue 1, July 1990 AUDIX Voice Power Installation and Maintenance Guide...
  • Page 2 ©1990AT&T All Rights Reserved Printed in USA While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can not assume responsibility for any errors. Changes and/or corrections to the information contained in this document may be incorporated into future issues.

  • Page 3: Table Of Contents

    Contents Introduction Introduction About This Guide Preassembled Systems Physical Requirements Conventions Used in this Guide Related Documents Hardware Installation and Maintenance Hardware Installation Hardware Overview General Installation Instructions General Instructions for Installing Circuit Cards 2-13 Installing Additional Memory 2-16 Installing the Cartridge Tape 2-30 VDC600 Board Configuration and Installation 2-39...
  • Page 4 Software Installation Software Installation Overview of Software Installation Installing on System 75 and System 25 Without IS-II Completing Installation 3-21 Installing Cartridge Tape Utility Software 3-22 Installing Software for Remote Access 3-23 Configuration Testing and Troubleshooting Configuration Testing and Troubleshooting Hardware Verification Application Operation Problems Upgrade Procedures...
  • Page 5 List of Figures Figure Page 6386 WCS Main Cover Securing Screws 6386E WCS Removing Top Cover 6386E WCS Access Cover Removal 6386SX WCS Main Cover Securing Screws 6386/25 WGS Main Cover Securing Screws 2-10 6386E/33 WCS Removing Outside Cover 2-11 6386E/33 WCS Access Cover Removal 2-12 Removing Slot Cover...
  • Page 6 2-33 2-26 Removing the EMI/RFI Shield 2-27 Inserting the Drive 2-34 2-35 2-28 Connecting the Data and Power Cables Tape Controller Jumper and Switch Locations 2-29 2-37 and Settings 2-30 VDC600 Switch and Jumper Locations and Settings 2-39 2-41 2-31 Location of Switches on IVP4 Board 2-42 2-32...

  • Page 7: Introduction

    Chapter 5: Upgrade Procedures explains the procedure used to upgrade from AUDIX Voice Power Release 1.1 to AUDIX Voice Power Release 2.0. It also explains the procedures for reinstalling AUDIX Voice Power Release 2.0.

  • Page 8: Preassembled Systems

    Preassembled Systems The AUDIX Voice Power system includes an AT&T WGS processor. Add-in circuit boards and separate software must be installed. The additional circuit boards and software may be installed and tested by AT&T before the system is shipped to the customer site. If your system has been...

  • Page 9: Physical Requirements

    Selecting a Site Select a site for the AUDIX Voice Power processor that provides easy access for the cabling and also provides good workspace for the System Manager or operators who will be using the system. The site should be comfortable for the operators and should meet the following environmental requirements: •...
  • Page 10 – Optional AT&T 2224-CEO modem for remote support. Note This modem is not compatible with System 25 IS-II installations. • AT&T UNIX® Operating System V/386, Version 3.2.2 • AUDIX Voice Power File System Modification Software (not required for System 25 with IS-II) 1-4 Introduction...
  • Page 11 • Remote Terminal Package (if you have a remote access terminal) • AUDIX Voice Power Upgrade Utility R1.0 (if you are upgrading from AUDIX Voice Power R1.1 For integrated AUDIX Voice Power with System 75 switch configurations, a Digital Communications Protocol (DCP) port on a TN-754 board is necessary.

  • Page 12: Conventions Used In This Guide

    Conventions Used in this Guide The following conventions are used in this guide: Commands and text you should type appear in this style of type. Values, instructions, and prompts that appear on the screen are in this style of type. Key names that are always located on the keyboard in the same place appear in smooth-cornered boxes, as in [Enter].

  • Page 13: Related Documents

    Related Documents The following documents contain information pertinent to the installation process. AT&T Integrated Solution II Installation and Maintenance Manual Document No. 999-500-358 AT&T User’s Guide 6386 WGS Processor Document No. 999-300-500 AT&T User’s Guide 6386E WGS Processor Document No. 999-300-460 AT&T User’s Guide 6386SX WGS Processor Document No.

  • Page 15: Hardware Installation

    Hardware Installation This chapter explains how to set up the AUDIX Voice Power processor. This process may include adding memory to the main circuit board (motherboard) or to auxiliary circuit boards, installing additional circuit boards, and connecting peripheral devices. The additional circuit boards and software may have been installed and tested by AT&T before the system is shipped to the customer site.

  • Page 16: Hardware Overview

    1 MB of memory, and at least a 40 MB hard disk. In order to function as an AUDIX Voice Power processor, a minimum of 4 MB of memory is required and at least a 68 MB hard disk is required.
  • Page 17 An additional 125 MB cartridge tape drive may be installed in the system module. The following items are connected externally to the system module: • keyboard (included with the system module) • AT&T VGA 329D color monitor or AT&T 323 monochrome monitor The following additional devices may be connected externally to the system module: •...

  • Page 18: General Installation Instructions

    General Installation Instructions Procedures are provided here for installing additional memory on the motherboard, for installing circuit boards in the system module, and for installing the cartridge tape drive, If you need additional illustrations or provided with each item. details, see the installation guides following tools: Hardware installation requires the •...
  • Page 19 Opening and Closing the Case The procedures for opening and closing the case vary from model to model. The procedures for opening the case on all five models are described on the following pages. Find and follow the instructions to open the case of the model you have, then reverse those procedures to close the case.
  • Page 20 Opening the 6386 WGS Follow these steps to remove the cover: 1 Be sure the system power is turned OFF, and if any cables have been connected to the system module, disconnect them. 2 Unlock the cover lock. (A set of keys is provided with the system module.) 3 Loosen the two main cover securing screws on the back panel as shown in Figure 2-1.
  • Page 21 Opening the 6386E WGS Follow these steps to remove the cover: 1 Be sure the system power is turned OFF, and if any cables have been connected to the system module, disconnect them. 2 Unlock the cover lock. (A set of keys is provided with the system module.) rear as shown in...
  • Page 22 4 Using the Philips screwdriver, loosen the access cover mounting screw located on the top left of the system, just behind the power supply unit (refer to Figure 2-3). There are two screws: remove the outer screw. FIGURE 2-3 6386E WGS Access Cover Removal 5 Pull the top of the cover outward, then lift the tabs out of the bottom slots.
  • Page 23 Opening the 6386SX WGS Follow these steps to remove the cover: 1 Be sure the system power is turned OFF, and if any cables have been connected to the system module, disconnect them. 2 Unlock the cover lock. (A set of keys is packed in a plastic bag in the carton with the system module.) 3 Loosen the three main cover securing screws on the back panel as shown in Figure 2-4.
  • Page 24 Opening the 6386/25 WGS Follow these steps to remove the cover: 1 Be sure the system power is turned OFF, and if any cables have been connected to the system module, disconnect them. 2 Unlock the cover lock. (A set of keys is packed in a plastic bag in the carton with the system module.) 3 Loosen the three main cover securing screws on the back panel as shown in Figure 2-5.
  • Page 25 Opening the 6386E/33 WGS Follow these steps to remove the cover: Be sure the system power is turned OFF, and if any cables have been connected to the system module, disconnect them. Unlock the cover lock. (A set of keys is packed in a plastic bag in the carton with the system module.) Remove the top cover (B) of the system by lifting from the rear.
  • Page 26 Refer to Figure 2-7. Remove the four retaining screws (A) from the card cage cover. Slide the card cage cover (B) forward and then away from the chassis. If you are installing additional memory on the motherboard, disconnect all cables that cover the air deflector (C). Then remove the air deflector by lifting it gently outward to release it from the chassis.

  • Page 27: General Instructions For Installing Circuit Cards

    General Instructions for Installing Circuit Cards All expansion boards are installed according to the following general instructions. The expansion slot to be used is described in the section on preparing the individual boards. Follow these steps to install an expansion board: 1 Refer to Figure 2-8.
  • Page 28 2 Holding the expansion board by its edges, insert the board into the correct slot as shown in Figure 2-9. Be sure that the bracket on the expansion board is at the back of the chassis (top of the chassis for floor models) and fits into the space left by the slot cover.
  • Page 29 4 Secure the expansion board in the computer chassis using the screw removed from the slot cover plate, as shown in Figure 2-10. FIGURE 2-10 Securing the Board 5 After all expansion boards have been installed, replace the system module cover. Hardware Installation 2-15...

  • Page 30: Installing Additional Memory

    Installing Additional Memory It will be necessary to install additional memory on 6386 and 6386SX WGS processors to bring the system total up to a minimum of 4 MB. It may be desirable to install additional memory on all models to increase the total system memory beyond 4 MB.
  • Page 31 Follow these steps to install additional memory on the memory expansion board: 1 Determine the type of SIMM strips you have from the part number printed on the modules: — 256 KB SIMMs contain the number 256 in the part number. —...
  • Page 32 4 Determine the size of each of your memory boards (including any already installed). The size is determined as follows: four 256 KB SIMMs in bank O only = 1 MB. — — eight 256 KB SIMMs in banks O and 1 only = 2 MB. —...
  • Page 33 6 Set switch banks L07LL and L06LL on each board using the size, X Y values for that board. a Set L07LL switch positions 1 through 6 as shown in Figure 2-13: FIGURE 2-13 Switch L07LL-I through L07LL-6 b Set L07LL switch positions 7 and 8 as shown in Figure 2-14: FIGURE 2-14 Switch L07LL-7 and L07LL-8 then set L07LL switches if Y is in this range...
  • Page 34 c Set L06LL switch positions 1 through 4 as shown in Figure 2-15: FIGURE 2-15 Switch L06LL-1 through L06LL-4 Find the X value in Figure 2-17. Set switches 1-4 so they correspond to the switch settings shown. d Set L06LL switch positions 5 through 8 as shown in Figure 2-16: Switch L06LL-5 through L06LL-8 FIGURE 2-16 Find the Y value in Figure 2-17.
  • Page 35 FIGURE 2-17 Switch L06LL settings for X and Y X or value set switches like this X or Y value set switches like this O 16 32 48 8 24 40 56 1 17 33 49 9 25 41 57 2 18 34 50 10 26 42 58 3 19 35 51...
  • Page 36 Installing Additional Memory in 6386SX, 6386/25, and 6386E/33 WGS The 6386SX, 6386/25 and 6386E/33 WGS processors can have up to 8 MB of memory installed on the motherboard. Follow these steps to install additional memory on the motherboard: 1 Locate the empty Single In-line Memory Module (SIMM) sockets for the processor that you are working on, as shown in Figure 2-18, 2-19, or 2-20.
  • Page 37 FIGURE 2-19 Location of Memory (SIMM) Sockets on 6386/25 WGS Hardware Installation 2-23...
  • Page 38 FIGURE 2-20 Location of Memory (SIMM) Sockets on 6386E/33 WGS SIMM Sockets 2 If necessary, remove the cables connected to the hard disk and floppy disk and fold them out of the way near the disk controller circuit card in order to obtain access to the SIMM sockets.
  • Page 39 4 Refer to Figure 2-21. Holding the SIMM only by the edges (A), align the SIMM with its socket (B). The contact edge should be inserted into the socket first. The chips should be on the left side of the SIMM. Press down firmly while maintaining the angle of insertion.
  • Page 40 Setting Motherboard Jumpers on 6386/25 and 6386E/33 WGS On the 6386/25 and 6386E/33 WGS, jumper settings must be changed to provide the following system configuration information to the CPU: • total onboard RAM (4 MB or 8 MB) • serial port enable/disable (COM2 port disabled) All other jumpers are left in the factory default configuration, The location and correct settings for all jumpers are shown in Figures 2-22 and 2-23 for the 6386/25 and 6386E/33, respectively.
  • Page 41 FIGURE 2-22 Location of Motherboard Jumpers on 6386/25 WGS Printer Acknowledge Parallel Printer Port Serial Communications Port Coprocessor Password Reset Video Display Type Hardware Installation 2-27...
  • Page 42 Location of Motherboard Jumpers on 6386E/33 WGS FIGURE 2-23 E6 E7 Remote Reset E8 E9 Onboard Ram Settings LPT1 LPT2 COM1 COM2 BW/CLR EDGE PROM 2-28 Hardware Installation and Maintenance...
  • Page 43 Onboard RAM Configuration Jumpers If additional memory has been added to the motherboard, the onboard RAM configuration must be set to 8 MB. On the 6386/25 WGS: 1 Leave the jumper between pins E60 and E62 in place. 2 Place an additional jumper between pins E61 and E63. Spare jumpers are packed in the plastic bag with the power cord.

  • Page 44: Installing The Cartridge Tape

    Installing the Cartridge Tape The 125 MB Cartridge Tape Drive installation kit contains the following items: • a 125 MB streaming tape drive • a tape drive controller board • a flat cable N o t e The cartridge tape drive is not compatible with the DCP card. 2-30 Hardware Installation and Maintenance...
  • Page 45 Installing the Tape Drive To install the tape drive, follow these steps: 1 Use the mounting brackets attached to the tape drive for the 6386 or 6386E WGS. For the 6386SX, 6386/25 or 6386E/33 WGS: a Remove the brackets attached to the tape drive. Save the screws to secure the new brackets.
  • Page 46 2 The jumpers are factory set and should not require changing. The jumper locations and settings are shown in Figure 2-25. FIGURE 2-25 Streaming Tape Unit Jumper Locations and Settings 2-32 Hardware Installation and Maintenance...
  • Page 47 3 Remove the metal shield from the bottom right bay of the system module chassis by removing the two mounting screws as shown in Figure 2-26. FIGURE 2-26 Removing the EMI/RFl Shield Hardware Installation 2-33...
  • Page 48 4 Align the drive with the chassis so that the mounting rails slide into the groves. Secure the drive in the chassis using thetwo screws removed from the metal shield as shown in Figure 2-27. CAUTION Exercise extreme care so that no exposed components on the underside of the drive unit are damaged.
  • Page 49 Attach one of the spare ground wires from the top of the center bay to the ground standoff (A) at the rear of the drive. See Figure 2-28. Note Some models are not equipped with ground wires. Attach the edge connector at one end of the flat cable supplied in the kit to the connector at the rear of the tape drive (B).
  • Page 50 Note To connect the cables to the tape drive, you may find it easier to temporarily disconnect the power and data cables to the top and middle drives (if any), release the drives from the chassis by removing their mounting screws, and slide the drives forward. Connect the bottom (tape) drive first and then work upward.
  • Page 51 Installing the Tape Controller To install the tape drive controller, follow these steps: 1 Set the three jumpers at the bottom of the tape controller to IRQ5, DRQ1 and DACK1 as shown in Figure 2-29. 2 Set the 10-position DIP switch on the tape controller to the configuration shown in Figure 2-29.
  • Page 52 4 If it is not already attached, attach the connector on the flat cable to the connector on the tape controller board. (It is easier to connect this cable before installing the board.) The connector is marked “This Side Up Or To The Left, ” or has a key to prevent it from being attached incorrectly.

  • Page 53: Vdc600 Board Configuration And Installation

    VDC600 Board Configuration and Installation The VDC600 is the AT&T equivalent of a Video Graphics Array (VGA) board. Note The 6386SX WGS has a video controller built into the motherboard. The VDC600 should not be used with the 6386SX WGS. The default settings are used for the DIP switch and jumpers on the Video Display Controller.
  • Page 54 FIGURE 2-30 VDC600 Switch and Jumper Locations and Settings 2-40 Hardware Installation and Maintenance...

  • Page 55: Ivp4 Board Configuration And Installation

    IVP4 boards to the system, use the following procedures. 1 Check the switches on the IVP4 board. Each IVP4 board has two banks of switches. AUDIX Voice Power requires at least one board, and may have up to a maximum of three boards.
  • Page 56 The first bank (SW 1.1) has a total of six switches. These settings must all be set to the “OPEN” position. The second bank (SW12.1) has six switches, but only the first four are used. Depending on the IVP4 board batch, the switches can be either rocker switches or slide switches.

  • Page 57: Dcp Board Configuration And Installation (System 75)

    DCP Board Configuration and Installation (System 75) Your system may be shipped with the DCP board installed. If you need to add the DCP board to the system, follow these steps: 1 Check the jumpers on the DCP board. The jumpers should be set as shown in Figure 2-33.

  • Page 58: Connecting Peripherals And Cables

    Connecting Peripherals and Cables Before connecting peripherals and cables, close the system module case by reversing the directions provided earlier for opening the case. All peripherals and cables connect to the back panel of the system module. The position of each connector is shown in Figures 2-34 through 2-38 for the various processors.
  • Page 59 FIGURE 2-34 6386 WGS System Module Back Panel FIGURE 2-35 6386E WGS System Module Back Panel FRONT A (Below) B (Above) Hardware Installation 2-45...
  • Page 60 FIGURE 2-36 6386SX WGS System Module Back Panel FIGURE 2-37 6386/25 WGS System Module Back Panel 2-46 Hardware Installation and Maintenance...
  • Page 61 FIGURE 2-38 6386E/33 WGS System Module Back Panel Hardware Installation 2-47...
  • Page 62 Refer to the appropriate figure while connecting the cables as follows: 1 Connect the line cord to the AC power-in socket (A). N o t e On the 6386E/33 WGS floor model, this socket is located at the base of the system module in the rear On the 6386E WGS floor model, this socket is located on the back of the power supply.

  • Page 63: Configuration: The Setup Utility

    Configuration: the Setup Utility When you bring up the system after installing hardware, you must run the setup utility to store the system configuration information in the battery-backed CMOS memory. Until this information is stored, the system will not operate properly. Each time the system is turned on or reset, the Power-On Self Test (POST) routine runs automatically and checks the CPU, keyboard, video display, memory, and most peripheral devices.
  • Page 64 Use the down arrow key to move the highlight to Setup Utility and press [Enter]. Setup displays the current settings for the system on a scrollable menu (6386SX, 6386/25, and 6386E/33 WGS) or on two pages (6386, 6386E WGS). The settings (except for date, time, floppy disk drive, and hard disk drive) should be similar to the following: System Date 11-27-98 Mon...
  • Page 65 7 When all necessary changes have been made, use the [Esc] key to exit from the Setup program. Notes • For the 6386SX, 6386/25, and 6386E/33 WGS, if you are uncertain about a specific option, select the option and press the [F1] key to display the help menu.

  • Page 66: Connecting Voice And Data Lines

    Connecting Voice and Data Lines Voice lines must be connected to the IVP4 board(s) and data lines must be connected to the DCP board if it is used. Connecting the IVP Voice Lines Each IVP4 board has two 6-position jacks. Each of these modular jacks is used to connect two voice lines.
  • Page 67 Connecting the DCP Data Line The DCP board is used to obtain digital data from the System 75 switch. There are three 6-position modular jacks on the back of the board labeled “phone,” “line,” and, “other.” The data circuit should be connected to the jack labeled “line.”...

  • Page 68: Setting Up A Report Printer

    Setting Up a Report Printer The AT&T 470/47 1, 570/571, and 580/581 printers are supported. This section describes the setup of the AT&T 570 (80 column) or 571 (132 column) printer. For other printers, please refer to the documentation received with the printer. The switches and lamps have different meanings in Setup Mode than they do in Normal Print Mode.
  • Page 69 When pressed in Function Mode, causes the next function to be selected When pressed in Menu Mode, causes the next menu selection to be displayed for the selection function. When pressed in Function Mode, causes the previous function to be selected. When pressed in Menu Mode, causes the previous menu...
  • Page 70 Connecting the Printer One parallel printer cable is required to connect the printer. Follow these steps to connect the printer: 1 Unpack and set up the printer according to the instructions in the user’s guide supplied with the printer. Do not plug in the printer. 2 Connect the 25-pin DB25 connector end of the parallel printer cable to the parallel port on the WGS system module.

  • Page 71: Diagnostics

    Diagnostics The only diagnostics that can be run at this time are those provided on the Customer Test diskette for testing the basic system integrity. Additional diagnostics for the IVP4 boards cannot be run until the software is installed. To run the Customer Test diagnostics, follow these steps: Insert the Customer Test disk supplied with the system into floppy disk drive A.

  • Page 72: Configuring A Remote Access Modem

    Configuring a Remote Access Modem You may wish to connect a modem to serial port 1 for remote dial-up access. The AT&T 2224-CEO modem is recommended. The 2224-CEO modem has both hardware option switches and software option parameters that control its operation. This section describes the recommended settings for both hardware and software options.
  • Page 73 S1-4, 5, & 6 Control speed and mode. The setting DUD for these three switches is 2400 bps asynchronous operation. See the documentation packed with the modem for other values. S1-7 D: Modem interprets commands sent by DTE. U: Modem ignores data from the DTE. Hardware Installation 2-59...
  • Page 74 Software Option Parameters After the hardware option switches are set, a terminal should be connected to the modem so that the following software parameters can be set: • For all modems, type atzo12=y and press [Enter] twice. • all modems, type atzo34=1 and press [Enter] twice.

  • Page 75: Hardware Maintenance

    Hardware Maintenance Standard maintenance activities should be performed periodically to keep the AUDIX Voice Power system running efficiently. In general, customers should do the following: • Back up administrative and data files (according to instructions in the AT&T AUDIX Voice Power System Manager’s Guide).

  • Page 76: Maintaining The Cartridge Tape Drive

    Maintaining the Cartridge Tape Drive Periodic cleaning of the head assembly is the only preventive maintenance required on the cartridge tape drive. It should be cleaned after every 24 hours of actual tape operation or when tape errors are reported. When a new tape is used, the head assembly should be cleaned after the first two hours of use.

  • Page 77: Software Installation

    Software Installation Overview of Software Installation AUDIX Voice Power can be installed for use with the System 25 and System 75/DEFINITY switches. There are two possible installation procedures: • System 25 with Integrated Solution II software • All others (including System 25 without IS-II) For installation on a System 25 using IS-II, follow the directions in the AT&T Integrated Solution II Installation and Maintenance Manual...
  • Page 78 You will need to install AUDIX Voice Power only when: • your system is not preassembled by AT&T • AUDIX Voice Power is added to the system after the initial purchase • you are upgrading from a previous release of AUDIX Voice Power •...
  • Page 79 Chapter 5, Upgrade Procedures before proceeding. The upgrade procedure will refer you to the necessary sections in this chapter. If you are adding AUDIX Voice Power to an existing system, or if you are reinstalling application software after an unrecoverable failure, the UNIX operating system must be reinstalled before you can install or reinstall AUDIX Voice Power.
  • Page 80 Installing the UNIX Operating System The UNIX Operating System V/386 Release 3.2.2 must be installed (or re-installed) before any other software packages can be loaded. To install the UNIX operating system, follow these steps: 1 Insert diskette 1 of the Base System Package of the UNIX Operating System V/386 Release 3.2.2 Foundation Set into the disk drive.
  • Page 81 5 Type y and press [Enter]. The system prompts you to partition the hard disk with the following messages messages: C y l i n d e r s Partition Status Type Start End Length THERE ARE NO PARTITIONS CURRENTLY DEFINED SELECT ONE OF THE FOLLOWING: 1.
  • Page 82 6 Type 1 for create a partition and press [Enter]. The system prompts you to indicate the type of partition to be created. 7 Type 1 for a partition and press [Enter]. UNIX The UNIX System partition must use at least 25% of the hard Indicate the percentage disk.
  • Page 83 Type 4 for Exit (Update the Disk Configuration and Exit) and press [Enter]. The system displays the following message: Hard disk partitioning complete. A surface analysis wil now be done. This will destroy all data on the hard disk. Strike ENTER to continue or DEL to abort. Press [Enter].
  • Page 84 15 Type n and press [Enter]. The system then prompts you to indicate the number of cylinders you want for the /swap, /root, /usr, and /usr2 areas on the disk. Use the number of cylinders appropriate for the size of your hard disk as shown in the table below or calculated from the formula following the table when answering these prompts: How many cylinders would you like for swap/paging (1-<max>)?
  • Page 85 Size Area Cylinders /swap /root 68 MB (1024 cyl) /usr /usr2 /swap /root 80 MB (977 cyl) /usr /usr2 /swap /root 135 MB (1021 cyl) /usr /usr2 /swap /root Single 300 MB (814 cylinders) /usr lusr2 /swap Dual 300 MB /root (814 cylinders) /usr...
  • Page 86 displayed and the following prompt will Your disk allocation will be appear: acceptable to you (y/n)? Is this allocation press [Enter]. If it is correct, type y and If it is incorrect, type n and press [Enter], then reallocate the cylinders. After allocation, messages report that the UNIX Operating System is being built on the hard disk.
  • Page 87 Type the password a second time and press [Enter]. When prompted, reset the system by pressing the [Ctrl]-[Alt]-[Del] keys simultaneously. When you receive a login prompt, log in as root using the password you entered previously. At the # prompt, insert the first diskette of the FMLI package into the floppy disk drive.
  • Page 88 Installing the Editing Package The Editing Package is optional. It should not be installed unless requested by your support organization. To install the Editing Package, follow these steps: 1 Login as root (if not already logged in). 2 At the # prompt, insert the first diskette of the Editing Package into the floppy disk drive.
  • Page 89 Disabling Serial Port 2 If your system includes either a DCP card or a cartridge tape drive, you should disable serial port 2 by following these steps: Log in as root. At the # prompt, type face and press [Enter]. The AT&T Face menu appears.
  • Page 90 Creating a Login for Voice Administration Before installing the Integrated Voice Power (IVP) System Software, you must create a login for voice administration through AT&T FACE. Log in as root. At the # prompt, type face and press [Enter]. The AT&T Face menu appears. At the AT&T FACE menu, select System Administration and press [Enter].
  • Page 91 1 Log in as root (if you are not already logged in). 2 At the # prompt, insert the first diskette of the AUDIX Voice Power File System Modification Software into the floppy disk drive. 3 Type installpkg and press [Enter].
  • Page 92 5 The system prompts you for the following information after it reads the last diskette in the IVP System Software set: Time Zone Select the time zone for this installation: 1. Eastern 2. Central 3. Mountain 4. Pacific Enter your selection and press [Enter]. You will receive the following message: Confirm: the installation time zone number is <selected number>...
  • Page 93 AUDIX Voice Power Application software, follow these steps: Login as root (if not already logged in). Insert diskette 1 of the AUDIX Voice Power application into the floppy disk drive. At the # prompt, type installpkg and press [Enter].
  • Page 94 A series of file names that are being moved will scroll on the screen. 8 Remove the last diskette from the disk drive. An installation confirmation message appears. The AUDIX Voice Power Application software is now installed. 3-18 Software Installation...
  • Page 95 Installing the Switch Integration Software The next step is to install the AUDIX Voice Power Switch Integration Software. The diskette should be labeled for the System 25 or the System 75 as is appropriate. For certain stand-alone applications, this software may be omitted.
  • Page 96 – FMLI Package – Integrated Voice Power System Software, Release 1.1 If AUDIX Voice Power will, be integrated with the System 75, the following software package must also be listed: – AUDIX Voice Power Switch Integration Software R2.0 for System 75 PBX or DEFINITY G 1 PBX...

  • Page 97: Completing Installation

    At this point, all of the hardware and software components of the AUDIX Voice Power system are installed. However, the AUDIX Voice Power system is not operational until AUDIX Voice Power and the switch are administered. This administration is the responsibility of the customer.

  • Page 98: Installing Cartridge Tape Utility Software

    Installing Cartridge Tape Utility Software If you have a cartridge tape drive, you must install the Cartridge Tape Utility software. Note The tape drive is not compatible with the DCP board. Use the following procedures to install the cartridge tape utility software: 1 Log in as root (if you are not already logged in).

  • Page 99: Installing Software For Remote Access

    Remote access for administration can be provided over dial-up lines using an AT&T 222+CEO (or equivalent) modem, except on the System 25 when the same processor is used for both AUDIX Voice Power and the Master Controller. (In this case, the serial port is connected to the switch and is not available for connection to the modem.)
  • Page 100 10 Using the [F6] (CANCEL) key, move out of FACE to the main menu. Select Exit to return to the UNIX Operating System. 11 Insert the Remote Terminal Package diskette. (This is a UNIX system package that comes with the UNIX Operating System Foundations Set). 12 At the # prompt, type installpkg.

  • Page 101: Configuration Testing And Troubleshooting

    Configuration Testing and Troubleshooting Troubleshooting is limited to two areas: • Hardware verification Hardware tests are limited to the Power-On Self Test (POST), the system diagnostics provided on the Customer Test diskette, and diagnostics for additional boards that have been installed as part of the software packages.
  • Page 102 Cause of Failure Screen Item Motherboard problem CMOS RAM Battery backup problem b.) Motherboard problem ROM Checksum a.) ROM failure - replace ROM b.) Motherboard problem Memory Refresh Motherboard problem DMA Controllers Motherboard problem Interrupt Controller Motherboard problem Keyboard a.) Pressed key while booting - reboot system b.) Keyboard bad - replace keyboard c.) Motherboard problem If not 0384 KB,...
  • Page 103 Please use the Customer Test diskette that was provided with the system to fully diagnose any problems. See the following sections for more information. For additional information, refer to the following manuals: • AT(5YT WGS Service Manual (for the appropriate processor), especially Chapters 5-7.
  • Page 104 3 Replace the motherboard (if defective). Refer to the AT&T WGS Service Manual for the appropriate processor. 4 Boot the Customer Test disk and select the setup utility. Set the configurations as follows: Set up hard drive type Set up monitor type Disable shadow of BIOS Save and reboot system See the section, Configuration: the Setup Utility, in Chapter 2,...
  • Page 105 Use the down arrow key to move the highlight bar to System Checkout or Test All Modules ( the command displayed depends on the processor that you are using) and press [Enter]. Note If Test All Modules appears on the main menu, customization Screen will also appear.
  • Page 106 2 At the User Login menu, move the cursor to Application Package Administration and press [Enter]. The Application Package Administration window is displayed. 3 Move the cursor to AUDIX Voice power: and press [Enter]. The Voice System Administration window is displayed. 4 Move the cursor to Configuration Management and press [Enter].
  • Page 107 8 Press [F3] (SAVE) to begin execution. The system searches for dial tones (Loop Current) on the boards and then informs you if the IVP4 board passes the test. If the IVP4 board fails you will have to replace the board. If dial tones are not found, check the Tip/Ring connections.

  • Page 108: Application Operation Problems

    Application Operation Problems This section will assist you in identifying and locating problems that occur with the application rather than with the hardware. If a symptom in the “Trouble Indication” column occurs, check the solution given in the “User Response” column. If problems continue, contact a field service representative for assistance.
  • Page 109 Trouble Indication User Response System is not performing call Check to see if the user is transfers properly. transferring to a valid extension. Make sure the person being transferred to is registered on the system. If not, check to see whether the system is administered to allow transfers to nonregistered numbers.
  • Page 110 Trouble Indication User Response User’s messages appear to be A portion of the speech in the truncated. System terminates message being spoken by the user recording of name or greeting or played back by the system is and message before user is simulating a touch tone.
  • Page 111 Trouble Indication User Response Constantly receiving a busy The switch interface software is signal when attempting to call not loaded or incorrectly loaded. into the Voice Mail service. The second serial port is not disabled. For the System 75, the DCP Board or TN-754 board is bad.

  • Page 113: Upgrade Procedures

    Upgrade Procedures As new releases of AUDIX Voice Power become available, it is desirable to update the customer system to make the latest features available, and to simplify maintenance and troubleshooting. For a System 25 with IS-II, the IS-II procedures should be used. See Updating ISII and Applications in Chapter 7 of the AT&T Integrated Solution...
  • Page 114 7 Create an account for voice administration by following the directions in Creating a Login for Voice Administration in Chapter 3. 8 Install the AUDIX Voice Power File System Modification Software by following the directions in Installing AUDIX Voice Power File System Modification Software in Chapter 3.
  • Page 115 Chapter 6, Recovery From System Failures. Install AUDIX Voice Power, Release 2.O. This will automatically upgrade the AUDIX Voice Power Release 1.1 database to a Release 2.0 compatible database. Follow the procedure in Installing AVP Application Software in Chapter 3.

  • Page 116: Reinstalling Release 2

    Reinstalling Release 2 The procedure for reinstalling AUDIX Voice Power Release 2 is outlined below. The exact procedure for each step is included in the step or described elsewhere, either in this chapter or in other parts of this document.
  • Page 117 Setup menu, move the cursor to Remove package and press [Enter]. A list of packages appears. b Type the number of the AUDIX Voice power package and press [Enter]. The package will be removed. 5 Install the new AUDIX Voice Power package by following this...
  • Page 118 6 Install the new Switch Integration package by following this procedure: a At the Software Setup menu, move the cursor to Install Package and press [Enter]. If there is more than one disk drive, select the number of the disk drive that you wish to use.
  • Page 119 8 Restore the directories saved in step 1 and the speech files saved in step 2. Use the instructions found in the Restoring Adrninistmtive Files and Restoring Speech Files sect ions of Chapter 6, Recovery From System Failures. 9 Stop the voice system and restart it by following this procedure: Log in as audix.

  • Page 120: Backing Up Administrative Files

    Backing Up Administrative Files The selective personal backup is used to back up administrative files. Follow these steps: Log in to the system as root. At the # prompt, type face and press [Enter]. The AT&T FACE menu appears. At the AT&T FACE menu, move the cursor to System Administration and press [Enter].
  • Page 121 9 When promted, insert the tape cartridge or the first formatted diskette and press [Enter]. The backup begins. 10 When the backup is complete, remove the last diskette or the tape cartridge and press [Enter]. The system returns to the Backup to Removable Media menu. 11 Press [F6] (CANCEL) repeatedly to return to the AT&T FACE menu.

  • Page 122: Backing Up Speech Files

    Backing Up Speech Files The selective speech backup is used to backup the speech files. Follow these steps: 1 Log in to the system as root. 2 At the # prompt, type face and press [Enter]. The AT&T FACE menu appears. 3 At the AT&T FACE menu, move the cursor to System Administration and press [Enter].
  • Page 123 9 When promted, insert the cartridge tape or the first formatted diskette and press [Enter] . The backup begins. 10 When the backup is complete, remove the last diskette or the cartridge tape and press [Enter ]. The system returns to the Speech Backup menu. 11 Press [F6] (CANCEL) repeatedly to return to the AT&T FACE menu.

  • Page 125: Recovery From System Failures

    N o t e The file restore procedures in this chapter are also used for upgrading from release 1.1 to release 2.0 of AUDIX Voice Power, and for reinstalling release 2.0 Before you can recover the system after a crash, you must first determine what caused the crash to occur and then try to fix it.
  • Page 126 Restore system administrative and voice files from backup (if available). If backup files are not available, you must restart the system from scratch. See the AT&T AUDIX Voice Power System Manager’s Guide for initial implementation procedures. Recovering from Motherboard Failure If you are recovering from motherboard failure, you must replace the motherboard.

  • Page 127: Materials Required

    Materials Required You will need the following materials to recover the administrative and voice files after a hard disk crash. • System administrative files backup diskettes or tape • Voice files backup diskettes or tape Recovery from System Failures 6-3...

  • Page 128: Restoring Files On System 25 Under Is-Ii

    Restoring Files on System 25 under IS-II Refer to the AT&T System 25 Integrated Solution II Administration Guide for procedures for restoring files on the System 25 under IS-II. 6-4 Recovery from System Failures...

  • Page 129: Restoring Files On All Other Systems

    Reinstall the UNIX operating system and application files as described in Chapter 3, Software Installation. The voice system will start automatically when the system is rebooted. Restore all AUDIX Voice Power files containing administrative information using the Voice Administrative Files procedure later in this chapter.
  • Page 130 e At the System Control menu, move the cursor to Stop Voice System and press [Enter]. The voice system will stop. f At the System Control menu, move the cursor to Start voice System and press [Enter]. The voice system will start. g Press [F6] (CANCEL) repeatedly to return to the User Login menu.

  • Page 131: Restoring Administrative Files

    Restoring Administrative Files The voice system should be running before restoring files. Both the administrative files and the speech files must be restored together. You cannot restore the system without both. To restore the administrative files, follow these steps: At the Console Login: prompt, log in as root. At the # prompt, type face and press [Enter].
  • Page 132 8 Press [Enter] (SAVE). A restore confirmation message appears telling you to insert the diskette or tape containing the files that you want to restore. 9 Insert the diskette or tape and press [Enter]. After the restore starts, the following message displays: Restore in progress.

  • Page 133: Restoring Speech Files

    Restoring Speech Files To restore speech files, follow these steps: At the Console Login: prompt, log in as root. At the # prompt, type face and press [Enter]. The AT&T FACE menu appears. At the AT&T FACE menu, move the cursor to System Administration and press [Enter].

  • Page 135: System Messages

    APPENDIX: System Messages Introduction to System Messages System messages are logged automatically in an error log when problems or potential problems occur within the IVP System. The system administrator can access the error log by choosing Error Summary from the System Report window.
  • Page 136 Messages call attention to the following types of conditions: • Software failures • Hardware failures at the board level • Diagnostic test results (when initiated by the error tracker software) • Alarm conditions • System restart conditions Sometimes, messages require corrective action from an operator, but usually the only action required by an operator is to report the condition to the system administrator and/or the National Systems Support Center or the National System Assistance Center.
  • Page 137 The messages are divided into subgroups according to the software process which outputs the messages: • Speech Processing Library (SPPLIB) messages 100—299 • Transaction State Machine (TSM) Process—controls transactions via script execution and commands—messages 400—499 • Voice Response Output Process (VROP) manages speech data base and downloads speech data to VRU messages 500–599 •...
  • Page 138 Software Architecture Many internal software processes run within the Voice Power System. Some of these processes are common to the Integrated Voice Power (IVP) System R1.1, while others are application-dependent. Briefly, the generic software processes are: • Transaction State Machine (TSM) The TSM process serves as the main control point for all the software processes involved in the system’s interaction.
  • Page 139 System Message Format When a system message is generated for the first time within an hour, it has the following format: <priority> <msg_id> <text> <time> — The following is a sample message: CRITICAL 904 (CS_C_FUSE) Cabinet Fuse Blown 15:30 If a system message is generated repeatedly within a short time (typically, within a few minutes), the following message format is used to avoid flooding the errors file with duplicate messages: <priority>...
  • Page 140 The following example illustrates the format of a typical system message as listed in this section: 311 (INITASH) (TR) , MAJOR Initialization Error on Channel: <channel> TR: <integer> In the preceding example, the msg id is 311. The mnemonic is INITASH and the associated hardware device is .
  • Page 141 Using the Explain Command An explain command is available for you to find out the problem specified by an error message. This command uses the error number to provide you with information about how to respond to the error message. To use the explain command,: Open the Voice Administration window.
  • Page 142 System Message Listings The messages are arranged in numerical order by msg_ids. They are organized in subgroups according to the software process that outputs the message. Each message appears in bold type. Following each message is a short explanation of the message and the recommended corrective action.
  • Page 143 Speech Processing Library (SPPLIB) (SPP_NOSAVE), MAJOR Cannot Save Shared Memory (< integer>) During < string> To Disk The Voice Power System is attempting to save recent changes entered into the configuration. The update was not completed successfully. • Check the permissions on the directories and files in the path /gendb/shmem/*.
  • Page 144 Transaction State Machine (TSM) Process 401 (TSM_RCV), CRITICAL TSM: Cannot Receive Msg: ret = <integer>, errno = <integer> TSM failed to receive a message from another process. The value of the errno indicates the reason for the error. • Contact the NSSC or NSAC for assistance. 402 (TSM_SND), CRITICAL TSM: Cannot Send Msg to <integer>: ret = <integer>...
  • Page 145 405 (TSM_NOSLOT), MAJOR TSM: No Slot Available for Script <string> • Contact the NSSC or NSAC for assistance. 406 (TSM_NOSCRIPT), MAJOR TSM: Cannot Find Script <string>; errno = <integer> TSM failed to open the specified script file. This occurs if the script file does not exist.
  • Page 146 409 (TSM_MTSCRIPT), MAJOR TSM: No Data in Script <string> The specified script has no instructions. • Reload the application software if error persists. 410 (TSM_SHMFAIL), CRITICAL TSM: Shared Memory failure: <string>, errno <integer> TSM failed to attach a shared memory segment. This error can only be seen at initialization.
  • Page 147 413 (TSM_NO_SCPT_P), MAJOR TSM: Cannot open script environment param file: ret = <integer> errno = <integer> TSM failed to open the script environment parameters file. The value of the errno indicates the reason for the error. • Ensure that the file “script_param” exists in “/gendb/data.” This error message is for an unsupported software feature.
  • Page 148 416 (TSM_lNVLD_MSG), INFORM TSM: Ignored Message from <integer>, content <integer>, than <channel>: <string> TSM did not process a message because it was inappropriate. The message originator, message content, channel number, and reason for not processing are specified. TSM will continue execution after reporting the error.
  • Page 149 Voice Response Output Process (VROP) 549 (VROP_RESIZESP), MAJOR WARNING: You may need to increase the number of speech buffers (nbufs) defined in the file /vs/data/spchconfig. 550 (VROP_BADACT), MAJOR VROP Activity list is corrupted The activity list data structure in the VROP process is corrupted. •...
  • Page 150 571 (VROP_CONFIG), MAJOR VROP Config file <string> is incorrect A line in the spchconfig file is invalid. • Edit the file /vs/data/spchconfig and fix the line indicated. The file should contain a line of the form: nbufs 40 This line tells the Voice System how many speech buffers to allocate in memory.
  • Page 151 575 (VROP_UNIXFIO), MAJOR Error occurred accessing UNIX file <string> An error occurred accessing the indicated UNIX system file. This could be caused by a disk error or by a corrupted UNIX file system. • Reboot the UNIX system if you suspect a corrupted UNIX file system.
  • Page 152 581 (VROP_TIMEOUT), lNFORM VROP: Timeout detected: action < nteger> A timeout error occurred. These can occur because of other errors in the system or because of excessive system load. Restart or reboot the system if these errors continue. 582 (VROP_NOACT), MAJOR VROP: no activity lists are available The activity list, a data structure used to keep track of speech commands in progress, has been exhausted causing some play or...
  • Page 153 586 (VROP_BADPHR), MAJOR VROP: phrase <integer> in talk file <integer> is bad The indicated speech phrase is corrupted. • Run audit when convenient. The phrase will need to be recovered from a speech file system backup. 588 (VROP_NOTIMELIST), INFORM VROP: no timeout lists are available The timeout list data structure is exhausted.
  • Page 154 591 (VROP_PLAY_TMOUT), MAJOR Play request is not serviced fast enough A request to play phrases has not been serviced fast enough. The system load is excessive. • Attempt to reduce the load on the system to prevent poor service to customers. 592 (VROP_CODE_TMOUT), MAJOR Coding request is not serviced fast enough A request to record a phrase has not been serviced fast enough.
  • Page 155 595 (VROP_BADCMD), INFORM Unrecognized command received An unrecognized command has been received by the VROP process. • Inform the NSSC or NSAC. 596 (VROP_DIORESPAWN), INFORM DIO process respawned The DIO process died and respawned. • Inform the NSSC or NSAC and restart the system if the error continues.
  • Page 156 Error Tracker (ET) Process 601 (SHMEM_SHOW), STATUS Showing State of ET Shmem (ETCOUNTS) The user asked the Error Tracker (ET) to display the state of its shared memory (presumably for debugging purposes). This should not occur spontaneously. • If it appears without being requested, inform the NSSC or NSAC.
  • Page 157 605 (ET_CKSHMEM), MAJOR ET has Tried to Check/Reinit its SHMEM (ETCOUNTS) ET tried to check/reinitialize its shared memory. If this message occurs continuously without a user’s request, ET will not work properly until this is fixed. • Try stopping and restarting the system. •...
  • Page 158 609 (ET_NO_ATT), MAJOR Cannot Open ATT Error Rules File (vs/data/errors) • Check to see that the file /vs/data/errors exists and check its permissions. 610 (ET_NOQ), CRITICAL ET Cannot Open its message queue. Something is wrong with the interprocess communication. ET cannot open its messgae queue. •...
  • Page 159 613 (ET_NO_VAR), INFORM Cannot Open VAR Error Rules File (gendb/data/errors) Informational message unless there is supposed to be a VAR error file. The application-specific error rules file is missing. • Contact the provider of the application software package that is installed.
  • Page 160 621 (ET_FLOOD), INFORM <string> This message is printed as a result of the flood control being turned on to prevent messages from flooding the screen or the ET history file. 622 (ET_URS), CRITICAL User Ordered ET to RESTART System The user ordered ET to restart the system. 623 (ET_URB), CRITICAL User Ordered ET to REBOOT System The user ordered ET to restart the system.
  • Page 161 627 (ET_BAD_ARGS), INFORM Invld channel(<integer>)/brd(<integer>) msgid(<integer>) Recvd from <string> ET received a message with bad arguments (i.e., invalid board number, invalid channel number for the given board number, etc.). • This message should be reported to the NSSC or NSAC. 628 (ET_NEW_PID), MAJOR ET Noticed PID for <string>...
  • Page 162 654 (ET_SUMSHOW), STATUS ET showed summary settings as requested The user ordered ET to display its current summary settings. The user made the request via the “etset” command. 655 (ET_SUMTIME), STATUS ET set summary interval to <integer> minutes as requested The user ordered ET to set its summary interval for the time between the display of summary messages to the specified number of minutes via the “etset”...
  • Page 163 Maintenance (MTC) Process 700 (STA_CHAN), STATUS MTC reports channel <channel> is now in state <integer>. Maintenance reports; the permanent state of a channel has changed. 701 (STA_CARD), STATUS MTC reports card <device> is now in state <integer>. Maintenance reports: the permanent state of a card has changed. 710 (INV_RQST), INFORM MTC received invalid request, morig = <integer>, mcont = <integer>, reqst = <integer>.
  • Page 164 713 (RLS_FAIL), MAJOR Maintenance cannot acquire a device from TSM. This is an indication of software problems. • If this error persists, try stopping and restarting the voice system. 714 (RCVE_MSG), CRITICAL MTC cannot receive a message, return= <integer>, errno = <integer>, <string>.
  • Page 165 717 (SYS_FAIL), MAJOR MTC cannot <string> for card <device>, return= <integer>, errno = <integer>. Maintenance failed a system call. This is an indication of system problems. • Try stopping and restarting the Voice System or rebooting the system. 718 (NO_CLOCK), MAJOR MTC cannot find clock on card <device>.
  • Page 166 724 (SHM_FAIL), CRITICAL MTC cannot attach the <string> area. Maintenance cannot attach shared memory. This is an indication of software problems. • Try stopping and restarting the Voice System or rebooting the system. 725 (SHM_INVD), CRITICAL MTC detects a invalid <string> area. Maintenance detected invalid shared memory.
  • Page 167 741 (DG_RESLT), STATUS MTC reports diag results on card <device>, return = <integer>, errno = <integer>, <string>. Maintenance reports: diagnostic results. 742 (DG_PASSD), STATUS MTC reports diag passed on (<string>) card <device>. Maintenance reports: diagnostics have passed on a hardware card. 750 (DG_FAILD), STATUS MTC reports diag failed on card <device>, because <string>.
  • Page 168 Data Base Initialization (DBINIT) 1701 (NO_DBFILE), MAJOR NO <string> SHMEM File. The system is unable to initialize its shared memory properly. • Call the NSSC or NSAC. A-34 APPENDIX: System Messages...
  • Page 169 Tip/Ring Interface Process (TRIP) 2000 (TRIP_OPEN), CRITICAL TRIP: Tip/Ring Driver Open Failure, Reason <integer> The Tip/Ring Input Process is unable to access any of the tip/ring boards in the cabinet. The reason number may be found in the Introduction to Section 2 of the UNIX Programmer Reference Manual.
  • Page 170 2003 (TRIP_PRTY)(tr), MAJOR TRIP: TDM Parity Error Detected On Channel <channel> And Time Slot <integer> This error should not be generated. • Call the NSSC or NSAC. 2004 (TRIP_OVFL)(tr), MAJOR TRIP: Tip/Ring Event Lost, Base <device>, lines <integer> Too many simultaneous events have occurred on the indicated boards for the Voice System to process.
  • Page 171 User Applications (APP) Voice Mail Database Dip Error Messages 5000 (VMD_SYSERR), MAJOR <string> FAILED for <string>, errno: <integer> The Voice Mail Database DIP encountered a system error while trying to access a database file. The value of errno indicates the error reason.
  • Page 172 5003 (VMD_BADFORM), MAJOR <string> is badly formatted <string> A Voice Mail Database file is not formatted properly. A possible software or file system problem may exist. • Contact your field service representative for assistance. 5004 (VMD_OUTERR), INFORM asked to logout <string> -- already logged out A script requested that the Voice Mail Database DIP log out a subscriber who was not currently logged in.
  • Page 173 5008 (VMD_MSGERR), MAJOR < string> failed: ret code < integer>, errno < integer> The Voice Mail Database DIP encountered a problem while trying to send or receive an interprocess communication message. The value of errno indicates the error reason. Contact your field service representative for assistance. 5009 (VMD_PHRDEL), INFORM cannot remove phrase <...
  • Page 174 (in the case of call_answer) or the caller (in the case of voice_mail) is not properly registered as a subscriber on the AUDIX Voice Power system. • Verify the presence of the extension.
  • Page 175 5016 (VMD_VROPERR), MAJOR VROP problem: <string> There was a failure for a request made to VROP by the Voice Mail Database DIP. VROP encountered a failure while attempting to service the request or it may not have responded to the request. •...
  • Page 176 5019 (VMD_MWLUP), inform MWL update failed: <string> The Voice Mail Database DIP has been notified of a failed attempt to light or extinguish a message waiting lamp. The DIP will initiate another attempt to update the lamp. • If this message occurs frequently, contact your field service representative for assistance.
  • Page 177 Administration Error Messages 5100 (ADM_SYSERR) MAJOR <string> system call failed for <string>, errno is <integer> The Administration process encountered a system error while trying to access a file. The value of errno indicates the error reason. • Check to make sure the file or directory named in the error message is not corrupted or missing.
  • Page 178 DCP Communications Process Error Messages 5150 (DCP_SYSERR) MAJOR <string> FAILED for <string>, errno: <integer> The DCP communications process encountered a system error while trying to access a file. The value of errno indicates the error reason. • Check the file or directory named in the error message. It may be corrupted.
  • Page 179 5154 (DCP_BADNAME) INFORM “<string> “ not found in the manes to exts table A name which was received over the DCP link could not be found in the Voice Mail Database. The name may not have been administered correctly via the Subscriber Administration window. If this problem persists, contact your field service representative.
  • Page 180 5158 (DCP_DCPIFAIL) MAJOR <string> FAILED, ret is <integer>, errno is <integer> A failure occurred in the interface between the DCP communications process and the DCP link. • Contact your field service representative for assistance. 5159 (DCP_MSGERR) MAJOR <string> failed: ret code <integer>, errno <integer> The DCP communications process encountered a problem while trying to send or receive an interprocess communication message, The value of errno indicates the error reason.
  • Page 181 5162 (DCP_BADBUF) INFORM bad DCP buffer: <string> The DCP communications process received a bad display buffer from the DCP link. • If this problem persists, contact your field service representative. 5163 (DCP_DCPIPROB) INFORM <string> failed, ret is <integer>, errno is <integer> A problem occurred in the interface between the DCP communications process and the DCP link.
  • Page 182 Reports Error Messages 5200 (RPT_SYSERR) MAJOR <string> system call failed for <string>, errno is <integer> The Reports DIP encountered a system error while trying to access a file. The value of errno indicates the error reason. • Check to make sure the file or directory named in the error message is not corrupted or missing.
  • Page 183 Outcalling Error Messages 5250 (OC_SYSERR) MAJOR <string> FAILED for <string>, errno: <integer> The Outcalling DIP encountered a system error. The value of errno indicates the error reason. The error may be due to a corrupted file or directory, or it may be due to a main memory problem.
  • Page 184 5254 (OC_MSGERR) MAJOR <string> failed: ret code <integer>, errno <integer> The Outcalling DIP encountered a problem while trying to send or receive an interprocess communication message. The value of errno indicates the error reason. • Contact your field service representative for assistance. 5255 (OC_REQERR) MAJOR failure for request <integer>...
  • Page 185 5259 (OC_BADEXT) INFORM ext <string> is not valid (received from VM DIP) The Outcalling DIP received an invalid extension in an interprocess communication message from the Voice Mail Database DIP. • If this problem persists, contact your field service representative. 5260 (OC_GETSCR) MAJOR getscript failed for than <integer>, returned <integer>...
  • Page 186 5263 (OC_LONGNBR) INFORM OC nbr (<string>) for <string> is too long The Outcalling DIP has detected that a subscriber’s outcalling number is longer than is allowed. This is probably a result of a decrease in the Maximum Number of Digits allowed for outcalling numbers.
  • Page 187 5404 (MSG_RECV_ERR), MAJOR <string> The Switch Information DIP encountered a problem while trying to receive an interprocess communication message. The value of errno indicates the reason for the error. • Contact your field service representative for assistance. 5405 (MSG_SEND_ERR), MAJOR <string>...
  • Page 188 6386SX WGS, opening and closing, 2-9 failure, system, recovery from, 6-1 application operation problems, 4-8 type of, 6-1 AUDIX Voice Power File System Modification files restoring, 6-4, 6-5 Software, installation, 3-15 floppy disk drive, maintenance, 2-61 AUDIX Voice Power Application Software,...
  • Page 189 jumpers RAM configuration, 2-29 release 2.0, reinstalling, 5-4 serial port configuration, 2-29 remote access software, installing, 3-23 setting, 6386125, 6386E/33 WGS, 2-26 requirements environmental, 1-3 humidity, 1-3 physical; 1-3 keys, 1-6 power, 1-3 temperature, 1-3 maintenance floppy disk drive, 2-61 serial port, disabling, 3-13 tape drive, 2-62 setup utility, 2-49...
  • Page 190 Documentation Update 999-5OO-355-A AUDIX Voice Power Installation and Maintenance Guide, Rel 2.0 999-500-355 Instructions 1 Read this booklet carefully. 2 Mark short corrections and additions in the original document. 3 For longer corrections and additions, make a reference in the original document to the page of this booklet containing the correction or addition.
  • Page 191 Page 2-4: Add this sentence following the first sentence of the first paragraph: See Appendix B for information about installing a second hard disk. Page 2-16: In Figure 2-11, the memory bank numbers on the right-hand side of the memory expansion board should be reversed. The numbers should run “3, 2, 1, 0,3,2,1, 0"...
  • Page 192 See Appendix B for information about installing a second hard disk. See Appendix C for information about installing the AUDIX Voice Power Lodging application in combination with AUDIX Voice Power. Page 5-3: Replace step 10i, and add step 10j as follows: i At the User Login menu.
  • Page 193 Page 5-5: Insert the following note after step 4b: N o t e Reply when asked if you want to save files. Page 5-6: Replace step 7i, and add step 7j as follows: i At the User Login menu, move the cursor to Exit and press [Enter].
  • Page 194 Page 5-9: Replace step 12 and add step 13 as follows: 12 At the menu, move the cursor to Exit and & T FACE [Enter] press A Confirm Exit screen will appear. 13 Press (CONT) to return to the Console Login prompt. Page 5-11: Replace step 12 and add step 13 as follows: 12 At the...
  • Page 195 Page 6-6: Replace steps 5g and 5h with the following: g Press (CANCEL) repeatedly to return to the #prompt. Page 6-7: Change step 7 to read as follows: 7 Type Y e s . N o t e You must type capital “Y” and lower case “es” or you will get an Invalid input message.
  • Page 196 Page A-7: Change step 1 to read as follows: 1 Open the Voice System Administration window. Appendix B: Add the attached pages as a new Appendix B following Appendix A. Appendix C: Add the attached pages as a new Appendix C following Appendix B. 999-500-355-A —...
  • Page 197 IVP4 Board Configuration and Installation AUDIX Voice Power may have up to three IVP4 boards. Your system maybe shipped with the IVP4 boards installed. If you need to add IVP4 boards to the system, the IVP4 board(s) must be configured before they are installed.
  • Page 198 Configuration of New Boards If your IVP4 board is new and is still packed in the factory box, take note of the type of switch and the factory switch settings. The board is shipped from the factory with the switches correctly set for use as board 1. If the board has rocker switches, it is always configuration A as shown in Figure 2.
  • Page 199 If the board has unmarked slide switches, the setting of the second switch (SW12.1) should correspond to one of the settings shown in Figure 4. Use the configuration letter at the top of the column which the match is found. If you are unable to determine the correct configuration by examining the switch settings, you will have to test the board as described later in this section to determine the correct configuration.
  • Page 200 Setting Switch SW12.1 The second switch (SW12.1) sets the board address. Figure 4 shows the correct settings for up to three boards in each of the three configurations. Settings for SW12.1 FIGURE 4 SLIDE STYLE ROCKER STYLE SLIDE STYLE OPEN Board 2 OPEN OPEN...
  • Page 201 Determining the IVP4 Board Configuration by Testing If the board has slide switches, it may be necessary to test the board to determine if it has configuration B or C. If you already know the configuration, use the test in the next section to confirm board operation. To determine the configuration by testing: Set the switches to match configuration B in Figure 2.
  • Page 202 Install the board(s) and close the case. Install the application software. The AUDIX Voice Power application software has a “System Monitor” function available. Open the System Monitor window and examine the Service Status column. If the Service Status is blank, or if the System Monitor window shows no fields at all, the board is either defective, or it should have another configuration.
  • Page 203 Connecting the IVP Voice Lines Each IVP4 board has two 6-position modular jacks. Each of these modular jacks is used to connect two voice lines in the RJ14C configuration. The top jack is used for line pairs 1 and 2. The bottom jack is used for line pairs 3 and 4.
  • Page 204 If the line pairs run individually (RJ1lC), a type 884A adapter may be used to consolidate the four individual line pairs into two pairs (RJ14C) in each of two cables. WARNING There is a magnet on the back of the 884A adapter. Be sure that you do not place this near the hard disk drive or floppy disks.
  • Page 206 APPENDIX B: Installing a Second Hard Disk Introduction In some systems it will be desirable to increase the voice message space. Before installing a second hard disk, the first hard disk should be increased to the maximum size of 300 MB. If it is necessary to install a second hard disk, both the first and second hard disks should be 300 MB.
  • Page 207 Installing the Second Hard Disk The procedure for installing the second hard disk is outlined below. The exact procedure for each step is included in the step or described elsewhere in this document. 1 If this is a new installation and installation has not yet been completed, skip this step.
  • Page 208 6 Create an account for voice administration by following the directions in Creating a Login for Voice Administration in Chapter 3. 7 Install the AUDIX Voice Power File System Modification Software by following the directions in Installing AUDIX Voice Power File System Modification Software in Chapter 3.
  • Page 210 Reinstalling for Lodging in this appendix. Preparing for Later Installation If you are installing AUDIX Voice Power now for later use with the AUDIX Voice Power Lodging application, or will immediately follow the instillation of AUDIX Voice Power with the installation of AUDIX Voice Power Lodging, usc the partition sizes given in Table C-1 instead of the partition sizes given in Chapter 3.
  • Page 211 MB and multiply that number by 6. Divide the total number of cylinder on the disk by the /root total number of MB and multiply that number by 18. C-2 APPENDIX C: Installing AUDIX Voice Power Lodging...
  • Page 212 The remaining cylinders are assigned to /usr2. /usr2 Reinstalling for Lodging The procedure for reinstalling AUDIX Voice Power for use with the Lodging application is outlined below. The exact procedure for each step is included in the step or described elsewhere in this document.
  • Page 213 Application. Adding the Lodging Application If you have installed AUDIX Voice Power with the disk partition sizes given in Table C-1, you can add the Lodging application by following these steps: 1 Install the X.25 Network Interface Software, Version 1.2, SL 1.51.1.3 following the instructions in the AT&T AUDIX Voice Power Lodging...

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