Using Customized Greetings For System Answer And Ccr - Northern Telecom Compact ICS 4.0 Manual

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Using customized greetings for System Answer and CCR

Norstar uses both greetings you record and pre-recorded
greetings to tell callers how their call is being handled. You
can make your own voice recordings for all of the greetings
used in System Answer and CCR.
For customer greetings, you can create your own version or
turn the greeting off completely. With system greetings, you
can select the system version, create your own version, or turn
the greeting off.
The following examples use greetings recorded for use at a
company called Bluebird Consulting. You can use them as
models for when you make your own recordings.
The pre-programmed parts of the greetings are shown in
italics.
System Answer on:
You have reached Bluebird Consulting. All of our operators
are busy. If you know the extension that you want, and are
using a touch tone phone, please dial it now. Or, hold the line
and your call will be answered as soon as possible.
You may choose to create your own message (shown in italics
following) instead of using the pre-recorded greetings:
You have reached Bluebird Consulting. We can't come to the
phone right now. If you know the number of the person you are
trying to reach, enter the number now. Or stay on the line and
someone will assist you momentarily.
Bus. open
CCR, :
You have reached Bluebird Consulting. To reach one of our
sales agents, press 1. To contact our accounting office, press 2.
P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide