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Northern Telecom 3X8 Owner's Handbook Manual

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DR5.1
Owner's Handbook
and Meridian are trademarks of Northern Telecom
Copyright Northern Telecom 1997
P O 8 4 2 6 2 7
I s s u e 0 1

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Summary of Contents for Northern Telecom 3X8

  • Page 1 DR5.1 Owner’s Handbook and Meridian are trademarks of Northern Telecom Copyright Northern Telecom 1997 P O 8 4 2 6 2 7 I s s u e 0 1...

  • Page 2: Table Of Contents

    telemanuals.com Welcome to Customizing your system 1 Assisting your co-workers 2 Your Customer Service representative 2 Call Display services 3 Call Display Information 3 Call Log 6 Message Waiting What’s New with Answer Timer 73 Auxiliary Ringer 13 Do Not Disturb on Busy Last Number Redial 13 Page Timeout 14 Page Tone 14...
  • Page 3 telemanuals.com Contents Telephone (Set) abilities 43 Line abilities 51 Class of Service (COS) passwords 51 Service Modes 54 Password 58 Log Defaults 59 Call Services 60 Auto Call Info 60 Telephone (Set) Services 61 Voice Message Center telephone numbers 62 Voice Message Center lines 62 Copying settings 63 Line programming 63...
  • Page 4 telemanuals.com Contents COS Password 112 Customizing your telephone 113 Dialing 120 Do Not Disturb 126 Feature programming 128 Group Listen 131 Hold 134 Host System Signaling 136 Host system codes 1 3 6 Line Pools 139 Line Redirection 141 Long Tones 146 Messages 147 Telephones 153 Buttons 153...
  • Page 5 telemanuals.com Contents PO842627 01 DR5.1 Owner’s Handbook...

  • Page 6: Customizing Your System

    telemanuals.com In addition to basic telephone service, your digital key system has many extra features that will greatly improve your office communications. When a telephone system is first installed, it takes a bit of time to settle into using new equipment. minimizes this orientation by providing straightforward features and simple instructions.

  • Page 7: Assisting Your Co-Workers

    telemanuals.com 2 /Welcome to Configuration programming Configuration programming is usually done for you by the person who installs the system or by your Customer Service representative when is being installed. Specific system-wide parameters are set up in Configuration. Assisting your co-workers It is human nature to ask someone how to do something rather than read a user guide.

  • Page 8: Call Display Services

    telemanuals.com Call Display services 3 Call Display services Some public telephone companies offer Call Display services which provide information about an incoming call. The caller’s name, telephone number and in some cases, long distance indication, can be shown on a telephone with a display. Your DR5 system uses this information so that you can: view incoming call information as well as the line...
  • Page 9 telemanuals.com 4 Call Display services Depending on your requirements, Call Display information presents several convenient options. When a caller is identified before the call is answered, you can answer using a personal greeting. You can also prepare yourself prior to answering the call by retrieving any relevant documents, or otherwise orienting yourself to the expected discussion.

  • Page 10: Programming Tips

    Call Display services 5 Call Display information allows you to answer calls on a priority basis. For example: If several calls are alerting at your telephone at the same time, you can request information about the calls to decide which one may be more important. If you are already on a call, information about a second call starting to alert at your telephone can help you to decide whether to answer the second call or remain...

  • Page 11: Call Log

    6 Call Display services Call Log Call Log feature uses incoming Call Display information to make a record of call details for follow-up. Call Log also records several other useful facts such as the time and date of the log entry, the number of repeated calls by the same caller and which telephone answered the call if it was subsequently rerouted and handled by someone else in the system.
  • Page 12 Call Display services 7 We strongly recommend that you limit the number of users logging calls for the same line, as this would be confusing. For example, if two users are logging calls for the same line, they do not know who the call was originally intended for, nor are both Call Logs updated when one of the users returns a customer’s call.
  • Page 13 8 Call Display services Call Logs with an Attendant Position Attendant’s telephone Programming: Attendant Position Configuration: Administration: Line Access Log Defaults (assign log space (all lines to appear at to all sets, for example 10.) the Attendant’s set) Call Services Set services Rinsing: set:...
  • Page 14 Call Display services 9 Recommended configuration 2 Each user who will log calls has an individual line appearing at their set. The users have a variety of requirements in terms of logging calls. Using the users can program logging capabilities specifically for their sets. Logs Call with individual lines...
  • Page 15 10 Call Display services Recommended configuration 3 system has lines 01 and 02 appearing on all sets. The supervisor wants to log all calls for lines 01 and 02 at his/her set in order to analyze call traffic. Two users have been selected to return unanswered customer calls.

  • Page 16: Message Waiting

    Call Display services 11 Set programming: Set 21 (Feature) Set 22 and 23 answered Log Feature Card. Note: For more information, see the This card is available in a separately orderable Call Display Key Cap Kit. Please contact your Customer Service representative.
  • Page 17 12 Call Display services DR5.1 Owner’s Handbook PO842627 01...

  • Page 18: Answer Timer

    telemanuals.com Answer Timer system allows you to administer a delay between the last digit you dial on a device connected to an analog terminal adaptor and when the KSU is ready to receive DTMF tone from the far end analog device. Up until now there was a fixed seven-second delay.

  • Page 19: Page Timeout

    telemanuals.com 14 /What’s New with Link Feature You can change a telephone’s ability to use Link (a host system signaling option). Page Tone The tone preceding a Page Announcement up to now was always on. Now it is possible to turn the Page tone off for all users.

  • Page 20: How To Do Programming

    telemanuals.com The system comes programmed with default settings that may be sufficient initially. Administration programming lets you change system-wide settings that probably have to be updated regularly because of staff turnover or new business contacts. You can also assign some features to individual lines and telephones. This provides you with real flexibility in making your telephones work together.
  • Page 21 telemanuals.com Programming Determine programming requirements Read about the available programming settings in this chapter, then determine how your co-workers would like the features programmed. Get the following information: the numbers of the installed lines, the internal telephone numbers of installed telephones, the telephone numbers to be programmed into System Speed Dial,...

  • Page 22: Programming Tools

    telemanuals.com Programming Programming tools telephone System programming can be performed on an M7208, M7310 or M7324 Telephone. Programming Overlay Programming is a paper cutout that labels telephone buttons used during programming. This makes it easier for you to recognize the button that you want. Programming Overlay for the M7208 Telephone is placed over all of the eight memory buttons.

  • Page 23: Using The Overlay

    18 Programming Using the Overlay The indicators show which buttons can be used at a particular programming step. The functions on these buttons allow you to move through the headings and sub-headings of programming. moves up in the hierarchy of headings and sub- headings.
  • Page 24 Programming 19 Programming Overlay for the M7208 Telephone (top) and for the M7310 and M7324 Telephones (bottom) P O 8 4 2 6 2 7 0 1 Owner’s Handbook...

  • Page 25: The Display Buttons

    Programming display buttons If you are programming on an or M7324 Telephone you can perform many functions using display buttons. Depending on where you are in programming, one, two, or three display buttons may be available at any one time. Press one of the display buttons to select the function that you want.

  • Page 26: Programming Details

    Programming 21 Programming details Entering numbers Numbers are entered from the telephone dial pad. The display button may be used to edit the number. Line numbers must always be entered as a two-digit number with a leading zero. Internal telephone numbers, also referred to as Directory Numbers are always two-digits long.
  • Page 27 Programming Entering names Letters and numbers can be entered as part of a name for various settings. The method of entering a name is always the same. Begin with a setting that prompts you to enter a name. The display shows a cursor ( ) to indicate where you can enter the next character.

  • Page 28: Administration Overview

    Administration overview Administration overview Administration programming lets you change settings for the entire system, as well as settings for individual telephones and external lines. Pre-programmed default settings may initially be sufficient for your needs. You can use Administration programming to customize your system by changing these default settings.
  • Page 29 24 /Administration overview Administration programming has nine headings: ADMINISTRATION CODE Pas sword : assigns a two-digit System Speed Dial speed dial code (01-7.0) for fast dialing of up to 70 telephone numbers from any telephone. Names identifies external lines and 2.

  • Page 30: Entering Administration

    Administration overview Entering Administration When your system is first installed, there is a default password stored in the system. Your Customer Service representative may change or clear the default password after installation. You are not prompted to enter a password as you enter Administration for the first time if your Customer Service representative has cleared the default password.

  • Page 31: Moving Through Administration

    Administration overview Moving through Administration To program a setting, you must first locate the correct heading. To do this, scan through the headings of Administration using the buttons. To move through Administration headings: After entering Administration, the display shows dial. Press [ N e x t ] .

  • Page 32: System Speed Dial

    System Speed Dial 27 System Speed Dial The System Speed Dial programming section allows you to set the Speed Dial codes for external telephone numbers which the people in your office use most often. Use the Personal Speed Dial feature to program numbers used by only one or two people. D i r e c t - D i a l You can program 70 System Speed Dial codes ranging from PO842627 01...
  • Page 33 28 System Speed Dial System Speed Dial Number System Speed Dial Number lets you assign a System Speed Dial telephone number to a two-digit code. The System Speed Dial Number may contain a maximum of 24 digits. Begin with the display showing dial.

  • Page 34: Line Selection

    Svstem Dial 29 Line Selection Line Selection allows you to specify the external line that is used for a System Speed Dial number. The options are the Prime line, an external line, or a line pool. After you have programmed a System Speed Dial number, press [Next] and the display shows: for example, if a line is already assigned Use line: 02,...
  • Page 35 30 System Speed Dial System Speed Dial Name System Speed Dial Name allows you to assign a name to the stored System Speed Dial number. When the Display Digits setting is “No”, the programmed name is shown on the display when the System Speed Dial feature is used. The name can be up to 16 characters long.

  • Page 36: Names

    Names Names You can assign names to identify external lines and your co-workers’ telephones. During a call, the name (if programmed) is shown on the telephone display instead of the external line number or internal telephone number of the caller. Telephone names Services Programming...
  • Page 37 32 Names Telephone Names Personalize your office communication by assigning names to the telephones in the system. A telephone’s default name is its internal number, for example, 27. Begin with the display showing speed dial. Press [Next]. The display shows 2. Press [Show] twice.

  • Page 38: Line Names

    Names 33 Line Names Line Names allows you to assign a name to an external line. The default name is the number, for example, Line 02. Begin with the display showing dial. Press [ N e x t ] . The display shows 2.

  • Page 39: Time And Date

    34 /Time and date Time and date Time and date programming allows you to set the time and date that is shown on the display when a telephone is not in use. As with any clock, this needs to be done every time that your office has a power failure.
  • Page 40 Time and date English language displays always show the time in 12-hour format, while the alternate language displays always use the 24-hour format. Setting the time Begin with the display showing dial. Press twice. The display shows 3. Time and Press [Show].
  • Page 41 36 /Time and date Setting the date Begin with the display showing dial. After having set the time, press [Next] and go to step 4. Press [Next] twice. The display shows 3. Time and Press [Show]. The display shows the time, for example, Press [Next].

  • Page 42: Direct-Dial

    Direct-Dial 37 Direct-Dial Direct-Dial programming allows you to call the Direct-Dial telephone assigned to your telephone by dialing a single digit. Use the heading to specify the telephone directory Direct-Dial number (DN) designated as the Direct-Dial telephone. and date 3. Time Direct-Dial Direct-Dial Use the...

  • Page 43: Capabilities

    38 Capabilities Capabilities Capabilities programming assigns restrictions and exceptions to Class of Service (COS) passwords, telephones, and lines. dial Class of Service 7. Password Dialing Filters A dialing filter is made up of restrictions and exceptions. These specify the external numbers which can or cannot be dialed from a telephone or on a line.
  • Page 44 Capabilities 39 Press the display button to enter a wild card character that represents any digit in a sequence of numbers. For example You may need filters for three different types of users: Managers may require unrestricted dialing. Secretaries may need to be limited to calling the West coast office on line 03 only.
  • Page 45 40 Capabilities Programming hints can have up to 20 dialing filters (00 to 19). Filter 00 cannot be changed. Each programmable fitter can have up to 48 restrictions; there is no limit on the number of exceptions that can be allocated to any restriction.

  • Page 46: Po84262701 Dr5.1 Owner's Handbook

    Capabilities is a “wild card” character that stands for any digit. You can use an asterisk * in a sequence of numbers in either a restriction or an exception. This character is often used as part of feature codes for other systems or for features provided by your central off ice.
  • Page 47 Capabilities Filter descriptions Filter 00 permits unrestricted dialing, and cannot be changed. Filter 01 is pre-programmed with five restrictions and some associated exceptions. Filter Restrictions Exceptions Unrestricted dialing 1 8 0 0 1 5 5 5 9 1 1 I 9 1 1 4 1 1 None 02 24...

  • Page 48: Telephone (Set) Abilities

    Telephone (Set) abilities Telephone (Set) abilities programming assigns dialing filters and specific settings to telephones. Telephone abilities include: Direct-Dial telephone Telephone (set) filters Line/telephone filters Call Forward On Busy Telephone Administration Lock Call Forward No Answer Handsfree Full Forward No Answer delay Automatic Handsfree Allow redirect Redirect ring...

  • Page 49: Full Handsfree

    Capabilities Use the [Show] button, the display button and the dial pad to enter the number of the Dialing filter to be assigned as the Line/telephone filter. Programming hints A maximum of 255 Line/telephone dialing filters may be applied to lines at telephones across the entire system. Telephone Administration Lock (Set Lock) Telephone Administration Lock limits the types of features that may be used or programmed at a telephone.

  • Page 50: Automatic Handsfree

    Capabilities 45 Programming hints button is automatically assigned to a telephone that is programmed with Full Handsfree. Full Handsfree is always disabled for an Telephone. Automatic Handsfree Automatic Handsfree activates the Handsfree microphone and speaker when you make or receive calls by pressing a line button.

  • Page 51: Page Zone

    Caoabilities Page zone Each telephone can be assigned to one of three zones for receiving Page messages. A zone is any selection of telephones you want to group together, regardless of location. Use the display button to select the setting: 1, 2, 3, or NO.

  • Page 52: Call Forward On Busy

    Capabilities 47 Call Forward On Busy Call Forward On Busy redirects an incoming call to another telephone on your system when you are busy on a call, or when you have Do Not Disturb activated at your telephone. Use the button, the display button, and the dial pad to program the internal number of the telephone that your...

  • Page 53: Allow Redirect

    48 Capabilities When DND on Busy is turned on for the set, internal and private network callers hear a busy tone instead of ringing when you are on the telephone. External callers are transferred to the prime set used in your system. Press to toggle the setting on (Y) or off (N).

  • Page 54: Receive Tones

    Capabilities 49 Programming hints The Redirect ring setting has no effect if Disconnect Supervision is unavailable or was not enabled by your Customer Service representative. See the System features section of the Telephone features chapter for more information on Disconnect Supervision.

  • Page 55: Priority Call

    50 Caoabilities Priority Call This feature lets you call from your telephone and interrupt calls or override Do Not Disturb on another telephone. Use the display button to select the setting: N (No) or Y (Yes). Programming hints Apply this feature only to telephones from which such interruptions can be justified.

  • Page 56: Line Abilities

    Capabilities 51 Programming hints To accommodate the device attached to the you may want to lengthen or shorten the delay. If a modem or fax machine is attached to the you will want to keep the delay short. If a call to a fax machine or modem cannot be connected, try shortening the delay.
  • Page 57 52 Capabilities Password security Class of Service passwords for a system should be determined randomly, and should be changed on a regular basis. System users should memorize their COS passwords instead of writing them down. Employees’ COS passwords should be deleted when they leave the company.
  • Page 58 Capabilities 53 User filter The COS User filter replaces the telephone (set) filter or the line/set filter that would otherwise apply to a specific call. Use the button, the display button, and the dial pad to program the two-digit User filter. The default setting means that any other filters in place (telephone (set) filter or line/set filter) still apply.

  • Page 59: Service Modes

    Service Modes Service Modes Using Service Modes, you can control how the system responds to calls, depending on the time of day. Up to three different Service Modes can be programmed, each with unique ringing arrangements. speed dial Names Capabilities 9.
  • Page 60 Service Modes 55 You can assign a Control telephone to more than one external line, but a line cannot be assigned to more than one Control telephone. Only one Service Mode applies at any one time to all external lines controlled by a given Control telephone. The default Control telephone for all lines is 21 Service Modes The three Service Modes are programmed in the same way.
  • Page 61 Service Modes Manual allows you to turn the Service Mode on and off at any time from a Control telephone. The Service Modes feature code must be entered at the telephone to access this feature. Automatic allows you to pre-assign a stop and start time during which the Service Mode is active.

  • Page 62: Trunk Answer

    Service Modes 57 Trunk Answer Trunk Answer allows you to answer, from any telephone, an external call which is ringing at another telephone in your office. This is useful if the other telephones have not been assigned the same lines as the telephone you are using to answer the call., You can change the Trunk Answer setting only if the Service Mode is set to Manual or Automatic.

  • Page 63: Password

    58 Password Password The Administration password allows access to Administration programming. This prevents unauthorized or unintentional changes to settings. To ensure security, distribute the password only to selected personnel, record your password in the Programming Record, and change the password periodically.

  • Page 64: Log Defaults

    Log Defaults 59 Log Defaults If you subscribe to Call Display services, external calls can be tracked in a Call Log. Log Defaults programming customizes how log space is allocated to telephones throughout the system. Reset All Logs Use the button and the dial pad to enter the space allocation for the Call Log at each telephone.

  • Page 65: Call Services

    60 Call Services Call Services If you subscribe to Call Display services, external calls are identified on the display. Call Services programming allows you to customize how this information is used. Modes numbers lines Auto Call Info Automatic Call Information allows you to specify which telephone displays the Call Display information when a call is ringing on an external line.

  • Page 66: Telephone (Set) Services

    Call Services 61 Telephone (Set) Services Telephone Services programming allows you to customize how Call Display information is used at each telephone. Voice Message Logging telephone (set) Logging telephone allows you to specify the telephone that automatically logs Call Display information for calls on an external line.

  • Page 67: Voice Message Center Telephone Numbers

    62 Call Services First Display Depending on the services you subscribe to, Call Display information may contain up to three parts; the name of the caller, the number of the caller, and the name of the line in your system that the call is on. Use the display button to select the setting to be shown first for each telephone: Name, Number or Line.

  • Page 68: Copying Settings

    Copying settings 63 Copying settings Programmed settings for lines, telephones, and certain Capabilities can be copied to other lines or telephones. If many lines or telephones require the same settings, program one line or telephone, and then copy those settings. Line programming Line programming can be copied for Line abilities in the Capabilities section of Administration programming, and Ringing...

  • Page 69: Programming Reminders

    Programming reminders Programming reminders The Programming reminders are a record of programmable settings which users may need to know on a day-to-day basis. Fill out whatever sections are programmed and must be known. Not all of the programmable features may be required information.

  • Page 70: Telephones

    Programming reminders telephones User name/location Internal number Page zone Prime telephone Prime Telephone operator Internal number Lines answered at the Prime telephone Page zones Page zone Description Line Pools Pool Accesscode Miscellaneous programming Direct-Dial telephone Direct-Dial digit Call Park Prefix digit Dial first to make external calls PO842627 01 Owner’s Handbook...

  • Page 71: Call Pickup Groups

    Programming reminders Call Pickup Groups Pickup Group Names of members of the group DR5.1 Owner’s Handbook PO84262701...

  • Page 72: System Speed Dial

    Programming reminders DR5.1 Owner’s Handbook...

  • Page 73: Service Modes

    Programming reminders Service Modes Service Mode 1 Service Mode 2 Service Mode 3 N a m e N a m e N a m e _ - - - - - - stop stop Start stop Start Start T i m e T i m e T i m e T i m e...

  • Page 74: Telephone Features

    Answer a call Ring Again 121 Voice Call 181 Answering the telephone 74 Handle many calls at once Call Information 87 Answer buttons 153 Call Pickup 101 Call Queuing 104 Hold 134 Bring another person into Prime telephone 74, 127 a telephone conversation Conference 107 Have your calls answered at...

  • Page 75: Using Features

    70 Using features Using features To use a feature, enter the feature code and watch your telephone display for instructions. Different displays come up at different times, depending on how you invoke the feature and the choices you make while using the feature. If you want more information about a display, look it up in the Displays section of each feature listing.
  • Page 76 Using features 71 One-line and two-line displays telephones have LCD displays that give you information about your calls and guide you through features. The and M7208 Telephones have a one-line display. The and M7324 Telephones have a two-line display. The second line of a two-line display shows the functions of the three buttons directly below it.
  • Page 77 72 Using features You have entered an invalid feature code Invalid You have tried to use a feature that is not available in the present set-up of your system. You cannot use the feature you have chosen because your telephone is locked.
  • Page 78 Using features 73 If a feature code is programmed onto a memory button, you may be able to cancel the feature by pressing the memory button while the feature is active. If you change your mind in the middle of using a feature, you can back out by pressing [Feature] or Be aware that pressing disconnects any active call.

  • Page 79: Answering The Telephone

    Answering the telephone Answering the telephone Answering Your telephone can receive many different types of calls. Your telephone’s display tells you what type of call you are receiving. The usual way to answer a call is to pick up the receiver, but there are several other possible methods, depending on how your system is set up and the type of call that is ringing.

  • Page 80: Call Pickup

    Answering the telephone Depending on the setting in Administration Programming and the external information available, either the caller’s name or telephone number is displayed. When you transfer an external call to another user, this information is displayed on the recipient’s telephone. There will be a delay between the time your telephone first rings and when Call Display information is available.

  • Page 81: What Line Indicators Mean

    Answering the telephone What line indicators mean ‰ Flashing on and off There is an incoming call on the line. for equal lengths of t i m e You have placed a call on hold. Flashing on and off more quickly Flashing on for Someone else has put a call on hold longer than off...
  • Page 82 Answering the telephone You are connected to an internal call. You can press to transfer TRRNSFER the call. Either you are receiving an internal call from telephone 22 forwarded by telephone 21 or you have an Answer button for telephone 21 and an internal call from 22 is ringing on 21.
  • Page 83 Answering the telephone There is no call ringing at your telephone. If you have a flashing line button but your telephone is not ringing, you must press the line button to answer the call on that line. The telephone to which you have Hot in directed a call is not in service or is otherwise unavailable.

  • Page 84: Prime Telephone Displays

    Answering the telephone You have no free line buttons on which to receive a call. Release one of your current calls and try again to answer the incoming call. You have received a Ring Again offer for a line pool. To use the line pool, press or the flashing internal line button.
  • Page 85 Answerina the telephone Notes There are three indications of an incoming call: ringing, a line button flashing, and a message on the display. You will not necessarily receive all three indications for any particular call. You may have a line that has been set up not to ring at your telephone.
  • Page 86 You can program memory buttons for one-touch dialing of internal or external telephone numbers. External Press [Feature] Select the button you want to program. This is not necessary for the Telephone. If you want this autodialer to use a particular line or line pool, select that line or line pool button.
  • Page 87 While programming External Autodial, Button erased you pressed or [Hold] before entering any digits. This erases the button. Enter the number you wish to program exactly as you would if you were dialing it yourself. You cannot program an button while you are on a call. Finish your call or place it on hold before programming an button.
  • Page 88 Notes If the power to your system is off for more than three days, numbers may be lost from the memory. numbers must be programmed onto memory buttons. They can not be programmed onto external or internal line buttons, the Handsfree/Mute button, or Answer buttons. You can program Host System Signaling codes as part of a number on an External button.

  • Page 89: Call Forward

    84 Call Forward Call Forward Forward your calls You can have all your calls forwarded to another telephone in the system. Press Enter the number of the internal telephone to which you want your calls forwarded. Forwarding remains in effect until you enter the Cancel Call Forward feature code.

  • Page 90: Line Redirection

    Call Forward Related features Do Not Disturb You can use the Do Not Disturb feature to forward your calls to the Prime telephone. Line Redirection Note the differences between Line Redirection and Call Forward. Call Forward forwards all calls that arrive at a particular telephone to another telephone within the system.
  • Page 91 Call Forward Notes When a call is forwarded, it does not ring but its line indicator still flashes on your telephone. You can answer the call by pressing the button next to the flashing indicator. If the telephone to which you forwarded your calls does not have the same external lines as your telephone, the forwarded calls appear on internal line buttons.

  • Page 92: Call Information

    Call Information Information Call Information allows you to display information about incoming calls. This information is more detailed than the Call Display information you automatically receive. See the Answering the telephone section in this chapter for details. For external calls, you can display the caller’s name, telephone number, and the line name.
  • Page 93 Call Information Display Call Information for a call on hold To obtain information about your held call, press The display shows call. Select the line on hold. If the call is an internal call, the caller’s name and internal number are displayed. If the call is an external call, the caller’s name is displayed.

  • Page 94: Call Log

    Call Log 89 Call Log Call Log creates a list of records of incoming external calls. The log could contain the following information for each call: sequence number in the Call Log, name and number of caller, indication if call was long distance, indication if call was answered (and identification of who answered it), time and date of the call,...
  • Page 95 90 Call Log Choose Logging Options You can select the type of calls that will be stored in your Call Log. If the default has not changed, the display shows answered. If you want to log calls that were not answered, press or (Feature] Press...
  • Page 96 Call Log To manually log an external call: Press Press a memory key programmed with this feature code. (See the Feature programming section in this chapter.) Use Autobumping Since your log has a set number of entries that it can hold, Autobumping is a feature that lets you tell what to do when your log becomes full.
  • Page 97 92 Call Log Navigate within Call Log You can navigate within your Call Log to view a particular log entry. You can also scroll within an entry itself. To scroll through an entry, press To view the next entry, press To go back to the previous entry, press 2.

  • Page 98: Call From Call Log

    Call Log 93 Call from Call Log You may find it helpful to place calls from within your Call Log. Each stored caller number may vary according to the information associated with that particular call. If the caller number involves a or PBX system, the first few digits may need to be “trimmed”...
  • Page 99 94 Call Log Optional Password You have the option of accessing your Call Log through a password. If you forget your password, there is a facility in Administration programming to clear it (and then you could enter a new password from your telephone). Assign a password to your Call Log Press [Feature] .

  • Page 100: Call Information

    Call Log 95 Delete an assigned password After assigning a password to your Call Log, you may later decide that you do not want to use a password at all. Press [Feature] The display shows Enter your old password. The display shows Press or [Hold].
  • Page 101 96 Call Log The Autobumping feature is active. The Autobumping feature is deactivated. One or more calls have been autobumped. There is one new item in the Call Log. There are two or more new items in the Call Log. The call was successfully logged with Your active call must be held or released before entering Call Log.
  • Page 102 Call Log 97 This appears before the first “New” item when navigating from the “Old” items to the “New”. All lines in the pool are in use. No information is available on the call. No log space has been assigned to a s s i g n e d the telephone.
  • Page 103 98 Call Log Notes You may want to use the punch-out overlay, which is provided in Log Feature Card. This card is available in a separately orderable Call Display Key Cap Kit. Please contact your Customer Service representative. The default log size is zero items. This size can be changed in Administration programming.

  • Page 104: Call Park

    Park Call Park Park a call You can suspend a call so that it can be retrieved from any telephone in your system. Press Use the Page feature to announce the retrieval code displayed by your telephone. Retrieving a parked call 1.
  • Page 105 100 Call Park You have tried to park a conference call. Split the conference and park the calls separately. The person who retrieves the calls can reconnect the conference. Record the code shown. Use Page ) or press announce the call and its retrieval code.

  • Page 106: Call Pickup

    Call Pickup Call Pickup You can pick up a call that is ringing at another telephone. Directed Pickup You can answer any telephone that is ringing in your system Press Enter the internal number of the ringing telephone. [Feature] Group Pickup Your system can be divided into as many as four pickup groups.
  • Page 107 102 Call Your telephone is not a member of a pickup group. You have tried to pick up a call when you have no line button available. (Pickup) There is no call that you can Pickup pick up or the call that was ringing has already been answered.
  • Page 108 Call Pickup 103 If there is more than one incoming call on lines in a Service Mode, the Trunk Answer feature picks up the external call that has been ringing the longest. Telephones can be assigned to one of four pickup groups in Administration programming.

  • Page 109: Call Queuing

    Call Queuing 1 0 4 Call Queuing When you have more than one call ringing at your telephone, you can choose the call that has the highest priority. Press The system connects you to the call that has the highest priority.

  • Page 110: Camp-On

    Camp-On Camp-On Camp a call You can send an external call to another telephone, even if all its lines are busy. Press Dial the number of the telephone you want to camp the call Related features [Feature] Transfer Camp-On is a variation of the Transfer feature. Displays You will see some of the following displays while camping a call.
  • Page 111 Camp-On The telephone to which you camped a call did not answer the call. The call has come back to you. Press or the line button to reconnect to the call. On the Telephone, just pick up the receiver. A call you camped has come back to (Line 01 hung you, but the caller hung up before you could reconnect.

  • Page 112: Conference

    Conference Conference [Feature] Create a conference You can talk to two people at once. Make sure you have two calls, one active and one on hold. Press Take the held call off hold (this is automatic on the M7100 Telephone). Conference using Privacy Normally your calls are private;...
  • Page 113 Conference Independently hold two calls For all telephones except the Telephone, you can put the two people on hold independently so that they cannot talk to each other. Press the line button of one person. The other person is automatically put on hold. Press The second person is put on hold.

  • Page 114: Unsupervised Conference

    Conference Related feature Unsupervised Conference You can permanently disconnect yourself from the conference and leave the other two people talking by pressing However, if both of the other people are outside the system, there are some restrictions: at least one of the outside callers must have called you and that call must be on a disconnect supervised line.
  • Page 115 Conference You have tried to use Privacy Control when you are not on a call. You have tried to set up a conference Make second call call while connected to only one caller. Put your first call on hold, make a second call, and enter the Conference feature code again.
  • Page 116 Conference Notes Only the person who established the conference can process the conference in any of the ways just described. The Conference feature supports only three people. If you are using an Telephone: Your conference is connected as soon as you enter the Conference feature code.

  • Page 117: Cos Password

    112 COS Password COS Password Change your Class of Service A Class of Service password is a six-digit code that lets you switch from your current Class of Service to one that lets you dial numbers prohibited by your current Class of Service. Press Enter your COS password.

  • Page 118: Customizing Your Telephone

    Customizing your telephone your telephone You can change the way a telephone works in several ways. Some of the following features are assigned to telephones in Administration programming. You can turn other features on and off at individual telephones. Automatic Handsfree Automatic Handsfree lets you make or answer a call without having to pick up the receiver or press the button.

  • Page 119: Dialing Modes

    Customizing your telephone Dialing Modes You can set the dialing mode of your telephone. Press [Feature] Choose the dialing mode you want. supports three dialing modes: Automatic Dial, Pre-Dial, and Standard Dial. All three modes support on-hook dialing. (On-hook dialing means dialing a call without picking up the receiver.) The special features of the Automatic and Pre-Dial modes are available only when you dial on-hook.
  • Page 120 Customizing your telephone You can pre-dial both external and internal numbers. You must, however, select the correct type of line (external or internal) for the type of number you have entered. If all the lines on your telephone are busy, you will not be able to enter a telephone number.
  • Page 121 Customizing your telephone You can select either English or the alternate language at each telephone. When your system is first installed, all telephones will use English. You can program a memory button for one-touch switching between languages. Program onto the button.
  • Page 122 Customizing your telephone Press the button of the line you want to move. Press when you have finished moving lines. Press the button you want to move the line to. Neither of the buttons is erased. The lines, or the line and feature, simply switch places.
  • Page 123 Customizing your telephone This is the display you will see when choosing a ring type. Press hear the selected ring for two seconds. Repeat until you hear the ring you prefer, then press [Hold] Ring Volume You can set the volume at which your telephone rings. Press .The telephone will ring.

  • Page 124: Feature Programming

    Customizing your telephone Related features You can program your telephone’s memory buttons to dial frequently used numbers with the feature. [Feature) Feature programming You can program feature codes onto your telephone’s memory buttons using the Feature programming feature. Speed Dial programming You can program Personal Speed Dial numbers onto Speed Dial codes 71 to 94 using the Personal Speed Dial programming feature.

  • Page 125: Dialing

    120 Dialing Dialing One of the most important features of your telephone system is the ability to dial telephone numbers. Many features require you to dial telephone numbers. The displays associated with dialing are listed here. Note: When dialing telephone numbers keep in mind that if there is a 10 second pause between dialing one digit and the next, the call will be cancelled by the system.
  • Page 126 Dialing 1 2 1 [Feature] Last Number Redial You can redial the last external number you dialed. Press (Feature] Last Number Redial is enabled in Capabilities programming. Ring Again If you can’t get through to someone on your system because their telephone is busy or there is no answer, you can have the system tell you when they hang up or next use their phone.

  • Page 127: Priority Call

    122 Dialing Dialing modes supports three different methods of dialing. They are described in the Customizing your telephone section under the heading Dialing Modes. Line Pools Line pools give you access to many external lines. Priority Call If you get a busy signal when you call someone in your office, you can interrupt them using Priority Call.

  • Page 128: Ring Again

    Dialing Wait for the telephone to be answered, or press to use the Ring Again or Messages features. Wait for the telephone to be answered. If no one answers, you may press to use the Ring Again or Messages features, or press PRIORITY to make a Priority Call.
  • Page 129 1 2 4 You have not dialed an external telephone number since the last power interruption or system reset. Either you have no Prime line or your selected Prime line is busy. Select a line manually before dialing. You have tried to save the number of an incoming call.
  • Page 130 Dialing 125 You have dialed your own number. Notes The maximum number of digits that Last Number Redial or Saved Number Redial records is 24. You can copy the telephone number from a Last Number Redial or Saved Number Redial button onto an button.

  • Page 131: Do Not Disturb

    Do Not Disturb Do Not Disturb Do Not Disturb You can stop calls from ringing at your telephone. Press Only Priority Calls will ring at your telephone. A line button will flash when you receive a call, but the call will not ring. You can refuse to answer a particular call when it is ringing at your telephone.
  • Page 132 Do Not Disturb Displays Your telephone is in Do Not Disturb mode. To cancel Do Not Disturb, press Your telephone is receiving calls n o r m a l l y . Note If you use Do Not Disturb while an external call is ringing, the call will be forwarded to the Prime telephone.

  • Page 133: Feature Programming

    Feature programming Feature programming Program a button You can program a feature code onto a memory button. Press For all telephones other than the Telephone, select the button you want to program. Enter the feature code you want to program onto the button. Erase a button You can erase a memory button.
  • Page 134 Feature programming Displays You will see some of the following displays while programming, erasing, or checking buttons. A variety of displays appear in Button Inquiry. See the appropriate feature description in this chapter for a list of displays pertaining to the use of a feature programmed onto a memory button.
  • Page 135 Feature programming You cannot program a feature button Hold or release while you are on a call. Press the button you want-to program the feature onto. Press the button you want to check. Press EXIT when you are finished. This display pertains only to the and HOLD M7208 Telephone.

  • Page 136: Group Listen

    Group Listen l-31 Group Listen Group Listen You can let people in your office listen in on a call. Press [Feature] . You will hear the caller’s voice through your telephone’s speaker. Continue to speak to the caller through the telephone receiver.
  • Page 137 Handsfree/Mute Han&free/Mute Make calls without lifting the receiver You can make calls without lifting the receiver. However, you must have a Prime line assigned to your telephone. Press The telephone’s internal microphone and speaker are automatically turned on. 2. Dial your call. 3.
  • Page 138 Handsfree to regular call You can turn a handsfree call into a regular call. 1. Lift the receiver. Notes The indicator next to is solid when you are in Handsfree mode. It flashes when you mute the microphone. In open-concept environments, use the receiver or a headset when Handsfree communication is not necessary, or when you need privacy during a call.

  • Page 139: Hold

    Hold 1 3 4 Hold [Hold Put a call on hold You can temporarily suspend a call. Press When a call is on hold, its indicator flashes on all telephones that have access to the line. The call can be retrieved from any of these telephones.

  • Page 140: Exclusive Hold

    TV broadcasts are transmitted through the Music on Hold feature of this telecommunication system. Northern Telecom Inc. hereby disclaims any liability arising out of the failure to obtain such a license. Your Customer Service representative sets this feature to music, tones, or silence in Configuration programming.

  • Page 141: Host System Signaling

    136 Host System Signaling Host System Signaling You can access Host systems, such as Private Branch Exchanges (PBX) from by using Host System Signaling features (also known as End-to-End Signaling). These features either send a special signal to the host system or allow you to program delays required by host systems onto External buttons or Speed Dial codes.

  • Page 142: Programmed Release

    Host System Signaling 137 Programmed Release The Programmed Release feature performs the function of the button in a programmed dialing sequence. When the system encounters a Programmed Release at the end of a programmed dialing sequence, it hangs up the call after the numbers are dialed.
  • Page 143 138 Host System Signaling Displays You may see this display while entering Host System Signaling codes. You have entered a code that can only be used in a programmed Speed Dial sequence, not on a call you dial directly. Programmed Release and Run/Stop are for use in programmed dialing sequences only.

  • Page 144: Line Pools 139

    Line Pools 139 Line Pools [Feature) Use a line pool A line pool is a group of external lines that can be shared by many telephones. You can use a line in a line pool to make an external call. If you have a free internal line, dial a line pool access code on an internal line.
  • Page 145 140 Line Pools You have tried to access your line pool, but there are no lines in the line pool or all the lines are busy. Use Ring Again or call again later. Notes You do not usually need to enter the Line Pool feature code to use a line pool.

  • Page 146: Line Redirection

    Line Redirection 1 4 1 Line Redirection [ F e a t u r e ] Redirect a line Line Redirection lets you send your external calls to a telephone outside the office. You may choose to redirect all your external lines or only some of them.
  • Page 147 Line Redirection Displays while redirecting lines You will see some of the following displays while programming Line Redirection. The displays you see while canceling redirection are listed after this chart. See the Dialing section for displays that occur while entering telephone numbers. You cannot perform line redirection on Telephone.
  • Page 148 Line Redirection You are attempting to redirect a line and the line you have chosen is the outgoing line you have selected as a destination. You cannot redirect a line to itself. Select another line. Enter a valid line pool access code. This message appears when you have Programmed successfully redirected a line or...
  • Page 149 Line Redirection The line you are attempting to redirect cannot be redirected because it is not a disconnect supervised line. Your Customer Service representative assigns disconnect supervision to lines. Displays while canceling redirection You will see the following displays while canceling Line Redirection.
  • Page 150 Line Redirection While you are programming Line Redirection you will only receive an indication of calls that actually ring at your telephone. The system does not check that the number you give for line redirection is a valid one. If you redirect to an invalid number, redirection will fail.

  • Page 151: Long Tones

    Long Tones 1 4 6 Long Tones The Long Tones feature lets you control the length of a tone so that you can signal devices such as fax or answering machines which require tones longer than the standard 120 milliseconds. While on a call, press Press the dial pad buttons to produce the appropriate tones.

  • Page 152: Messages

    Messages 147 Messages The Messages feature allows you to send a message to another user, and lets you know if you have any messages waiting. As well, the Messages feature uses a Message Waiting List to keep a record of your internal messages and your (external) voice mail messages, if the service is provided by your telephone company.
  • Page 153 1 4 8 Messages Cancel a sent message You can cancel a message that you have sent to someone. Press [Feature] . The display shows for: Enter the internal number for the message that you want to cancel. Notification of message(s) If another user in your system or your Voice Message Center has sent you a message, your display reads...
  • Page 154 Messages 149 Remove items from your List You can erase an internal message or clear a message you have received from your Voice Message Center. When you clear this message from your Message Waiting List, it still exists at your Voice Message Center until you erase it there.
  • Page 155 Waiting List, and you have no new entries in your Call Log. Press review the message. display button appears only if you have outstanding messages. Press to review or erase messages you have sent. Press send a new message. 3X8 DR5.1 Owner’s Handbook PO842627 01...
  • Page 156 Messages Enter the internal number of the telephone to which you would like to send a message. This indicates that there is more than one item in your Message Waiting List, and there are one or more new entries in the Call Log. You have more than one item in your Message Waiting List, and you have no new entries in your Call Log.
  • Page 157 Messages 1 5 2 Notes You can send up to four messages to different telephones, including your Voice Message Center. If your telephone is a Direct-Dial telephone, you can send up to 30 messages. You can receive up to four messages from different telephones, including your Voice Message Center.

  • Page 158: Telephones

    Telephones Telephones This section covers the basic features of your telephone and optional equipment that may be attached to it. Buttons Feature button You use the Feature button to invoke features. See the Using features section. Hold button You use the Hold button to put calls on hold. See the Hold section.
  • Page 159 154 Nor-star Telephones More than one secretary may have an Answer button for a single manager. This allows two or more secretaries to handle calls for a busy manager. Similarly, one person can handle calls for up to four other people, using separate Answer buttons for each person.

  • Page 160: Headset

    Telephones Release button Pressing ends a call. You do not have to put the receiver down. also ends feature programming. While you are on a call, do not press to end a feature you are using (such as Show Message). If you do, you will disconnect the call.

  • Page 161: Hearing Aid Compatibility

    To change to a Handsfree call while you are on a call using your headset, unplug your headset. Your telephone’s microphone and speaker turn on and the call becomes a Handsfree call. (It is a good idea to put the call on hold while you do this.) You may see this prompt when you try to use a headset.

  • Page 162: Voice Call

    Page 157 Make a page announcement You can make announcements over the system. The tone preceding a page announcement up to now was always on. Now it is possible to turn the page tone off for all users in Configuation programming. This is convenient if the office environment is often busy with Page Announcements.
  • Page 163 1 5 8 Page Displays You will see some of these displays while making a Page announcement. Your telephone has not been programmed to allow paging. Enter the desired zone number (O-3) or press page to all zones. (0 equals all zones.) You have entered a page zone code that is not between 0 and 3.
  • Page 164 Page 159 Make sure that everyone who needs to make page announcements has a list showing who is in each page zone. See the Programming reminders section in the Programming chapter. DR5.1 Owner’s Handbook PO84282701...

  • Page 165: Priority Call

    160 Priority Call Priority Call If you get a busy signal when you call someone in your office, you can interrupt them. If the Do Not Disturb feature is on at the telephone of the person that you are trying to reach and that telephone is idle, you can override Do Not Disturb.
  • Page 166 Priority Call 1 6 1 Notes You can make a Priority Call only while your telephone display shows one of the following prompts: If Call Forward is active at the telephone you are trying to reach, your call will be forwarded. If the telephone receiving the Priority Call is in a conference call, the other two parties are automatically put on hold when the Priority Call is accepted.

  • Page 167: Service Modes

    Service Modes 1 6 2 Service Modes Switch to a Service Mode You can use Service Modes to make your system behave differently at different times of day. For instance, all incoming external calls can be directed to a security guard’s telephone during the night, or calls to one receptionist can be directed to another receptionist during lunch.
  • Page 168 Service Modes Notes A Service Mode allows you to change which lines ring at which telephone, to activate or deactivate the auxiliary ringer for certain lines, and to have calls to the Direct-Dial telephone ring at the Extra-Dial telephone. Service Modes can be programmed to begin automatically at certain times or they can be turned on and off at the Control telephone.

  • Page 169: Special Telephones

    Teleohones Special Telephones You can assign several special functions to the telephones in your system. Except where noted, you do not need special hardware. A special function is assigned to a telephone either by your Customer Service representative in Configuration programming or by you in Administration programming.
  • Page 170 Special Telephones Extra-Dial telephone In Service Modes, a second telephone can be assigned to ring on calls made to the Direct-Dial telephone. There may be one Extra-Dial telephone for the Direct-Dial telephone, and it may be a different telephone in each Service Mode. Hotline telephone You can call a programmed internal or external telephone number simply by picking up the receiver of the Hotline telephone...
  • Page 171 Special Telephones The Hotline has been set up to dial an line external number on a Prime line but the Hotline telephone does not have a Prime line. This must be corrected in Configuration or Administration programming. The Hotline has been set up to dial an external number on a Prime line but the Hotline telephone has an internal Prime line and no access to line pools.

  • Page 172: Speed Dial

    Speed Dial 167 Speed Dial [Feature] Make a Speed Dial call You can quickly dial external telephone numbers that have been programmed onto Speed Dial codes. Press [Feature] Enter the appropriate two-digit Speed Dial code. supports two types of Speed Dial codes, Personal and System.
  • Page 173 168 Speed Dial Displays You will see some of these prompts while using or programming Speed Dial. Continue entering the number you wish to program. You can change the number by pressing the left side of the volume bar or by pressing When you are finished, press You have tried to program a Personal...
  • Page 174 Speed Dial 169 This display pertains only to the and HOLD M7208 Telephone. If you want to program a line or line pool selection for this Speed Dial, select the line or line pool button. Otherwise, enter the telephone number you wish to program exactly as you would if you were dialing it normally.

  • Page 175: System Features

    Authors and Publishers or a similar organization if radio or TV broadcasts are transmitted through the Background Music feature of this telecommunication system. Northern Telecom Inc. hereby disclaims any liability arising out of the failure to obtain such a license. PO842627 01 DR5.1 Owner’s Handbook...

  • Page 176: Class Of Service

    System features 1 7 1 The music stops automatically if you make or answer a call. Your Customer Service representative makes this feature available to all telephones in Configuration programming. You will need to supply a music source, such as a radio, attached to your KSU.
  • Page 177 172 System features Lines The following features and characteristics are associated with the use of lines. Disconnect Supervision Disconnect Supervision is available when an Open Switch Interval (OSI) message is provided on a line by the public telephone system. If Disconnect Supervision is available, your Customer Service representative assigns Disconnect Supervision to lines in Configuration programming.
  • Page 178 System features 173 A line indicator that has been solid for a long time is the only real indication that a line is hung. However, the solid line indicator may also indicate a genuine call in progress. Make reasonably sure that the line is indeed hung before clearing it or you may cut off a real conversation.
  • Page 179 174 System features Prime line Your telephone can be programmed to select an internal or external line or a line pool automatically whenever you lift the receiver or press This is your Prime line. Your Customer Service representative assigns your prime line in Configuration programming.

  • Page 180: Time Features

    Time features Time features The Time features let you check the present time and how long you have spent on a call. Call Duration Timer You can see how long you spent on your last call or how long you have been on your present call. Press 2.

  • Page 181: Transfer

    176 /Transfer Transfer Transfer a call You can transfer a call to a telephone in your system or external to Make a call, answer a call or take a call off hold. Press (or [Transfer] if programmed). To transfer within the system: dial an internal telephone number or press an Internal button.
  • Page 182 Transfer Unsupervised Conference You can create an Unsupervised Conference by dropping out of a conference you established, leaving the other two to talk to each other. If both parties are external, certain restrictions apply. See Notes at the end of this section. Establish a Conference call as described in Conference.
  • Page 183 /Transfer The person to whom you transferred an external call has Do Not Disturb active on their telephone. Press or the flashing line button to reconnect to the call. On the Telephone, lift the receiver. The internal caller you were trying to transfer hung up before the transfer was complete.
  • Page 184 Transfer The external caller you were trying to Line transfer has hung up before the transfer was complete. Press to transfer the call on line 01 to telephone 21. Press after talking to the person at internal number 21, you decide to transfer the call to someone else.
  • Page 185 Transfer Dial the internal telephone number of the person to whom you want to transfer the call. If you are already connected to that person, press the line button of their call. Notes If an external call is transferred to a busy telephone, or not answered after a few rings, the call automatically rings you back and the display indicates that the telephone was busy or that no one answered.

  • Page 186: Voice Call

    Voice Call 1 8 1 Voice Call Make a voice call You can make an announcement or begin a conversation through the speaker of another telephone in the system. Press Mute Voice Call tones When a Voice Call begins at your telephone, you hear a beep every 15 seconds as a reminder that the microphone is on.
  • Page 187 1 8 2 Voice Call Displays You will see some of these displays while making a Voice Call. Dial the internal number or press the internal button of the person to whom you want to speak. The telephone receiving the call call cannot accept Voice Calls for one of the following reasons: it is active or...

  • Page 188: User Cards

    telemanuals.com This chapter includes reproductions of the Telephone Feature Card and the Telephone User Cards. To best assist your co-workers, you should use these cards to familiarize yourself with general feature operation and with the specific operation of each Telephone model. PO84262701 Owner’s Handbook...
  • Page 189 telemanuals.com 184 Call services Owner’s Handbook PO842627 01...
  • Page 190 telemanuals.com T e l e p h o n e F e a t u r e C a r d 1 8 5 Using a 1. Press (Feature], and enter the desired feature code on the dial pad Press the programmed memory button. feature 2.
  • Page 191 telemanuals.com Telephone Feature Card Language S e l e c t s t h e E n g l i s h l a n g u a g e f o r t h e t e l e p h o n e d i s p l a y . Choice S e l e c t s t h e...
  • Page 192 telemanuals.com T e l e p h o n e F e a t u r e C a r d Personal: Programs a telephone number into a Personal Speed Dial code (from 71 to 94). Programming a Personal Speed Dial code: 1.
  • Page 193 telemanuals.com Telephone Feature Card Call Duration Briefly displays the length of your current call. If your telephone is Timer idle, the length of your most recent call is displayed. Call Log O p e n s y o u r C a l l L o g t o v i e w s t o r e d c a l l e r i n f o r m a t i o n . T h e C a l l Log displays use special characters.

  • Page 194: Call Forward

    telemanuals.com T e l e p h o n e F e a t u r e C a r d Call Forward Sends your calls to another telephone in your system. Cancel Camp-On: Re-routes a call to another telephone even if all its lines are busy.

  • Page 195: Line

    Telephone Feature Card Group A l l o w s y o u t o u s e b o t h t h e r e c e i v e r a n d y o u r s p e a k e r a t t h e s a m e Listening time while you are on a call.

  • Page 196: Last Number Redial

    T e l e p h o n e F e a t u r e C a r d Directed Pickup: Call Pickup Answers a selected telephone in your system. Group Pickup: Answers a call that is ringing at another telephone in the same pickup group.
  • Page 197 M7100 User Card cancels active calls. Dial pad Feature button starts or ends a feature. Hold button Confirm that your memory button has the correct snap-on cap by checking its Button inquiry programming. Release all calls and open lines with dial tone. Press 3.
  • Page 198 User Card Pick up the receiver. Internal calls 2. Dial the internal number. 1. Pick up the receiver. External calls 2. Dial (or your system’s external line access code). 3. Dial the external telephone number. internal numbers and the external access code are supplied by your System Coordinator.
  • Page 199 4. Label your new button. Erasing memory buttons 1. If you are on a call or an open line with dial tone, press 2. Press 3. Press 3 to erase the button. PO84262701 3X8 DR5.1 Owner’s Handbook...
  • Page 200 M7208 User Card shows time, date, call information and guides you while using features. Indicators appear beside active lines and features. Feature button starts or ends a feature. Release button cancels active calls. Hold button O S - Dial pad Volume control Memory and line buttons are buttons with indicators for one...
  • Page 201 M7208 User Card systems can have different types of line buttons. Match the line About line buttons buttons on your telephone with the ones below for instructions on how to use them. Internal calls using Intercom E x t e r n a l c a l l s u s i n g n u m b e r e d l i n e 1.
  • Page 202 M7208 User Card Memory buttons are the buttons About memory with indicators other than line or buttons Handsfree buttons. Memory buttons store telephone numbers or feature codes to give you one touch dialing or feature activation. You can change what a memory button does by just programming it with a new number or feature.
  • Page 203 User Card Shift button for using the top function of a button. Display shows the time, date, call information and guides you while using features. The lower line of the display is reserved for display button instructions. buttons Dual-memory store any two features and/or numbers.
  • Page 204 M7310 User Card systems can have different types of line buttons. Match the line About line buttons buttons on your telephone with the ones below for instructions on how to use them. Internal calls using Intercom buttons External calls using numbered Line 1.
  • Page 205 User Card There are two types of memory buttons: single-memory and memory. Memory buttons store telephone numbers or feature codes to give you one touch dialing or feature activation. D u a l - m e m o r y b u t t o n s Shill bottom...
  • Page 206 M7324 User Card Memory and line buttons you while using features. The lower line of the display is reserved for display Display buttons Dial pad appear beside active lines and features. Display buttons change with each feature you Using display use.

  • Page 207: Dialing

    M7324 User Card systems can have different types of line buttons. Match the line About line buttons buttons on your telephone with the ones below for instructions on how to use them. internal calls using Intercom buttons External calls using numbered Line 1.
  • Page 208 M7324 User Card Memory buttons are the buttons About with indicators other than line or buttons Handsfree buttons. Memory buttons store telephone numbers or feature codes to give you one touch dialing or feature activation. You can change what a memory button does by just programming it with a new number or feature.
  • Page 209 telemanuals.com Analog Terminal Adapter A device that permits the connection of analog Access code: A sequence of telecommunication devices characters used to gain entry such as fax machines, into any type of system answering machines, and single programming. line telephones to the Administration: A program that system.

  • Page 210: 206 Glossary

    206 Glossary Autobumping: A setting that Automatic Telephone determines what the system Relocation: A feature that lets a does with new Call Log items telephone retain its personal when your Call Log is full. When and system programming when Autobumping is on, a new log it is plugged into a different entry causes the oldest entry to modular jack.
  • Page 211 Glossary 207 Busy Lamp Field (BLF): device with a liquid crystal display (LCD) panel of Call Forward: A feature that indicators that shows the status forwards all the calls arriving at of up to 24 telephones in the your telephone to another system.
  • Page 212 Call Log: A feature that Call Pickup Directed: A feature accesses a record of incoming that lets you answer a call calls. The log could contain the ringing at any telephone following information for each by entering the internal number call: sequence number in the of that telephone before taking Call Log, name and number of...
  • Page 213 Glossary 209 Camp timeout: The length of a Class of Service password: A delay before a camped call is six-digit code that lets you returned to the telephone that switch from your current Class camped the call. This delay is of Service to one that lets you set by your Customer Service dial numbers prohibited by your...
  • Page 214 Dialing mode: The dialing mode of a line can be either tone or pulse. Pulse is Data Communications traditionally used by rotary dial Interface: A device that telephones. Tone is also lets you attach an RS-232 data referred to as dual-tone multi device to your system.
  • Page 215 Glossary Display button: One of three Directory Number (DN): A buttons located directly beneath unique number that is assigned the display on to each telephone or data M7324 Telephones. During terminal by your Customer feature operation or Service representative. The DN, also referred to as an internal programming, some or all of these buttons may be used to...
  • Page 216 212 /Glossary External call: A call to a destination outside the s y s t e m . Feature button: A button that activates many features External Call Forward: See when it is pressed and followed Line Redirection. by a feature code. The Feature button is also used to exit a External code: The number...
  • Page 217 Glossary 2 1 3 Held (line) Reminder: An indication that an external call has been placed on hold for a Group Listen: A feature that certain period of time. Your allows you to have others in telephone beeps and your office hear a caller through displays the message your phone’s speaker.
  • Page 218 2 1 4 Glossary Internal user: A person using a Hung line: A line that remains busy after a redirected call is telephone within a over. A hung line is indicated system. when a line indicator is solid for a long time and a call is not in progress.
  • Page 219 Glossary Line Pool: A group of lines Link time: A specific time delay used for making external calls. that allows access to PBX Line Pools provide an efficient features through a way of giving a telephone system. Link time is also access to external lines without referred to as a “Hookswitch taking up many line buttons.
  • Page 220 Glossary 2 1 6 M7208 Telephone: A telephone Message: A feature that allows that has a one-line display and you to indicate to another internal user that you would like eight programmable memory buttons with indicators. them to call you. Telephone: A telephone Music source: A radio or other that has a two-line display, 3...
  • Page 221 Glossary 217 Programming Overlay: A paper template that is placed over the buttons of the Page: A feature you can use to telephones during make announcements over the programming. The overlay for system. You can and M7324 choose Internal Page Telephones is placed over the (announce over the telephone top four memory buttons with...
  • Page 222 Glossary Prime line: A line on your Pause: A system feature that telephone that is automatically allows you to set a selected when you lift the delay in a dialing sequence programmed on an External receiver, press the button or use Autodial.
  • Page 223 Glossary 219 A telephone Private network: network consisting of owned or leased telephone lines used to Recall: See Link time. connect different offices of an Receiver: The handset of a organization independently of telephone. the public network. Redirect ring: A setting in Private to: A line assigned to Administration programming one telephone as a Private line...
  • Page 224 220 Glossary Ringing Telephone (Ringing Service Modes: A feature that Set): A telephone that has been provides special ringing and assigned to ring when a line has telephone access after normal been placed into a Service office hours, or when there are Mode.
  • Page 225 Glossary System Data: An option in Set Set Relocation: See Automatic Copy programming. System Telephone Relocation. Data refers to the system Shift button: A small triangular settings that apply to all button beside the dual-memory telephones and lines. System buttons on the upper half of the Data consists of the Telephone.
  • Page 226 222 Glossary Transfer Callback: A feature that returns a transferred call if it is not answered after a specific TCM line (Time Compression number of rings. The number of Multiplexing line): A two-wire rings is programmed by your digital station loop joining the C u s t o m e r S e r v i c e cross-connect at the Key representative.
  • Page 227 Glossary Unsupervised line: A line for which disconnect supervision is disabled. If an external caller Voice Call: A feature you can hangs up, the system use to make an announcement does not detect the or begin a conversation through disconnection and does not the speaker of another hang up its line.
  • Page 228 telemanuals.com buttons 154 Access Code feature description 81 External line 120 Host System Signaling 83 losing data after power failure Conference 109 Speed Dial 168 Accidental Disconnect Protection 170 Speed Dial 168 Administration Automatic Call information 60 Dialing filters 38 Automatic Dial 114 Direct-Dial 37 Automatic Handsfree 113, 206...
  • Page 229 telemanuals.com Index Camp-On answering camped call 106 Call Display information 3, 74 feature description 105 Call Display services 3 ringing 76 Call Duration Timer 175 Call Forward Camp-On 105 feature description 84 Can’t again No Answer Dialing 123 On Busy Can’t send Override 84 Message 149...

  • Page 230: Index 227

    telemanuals.com Index 227 assigning to lines 54 Dialing Direct-Dial 120 Capabilities programming 63 Pulse or Tone 117 line programming 63 unrestricted 42 telephone programming 63 Dialing filters COS Line filter (see Line filter) defaults 42 COS Password 51 deleting 41 changing 112 number of 40 copying data 52...
  • Page 231 telemanuals.com Index in a Dialing filter 42 Call Park 99 removing 41 Group Listen Exclusive Hold feature description 131 feature description 135 Group Pickup Extension numbers (see feature description 101 Directory Numbers) External Handsfree External call Automatic 45 ringing 76 etiquette 133 External line Full Handsfree 44...
  • Page 232 telemanuals.com Index 229 Line Redirection 85 Internal call Allow redirect 48 ringing 76 Call Forward No Answer 47 Internal numbers (see Directory Call Forward On Busy 47 Numbers) feature availability 70 Invalid feature description 141 Page 158 Redirect ring 48 Line/telephone filter Language choice 115 number of 44...
  • Page 233 telemanuals.com Index Messages feature description 147 Camp-On 106 Message Waiting List 148 Numbers Voice Message Center 152 entering 21 Music on Hold 135 viewing 21 Names On-hook dialing 114 entering letters 22 Open Switch Interval (see OSI) for lines 33 OSI 70, 172,217 for telephones 32 Outgoing line...
  • Page 234 telemanuals.com Index Pickup (see Call Pickup) preparing for 16 Pickup denied purpose 15 Call Pickup 102 Redirect ring 48 Pool code reminders 64 Line Redirection 143 Service Mode name 55 Pre-Dial 114, 218 Service Modes 54 Prime line 174, 218 Telephone filter 43 Hotline 47 Prime telephone 75, 166, 218...
  • Page 235 telemanuals.com index Service Modes 57 Run/Stop Telephone feature description 137 Administration Lock 118 Control 164 Saved Number Customizing 113 feature description 14, 121 Direct-Dial 37, 46, 164 Selective Line Redirection (see Extra-Dial 165 Line Redirection) Hotline 165 Service Modes 54,220 Names 31 activate and deactivate 55 Prime 75, 166...
  • Page 236 telemanuals.com Index 233 Time feature description 181 call duration 175 Voice Message Center display while on a call 175 lines 62 feature description 175 telephone numbers 62 Time and Date Volume button 155 setting the date 36 setting the time 35 Tone dialing 117 Messages 151 Tones...
  • Page 237 telemanuals.com Index PO84262701 Owner’s Handbook...
  • Page 238 telemanuals.com...
  • Page 239 After you have finished programming, store your Programming Overlay in the slots provided on the back cover. avoir la programmation, rangez la grille dans les fentes effet la fin de ce guide. Cuando terminado de programar, en estas ranuras su Plantilla de que se encuentra en la contra...

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