Northern Telecom Compact ICS 4.0 Manuals

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Northern Telecom Compact ICS 4.0 Manual

Northern Telecom Compact ICS 4.0 Manual (254 pages)

Brand: Northern Telecom | Category: Telephone | Size: 3.74 MB

Table of Contents

Table of Contents
3
Getting Started with Norstar

13
- Using this Guide
  13
- Understanding Programming
  13
- Before You Start
  14
- What You'll Need to Do Programming
  15
- Using Buttons
  15
  - Using the Buttons under the Display
    17
  - The Programming Overlay
    18
- A Map for Working in Programming
  19
- System Prgrming
  20
- Starting and Ending a Session
  23
- Ending a Session
  23
Frequently Used Programming Operations

25
Answering Calls

39
Making Calls

63
- Do Not Disturb
  64
- Choosing a Line Using a Line Button
  65
- Line Pools
  66
- Changing How You Dial Your Calls
  67
  - Using Standard Dial
    68
  - Using Automatic Dial
    68
  - Using Pre-Dial
    68
- When the Internal Number You Have Called Is Busy
  69
  - Priority Call
    69
  - Making a Priority Call
    69
  - Giving a Telephone the Ability to Make Priority Calls
    69
  - Using Ring Again
    71
  - Turning on Ring Again
    71
  - Canceling Ring Again
    71
Auto Attendant

73
Time Savers for Making Calls

89
Handling Many Calls at Once

99
- Using Hold
  99
  - Retrieving a Held Call
    99
  - Holding Automatically
    99
  - Listening on Hold
    99
  - Holding a Call Exclusively
    100
- Using Call Queuing
  100
Transferring Calls

101
- Using the Transfer Feature
  101
  - Transferring a Call
    101
  - Transferring External Calls
    102
  - Canceling a Transfer
    103
- Using Camp-On
  104
- Parking a Call
  106
  - Retrieving a Parked Call
    106
  - Using Call Park
    106
- Using Callback
  108
Forwarding Your Calls

109
- Forwarding Your Calls to Another Norstar Telephone
  109
  - Canceling Call Forward
    109
  - Using Call Forward at Your Telephone
    109
  - Overriding Call Forward
    110
  - Changing the Automatic Call Forward Settings for a Telephone
    110
  - Changing Forward no Answer
    110
  - Changing the Delay before a Call Is Forwarded
    111
  - Forward on Busy
    111
  - DND on Busy
    112
  - Call Forward and Voice Mail
    113
- Line Redirection
  113
Communicating in the Office

121
- Paging
  121
- Sending Messages Using the Display
  124
  - Sending a Message
    124
  - Canceling a Message You Have Sent
    125
  - Viewing Your Messages
    125
  - Replying to a Message
    126
  - Removing Items from Your Message List
    126
  - Viewing Messages You Have Sent
    127
- Using Voice Call
  128
Tracking Your Incoming Calls

131
- Using Call Log
  131
  - Call Log Options
    132
  - Logging a Call Manually
    132
  - Deleting Old Log Items
    133
  - Viewing Your Call Log
    133
  - Viewing a Call Log Item
    134
  - Erasing Log Items
    134
  - Making a Call Using Call Log
    134
  - Creating a Password to Your Call Log
    135
  - Changing Your Call Log Password
    135
  - Deleting an Assigned Password
    136
  - Programming a Telephone to Log Calls Automatically
    136
- Using Voice Mail
  138
Customizing Your Telephone

139
- Finding out What a Button Does Using Button Inquiry
  139
- Making the Display Darker or Lighter Using Contrast Adjustment
  140
- Changing the Language on the Display
  140
  - English
    140
  - French
    140
  - Spanish
    140
- Programming a Feature Code Onto a Memory Button
  141
  - Programming Feature Buttons
    141
  - Erasing a Feature Button
    141
- Applying Button Cap Labels
  143
  - Identifying the Telephones
    143
  - Norstar Default Button Assignments
    144
    
    M7208 Telephone Button Defaults
    145
    
    M7310 Telephone Button Defaults
    145
- Moving Line Buttons
  147
- Changing the Type of Ring
  148
- Adjusting the Ring Volume
  149
- Hiding the Message or Calls Indication
  149
  - Restoring the Messages and Calls Indication
    149
User Preferences

151
- Using User Preferences
  151
- Changing Button Programming
  152
- M7208 Telephone
  153
- Changing User Speed Dial
  154
- Changing Call Log Options
  155
- Changing How Calls Are Dialed
  155
- Changing the Language Used on the Display
  155
- Making the Display Lighter or Darker
  156
- Changing the Telephone's Ring
  156
Programming Hunt Groups

159
- Adding or Removing Members from a Group
  161
  - Moving Members of a Group
    162
- Assigning or Unassigning Lines to a Group
  163
- Setting the Distribution Mode
  164
- Setting the Hunt Delay
  165
- Programming Busy Line Setting
  166
- Programming the Queue Time-Out
  167
- Programming the Overflow Set
  168
- Setting the Name
  169
Telephone Features

171
Isdn

185
- Isdn Bri
  185
  - Line Access from an ISDN Terminal
    186
- ISDN BRI Features
  186
  - Network Name Display for BRI
    186
  - Name and Number Blocking for BRI
    187
- Service Provider Features
  187
  - Call Forward
    188
  - Canceling Call Forward
    188
  - Calling the Number Your Calls Are Forwarded to
    188
  - Automatic Call Back
    189
  - Automatic Recall
    189
- ISDN BRI Terminals
  189
- ISDN Applications
  189
  - Videoconferencing and Video Telephony
    189
  - Desktop Conferencing
    190
  - File Transfer
    190
  - Telecommuting
    190
  - Group 4 Fax
    190
  - Remote LAN Access
    190
  - Leased Line Backup
    190
  - LAN to LAN Bridging
    190
  - Internet and Database Access
    191
Using System Features

193
- Using Alternate or Scheduled Services
  193
- Turning Services on and off
  194
  - An Example of How to Turn on a Service Manually
    195
- Turning Services on and off Using Feature Codes
  196
  - Viewing the Active Services from a Two-Line Display Telephone
    197
  - Viewing the Active Services from a One-Line Display Telephone
    197
- Using Passwords
  199
  - Using a Basic Password
    200
  - Changing Passwords
    201
  - Clearing a Call Log Password
    202
- Using Special Telephones
  202
  - Direct-Dial
    202
  - Changing the Direct-Dial Telephone Assignments
    203
  - Hotline
    204
  - Bypassing a Hotline
    204
  - Making a Telephone a Hotline Telephone
    204
  - Control Telephone
    206
- Using Set Lock
  206
- Changing Set Lock Programming for a Telephone
  207
- Using an Auxiliary Ringer
  207
  - Turning the Auxiliary Ringer for a Telephone on or off
    207
- Using Host System Dialing Signals
  208
  - Link
    208
  - Preventing a Telephone from Using Link
    208
  - Pause
    209
  - Long Tones
    210
  - Programmed Release
    210
  - Run/Stop
    211
  - Wait for Dial Tone
    211
  - Using Pulse Dialing for a Call
    212
- Using Your Norstar System from an External Location
  212
- Tones
  215
- Using Class of Service (COS) Passwords
  215
  - Changing Your Class of Service
    216
General System Features

217
- Disconnect Supervision
  217
- Hunt Groups
  217
- Internal Numbers
  217
- Line Assignment
  218
- Target Line
  218
- Line Pools
  219
- Overflow Call Routing
  219
- M7100 Telephone
  219
  - Memory Buttons
    220
  - One-Line Display
    220
  - Prime Line
    221
  - Private Lines
    221
  - Volume Bar
    221
  - Wall Mounting
    221
Troubleshooting

223
- Using the Alarm Telephone
  223
- Reporting and Recording Alarm Codes
  223
- Testing the Telephone
  223
Common Feature Displays

227
- No Free Lines
  230
Index

233

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