Customizing System Answer And Ccr - Northern Telecom Compact ICS 4.0 Manual

64 / Auto Attendant

Customizing System Answer and CCR

Your installer or customer service representative turns on
System Answer and CCR for your system. They assign which
lines can be answered with CCR. Until this master control is
turned on, the Auto Attendant features are not available.
It is recommended that the CCR not be programmed to answer
lines that are answered by System Answer at the attendant
telephone (usually the reception telephone).
It's a good idea to plan how you are going to customize System
Answer and CCR before you start programming.
• Decide which telephone is to be the attendant telephone
(where calls can be answered automatically and put on
hold).
• For pre-recorded greetings, decide which language is to be
used to greet callers. If you want two languages, decide
which is heard first.
• Write down the greetings or scripts that you want to record
as the company greeting and business closed greeting (see
examples in ''Recording customized greetings for System
Answer and CCR'' on page 73).
• Organize your telephones into groups and decide what
number a caller is to use to reach each group. Using the
groups and numbers you have created, write down the
greeting or "script" to be heard as the CCR.
• Decide how many times a call rings before System Answer
and CCR answer. Be sure it does not conflict with voice
mail or other auto attendant applications you may be using.
If CCR lines ring at the attendant set, CCR and System
Answer can conflict.
• Use a programming session and feature codes to create
your custom System Answer and CCR.
Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02