Using The Pre-Recorded Greetings - Northern Telecom Compact ICS 4.0 Manual

70 / Auto Attendant
CHANGE
10. Press
group:
You can have a total of nine CCR groups. Each group can
include up to 20 telephones.

Using the pre-recorded greetings

Pre-recorded greetings are always used when the System
Answer or CCR are turned on, even if you don't create
personalized recordings. The pre-recorded greetings can be
turned off (not erased) and/or replaced with user-recorded
substitutes. If a pre-recorded greeting is turned off, all System
Answer and CCR features that use that greeting are affected.
Incoming calls at the attendant telephone hear the System
Answer greetings. Lines that are set up to be answered by CCR
hear a different set of greetings. They are:
• All of our operators are busy.
• If you know the extension that you want, and are using a
touch-tone phone, please dial it now.
• Or, hold the line and your call will be answered as soon as
possible.
• Thank you for calling.
In the next section, these recordings appear (in italics) as part
of examples of complete greetings that callers might hear.
"Thank you for calling" is heard when the caller does not
respond to the Business closed greeting after it has been
repeated, before the system disconnects the caller.
Compact ICS 4.0 System Coordinator Guide
to select the status of the telephone in the
Assigned Unassgnd
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P0881596 Issue 02