Auto Attendant; System Answer - Northern Telecom Compact ICS 4.0 Manual

Auto Attendant

The built-in Auto Attendant automatically answers and directs
incoming calls, which can reduce or eliminate the workload
for the person who answers incoming calls for an office. The
Auto Attendant carries out three tasks: System Answer,
Custom Call Routing (CCR) and direct extension dialing.
Tip -
Group. For more information on Hunt Groups see
''Programming Hunt Groups'' on page 147.
Your installer or customer service representative enables the
Auto Attendant for your Compact ICS, and programs which
lines are to be answered by CCR.
You may have the option of choosing to record your own
greetings instead of using the pre-recorded greetings for
System Answer and CCR. Consult your Customer Service
Representative to determine whether or not your system has
the capability to record customer greetings.

System Answer

The System Answer feature simplifies the job of answering
calls by making sure all calls are answered within a set number
of rings. When calls go unanswered at the telephone
monitored by System Answer (called the attendant set),
Norstar answers the call and plays a greeting. It then puts the
call on hold until someone can retrieve it.
If the caller knows the internal number they want to reach, or
is using the Norstar remote features, they can dial while the
System Answer greeting is playing.
P0881596 Issue 02
The Auto Attendant can transfer calls to a Hunt
Compact ICS 4.0 System Coordinator Guide