Custom Call Routing (Ccr) - Northern Telecom Compact ICS 4.0 Manual

62 / Auto Attendant
System Answer monitors all external calls that appear as a
flashing line button on the attendant telephone including
Answer buttons and external calls that have been transferred.
After System Answer has played the greeting, the call is put on
hold at the same line indicator where it first appeared. The
feature does not answer calls from internal extensions.

Custom Call Routing (CCR)

The job of answering and transferring calls can be taken over
by CCR. When someone calls on lines monitored by CCR, the
system answers the call and plays a greeting you have
recorded. Callers using a tone dial set can then:
• direct their call by pressing a digit as instructed by your
greeting (for example, "to reach our salespeople, press 4")
• enter an internal telephone number (a fast way for regular
callers to reach someone directly)
• access remote features
• reach an attendant by pressing a single digit (a way to
transfer out of CCR and talk to someone)
You can use two greetings with CCR: one for when your office
is open and one for when it is closed. The business closed
greeting may announce your office hours and give a digit to
press to leave a message (if you have a voice mail system or
answering machine), and callers can dial an internal number to
reach someone who is working after hours.
If CCR forwards a call and it goes unanswered (either because
the caller enters an invalid extension number or no one is there
to answer the call) the call is redirected to ring at the prime
telephone after the usual Callback delay. Once a caller has
dialed out of the CCR greeting, he or she is not able to return
and make another selection.
Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02