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Appendix D
Contacting Customer Support and
Returning Hardware
Locating Serial Numbers
Copyright © 2010, Juniper Networks, Inc.
This appendix describes how to return the gateway or individual components to Juniper Networks
for repair or replacement:
Locating Serial Numbers on page 109
Contacting Customer Support on page 110
Return Procedure on page 111
Tools and Parts Required on page 111
Returning Products for Repair or Replacement on page 111
See the Juniper Networks Web site for complete customer service information:
http://www.juniper.net/support/guidelines.html
Before contacting Juniper Networks, Inc. to request a Return Materials Authorization (RMA), you
must find the serial number on the gateway or component (see Figure 34 on page 110). To list the
gateway serial number, issue the following command-line interface (CLI) command:
cli@BX7000>
show chassis hardware
Hw name
:BX-7000
revision
:02
serial
:D0000 - H9999
description :BX7000 Mobile Backhaul Application
Hw name
:PIC
description :16x T1/E1
Hw name
:PIC
description :3x 10/100/1000 Ethernet Ports
Hw name
:USB Console
description :1x USB Console
Hw name
:USB Host Controller
description :1x USB Host Controller
Hw name
:Power Supply 0
description :AC to DC type
Hw name
:Power Supply 1
description :AC to DC type
:
Locating Serial Numbers
109
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