Table of Contents
Advertisement
About This Guide
Documentation Feedback
Requesting Support
xvi
Documentation Feedback
Copies of the Management Information Bases (MIBs) available in a software release are included
on the documentation CDs and at http://www.juniper.net/
We encourage you to provide feedback, comments, and suggestions so that we can improve the
documentation. You can send your comments to techpubs-comments@juniper.net, or fill out the
documentation feedback form at https://www.juniper.net/cgi-bin/docbugreport/. If you are
using e-mail, be sure to include the following information with your comments:
Document name
Document part number
Page number
Software release version (not required for Network Operations Guides [NOGs])
Technical product support is available through the Juniper Networks Technical Assistance Center
(JTAC). If you are a customer with an active J-Care or JNASC support contract, or are covered under
warranty, and need post sales technical support, you can access our tools and resources online or
open a case with JTAC.
JTAC policies—For a complete understanding of our JTAC procedures and policies, review the
JTAC User Guide located at
http://www.juniper.net/customers/support/downloads/710059.pdf.
Product warranties—For product warranty information, visit
http://www.juniper.net/support/warranty/
JTAC Hours of Operation —The JTAC centers have resources available 24 hours a day, 7 days a
week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online self-service portal
called the Customer Support Center (CSC) that provides you with the following features:
Find CSC offerings: http://www.juniper.net/customers/support/
Search for known bugs: http://www2.juniper.net/kb/
Find product documentation: http://www.juniper.net/techpubs/
Find solutions and answer questions using our Knowledge Base: http://kb.juniper.net/
Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/
Search technical bulletins for relevant hardware and software notifications:
https://www.juniper.net/alerts/
Join and participate in the Juniper Networks Community Forum:
http://www.juniper.net/company/communities/
Open a case online in the CSC Case Management tool: http://www.juniper.net/cm/
To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE)
Tool located at https://tools.juniper.net/SerialNumberEntitlementSearch/
Opening a Case with JTAC
You can open a case with JTAC on the Web or by telephone.
Copyright © 2010, Juniper Networks, Inc.
Advertisement
Table of Contents
Troubleshooting
